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Sofitel Xian on Renmin Square
No.319 Dongxin Street, Xincheng District, Xi'an 710004 China
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Avg. AU$147 /night, 12/12 - 12/13
AU$147
per night
AU$118
per night
AU$88
per night
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4.5
#21 of 1,205 hotels in Xi'anLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
Sofitel Xian on Renmin Square is located right in the heart of the city wall, 45 minutes to Xian Xianyang International Airport and 10 minutes to Xian Railway Station. 178 full range of spacious and well-appointed rooms, suites and apartments equipped wit h ultra-modern conveniences, the exclusive Sofitel MyBed, a rainforest shower, WiFi and broadband Internet access all well placed amidst plush interiors.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Baggage storage
Concierge
Non-smoking hotel
Butler service
Doorperson
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Green
Classic
Languages Spoken
English, Chinese
Location
No.319 Dongxin Street, Xincheng District, Xi'an 710004 China
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 66 out of 100
66
Xianyang Airport
26.7 km•
See all flights
Rental Cars
18 Restaurants
within 0.5 kilometers
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
Our family group of 8 were extremely satisfied with our recent stay at the Sofitel in Xian. We had 3 junior suites booked and they did not disappoint. We came in the low season and it was fantastic value especially with daily Club access for evening cocktails and light supper during our stay. Would definitely return to stay at the Sofitel in Xian again.
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Review collected in partnership with Accorhotels.com
Date of stay: January 2020Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Perfectly positioned to visit the city center by walking, this hotel is inside a quite closed area. Junior suites are excellent and include some additional services. Breakfast is excellent as well, with broad choice both western and Chinese. Personnel is very fluent in English.
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Date of stay: December 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good hotel in a very central part of Xian and close to all attractions within the city wall.
Nice big room with a good view of the city. Good breakfast and friendly staff.
However, a few things could have been better :
(1) Our room was generally quite warm. Indeed the weather outside was between 34-37 degrees centigrade, but we noticed the room quite warm also in the evening/night. Maybe there was something wrong with the a/c system
(2) Breakfast...I would expect a hotel like Sofitel to have fresh juices for breakfast. There was only one fresh juice (cucumber)...the rest packet type juice. I would also expect that arriving for breakfast at 9.30 am would not mean that most of the dishes at the buffet breakfast would be empty.
(3) We had club benefits during the stay. We did not use this except once for the so-called “high tea”. This was just drinks/tea/coffee and an extremely poor selection of tiny 2cm cakes (there were only a handful of these), biscuits and some fruit. If this was “high tea” then I cannot imagine what “low tea” would have been :)
So, all in all, good stay....but I expected much better at a Sofitel
Nice big room with a good view of the city. Good breakfast and friendly staff.
However, a few things could have been better :
(1) Our room was generally quite warm. Indeed the weather outside was between 34-37 degrees centigrade, but we noticed the room quite warm also in the evening/night. Maybe there was something wrong with the a/c system
(2) Breakfast...I would expect a hotel like Sofitel to have fresh juices for breakfast. There was only one fresh juice (cucumber)...the rest packet type juice. I would also expect that arriving for breakfast at 9.30 am would not mean that most of the dishes at the buffet breakfast would be empty.
(3) We had club benefits during the stay. We did not use this except once for the so-called “high tea”. This was just drinks/tea/coffee and an extremely poor selection of tiny 2cm cakes (there were only a handful of these), biscuits and some fruit. If this was “high tea” then I cannot imagine what “low tea” would have been :)
So, all in all, good stay....but I expected much better at a Sofitel
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sam Gu, Other at Sofitel Xian on Renmin Square
Responded 15 July 2021
Dear guest, Thank you for providing us with the gift of feedback. We are sorry to know that the stay didn't meet your expectation. Please allow me to explain that the Happy Hour, which is provided in Club Sofitel from 17:30 to 19:30 daily, includes hot and cold dishes, snacks, fruits, drinks including alcoholic drinks. I will look into your comments on AC and breakfast, and please be rest assured that our efforts in striving for excellent hotel experience for our guests will never stop. Yours sincerely, Sam Gu Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Sofitel is located in a good spot in the city, very central. The hotel itself is quite dark, smelly and outdated. The staff are trying, but not always succeeding. Having a trainee who hardly speaks any english run the breakfast on the club floor is not a great idea.
