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Hilton Xi'an

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#6 of 2,532 Hotels in Xi'an
Certificate of Excellence
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1 room 2 adults 0 children
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1,054 Reviews from our TripAdvisor Community

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Showing 882: English reviews
Reviewed 6 August 2016 via mobile

Great position, situated within the city walls, 5 minutes walk to see the walls which are illuminated at night - not to be missed! Lovely room, although not much of a view. Great service, friendly staff and excellent food, both dinner & breakfast lots of choice and this hotel caters for westerners. I was a little disappointed in the swimming...

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Helpful?
Thank Jill W
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Guest, Thank you for you feedback and sharing your overall positive feedback, We are glad and delighted you had a great stay among us and enjoyed our facitilty, services and restaurant. Once again thank you. Warm regards Fredy Pascal Hauc.

Estero, Florida
Reviewed 6 August 2016

This was among 12 hotels we stayed in over 30 days in China. We would rank it fourth best: Good location near the old city (we actually had a great evening walk from the West gate through town to the hotel). Good quality rooms. Excellent breakfast that offered the usual Asian variety plus a strong selection for westerners and, best...

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Thank Meemschirk
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Guest, Thank you for having stayed with us and made on your one of your top list of your 12 hotels in China. We are delighted you have enjoyed your hotel and restaurant food and breakfast as well the surrounding area. Deeply appreciate. Warmest regards. Fredy Pascal Hauc

London, United Kingdom
Reviewed 6 August 2016

This is all round a very nice hotel that's gives you everything you need to a high standard - rooms, service, gym etc. The location of the hotel isn't on the Main Street but it is still close enough to everything so that you can get about easily. Additionally, if you can try and stretch to an Executive Room, as...

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Helpful?
Thank Sebastian B
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Guest, Thanks your for sharing your kind comments and staying with us in Hilton Xian. We are delighted you have enjoyed our hotel and Executive lounge as well the surrounding area. Once again thank you. Best regards. Fredy Pascal Hauc

Hong Kong, null, Hong Kong
Reviewed 4 August 2016 via mobile

I am a hilton diamond member. I stay there on 22 July 2016 with my family. I arrival at xian around 1500. I picked up by a very helpful driver. He guided us to the car park and drive us to hotel. It take around 1.5 hours. After we arrival at the hotel, I greeted by a front office staff...

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Helpful?
Thank martin_li
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Guest and HHonor member, Thank you for sharing your feedback and staying with us Despite some room challenge, which I have addressed to my team, I am glad you have enjoyed our restaurant and staff service and driver to show you around. I do apologized we could not upgrade you right away on you first night and activate your...

Toronto, Canada
Reviewed 4 August 2016

We stayed in this hotel for 3 nights in mid-May this year. I have no issues with the hotel per se. But our stay was anything but enjoyable. There was some kind of international third world women’s conference being held at the hotel while we were there. Every time we entered the hotel we had to be body searched by...

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Helpful?
Thank Canadianloonie
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Guest, Thank you for sharing your comments and staying with us. I deeply apologized for the issue happen last May in our hotel due to the government highest level of security event, due to the Vice president of China and all governors to honor the 20 best women leadership of different countries where in our hotel, which I can...

London, United Kingdom
Reviewed 2 August 2016

A very nice hotel in an otherwise run down area, but this is almost unavoidable in Xi'an and this particular area is where most luxury hotels are situated. On arrival for a two night stay with my wife, I was slightly disappointed that there were no door staff to assist with baggage or to operate the doors. Something I have...

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Helpful?
Thank Hardeep N
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Guest, Thank you for your commnets and staying with us in Hilton Xian. I took note of you kind observation about our breakfast and breakfast food and I will have a talk with Chef Jimmy to see how we could improve some items. Once again thank you Best regards Fredy Pascal Hauc

Zurich
Reviewed 1 August 2016

We arrived at around 8 am in Xi'an and our local guide picked us up at the railway Station and brought us directly to the Hilton. We were immediately given our room and also could enjoy the breakfast in the executive lounge. Staff was very nice and helpful ! After a shower and breakfast, we queried whether we could use...

