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Shangri-La Hotel,Xian

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#3 of 2,461 Hotels in Xi'an
Certificate of Excellence
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Shangri-La Hotel,Xian
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1,291 Reviews from our TripAdvisor Community

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Showing 539: English reviews
Reviewed 2 days ago NEWvia mobile

This should be the best hotel currently in Xi'an. Hotel not only has all those 5 star hardwares, but also superb, very attentive staff - especially staff of the concierge and restaurant! And I would also like to mention one name to be the star of the hotel, her name is Iris Wang. She is most attentive to alll guests...

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Helpful?
Thank Vkjimmy
Edmonton, Canada
Reviewed 3 days ago NEW

I regularly stay at Shangri-la hotels and they always are of the highest quality and provide attentive service. However, the Shangri-la in Xian goes even beyond the high standards of the chain. As with all Shangri-la hotels, it is spotless, modern and provides professional attentive service. But at this hotel, they truly took a personal interest in me as a...

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2Thank rlewancz
Reviewed 4 days ago NEWvia mobile

Location is out of city center and it takes about 20mins to get into the main city. It's great if you don't like the crowds, but heading to attractions such as the wall and the Muslim quarters means braving the city traffic. Facilities wise the shangri-la is top notch. The gym and heated pool are great. The Chinese restaurant served...

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Helpful?
Thank Jonathan L
SLXN-GM, 总经理 at Shangri-La Hotel,Xian, responded to this review

Dear Jonathan L, Thank you for choosing Shangri-la Xi'an and taking you valuable time to write the review on Tripadvisor. I'm delighted to hear that you were satisfied with our hotel facilities, food and service. Your compliments will be share to our Guest Relationship Officer Angel at once. It will motivate her to keep striving for service excellence. Thank you...

Turnhout, Belgium
Reviewed 4 days ago NEW

super hotel, nice rooms, great food, fantastic service, excellent gym an swimming pool, ... in short everything is just great. Hotel is fantastic to relax after a working day or as a location to visit Xian. Having the underground nearby (5 minutes walk) allows quick visits to the city center

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Helpful?
Thank cvoffenw
SLXN-GM, 总经理 at Shangri-La Hotel,Xian, responded to this review

Dear cvoffenw, Thank you for choosing Shangri-la Xi’an and sharing your wonderful stay experience with us. I’m thrilled you enjoyed the whole stay here and we appreciate for your kindly compliments to our hotel. Thank you again for your feedback and I look forward to welcoming you back to the Shangri-La Xi’an soon. Yours Sincerely, Markus Christ General Manager

Reviewed 4 days ago NEWvia mobile

I had a wonderful stay in shangri la xian hotel. The staff are all well trained and greet me by name. I appreciate sunny yang, the reception manager. Scarlett ma the horizon club manager. They always take good care of me. I felt like home.

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1Thank Wuliandong
SLXN-GM, 总经理 at Shangri-La Hotel,Xian, responded to this review

Dear Wuliandong, Thank you for choosing Shangri-la Xi'an and sharing you wonderful stay with us. I appreciate to hear that you were satisfied with our staffs service. I will share your comments with Sunny, Scarlett and the rest of team. Your recognition is the greatest motivation to encourage us continuing to create memorable and engaging experiences for our guests. If...

Reviewed 5 days ago NEWvia mobile

One of the best 5 star hotels I have ever stayed in. Smooth check in and check out. Great staff, service and excellent food. Will be back. Very near shopping centres and hotel staff go out of the way to assist. Xi'an is a lovely city. Thank you Emma and team.

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Helpful?
Thank Priya M
SLXN-GM, 总经理 at Shangri-La Hotel,Xian, responded to this review

Dear Priya M, Thank you for choosing Shangri-la Xi’an for your recent visit. As a frequent traveler and reviewer on Trip Advisor I appreciate you taking the time to write your review. Your positive review is definitely our biggest achievement. I’ll ensure to share your compliments with Emma and team. Thank you once again for your support and we hope...

Reviewed 6 days ago NEWvia mobile

I spent two really pleasure days in a very clean and comfortable place. Personnel has been highly professional as well as our exellent referent Angel. Thanks for the kind atmosphere and I really appreciate the relaxing area.

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Thank Giuseppe D
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear Giuseppe D, Greetings from Shangri-La Hotel, Xi’an! Thank you for sharing your experience with us and recommending our hotel to TripAdvisor community. We are pleased to know that you enjoyed your stay with us and satisfied with the excellent service from Angel. My team and I look forward to welcoming you back. Have a pleasant day. Yours sincerely, Markus...

