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Mercure Xian on Renmin Square

Expedia.comUSD 52*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Mercure Xian on Renmin Square
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589 Reviews from our TripAdvisor Community

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Showing 410: English reviews
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Gold Coast, Australia
Reviewed 2 days ago NEW

This hotel needs an update. Was ok for a few nights stay but has no real facilities of its own, you need to go to the other surrounding Accor hotels for restaurants, bars etc. Room and bed was small and bed was also quite hard.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Yvet08
SofitelXian, General Manager at Mercure Xian on Renmin Square, responded to this review

Dear Yvet08, Thank you for taking the time to share your experience with us. We have four different hotels in the complex, and guests can walk from one to another within two minutes. Totally we have four distinctive restaurants and two bars where guests can enjoy themselves. Breakfast for guests staying in Mercure is also served in the ADD restaurant...

Moana, Australia
Reviewed 1 week ago

Room was clean and very very small. Bed was hard as a rock. Didn't like that it was in a compound with other hotels, not very welcoming or friendly. We had a non smoking room, was offered a smoking room on the first floor but declined. Wouldn't stay here again.

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Helpful?
Thank Kylie H
SofitelXian, General Manager at Mercure Xian on Renmin Square, responded to this review

Dear Kylie H, Thank you for taking the time to share your experience with us. Xi'an Renmin Square, which is one of Xi'an's landmarks and conveniently located in the city center, houses four different hotels, and they are Sofitel Legend, Sofitel, Grand Mercure, and Mercure. Many guests are quite impressed by the breathtaking scenery inside the complex, and it also...

Aberdeenshire, United Kingdom
Reviewed 2 weeks ago

This hotel is in a complex with three other hotels and uses the Sofitel for guests to breakfast at. The reception staff were friendly but with limited English so asking for directions or recommendations did not go that well. We were in a non-smoking room which was good, nice touches with towelling robes and slippers and complimentary water, but decor...

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Helpful?
Thank MoWoMo
SofitelXian, General Manager at Mercure Xian on Renmin Square, responded to this review

Dear MoWoMo, Thank you for staying at Mercure Xian on Renmin Square and taking the time to share your experience with us. Please accept my apology for any inconvenience caused by the English level of our ambassadors. We will definitely continue and enhance our efforts in the training. Aside from that, your recognition to other aspects motivates us greatly to...

Hong Kong, China
Reviewed 4 weeks ago

The hotel is located in Renmin Square with Grand Mercure and Sofitel hotel together, so we can enjoy all facilities of Sofitel, especially Sofitel buffet is delicious. We stay a family room, however, the mattresses are old need to change a new for 3 beds too. The staffs are very friendly and helpful, I appreciated on Mr. Rain and Ms...

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Helpful?
Thank Sally W
Melbourne, Australia
Reviewed 19 April 2017 via mobile

The main reason for the 5 stars is the location of the hotel. We like to walk to attractions where we can and the Mercure was located in the middle of most things we wanted to see. The staff were very helpful and friendly. The room rate including breakfast at the nearby Sofitel was excellent. It's not the newest of...

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Helpful?
Thank Amy88157
Reviewed 17 April 2017

This hotel was situated close to many experiences, basically within walking distance: shopping, restaurants, and some sights. The rooms were well appointed, very reasonable in cost, and the staff was terrific. They spoke English, which was a necessity for us. And it was quiet and felt secluded, being within Renmin Square. it was an enjoyable stay.

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Helpful?
Thank BGratrix
SofitelXian, General Manager at Mercure Xian on Renmin Square, responded to this review

Dear BGratrix, Bonjour. Thank you for staying at Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure and encouragement to read your comments. Your recognition, especially to our ambassadors, motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the near...

San Francisco, California
Reviewed 7 April 2017

The picture that is shown for this hotel currently on TripAdvisor as the "main picture" appears to be for the Grand Mercure and not the the Mercure. This hotel is in a gated complex with 3-4 other Accor owned hotels including the Mercure, Grand Mercure and Sofitel. It does not have its own restaurant, but you can get meals from...

