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InterContinental Hangzhou

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No.2 East Jiefang Road, Hangzhou 310016 China
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Traveller (1174)
Dining (48)
Room & Suite (20)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 04/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental Hangzhou
Updated 04/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 2,595 hotels in Hangzhou
Location
Cleanliness
Service
Value
Travellers' Choice
InterContinental Hangzhou is located in beautiful and scenic Hangzhou Qianjiang CBD, the hotel is nestled in the pride of the city. Hotel is directly adjacent to a station of Metro Line 4 and 7 for convenient cross-city access. Its unique design and magnificent golden globe architecture make the hotel one of the city’s newest landmarks. Guests can enjoy scenic views of the Qiantang River from their rooms and enjoy a tranquil stroll through our serene garden grounds. Hotel offers 384 guest rooms and suites range from 65-420 square meters including 28 Suites, a CEO Suite and a Presidential Suite. InterContinental brings a touch of world-class luxury to Hangzhou. Each spacious guestroom boasts floor to ceiling windows that offers panoramic views of the Qiantang River or the scenic city, as well as the light show or musical fountain at the night. Guests in every room are greeted by a k-cup coffee machine, well-stocked minibar, television, wireless and non-wireless internet. The hotel features 6 outstanding restaurants & bars with unique and distinctive designs. Sun & Moon Chinese Restaurant offers authentic Cantonese and native Hangzhou cuisines, with a variety stocks of fine wine. Fresh All Day Dining features its freshest ingredients and well-cooked buffet. Senses Seafood Grill Restaurant is a perfect place for cuisine connoisseur, with Mediterranean cuisine and top wine. Connections Lobby Lounge is designed for guests who have demands for high quality live music, featuring with great views and soothing music. Wochinger German Restaurant is famous for its fresh brewed beer and authentic German cuisine. Pasta Factory offer the authentic pasta. With it’s 6000 square meters of meeting and conference venues, InterContinental Hangzhou is the perfect setting for an inspiring meeting or event. A 1,780㎡ pillar-less Grand Ballroom, a 943 ㎡ International hall, a city's unique conference hall with annular set-up, a Press Conference room and another 20 function rooms at your choice which make InterContinental Hangzhou the premier choice for high-level conferences, meetings and private events in the city.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
24-hour security
Baggage storage
Concierge
Executive lounge access
Gift shop
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Minibar
Cable / satellite TV
Walk-in shower
Safe
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Luxury
Languages Spoken
English, Chinese
1448Reviews1Q+A54Room tips
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Popular mentions
Zarza's Travels wrote a review Mar 2021
China374 contributions58 helpful votes
+1
Incredible from the outside, the golden ball is an impressive structure. The main inside area was lovely, a grand space where you can't help but look up! Staff were all welcoming and helpful, especially in the bar where they make a good cup of coffee! The room however was slightly dated and in need of modernising to make it a 5* in comparison to other hotels of this standard. The view out was undeniably impressive, but the label right in the centre about window cleaning seemed oddly placed! I would return to this hotel potentially, but there are others close by which have a higher standard of room for a similar price.
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Date of stay: February 2021Trip type: Travelled with friends
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Response from Frankson Lee, General Manager at InterContinental Hangzhou
Responded 7 Mar 2021
Dear guest, thank you for taking time to share your comments with us. We are glad to hear that our exterior and service won your recognition. We highly appreciate our guests’ comments as they help us to improve our all of aspects, ensuring that we deliver an experience in line with our guests’ expectations. We do try our upmost best to achieve this with every guest and I have passed the matter onto the relevant departments concerned. We hope to be able to welcome you back to InterContinental Hangzhou. Frankson Lee General Manager
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Stanley Leung wrote a review Feb 2021
San Francisco, California197 contributions55 helpful votes
+1
This trip took place between 02/20/21 and 02/22/21. Myself and 3 of my lovely family members came to Hangzhou from Shanghai for a family vacation. Because of my Platinum InterContinental Ambassador Membership, we chose to stay at the InterContinental Hotel Hangzhou. This hotel is conveniently located next to the Qian Tang River, along with the Conference Venue of the Hangzhou G20 Summit. You can do anything you would want to do around the area. Upon arrival at the Hotel, I was stunned by the amazing interior and exterior architecture of the sphere-shaped building. My favorite part was the evening lighting, as it blends well with the Golden Design. Prior to this trip, I have booked 2 Premium Twin Bed Rooms through the IHG APP. When checking in, I was directed to the Priority Check- In Area. My mother and my grandmother sat in the seating area whilst tea was served, which was appreciated. Out of no where, I was told that I booked 1 Room for 4 People. I was pretty sure that I booked 2 Rooms. We had to bring in Chief Concierge Staff Member Robin Han to help us with some English translation and further assistance. After further investigation, the other room was separated to another reservation. The female staff at the Priority Desk almost placed me and my 3 family members in 1 room (Maximum Capacity is 3 Persons), despite me saying that I booked 2 rooms for 4 people. Clearly this was a disorganized check-in experience. The total amount of time was double the time it took to check in at my last InterContinental. A total time of 21 Minutes was spent checking us in, which was simply too long. Though to Robin’s credit, he got both of my rooms upgraded to the same room type with the Qian Tang River View. I also received free membership drinks for everyone, which is also appreciative as only 2 out of 4 of us got a free drink at the previous InterContinental we have visited. We would also like to thank the free bottle of wine and extra fruit plate as compensation, and of course Robin for his diligent service which deserves recognition. Robin was helpful and a great translator throughout the entire check-in process. We were assigned Rooms 1175 & 1177. I was in 1177. There wasn’t much information about the hotel room on the hotel website, I did not know what to expect. The room appeared to be large, with a closet room, large bathroom, and bedroom. Although