Winnipeg, Canada
Reviewed 6 days ago NEWvia mobile

What an amazing hotel!! Luxurious and classy. It was a splurge for our family after staying in budget and mid-range hotels. Mike Zhang and Angel were wonderful concierge! Professional and so helpful and friendly. Even as we were getting into our cab to leave, Mike came running out to hand us packed lunches to take with us on our journey...

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Helpful?
Thank kcifuentes
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear kcifuentes, We are thrilled to read that Mike and Angel having impressed you. We do pride ourselves on exceeding our guest’s expectations through exceptional customer service. I am sincerely pleased that we achieved this goal during your stay with us. My team and I at Shangri-La Hotel, Xi’an look forward to welcome you back again! Yours sincerely, Markus Christ...

Reviewed 6 days ago NEWvia mobile

Better service compare with other five star hotel but the building and room inside a little older than new five star hotel.Room and Bed is big enough and very nice.I met the snow when I lived in Xi an. So got so beautiful picture

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Thank Liuchong
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear Liuchong, It is great to hear that you have enjoyed your stay with us at Shangri-La Hotel, Xi’an! I hope we have an opportunity to welcome you back one day. May I wish you on this occasion a happy and prosperous new year. Best regards, Makus Christ General Manager

London, United Kingdom
Reviewed 1 week ago via mobile

I was looking forward to my stay here but I was to be disappointed! As an 'associate ' Shangri La hotel this has the slight feel of a market downstairs in the lobby. Upstairs the room was rather worn and uninspiring . TV hard to use. On the positive side the breakfast restaurant was good and well organised and the...

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Helpful?
Thank TechnoProf
SLXN-GM, 总经理 at Shangri-La Hotel,Xian, responded to this review

Dear TechnoProf, Thank you for choosing Shangri-la Xi’an. As a frequent traveler and reviewer on Trip Advisor I appreciate you taking the time to write your review. We are sorry to hear that certain aspects of your stay did not meet your expectations. I would appreciate if you could contact me via markus.christ@shangri-la.com to get more details of your stay....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-la, Xian is located in the prestigious financial and shopping district of the Gao Xin Hi-tech Development Zooe,5 minutes walking distance to the Keji Road Station of Metro Line 3. Hotel enjoys easy access to Xian's leading business, entertainment and shopping destinations. A prime residence for both busniess and leisure travelers, the hotel is just 30 minutes drive from Xian International Airport and 45 minutes from the world-famous Terra-Cotta Warriors Museum. Hotel provides Complimentary shuttle bus service for all in-house paying guests on Weekend and public holiday. The hotel comprises 395 tastefully appointed rooms and suites, all with floor-to-ceiling glass windows and stunning views of the landscaped gardens or the city. At 57 square meters, the spacious Grand Premier rooms are the largest guestrooms in Xian for the discerning traveller. ... more   less 

Additional Information about Shangri-La Hotel,Xian

Address: No.38B Keji Road, Yanta District, Xi'an 710075, China
Region: China > Shaanxi > Xi'an
Price Range: $142 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Shangri-La Hotel,Xian 4.5*
Number of rooms: 395
Reservation Options:
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Also Known As:
Shangri-La Hotel,Xian China/Shaanxi
Shangri La Hotel Xi An
Hotel Style:
#1 Romantic Hotel in Xi'an
#3 Luxury Hotel in Xi'an
#3 Business Hotel in Xi'an
#3 Spa Hotel in Xi'an
#5 Family Hotel in Xi'an
#38 Best Value Hotel in Xi'an
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel,Xian staff and other travellers.
4 questions
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Boise, Idaho
6 months ago
Barrie, Ontario, Canada
over a year ago

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Questions? Get answers from Shangri-La Hotel,Xian staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club Floor”
 of 5 bubbles ReadingPhotographer, 22 Nov 2016 | Read review
“Horizon Club rooms are a little more expensive but the service you get is worth it.”
 of 5 bubbles RolandoV720, 17 Nov 2016 | Read review
“Good hotel room, although lobby bar singer sounds not so good”
  • View from room
  • Standard room
 of 5 bubbles Lingang, 29 Oct 2016 | Read review
“Obviously, the high floors have better views”
 of 5 bubbles BillK41, 17 Oct 2016 | Read review
“The City View rooms are nice, but I would recommend Garden View.”
 of 5 bubbles 394santanub, 3 Oct 2016 | Read review
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