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Banyan Tree Hangzhou

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No. 21 Zijinggang Road, Hangzhou 310030 China
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Traveller (1886)
Room & Suite (124)
Dining (99)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.

About

#2 of 2,595 hotels in Hangzhou
Location
Cleanliness
Service
Value
Travellers' Choice

See why so many travellers make Banyan Tree Hangzhou their hotel of choice when visiting Hangzhou. Providing an ideal mix of value, comfort and convenience, it offers a family-friendly setting with an array of amenities designed for travellers like you.

For those interested in checking out popular landmarks while visiting Hangzhou, Banyan Tree Hangzhou is located a short distance from Zhejiang University (2.1 mi) and Fei Lai Feng (2.1 mi).

Guest rooms offer a flat screen TV, a minibar, and air conditioning, and Banyan Tree Hangzhou makes getting online easy as free wifi is available.

You can also take advantage of some of the amenities offered by the hotel, including a concierge and room service. In addition, guests can enjoy a pool and free breakfast during their visit. As an added convenience, there is free parking available to guests.

While in Hangzhou be sure to experience local crab favourites at Jin Sha (Four Seasons Hotel Hangzhou at West Lake).

Hangzhou is also known for some great parks, including Prince Bay Park, West Lake Colored Port View Fish Garden, and Ping Hu Qiu Yue, which are not too far from Banyan Tree Hangzhou.

At Banyan Tree Hangzhou, your comfort and satisfaction come first, and they look forward to welcoming you to Hangzhou.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Babysitting
Children Activities (Kid / Family Friendly)
Airport transportation
Electric vehicle charging station
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast buffet
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Concierge
Non-smoking hotel
Butler service
Dry cleaning
Laundry service
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Room features
Air conditioning
Fireplace
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Quaint
3036Reviews3Q+A21Room tips
Traveller rating
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Popular mentions
Vinci M wrote a review Sep 2021
Hong Kong, China98 contributions53 helpful votes
+1
We booked a water terrace suite but they upgraded us to a water view villa, I think it might be because I booked the in-villa bbq dining which was great especially when you’re inviting guests over. The bbq dinner with a private chef and waiter, they had 2 options ¥688 for normal menu and ¥1088 for seafood menu, we had 2 of each which was more than enough to feed 4 adults and 2 children. The only reason I didn’t give it 5 stars is because the breakfast was very disappointing, I didn’t feel like it was Banyan tree level and also, the plants by the lake were not groomed, only the main areas of the hotel were well maintained.
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Date of stay: September 2021Trip type: Travelled as a couple
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Response from MARCOM SM, Marketing at Banyan Tree Hangzhou
Responded 25 Sep 2021
Dear guest, thank you for taking the time to write this review. The feature of breakfast is to provide a variety of Hangzhou special snacks, so that non-local guests can enjoy Hangzhou food, we are very grateful for your suggestions, we will also guarantee the taste of the basis, gradually enrich the breakfast variety, to meet the diversified needs of guests.we sincerely look forward to your next visit.
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Songmr wrote a review Nov 2020
9 contributions
I stayed here two days with my family. The staff did leave a deep impression to me for their hospitality, patient and willingness to help. I really enjoy the kindness of Neil Lv and the smile of Tako Huang, for making my first stay in Banyan Tree brand comfortable, arranged, and delightful. Though the hotel is under maintenance, the team has kept everything in its place. It is a great oppurtunity to immerse myself into the leisure time, since the signature landscape is there as usual, and the vila sends out the classical refined breath everywhere. It has been my first choice in Xixi wetlands park.
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Date of stay: October 2020
Rooms
Location
Service
Room Tip: The park is under maintanece, better to call them before you decide to go if you mind.
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Response from MARCOM SM, Marketing at Banyan Tree Hangzhou
Responded 19 Nov 2020
Dear guest, thank you for taking the time to write this lovely review. We are glad that you had a great hotel experience and we sincerely look forward to your next visit.
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Kevin22030 wrote a review Jun 2020
Washington DC, District of Columbia89 contributions25 helpful votes
I stayed here in the two bedroom villa. The villa was nice enough. The front and back patios were excellent. Good sun during the day and nice and breezy at night. There were mosquitos, but being on the water that’s to be expected. The service was very basic. Occasionally there was a golf cart to take us to the villa but it was not consistent. Breakfast was also mediocre. For a hotel charging over US $1000 a night, we were expecting more. While the room was nice the service could have been better.
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Date of stay: October 2019
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Response from MARCOM SM, Marketing at Banyan Tree Hangzhou
Responded 27 Aug 2020
尊敬的宾客,您好!感谢您选择下榻杭州西溪悦榕庄并抽出宝贵的时间给予酒店积极的反馈。杭州西溪悦榕庄会一如既往的付出百分百努力,为客人提供最好的入住体验。期待您下次再来!
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robinyu511 wrote a review Jan 2020
Shanghai, China72 contributions21 helpful votes
locate at the XiXi Paredise, no doubt one of the best luxry hotel nearby. services were high standard, hotel facilities was bit old, but well maintained. dont miss it if you expect quiet, tranquil escape
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Review collected in partnership with this hotel
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
1 Helpful vote
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Mark Q wrote a review Dec 2019
Hong Kong, China26 contributions30 helpful votes
The toilet smells sewage. It should not happen to a Banyan Tree. The hotel needs a makeup. The hardware is showing signs of wear and tear. The staff is good and service maintains the quality. But the hotel appears a person over prime. I would not choose to stay unless necessary.
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Date of stay: December 2019Trip type: Travelled with family
1 Helpful vote
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PRICE RANGE
USD 290 - USD 503 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
banyan tree hangzhou hotel hangzhou
LOCATION
ChinaZhejiangHangzhouXihu District / Xixi
NUMBER OF ROOMS
72
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Frequently Asked Questions about Banyan Tree Hangzhou
Which popular attractions are close to Banyan Tree Hangzhou?
Nearby attractions include XiXi TianTang JingPin ShangYeJie (0.3 km).
What are some of the property amenities at Banyan Tree Hangzhou?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Banyan Tree Hangzhou?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Banyan Tree Hangzhou?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Banyan Tree Hangzhou?
Yes, free parking is available to guests.
What are some restaurants close to Banyan Tree Hangzhou?
Conveniently located restaurants include Grandma's Home (LianHe Mansion), YUE Chinese restaurant, and LaoTouEr YouBao Xia (WenSan West Road).
Are there opportunities to exercise at Banyan Tree Hangzhou?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Banyan Tree Hangzhou have an airport shuttle?
Yes, Banyan Tree Hangzhou offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Banyan Tree Hangzhou have airport transportation?
Yes, Banyan Tree Hangzhou offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Banyan Tree Hangzhou?
Yes, dry cleaning and laundry service are offered to guests.
Does Banyan Tree Hangzhou offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.