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Sofitel Xian on Renmin Square

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No.319 Dongxin Street, Xincheng District, Xi'an 710004 China
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USD 80
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Traveller (1149)
Dining (91)
Room & Suite (9)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.

About

#21 of 2,839 hotels in Xi'an
Location
Cleanliness
Service
Value
Travellers' Choice
Sofitel Xian on Renmin Square is located right in the heart of the city wall, 45 minutes to Xian Xianyang International Airport and 10 minutes to Xian Railway Station. 178 full range of spacious and well-appointed rooms, suites and apartments equipped wit h ultra-modern conveniences, the exclusive Sofitel MyBed, a rainforest shower, WiFi and broadband Internet access all well placed amidst plush interiors.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Restaurant
Breakfast buffet
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Concierge
Non-smoking hotel
Butler service
Doorperson
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Classic
Languages Spoken
Chinese
3470Reviews12Q+A100Room tips

Reviews
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Michael wrote a review July 2021
2 contributions
This is the worst 5 star I have ever been to. I'm not sure why it's called a 5 star. It is rather a 2.5 star. This is only because the staff were very nice and helpful. The building and facilities are very old and tired. Room quality is abysmal with patch and paint work very visible. It smelt badly and the toilet was in a very poor state with instructions on how to flush it. I could see dirt up the ceiling, lying down from my bed. It was an unbelievably poor experience and I had to leave after one night and cut short my 5 night stay to find a better place to lay my head. I chose Sofitel because I have been to other Sofitel hotels and know the quality they provide. Unfortunately I had just arrived from one 5 star hotel and this felt like a nightmare. If you plan to visit the Sofitel at Renmin Square in Xi'an, then think again. If you just want somewhere with a good location and don't care about 5 star services then ignore this review.
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sam Gu, Other at Sofitel Xian on Renmin Square
Responded 28 July 2021
Dear guest, Thank you for providing us with the gift of feedback. I'm sorry to know that the stay didn't meet your expectation. Our efforts in striving for excellent hotel experience will never stop, and we will continue and enhance our efforts in all areas such as service, cleanliness, F&B, maintenance, safety etc. Wish you all the very best. Kind regards, Sam Gu Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
José Antonio P wrote a review July 2021
1 contribution
Excellent service and very nice people from all the stuff at 11 floor sofitel in special Jennifer for be friendly with us. FOOD AND drinks very good quality, room very clean, I will back for sure. Location perfect.
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Review collected in partnership with 单个酒店
Date of stay: July 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Samantha L wrote a review July 2021
1 contribution
Excellent service from the staff on 11th flour. First time to Sofitel Xi’an renmin square, nice start of our trip to Xi,an. Late checkin in but warm welcome. Room upgrade, free access to the execute lounge
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Review collected in partnership with 单个酒店
Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Silvano1971 wrote a review July 2021
St. Paul's Bay, Malta198 contributions212 helpful votes
Good hotel in a very central part of Xian and close to all attractions within the city wall. Nice big room with a good view of the city. Good breakfast and friendly staff. However, a few things could have been better : (1) Our room was generally quite warm. Indeed the weather outside was between 34-37 degrees centigrade, but we noticed the room quite warm also in the evening/night. Maybe there was something wrong with the a/c system (2) Breakfast...I would expect a hotel like Sofitel to have fresh juices for breakfast. There was only one fresh juice (cucumber)...the rest packet type juice. I would also expect that arriving for breakfast at 9.30 am would not mean that most of the dishes at the buffet breakfast would be empty. (3) We had club benefits during the stay. We did not use this except once for the so-called “high tea”. This was just drinks/tea/coffee and an extremely poor selection of tiny 2cm cakes (there were only a handful of these), biscuits and some fruit. If this was “high tea” then I cannot imagine what “low tea” would have been :) So, all in all, good stay....but I expected much better at a Sofitel
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from Sam Gu, Other at Sofitel Xian on Renmin Square
Responded 15 July 2021
Dear guest, Thank you for providing us with the gift of feedback. We are sorry to know that the stay didn't meet your expectation. Please allow me to explain that the Happy Hour, which is provided in Club Sofitel from 17:30 to 19:30 daily, includes hot and cold dishes, snacks, fruits, drinks including alcoholic drinks. I will look into your comments on AC and breakfast, and please be rest assured that our efforts in striving for excellent hotel experience for our guests will never stop. Yours sincerely, Sam Gu Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Robert S wrote a review Apr 2021
Kidderminster, United Kingdom16 contributions14 helpful votes
The room was great and comfortable. The food from room service very good. The staff were kind and helpful and spoke good English. Great to walk within the city walls from. Willing to help book tours for the Terracotta Army and other sites in xian.