the room was renovated in 2018, there is significant signs that the room is outdated and old with wear and tear. The bathroom door was difficult to slide open and close. I couldn’t even lock the bathroom door without shifting the sliding door towards me. The one power outlet next to the two beds weren’t enough for two guests, and charging my phone took a long time. Flushing the toilet was difficult as well, as used toilet paper kept on sticking to the bowl. Whilst using the Mirror TV in the Bathroom, the mirror TV suddenly made a loud bang. The fuse must have exploded as I wasn’t able to turn it back on. I just opted to use the main TV for the rest of my stay. Speaking of the TV, the TV remote instructions for one of the remote control was different to the actual remote used. Whilst the external surfaces windows were clean in 1175, it was not in 1177, despite having a sticker in 1175 saying that there would have a scheduled window cleaning. By the way, what time is it? I look at the clock, and the clock is out of battery. Although the room was nice, big and clean internally with a great view, the room was just not up my expectations due to the constant trouble I had in the many areas of the room. I didn’t want to ask change my room, because we had an 84 year old lady with us and changing our room would create extra trouble in terms of moving rooms. These rooms really need some extra renovations, particularly with the power outlets and the bathroom door. Maintainability is key to earning the standards I have seen in the last 10 InterContinental Hotels. The layout of the the room was great, but it will need some extra power outlets, a stronger toilet, a mirror TV in which the fuse would not go off, a better designed door for the bathroom, and of course maintainability to be perfect to the standards I have seen. Breakfast was average. I was concerned about the lack of maintainability of the freshness of the buffet. There were stale bread rolls, watermelon juice that tasted of nothing, and little to no flavored breakfast meats such as the curled sausages. Besides that, everything else was fine. Overall, I was going to give 3 out of 5 Stars for my review. But after somewhat of an overwhelming compensation given with a free bottle of wine and an extra fruit plate, and professional (although disorganized) and friendly staff. I have come to the decision to give 4 Stars. I would go Hangzhou and stay at InterContinental again, on the condition that there would be renovations specifically in the rooms where parts of it were found inconvenient. Furthermore, I think that the booking system for the IHG APP needs some adjustments so that single multi-room bookings, wouldn’t be broken into multiple single room bookings, in order to prevent check-in confusion.
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Date of stay: February 2021Trip type: Travelled with family
1 Helpful vote
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Response from Frankson Lee, General Manager at InterContinental Hangzhou
Responded 23 Feb 2021
Dear guest, Thank you for taking the time to provide us with detailed feedback following your recent stay with us. We highly appreciate your comments as they help us to improve, ensuring that we deliver an experience in line with our guests’ expectations. I apologize for the inconvenience caused during your stay. We will follow up the matters you mentioned in the comments. The related department check and do maintenance on the room’s facilities. Your kind comments about Robin’s service, I have pass him and share with management. The staff will be absolutely thrilled to know hard work is being recognized. We hope that we will have the opportunity to welcome you back to the InterContinental Hangzhou. Frankson Lee General Manager
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LuM wrote a review Feb 2020
Singapore, Singapore17 contributions45 helpful votes
This is a review that has been a long time waiting. I stayed at the Intercontinental Hangzhou about 2 years ago in February 2018, in the middle of winter. But I still remember my experience til this day, hence the late review. For Tripadvisor's sake, I will say I travelled in Feb 2020. Intercontinental Hangzhou, distinguishable by a huge golden ball (which looks like a bright moon in the night). A symbol of I-don't-know-what, but it looks really cool. Location: Just a stone's throw away from the Civic Centre train station, literally out of the station and you cannot miss it. For the adventurous, just a short walk will take you to a shopping mall, Raffles City Centre, which will remind you of the Raffles City in Singapore. Hotel Lobby: Upon entering the main lobby of the hotel, you will realize that the property is catered more for meetings and conventions. The reception itself is located on a different floor. At the reception level, the breakfast restaurant and a bar is located side by side where one can enjoy a quiet evening of drinks, whilst staring at the unique architecture of the building. Check-In: Took longer than usual as we arrived before check in time. The team was young with quite a few staff on training. Nevertheless, they speak sufficient english to maintain a basic conversation and can help with most issues. Duty Manager Duke was most helpful throughout the process. Room: I was lucky enough to get an upgrade to a Deluxe Riverview room, which had a wide view of the Qiantang River. Being winter, the snowfall gave the surroundings a nice white view. Beds were of Intercontinental Standard. A huge bathroom area! Gym/Pool: The gym and pool were on the top floor of the hotel, next to the club lounge. Gym was well equipped, but during the winter days, there seemed to be a lack of heating. Pool area was heated and given the top floor location, provided great views over the river as well. Club Lounge: We got the club lounge package for 1 night only, which allowed us to enjoy the cocktail and canapes hour in the evening with free flow of alcohol and light bites. Although we probably ate like a full course dinner. Food was excellent and tasty. Alcohol offerings were pretty standard. Service however, was impeccable. When I wanted to make a mojito myself, and realized there weren't any mint leaves at the bar, a staff member went to the kitchen on the reception floor to get a spring of mint, which I then used to make a mojito and chat up the staff at the same time! Great service. Breakfast: Breakfast was also included in the Club Lounge package. Opt to have breakfast at the restaurant instead. Granted that it is more noisy and loud, the offerings at the restaurant are about 3-4x more than at the Club Lounge. But if you like your peace and quiet in the morning, the Club Lounge would be the place for you. There was a good mix of local dishes and international cuisines available, and being winter, we definitely filled our bellies to the brim. Overall: Fantastic property in the heart of Hangzhou. There isn't much to do in the surrounding areas, didn't explore much either due to it being winter. But hey, it's an Intercontinental. Enjoy it!
