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Banyan Tree Hangzhou

318 reviews
#11 of 2,497 Hotels in Hangzhou
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Traveller (511)
Room & Suite (61)
Dining (15)
Overview
  • Excellent68%
  • Very good19%
  • Average8%
  • Poor3%
  • Terrible2%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
Contact Info
Name/address in local language
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Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (318)Write a Review
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76
24
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All reviewsbedroom villathe general managergarden viewrestaurant staffrooms are hugelocal foodwest lakehotel is locatedvery nice hotelwetlandsspajacuzzichinaangsanabalconiessheratonprivacy
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1 - 5 of 128 reviews
Reviewed 4 January 2018 via mobile

Nice property but requires upkeep. The pool is not in tip top condition. A lot of controls in jacuzzi not functioning. Front desk staff are excellent but restaurant staff needs improvement, learn to smile!More

Thank Ong F
Response from Lisa W, Manager at Banyan Tree HangzhouResponded 8 January 2018

Dear Guest, Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our overall services to...More

Reviewed 6 December 2017 via mobile

This hotel is in a beautiful location,surrounded by lush vegatation surrounded by water and bridges.the rooms are huge,suites with gigantic and elefant bathroom,nice bedroom with big tubs.staff is super nice.breakfast could be a bit better,also breakfast location is small and seems a bit old.but the...More

Thank paula r
Response from Lisa W, Manager at Banyan Tree HangzhouResponded 27 December 2017

Dear Guest, Warm Greetings from the Banyan Tree Hangzhou and thank you very much for the feedback provided to us. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our overall services...More

Reviewed 26 November 2017

the villas design, size and confort is exceptional. The resort was tired, it needed some investment. the food was not up to the level that this hotel/resort you should be expecting. i agree that the breakfast was boring

Thank Remi R
Reviewed 23 November 2017

I am sorry for the late review. Actually I was staying in Banyantree Hangzhou for a lot of times, and I used to choose to stay here and Angsana. I love the constructions, the lake views, especially the food of Angsana and the breakfast in...More

Thank Jet W
Reviewed 20 July 2017 via mobile

I always want to go Banyan Tree Hangzhou since it was opened 10 years ago as it is one of luxury resort in China. Finally got the chance this year, however it was abit old and tired now. The villa, the reception area and building...More

Thank Sing Hee L
Response from Lisa W, Manager at Banyan Tree HangzhouResponded 2 August 2017

Dear Guest, Warmest greetings from Banyan Tree Hangzhou . Thank you for your comments by sharing your staying experience with us. We apologize for the issues you were facing with during your stay in the beginning of July as we are one of famous Banyan...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Conference Facilities
Children Activities (Kid / Family Friendly)
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Indoor pool
Details
Price range
USD 420 - USD 825 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Hangzhou
#11 Luxury Hotel in Hangzhou
#59 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 420 - USD 825 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Hangzhou
#11 Luxury Hotel in Hangzhou
#59 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (511)
Room & Suite (61)
Dining (15)
Pool & Beach (3)
Business Centre & Event Rooms (1)
Questions & Answers
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Room Tips
"Each of the rooms has different characteristic, if you love to stay in Resort, you will love here."
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"The Standard Suite is roomier than the upper tier rooms because of the layout."
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"Water side villa with view of the pagoda"
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"Villa was spectacular and very private"
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