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Date of stay: April 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Sam Gu, Other at Sofitel Xian on Renmin Square
Responded 11 Apr 2021
Dear Guest, Thank you for choosing Sofitel Xi'an on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us, and we are deeply grateful for your recognition and encouragement. Our efforts in striving for excellent hotel experience for our guests will never stop, and we look forward to serving you again in the near future. Your sincerely, Sam Gu Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
XXL wrote a review Nov 2020
1 contribution
My wife & I stayed in Sofitel Xi'An for 2 nights. The hotel provided a nice Sofitel level service and made us feel comfortable during the stay. And, what is more important, we lost our wedding rings in room by mistake and realized it after check-out. Bad feeling! We tried to contact Sofitel and look for help. The staff in hotel was so great that house keepers'd found it and submitted to hotel already! What a excellent team Sofitel have in Xi'an! Thank you Sofitel Xi'an.
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Date of stay: October 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Abergama wrote a review Oct 2020
Dongguan, China15 contributions1 helpful vote
I had a buffet breakfast here last week and it was amazing! Wide variety of scrambled eggs, fried eggs, omelets, fruit in syrup, dried fruit, fresh fruit, juice, milk, chocolate coffee, yogurt, cheese, mortadella, salami, sausage and many other from French cuisine such as croissant also specialties from Chinese cuisine like noodles, vegetables, pudding and deserts. The temptation came and of course I try a bit of everything! The service was impeccable with a great team of staff to serve guests very well! My experience was the best possible! Congratulations Sofitel breakfast team. It's a great breakfast!
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Date of stay: October 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ian Anderson wrote a review Sept 2020
Shanghai, China132 contributions75 helpful votes
We stayed here 5 nights. Nice location downtown in a posh 4 hotel complex. We (2 adults, 1 teenager) were upgraded to a two bedroom suite - thank you! Comfortable accommodation, a little jaded, well stocked minibar, good breakfast (my Chinese partner not so impressed), disappointing dinner buffet, good Chinese restaurant opposite. Service was attentive, if sometimes a little amateur but always with good intent and some nice touches. Public areas lacked atmosphere but that is now typical post-COVID.
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Bea wrote a review Aug 2020
Shanghai Region, China3 contributions
I stayed for 3 nights at this hotel, and I love it! The location is great! the hotel rooms are big, clean and housekeeping was very attentive (the one on my floor also speaks a little bit of English). The breakfast was full of choices (a lot for vegetarian too) and everything very tasty! The front office staff was also very good, helpful and friendly! Concierge Leo solved all my sightseen douts in a perfect English! Very good hotel!
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Date of stay: August 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Buddingtraveller83 wrote a review July 2020
Penang Island, Malaysia142 contributions126 helpful votes
Staff are very friendly and welcoming. Helpful and english is good- all try very hard. Housekeeping were great and in our suite had a washing machine so they lent us a drying rack. Offered turn down and extra towels at any time. Azur breakfast was plentiful and hot (when meant to be). To celebrate our anniversary we received a bottle of wine in the room and upgrade to the suite. Was beautiful. Only strange downside for us is the hotel bars closed early; lobby at 8:30 and the Japanese bar closed too although advertised late. After a long day we preferred to drink in the bar quiet rather than head out into a busy city. The other hotels on complex had bars but the weather was torrential so didn’t want to venture out. I’d stay again definitely if we visit Xi’an in the future.
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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PRICE RANGE
USD 91 - USD 106 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel xian on renmin square hotel xi`an, sofitel xi an, accor xi an, xi'an sofitel
LOCATION
ChinaShaanxiXi'anDowntown / Xincheng District
NUMBER OF ROOMS
178
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Frequently Asked Questions about Sofitel Xian on Renmin Square
Which popular attractions are close to Sofitel Xian on Renmin Square?
Nearby attractions include Yongxing Fang (0.9 km), Château de Coiffe Nivolle (1.1 km), and Revolution Park (0.6 km).
What are some of the property amenities at Sofitel Xian on Renmin Square?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Sofitel Xian on Renmin Square?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Xian on Renmin Square?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Sofitel Xian on Renmin Square?
Yes, free parking is available to guests.
What are some restaurants close to Sofitel Xian on Renmin Square?
Conveniently located restaurants include Haidilao Hot Pot Cheng (Jiefang Road), Dolce Vita (Sofitel Legend Peoples Grand Hotel), and RenRen Ju (Ju Huayuan).
Are there opportunities to exercise at Sofitel Xian on Renmin Square?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Sofitel Xian on Renmin Square have airport transportation?
Yes, Sofitel Xian on Renmin Square offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sofitel Xian on Renmin Square?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Xian on Renmin Square offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Sofitel Xian on Renmin Square?
Many travellers enjoy visiting Big Wild Goose Pagoda (Dayanta) (5.3 km), Drum Tower (Gulou) (1.5 km), and Tang Paradise (7.5 km).