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Helpful?
Thank Bariloche-61
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Guest, Thank you for staying with us and sharing your positive experience in our hotel, We are indeed so please you have enjoyed our facilities and our teammembers have showed you the true Hilton Xian hostipality Once again thank you. Kind regards Fredy Pascal Hauc

San Jose, California
Reviewed 31 July 2016

Pros - The Hilton Xi’an has nicely-appointed common areas and large, clean bedrooms. The restaurant was much better than expected offering a few very good Chinese and Western food options. Cons - Service is not as good as expected. The hotel seems to be understaffed. The wait for the check in or to talk with a concierge can be excruciatingly...

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Helpful?
Thank Amit_and_Alex
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Guest, Thank you for sharing your experience and staying with us, We are pleased you have enjoyed our restaurant and food variety, as well our room and cleaning service. In other hand, I will make sure I will have a talk with our concierge and see how we can improve the speed and efficiency of our service there. Once...

SanFrancisco Bay Area
Reviewed 30 July 2016

Booked based on location being inside the city walls. The location was great - however the hotel is showing its age. We had two rooms, and in one room the air conditioning was not working correctly. Maintenance came and said that 'its showing cool" but the room never got below 25 regardless of what you set the temp. As is...

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Helpful?
Thank ReneeC08
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Guest, Thanks you for sharing you feedback and staying with us. I am glad you have enjoyed our restaurant and food selection and hotel location. I want to extend our apology for some issue you have experienced, and I will have a talk with our Chief Engineer to see how we could improve some AC issue you have experienced...

San Francisco, CA
Reviewed 30 July 2016

We stayed here with a tour group in May 2016. While the hotel is well-located, the facility itself is in need of a complete overhaul and I cannot recommend staying here. Our room was supposedly non-smoking but had a stale, smoky odor that could not be gotten rid of. The room was much smaller than any other hotels we stayed...

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Thank sfo2lhr
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Guest, Thank you for sharing your experience on this site, I would like to sincerely apologize we have not meet you expectation with our room. Reading your comments I am very surprised our room did not fit your needs as our smallest room is 43 m2 which is above average for a standard room in the bigger cities and...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in central Xi'an and surrounded by some of the city's most popular shopping areas, Hilton Xi'an is one of the quintessential hotels in Xi'an that is ideal for both business and leisure travellers. ... more   less 

Additional Information about Hilton Xi'an

Address: No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
Region: China > Shaanxi > Xi'an
Price Range: $129 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Xi'an 5*
Number of rooms: 309
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hilton EMEA, Ctrip TA, Travelocity, Priceline, Cheap Tickets and Agoda so you can book your Hilton Xi'an reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Xi`An Hotel Xi`An
Hilton Xi'An China/Shaanxi
Hotel Style:
#2 Business Hotel in Xi'an
#2 Family Hotel in Xi'an
#3 Romantic Hotel in Xi'an
#6 Luxury Hotel in Xi'an
#6 Spa Hotel in Xi'an
#38 Best Value Hotel in Xi'an
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Xi'an staff and other travellers.
20 questions
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Kuala Lumpur, Malaysia
Germantown, Wisconsin, United States
over a year ago

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Questions? Get answers from Hilton Xi'an staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“central, luxury”
 of 5 bubbles Dallym, 10 Mar 2017 | Read review
“Rooms facing inwards on the higher floors have a view of a small courtyard garden.”
 of 5 bubbles leehZ8751IL, 15 Feb 2017 | Read review
“Presidential Suite of course”
 of 5 bubbles trencherman_10, 3 Feb 2017 | Read review
“We had a standard King size room which was the usual Hilton offer. We didn't try the pool, bar area a little dull.”
 of 5 bubbles hamishclifton, 27 Dec 2016 | Read review
“When checking in, ask for a room on a high floor so you can get a good view of that part of the city.”
 of 5 bubbles J4654DTcraigh, 13 Dec 2016 | Read review
5 of 5