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Helpful?
2Thank KBF E
SofitelXian, General Manager at Mercure Xian on Renmin Square, responded to this review

Dear KBF E, Thank you for providing us with the gift of feedback. Your feedback are indeed very valuable for us. Regarding your two gripes, we will continue and enhance our efforts in the language proficiency training to our staff, and we will enforce more on the no-smoking policy. Regarding your last part sharing, definitely it is not inline with...

Carlsbad, California
Reviewed 7 February 2017

My wife and I stayed at this hotel as part of a tour package. In addition to the room, our package also included meals. The hotel is clearly part of old Xian and was build circa in the 1950's. I learned it was probably built by the Russians. While the hotel is beautiful, it has clearly seen better days. As...

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Helpful?
Thank Sagres96
SofitelXian, General Manager at Mercure Xian on Renmin Square, responded to this review

Dear Sagres96, Bonjour! Thank you for staying at Mercure Xian on Renmin Square and taking the time to share your experience with us. Please accept our sincere apology for any discomfort casued by the A/C, and I'm sorry for the room status that is less than perfect. Your comments are very important to us, and I've shared them with my...

Reviewed 2 February 2017

This Russian built area is really fabulous. It is well preserved and the hotel was beautifully equipped. Highly recommend. The room was very fine and the breakfast room was also nice to go into. Also near other convenient hotels and restaurants.

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Helpful?
Thank Deborah D
SofitelXian, General Manager at Mercure Xian on Renmin Square, responded to this review

Dear Deborah D, Thank you for sharing your experience with us. It gives us great pleasure and encouragement to know that you've enjoyed your recent stay. Your comments motivate us to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager

Sydney, Australia
Reviewed 26 January 2017 via mobile

When I arrived in Xian I had a fractured foot. As soon as I checked in, the hotel managed (of the Sofitel) greeted me and helped me to get to the local hospital and gave me a list of English to Chinese translations and a run down of the expected procedure. I was also checked up on by the concierge...

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Helpful?
Thank ptk123
SofitelXian, General Manager at Mercure Xian on Renmin Square, responded to this review

Dear ptk123, I'm so sorry to hear about your foot fracture and I wish that you've been totally recovered. At Accor, our efforts in pursuing extraordinary guest experience never stop. Your comments on our guest service give us a lot of motivation, and we are truly grateful for it. At the same time, your comments on the room and A/C...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The Mercure on Renmin Square Xian is a comfortable, elegantly appointed hotel, featuring 113 rooms, as well as dining and meeting facilities. Located in the grounds of Renmin Square, in the heart of the commercial and government district, the hotel is minutes away from the major shopping centres and cultural sites and is ideal for all travellers. ... more   less 

Additional Information about Mercure Xian on Renmin Square

Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Region: China > Shaanxi > Xi'an
Price Range: $55 - $96 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Xian on Renmin Square 4*
Number of rooms: 103
Reservation Options:
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Also Known As:
Mercure On Renmin Square Xian Hotel Xi`An
Mercure Xi An
Mercure Hotel Xi An
Mercure Xian On Renmin Square China/Shaanxi
Hotel Style:
#10 Best Value Hotel in Xi'an
#10 Business Hotel in Xi'an
#11 Romantic Hotel in Xi'an
#21 Luxury Hotel in Xi'an
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Xian on Renmin Square staff and other travellers.
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Questions? Get answers from Mercure Xian on Renmin Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had room on the second floor that looked out on to the street. It was fine. Some street noise, but not too bad.”
KBFE, 7 Apr 2017 | Read review
“Hopefully, the rooms are better above the 2nd floor.”
Sagres96, 6 Feb 2017 | Read review
“Book a bigger room as the standard room is small”
joemcp, 8 Jan 2017 | Read review
“Upgrade to a bigger room if staying more than a couple of days”
SuandChris, 29 Jul 2016 | Read review
“The Mercure is basically just a small hotel but with access to the Sofitel's amentities so I think all rooms are pretty similar.”
RenNYC, 1 Jul 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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