The rooms itself are comfortable and amenities are fine, but everything is quite old, wood is chipped and doors are not closing properly. And it is hot everywhere! The breakfast has a great spread, but the restaurant is very unattractive.
The rooms itself are comfortable and amenities are fine, but everything is quite old, wood is chipped and doors are not closing properly. And it is hot everywhere! The breakfast has a great spread, but the restaurant is very unattractive.
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Date of stay: December 2019
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SofitelXian, Resident Manager at Sofitel Xian on Renmin Square
Responded 2 Jan 2020
Dear rinskeblo, Thank you for choosing to stay with us during your recent visit to Xi'an and providing us with the gift of feedback. We are very sorry to know that the stay didn't meet your expectation, and please allow me to express my sincerest apologies for it. It has been our continuous efforts all along to strive for excellent hotel experience for our guests, and we will continue and enhance our efforts in staff English training, room maintenance, and all other aspects. We once again thank you for your review, and please be rest assured that our efforts will never stop. Yours sincerely, Sam Gu Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My boyfriend and I went to the hotel lounge to get a coffee. We were very pleased to discover that they were offering a small buffet with our drinks, and decided to get the "afternoon tea" deal that, the waitress said, would last until 8 PM and would allow us to have free access to the buffet.
At about 6 some salty snacks came in, and we got some without thinking too much. A waitress started to follow us anywhere and when we sat down she finally told us we were not allowed to get them because "the happy hour" had started. It was pretty embarrassing as we already had the food and she didn't know what to do with it. She then insisted on getting us something else to drink. We didn't want it and, even though pretty confused, after trying to clear things (and failing) just didn't get anything else to eat to avoid more misunderstandings.
After not even half an hour, she was back insisting to bring us some wine. This happened three times in total.
When paying 20€ for two coffees, I would like to be able to talk for as long as I want.
And please, just write down things if your staff is not able to hold a detailed conversation in english, it would avoid a lot of unnecessary embarrassment.
At about 6 some salty snacks came in, and we got some without thinking too much. A waitress started to follow us anywhere and when we sat down she finally told us we were not allowed to get them because "the happy hour" had started. It was pretty embarrassing as we already had the food and she didn't know what to do with it. She then insisted on getting us something else to drink. We didn't want it and, even though pretty confused, after trying to clear things (and failing) just didn't get anything else to eat to avoid more misunderstandings.
After not even half an hour, she was back insisting to bring us some wine. This happened three times in total.
When paying 20€ for two coffees, I would like to be able to talk for as long as I want.
And please, just write down things if your staff is not able to hold a detailed conversation in english, it would avoid a lot of unnecessary embarrassment.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SofitelXian, Resident Manager at Sofitel Xian on Renmin Square
Responded 12 Jan 2020
Dear Costanza5876, Thank you for providing us with the gift of feedback, and please allow me to express my sincerest apology to you and your boyfriend regarding the incident. For guest whose room rate does not include club benefit and would like to enjoy afternoon tea or happy hour in the lounge, we have two kinds of package. The package rate for afternoon tea, which is served from 15:00 - 17:00, is RMB58 per person, and the package rate for happy hour, which is served from 17:30 - 19:30, is RMB188 per person. When you and your boyfriend came in the afternoon on Jan 10th, considering that the afternoon tea package would be more cost effective than charging the coffee by cup, our staff introduced the package rate to you. However, she didn't explained the time and the difference between the two packages clearly. After realizing that some misunderstanding was caused due to that, and as a gesture of service recovery, she offered happy hour to you and your boyfriend on the rate of afternoon tea package. We sincerely apologize for all misunderstanding caused by the language issue, and thank you for pointing out our area for improvement. We have been conducting English training to our staff for several batches, and will continue and enhance our efforts in that. Our efforts in striving for excellent hotel experience for our guests will never stop. It is our sincere wish that we would still have the opportunity to better serve you again in the future. Yours sincerely, Sam Gu Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staff are very friendly and welcoming. Helpful and english is good- all try very hard.
