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Sheraton Xi'an Hotel

826 reviews
#20 of 2,658 Hotels in Xi'an
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Traveller (291)
Room & Suite (78)
Dining (20)
Overview
  • Excellent29%
  • Very good51%
  • Average17%
  • Poor2%
  • Terrible1%
Travellers talk about
“platinum member”(3 reviews)
“nice hotel”(15 reviews)
“star hotel”(13 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Contact Info
Name/address in local language
Rooms
24 Dec.25 Dec.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (826)Write a Review
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All reviewsplatinum membernice hotelstar hotelnice staybreakfast buffetrooms are smallbit datedegg stationhotel roomvisit xi'anbell towerancient citystayed nightsnon smokingupgraded to a suitethe air conditioningchinese food
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1 - 5 of 273 reviews
Reviewed 1 week ago via mobile

This hotel is west of the tourist center, 15 minutes’ drive due to traffic. It is quiet and recently remodeled. The Gym is terrific with a 25-meter multi-lane pool and sauna. The breakfast is one of the best I experienced. That aid, the hotel needs...More

Thank Eric H
Response from SheratonXian, Online Distribution Executive at Sheraton Xi'an HotelResponded 1 week ago

Dear Guest, Thank you for your comment and your feedback is very important to us. It is our honor to service you. I had dealt your concerns with our related departments and managers, the action for improving it had been taken. We had over 20...More

Reviewed 2 weeks ago

I recently stayed in this hotel with my mom for a short nostalgia break. This must have been one of the first 5 star hotels in Xian. If you are talking about the 5 star operated in the western concept, it is THE 5 star...More

Thank dewei j
Response from SheratonXian, Online Distribution Executive at Sheraton Xi'an HotelResponded 2 weeks ago

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a...More

Reviewed 3 weeks ago

The staff of the hotel was very helpful, although the language difference was a problem at times. I had the hotel send a car to pick us up at the airport. We were upgraded to a suite because of platinum status, but it was not...More

Thank timesharetraveler11
Response from SheratonXian, Online Distribution Executive at Sheraton Xi'an HotelResponded 3 weeks ago

Dear Guest, Thank you for your comment and your feedback is very important to us. It is our honor to service you. I had dealt your concerns with our related departments and managers, the action for improving it had been taken. We had over 20...More

Reviewed 4 weeks ago via mobile

We stayed only 2 nights on a tour but were happy with the cleanliness, size and amenities of our room. Apart from the room smelling like smoke which I understand the hotel is trying to address it was comfortable. Breakfast had a good selection of...More

Thank AAtina
Response from SheratonXian, Online Distribution Executive at Sheraton Xi'an HotelResponded 3 weeks ago

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a...More

Reviewed 5 November 2017 via mobile

From entering to leaving the hotel it was a fabulous experience and most friendly and polite staff. Respected as a platinum member, room upgraded to executive floor. Executive Lounge is spacious with great view of the great pagoda. Evening happy hour is 6 to 8pm...More

Thank BritinChina1963
Response from SheratonXian, Manager at Sheraton Xi'an HotelResponded 6 November 2017

Dear all, Thank you for taking time and writing this review. We look forward to welcome you again. Have a nice trip! Best regards, Management Team

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Traveller (291)
Room & Suite (78)
Dining (20)
Pool & Beach (6)
Hotel & Grounds (260)
Bathroom (16)
Business Centre & Event Rooms (7)
Family and Play Areas (2)
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet ( WiFi )
Free Parking
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Indoor pool
Details
Price range
USD 74 - USD 114 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Xi'an
#14 Spa Hotel in Xi'an
#19 Luxury Hotel in Xi'an
#41 Best Value Hotel in Xi'an
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 74 - USD 114 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Xi'an
#14 Spa Hotel in Xi'an
#19 Luxury Hotel in Xi'an
#41 Best Value Hotel in Xi'an
Room types
Suites, Non-Smoking Rooms, Family Rooms
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