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Mercure Xian on Renmin Square

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571 Reviews from our TripAdvisor Community

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Showing 396: English reviews
Hong Kong, China
Reviewed 2 weeks ago

The hotel is located in a historical building with quiet surroundings. Good wifi. Staff is very helpful, from front desk to concierge and house keeping. Highly value for money. The bus route 603 (double decker) is next to the hotel & connects all major points of interest for only CNY1. The bus is very frequent & traffic is not congested...

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Helpful?
Thank L C
SofitelXian, General Manager at Mercure Xian on Renmin Square, responded to this review

Dear L C, Bonjour. Thank you for staying at Mercure Xian on Renmin Square and taking the time to share your experience with us. What a pleasure to know that you find your recent stay enjoyable! Your recognition, especially to our ambassadors, gives us great motivation, and we are truly grateful for it. We look forward to welcoming you again...

Guangzhou, China
Reviewed 3 weeks ago

I never receive any benefits from my platinum membership. I didn't get a complimentary upgrade even though there was a better room available on the APP. You will never get vouchers until you asked. At other hotels in South East Asia, I would always got a room upgrade. This will be my last time staying at this hotel with terribly...

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Helpful?
Thank ukyodc
SofitelXian, General Manager at Mercure Xian on Renmin Square, responded to this review

Dear ukyodc, Bonjour. Thank you for staying at Mercure Xian on Renmin Square during your recent trip to the city and taking the time to share your experience with us. At the same time, thank you for your loyalty to Le Club. Le Club members are our valuable assets and we pay high attention to their satisfaction. We recently had...

Dijon, France
Reviewed 4 weeks ago via mobile

Nothing fundamentally wrong with this hotel - the staff are good and helpful (although the Sofitel staff next door are better), the wifi is great and the location is lovely. An enclosed Accor hotel hub and conference centre. If you are after anything local after 8pm, you will struggle - everything is at least a 15 minute walk. Rooms are...

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Helpful?
Thank Adam G
SofitelXian, General Manager at Mercure Xian on Renmin Square, responded to this review

Dear Adam G, Bonjour. Thank you for staying at Mercure Xian on Renmin Square and taking the time to share your experience with us. I'm sorry to know that the room didn't meet your expectation. We are putting, and will continue to put great efforts in routine and preventive maintenance. At the same time, would it be possible for us...

Dublin, Ireland
Reviewed 29 October 2016

One of the hotels I like in Xi'an. It's a huge hotel which offers well appointed rooms. Rooms are on the small side but are not too small. Bathroom is nice. Tea making facilities. Small writing desk. Lots of lights. Breakfast buffet is very good and one can easily walk to the South Gate, Bell tower and railway station (not...

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Helpful?
Thank Far2G0
SofitelXian, General Manager at Mercure Xian on Renmin Square, responded to this review

Dear Far2G0, Bonjour! Thank you for staying at Mercure Xian on Renmin Square and taking the time to share your experience with us. What an pleasure and encouragement to know that you find your recent stay enjoyable! We are greatly motivated by your review and truly grateful for it. We look forward to welcoming you again in the near future....

Rugby, United Kingdom
Reviewed 26 October 2016

We stayed here for 2 nights due to a booking mistake by the agent in China. We should have been at the Mercure Grande. The Mercure is a box of quite comfortable hotel rooms with nothing else. No bar. No restaurant. Just rooms. We had to take a short walk to the Sofitel for bar and restaurant facilities. Disappointing. The...

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Helpful?
Thank 6648John
SofitelXian, General Manager at Mercure Xian on Renmin Square, responded to this review

Dear 6648John, Bonjour! Thank you for staying at Mercure Xian on Renmin Square and taking the time to share your experience with us. I'm glad that you find the room comfortable. Although there is no bar or restaurant in the Mercure building, there are four distinctive restaurants and two bars in the complex, and guests may enjoy breakfast at the...

Ho Chi Minh City, Vietnam
Reviewed 16 October 2016

Solid choice of a hotel. The best things were: super comfortable bed and excellent breakfast at the next-door Sofitel. The compound is in an area with mostly government buildings, so not a lot of local feel. I had morning tours scheduled, so was grateful for the hotel breakfast, as it would've been a chore to walk to anywhere nearby. Walk...

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Helpful?
Thank jt10s
SofitelXian, General Manager at Mercure Xian on Renmin Square, responded to this review

Dear jt10s, Bonjour! Thank you for staying at Mercure Xian on Renmin Square and taking the time to share your experience with us. We are very glad and encouraged to hear your recognition to the facility and breakfast. Your comment on the electrical outlets is very important to us, and thank you for pointing it out for us. We look...