Housekeeping were great and in our suite had a washing machine so they lent us a drying rack. Offered turn down and extra towels at any time.
Azur breakfast was plentiful and hot (when meant to be).
To celebrate our anniversary we received a bottle of wine in the room and upgrade to the suite. Was beautiful.
Only strange downside for us is the hotel bars closed early; lobby at 8:30 and the Japanese bar closed too although advertised late. After a long day we preferred to drink in the bar quiet rather than head out into a busy city. The other hotels on complex had bars but the weather was torrential so didn’t want to venture out.
I’d stay again definitely if we visit Xi’an in the future.
Housekeeping were great and in our suite had a washing machine so they lent us a drying rack. Offered turn down and extra towels at any time.
Azur breakfast was plentiful and hot (when meant to be).
To celebrate our anniversary we received a bottle of wine in the room and upgrade to the suite. Was beautiful.
Only strange downside for us is the hotel bars closed early; lobby at 8:30 and the Japanese bar closed too although advertised late. After a long day we preferred to drink in the bar quiet rather than head out into a busy city. The other hotels on complex had bars but the weather was torrential so didn’t want to venture out.
I’d stay again definitely if we visit Xi’an in the future.
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is the worst 5 star I have ever been to. I'm not sure why it's called a 5 star. It is rather a 2.5 star. This is only because the staff were very nice and helpful. The building and facilities are very old and tired. Room quality is abysmal with patch and paint work very visible. It smelt badly and the toilet was in a very poor state with instructions on how to flush it. I could see dirt up the ceiling, lying down from my bed. It was an unbelievably poor experience and I had to leave after one night and cut short my 5 night stay to find a better place to lay my head. I chose Sofitel because I have been to other Sofitel hotels and know the quality they provide. Unfortunately I had just arrived from one 5 star hotel and this felt like a nightmare. If you plan to visit the Sofitel at Renmin Square in Xi'an, then think again. If you just want somewhere with a good location and don't care about 5 star services then ignore this review.
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sam Gu, Other at Sofitel Xian on Renmin Square
Responded 28 July 2021
Dear guest, Thank you for providing us with the gift of feedback. I'm sorry to know that the stay didn't meet your expectation. Our efforts in striving for excellent hotel experience will never stop, and we will continue and enhance our efforts in all areas such as service, cleanliness, F&B, maintenance, safety etc. Wish you all the very best. Kind regards, Sam Gu Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here 5 nights. Nice location downtown in a posh 4 hotel complex. We (2 adults, 1 teenager) were upgraded to a two bedroom suite - thank you! Comfortable accommodation, a little jaded, well stocked minibar, good breakfast (my Chinese partner not so impressed), disappointing dinner buffet, good Chinese restaurant opposite. Service was attentive, if sometimes a little amateur but always with good intent and some nice touches. Public areas lacked atmosphere but that is now typical post-COVID.
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I had a buffet breakfast here last week and it was amazing! Wide variety of scrambled eggs, fried eggs, omelets, fruit in syrup, dried fruit, fresh fruit, juice, milk, chocolate coffee, yogurt, cheese, mortadella, salami, sausage and many other from French cuisine such as croissant also specialties from Chinese cuisine like noodles, vegetables, pudding and deserts. The temptation came and of course I try a bit of everything! The service was impeccable with a great team of staff to serve guests very well! My experience was the best possible! Congratulations Sofitel breakfast team. It's a great breakfast!
