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Mercure Xian on Renmin Square

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Mercure Xian on Renmin Square
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579 Reviews from our TripAdvisor Community

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Showing 403: English reviews
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Carlsbad, California
Reviewed 3 weeks ago

My wife and I stayed at this hotel as part of a tour package. In addition to the room, our package also included meals. The hotel is clearly part of old Xian and was build circa in the 1950's. I learned it was probably built by the Russians. While the hotel is beautiful, it has clearly seen better days. As...

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Helpful?
Thank Sagres96
SofitelXian, General Manager at Mercure Xian on Renmin Square, responded to this review

Dear Sagres96, Bonjour! Thank you for staying at Mercure Xian on Renmin Square and taking the time to share your experience with us. Please accept our sincere apology for any discomfort casued by the A/C, and I'm sorry for the room status that is less than perfect. Your comments are very important to us, and I've shared them with my...

Reviewed 3 weeks ago

This Russian built area is really fabulous. It is well preserved and the hotel was beautifully equipped. Highly recommend. The room was very fine and the breakfast room was also nice to go into. Also near other convenient hotels and restaurants.

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Helpful?
Thank Deborah D
SofitelXian, General Manager at Mercure Xian on Renmin Square, responded to this review

Dear Deborah D, Thank you for sharing your experience with us. It gives us great pleasure and encouragement to know that you've enjoyed your recent stay. Your comments motivate us to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager

Sydney, Australia
Reviewed 4 weeks ago via mobile

When I arrived in Xian I had a fractured foot. As soon as I checked in, the hotel managed (of the Sofitel) greeted me and helped me to get to the local hospital and gave me a list of English to Chinese translations and a run down of the expected procedure. I was also checked up on by the concierge...

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Helpful?
Thank ptk123
SofitelXian, General Manager at Mercure Xian on Renmin Square, responded to this review

Dear ptk123, I'm so sorry to hear about your foot fracture and I wish that you've been totally recovered. At Accor, our efforts in pursuing extraordinary guest experience never stop. Your comments on our guest service give us a lot of motivation, and we are truly grateful for it. At the same time, your comments on the room and A/C...

Derby, United Kingdom
Reviewed 22 January 2017 via mobile

Grand entrance with a receptionist that is in need of a smiling course. Wow I'm not even joking I honestly felt like I was putting her out by asking to book in. Any way to the lift where I had a giggle because there is actually a sign that says "no slapping" the room was very dark with a mattress...

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Helpful?
Thank Batch1098
SofitelXian, General Manager at Mercure Xian on Renmin Square, responded to this review

Dear Batch1098, Thank you for sharing your staying experience with us. I'm sorry to hear that the experience didn't meet your expectation and pay high attention to your comments. My team and I focus and are putting a lot of efforts in delivering extraordinary guest experience, and what you commented are definitely not what we would like to portray ourselves...

Beijing, China
Reviewed 12 January 2017

Xi'an is no doubt a tourist hotspot thanks to the terracotta warriors and therefore, you may have numerous choices for a good hotel. I also did a thorough survey before opting for this hotel. I wanted a place with a good location, cheaper price yet having the basic luxuries. This was the answer. It's inside the compound which also hosts...

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Helpful?
1Thank Suvam P
SofitelXian, General Manager at Mercure Xian on Renmin Square, responded to this review

Dear Suvam P, Bonjour from Mercure Xian on Renmin Square and taking the time to share your experience with us. It is definitely our pleasure to become your cup of tea, and I'm glad that we have delivered an enjoyable experience to you during your recent stay. We thank you for your recognition. At the same time, your comment on...

Durban
Reviewed 9 January 2017

On arrival we were booked into a small room with a double bed. We asked them for a room with a bigger bed as my wife had problems with her knee and needed her own space, so they put us in a front room with a huge bed - bigger than a normal king size at no extra cost -...

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Helpful?
Thank Nic D
SofitelXian, General Manager at Mercure Xian on Renmin Square, responded to this review

Dear Nic D, Bonjour from Mercure Xian on Renmin Square. Thank you for staying with us and taking the time to share your experience. I'm sorry that the breakfast is less than perfect, your comment in the last part of your review is very important to us, and thank you for bringing it to my attention. I'll have a closer...

Greater London, United Kingdom
Reviewed 6 January 2017

We stayed in this wonderful hotel during our stay in Xian. The rooms are very comfortable, clean and quiet. Perfectly located in the city. Staff helpful. Breakfast was wonderful with mixture of western and Asian cuisine. Just wish we could have stayed longer.