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Date of stay: February 2020
Rooms
Location
Service
2 Helpful votes
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Response from FranksonLee, General Manager at InterContinental Hangzhou
Responded 26 Feb 2020
Dear guest, thank you for taking the time to provide us with detailed feedback following your stay with us. I am pleased to hear we were able to make your stay a memorable one. It is always refreshing to receive the positive comments especially when it is regarding the team here. As you mentioned, our hotel is the city’s landmark with unique design and magnificent golden globe exterior. Hotel is directly adjacent to a station of Metro Line 4 for convenient cross-city access. The spacious guestroom boasts floor to ceiling windows that offers panoramic views of the Qiantang River or the scenic city, as well as the light show or musical fountain at the night. We highly appreciate our guests’ comments and our aim is to provide our guests with wonderful experiences. We all look forward to having another opportunity to welcome you in the future.
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Sue Lim wrote a review Jan 2020
Kuala Lumpur, Malaysia448 contributions140 helpful votes
+1
First visit to Hangzhou with hubs and child. Large room with plenty of room for extra bed. Spacious bathroom with tub with large lounge area to relax. Not the most vegetarian friendly hotel. Vegetarian food offering during breakfast or buffet dinner was very limited. However they do have a signage for for vegetarians to request/inform for more food. Most enjoyable is the service. We had top Notch customer service at the member area; from offering ginger tea to us for our flu to our train tickets booking. Well done to Miranda and teammates!
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Date of stay: December 2019Trip type: Travelled with family
2 Helpful votes
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Response from FranksonLee, General Manager at InterContinental Hangzhou
Responded 15 Jan 2020
Dear guest, thank you for taking time to share your comments with us. It is always refreshing to receive such positive comments especially when it is regarding the team here. I have passed your comments to Miranda and teammates. Your comments about vegetarian will be taken into account. Thank you once again, and looking forward to welcome you back in future.
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Yyyllling wrote a review Jan 2020
3 contributions2 helpful votes
Thank you Becky and Zhao ge for serving us . Also special mention about the front desk Robin . Thank you so much for everything.The best Best service that we have since we visit China. Keep it up!!!!!
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Date of stay: January 2020Trip type: Travelled with friends
1 Helpful vote
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Response from FranksonLee, General Manager at InterContinental Hangzhou
Responded 8 Jan 2020
Dear guest, thank you for taking time to share your comments when you stay in InterContinental Hangzhou. I have shared your comments with our front desk staffs you mentioned, who will continuously provide IHG True Hospitality. We aim to deliver the outstanding experiences to all of our guests, thank you once again, and we all look forward to welcoming you back in your next trip to Hangzhou.
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PRICE RANGE
USD 126 - USD 186 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental hangzhou hotel hangzhou
LOCATION
ChinaZhejiangHangzhou
NUMBER OF ROOMS
384
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Frequently Asked Questions about InterContinental Hangzhou
Which popular attractions are close to InterContinental Hangzhou?
Nearby attractions include Hangzhou Theater (0.3 km), TianduCheng Eifel Tower (0.9 km), and ShiMin ZhongXin DiTie ShangYe (0.6 km).
What are some of the property amenities at InterContinental Hangzhou?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at InterContinental Hangzhou?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Hangzhou?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at InterContinental Hangzhou?
Yes, parking is available to guests.
What are some restaurants close to InterContinental Hangzhou?
Conveniently located restaurants include City Bistro - Hangzhou Marriott Hotel Qianjiang, Hang Zhou Café Courtyard Hangzhou Qianjiang, and Din Tai Fung Wanxiangcheng.
Are there opportunities to exercise at InterContinental Hangzhou?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does InterContinental Hangzhou have airport transportation?
Yes, InterContinental Hangzhou offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at InterContinental Hangzhou?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Hangzhou offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at InterContinental Hangzhou?
The staff speaks multiple languages, including English and Chinese.