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Date of stay: October 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A great hotel inside the old city wall. The location was really nice. We stayed two nights there in a junior suite on vacation. The room was large and comfortable, but somewhat dated. Breakfast was good and par for the course for that class hotel in China. The check in experience was somewhat awkward and irritating. Although I booked through Accorhotels website the room with breakfast, the person at the reception insisted that breakfast was not included. I had to open the reservation confirmation email from Accorhotels to show her proof that breakfast was included. That was a strange experience, the fact that their system did not show that breakfast was included with the reservation!
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Date of stay: October 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Their system in not connected to the Accorhotels. So, bring a print out of the reservation...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vlad Burazor, General Manager at Sofitel Xian on Renmin Square
Responded 7 Nov 2023
Dear GRAMATAN30, Thank you for choosing Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. Please allow me to apologize for the arrival experience. I have talked with relevant departments for our future improvement. At the same time, thank you for your recogntion to other aspects of the stay. It is our tireless pursuit to strive for excellent hotel experience for our guests, and our dedication and efforts will never stop. We look forward to having the opportunity to welcome you again in the future. Yours sincerely, Vlad Burazor General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sixtysomething2014 asked a question June 2019
Bristol, United Kingdom56 contributions26 helpful votesHi does anyone know if the swimming pool has step access not just ladders please Thank you for your help much appreciated
The setup of the entire gym / swimming pool area is really poorly conceived at this hotel. Their gym equipment is in terrible shape, the ceiling height is very low and the pool is not inviting...as such, we never went into the pool and really don’t recommend taking advantage of any of these amenities. Unfortunately, that also goes for the spa.
There isn’t a subway nearby but there is one subway about 1.5 km away. The air conditioning works well every time I have visited. 🤗
Hi. They have limo service but a taxi will just do. Best
No water in China is safe for drinking out of the tap unless there is a special little tap next to usual one. As for adapters...I would recommend you take a universal one with you.
Deodorant - take lots with you as they are a rare commodity in China as chinese men don't seem to use them!
"As there were 3 hotels within Renmin Square, it could be a bit difficult to find for local drivers."Read full review
"When calling a taxi through Didi, specify the location as 'Sofitel Renmin Square East Tower'. And the taxi will come to the hotel entrance"Read full review
"Just stay at the next door much better Sofitel Legend People's Grand. Although a sister Sofitel property but much much better in everything."Read full review
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PRICE RANGE
AU$88 - AU$120 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel xian on renmin square hotel xi`an, sofitel xi an, accor xi an, xi'an sofitel
LOCATION
ChinaShaanxiXi'anDowntown / Xincheng District
NUMBER OF ROOMS
178
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Sofitel Xian on Renmin Square
Which popular attractions are close to Sofitel Xian on Renmin Square?
Nearby attractions include Yongxing Fang (0.9 km), Château de Coiffe Nivolle (1.1 km), and Revolution Park (0.6 km).
What are some of the property amenities at Sofitel Xian on Renmin Square?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Sofitel Xian on Renmin Square?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Xian on Renmin Square?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Sofitel Xian on Renmin Square?
Yes, free parking is available to guests.
What are some restaurants close to Sofitel Xian on Renmin Square?
Conveniently located restaurants include Haidilao Hot Pot Cheng (Jiefang Road), Amber Palace Indian Restaurant (Joy City), and Dolce Vita (Sofitel Legend Peoples Grand Hotel).
Are there opportunities to exercise at Sofitel Xian on Renmin Square?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Sofitel Xian on Renmin Square have airport transportation?
Yes, Sofitel Xian on Renmin Square offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sofitel Xian on Renmin Square?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Xian on Renmin Square offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sofitel Xian on Renmin Square?
The staff speaks multiple languages, including English and Chinese.