Madison
Reviewed 16 October 2016

Rooms are a bit dated but nice. For the most part service was good but I ran into a service issue. I had been in China for about a week already and was coming in from Shanghai. Having been walking around on brick, stone or asphalt for most of my trip, my back was hurting me pretty badly, so I...

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Helpful?
Thank smartrabbit
SofitelXian, General Manager at Mercure Xian on Renmin Square, responded to this review

Dear smartrabbit, Bonjour! Thank you for staying at Mercure Xian on Renmin Square and taking the time to share your experience with us. I pay high attention to the issue that you feedback in your review, and have had a talk with my team on it. We will enhance the training to our ambassadors to handle in a more professional...

Cancun, Mexico
Reviewed 13 October 2016

This was a very nice place to stay, based on other experiences in China, this was a very positive and pleasant experience. We stayed here for three nights and it was a very comfortable hotel, rooms aren't that big but they have a nice bathroom with good water pressure, really nice beds and comfy pillows. The hotel is clean and...

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Helpful?
Thank Ivan C
SofitelXian, General Manager at Mercure Xian on Renmin Square, responded to this review

Dear Ivan C, Bonjour! Thank you for staying at Mercure on Renmin Square and taking the time to share your experience with us. We are very glad to know that you find your recent stay enjoyable. My team and I are greatly motivated by your comments, and thank you. We look forward to welcoming you again in the near future....

Brisbane, Australia
Reviewed 13 October 2016

Our three nights at the Mercure were great. The decor is a bit dated, but in great condition and we prefer that style to sleek and modern. The Mercure is the least expensive of the three hotels in the complex. It has no facilities in house, but an excellent full buffet breakfast is available at the Sofitel 50 metres away...

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Helpful?
Thank GregSelf
SofitelXian, General Manager at Mercure Xian on Renmin Square, responded to this review

Dear GregSelf, Bonjour! Thank you for staying at Mercure on Renmin Square and taking the time to share your experience with us. We are very glad to know that you find your recent stay satisfactory in general. Your recognition especially to our ambassadors gives us great motivation, thank you. We have also taken note on your preference on the top...

Calgary, Alberta, Canada
Reviewed 7 October 2016 via mobile

An absolute delight to stay at this lovely hotel. The grounds are welcoming and restful. Our room was very comfortable. Interaction with staff was always beneficial for recommendations to restaurants and attractions. The hotel is tucked away from the hustle and bustle of the crazy traffic and noisy streets - and within walking distance to a Starbucks if in need...

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Helpful?
Thank Elizandrichard
SofitelXian, General Manager at Mercure Xian on Renmin Square, responded to this review

Dear Elizandrichard, Thank you for sharing your experience with us. It gives us great pleasure and motivation to hear your recognition to the location, ambiance, products, and most importantly our ambassadors. Please be rest assured that I'll convey your recognition and motivation to the whole team. We look forward to welcoming you again in the near future. Yours sincerely, Rudy...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
The Mercure on Renmin Square Xian is a comfortable, elegantly appointed hotel, featuring 113 rooms, as well as dining and meeting facilities. Located in the grounds of Renmin Square, in the heart of the commercial and government district, the hotel is minutes away from the major shopping centres and cultural sites and is ideal for all travellers. ... more   less 

Additional Information about Mercure Xian on Renmin Square

Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Region: China > Shaanxi > Xi'an
Price Range: $56 - $81 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Xian on Renmin Square 4*
Number of rooms: 103
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Orbitz, Odigeo, Travelocity, Priceline, Ctrip TA and ACCOR so you can book your Mercure Xian on Renmin Square reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure On Renmin Square Xian Hotel Xi`An
Mercure Xi An
Mercure Hotel Xi An
Mercure Xian On Renmin Square China/Shaanxi
Hotel Style:
#10 Business Hotel in Xi'an
#11 Best Value Hotel in Xi'an
#11 Romantic Hotel in Xi'an
#18 Luxury Hotel in Xi'an
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Xian on Renmin Square staff and other travellers.
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Questions? Get answers from Mercure Xian on Renmin Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upgrade to a bigger room if staying more than a couple of days”
 of 5 bubbles SuandChris, 29 Jul 2016 | Read review
“The Mercure is basically just a small hotel but with access to the Sofitel's amentities so I think all rooms are pretty similar.”
 of 5 bubbles RenNYC, 1 Jul 2016 | Read review
“garden view is nice...”
 of 5 bubbles caecilialenny, 16 May 2016 | Read review
“Ask for soft bed”
 of 5 bubbles BelsizeM, 15 May 2016 | Read review
“Ask for a room with a western style soft bed”
 of 5 bubbles jonh77, 14 May 2016 | Read review
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