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Helpful?
Thank Gringo43
SofitelXian, General Manager at Mercure Xian on Renmin Square, responded to this review

Dear Gringo43, Bonjour! Thank you for staying with Mercure Xian on Renmin Square and taking the time to share your experience with us. What a pleasure to read your comments! It is our pleasure to have delivered an enjoyable experience during your recent stay, and your recognition motivates us to do it even better. Thank you. We look forward to...

Hong Kong, China
Reviewed 23 November 2016

The hotel is located in a historical building with quiet surroundings. Good wifi. Staff is very helpful, from front desk to concierge and house keeping. Highly value for money. The bus route 603 (double decker) is next to the hotel & connects all major points of interest for only CNY1. The bus is very frequent & traffic is not congested...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank L C
SofitelXian, General Manager at Mercure Xian on Renmin Square, responded to this review

Dear L C, Bonjour. Thank you for staying at Mercure Xian on Renmin Square and taking the time to share your experience with us. What a pleasure to know that you find your recent stay enjoyable! Your recognition, especially to our ambassadors, gives us great motivation, and we are truly grateful for it. We look forward to welcoming you again...

Guangzhou, China
Reviewed 17 November 2016

I never receive any benefits from my platinum membership. I didn't get a complimentary upgrade even though there was a better room available on the APP. You will never get vouchers until you asked. At other hotels in South East Asia, I would always got a room upgrade. This will be my last time staying at this hotel with terribly...

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Helpful?
Thank ukyodc
SofitelXian, General Manager at Mercure Xian on Renmin Square, responded to this review

Dear ukyodc, Bonjour. Thank you for staying at Mercure Xian on Renmin Square during your recent trip to the city and taking the time to share your experience with us. At the same time, thank you for your loyalty to Le Club. Le Club members are our valuable assets and we pay high attention to their satisfaction. We recently had...

Dijon, France
Reviewed 6 November 2016 via mobile

Nothing fundamentally wrong with this hotel - the staff are good and helpful (although the Sofitel staff next door are better), the wifi is great and the location is lovely. An enclosed Accor hotel hub and conference centre. If you are after anything local after 8pm, you will struggle - everything is at least a 15 minute walk. Rooms are...

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Helpful?
Thank Adam G
SofitelXian, General Manager at Mercure Xian on Renmin Square, responded to this review

Dear Adam G, Bonjour. Thank you for staying at Mercure Xian on Renmin Square and taking the time to share your experience with us. I'm sorry to know that the room didn't meet your expectation. We are putting, and will continue to put great efforts in routine and preventive maintenance. At the same time, would it be possible for us...

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Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Mercure on Renmin Square Xian is a comfortable, elegantly appointed hotel, featuring 113 rooms, as well as dining and meeting facilities. Located in the grounds of Renmin Square, in the heart of the commercial and government district, the hotel is minutes away from the major shopping centres and cultural sites and is ideal for all travellers. ... more   less 

Additional Information about Mercure Xian on Renmin Square

Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Region: China > Shaanxi > Xi'an
Price Range: $52 - $87 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Xian on Renmin Square 4*
Number of rooms: 103
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Ctrip TA, Expedia, Hotels.com and ACCOR so you can book your Mercure Xian on Renmin Square reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure On Renmin Square Xian Hotel Xi`An
Mercure Xi An
Mercure Hotel Xi An
Mercure Xian On Renmin Square China/Shaanxi
Hotel Style:
#9 Best Value Hotel in Xi'an
#10 Business Hotel in Xi'an
#11 Romantic Hotel in Xi'an
#18 Luxury Hotel in Xi'an
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Xian on Renmin Square staff and other travellers.
10 questions
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Questions? Get answers from Mercure Xian on Renmin Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hopefully, the rooms are better above the 2nd floor.”
 of 5 bubbles Sagres96, 6 Feb 2017 | Read review
“Book a bigger room as the standard room is small”
 of 5 bubbles joemcp, 8 Jan 2017 | Read review
“Upgrade to a bigger room if staying more than a couple of days”
 of 5 bubbles SuandChris, 29 Jul 2016 | Read review
“The Mercure is basically just a small hotel but with access to the Sofitel's amentities so I think all rooms are pretty similar.”
 of 5 bubbles RenNYC, 1 Jul 2016 | Read review
“garden view is nice...”
 of 5 bubbles caecilialenny, 16 May 2016 | Read review
5 of 5