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Sheraton Xi'an North City Hotel

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#8 of 2,550 Hotels in Xi'an
Certificate of Excellence
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1 room 2 adults 0 children
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370 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Xi'an North City Hotel
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Showing 246: English reviews
Reviewed 4 weeks ago via mobile

Brand new hotel, clean, with a attentive staff and great localization, close to the Xi'an Walls. Large rooms, comfortable beds and a good and tasty continental breakfast. I strongly recommend to everyone

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Helpful?
1Thank Elisa B
Yuki_Nie, General Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear guest.Thank you for choosing Sheraton Xian North City Hotel.We are appreciate that takes your time to share the experiences with us.We are pleased to know you enjoyed your stay with us.We look forward to seeing you again.---GM-Oliver Yu

Michigan
Reviewed 24 March 2017

The hotel itself is excellent with both the breakfast and dinner buffets being outstanding. The rooms were very nice and the service was great. The location is not great. There's almost nothing to do nearby (the wall is a good 20 minute walk away) with the center of Xi'an almost 25 minutes walk away. The metro is close so if...

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Helpful?
1Thank rwgrncrd
Yuki_Nie, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Thanks for your stay and comments.We are very happy to stay with you.Our hotel located in B exist of Long Shou Yuan Railway Station and provides convenient access to the adjoining shopping malls, restaurants and local attractions. We are glad that you enjoyed the convenience of our location.Look forward to welcoming you back on your next visit to Xi'an.

Miami, Florida
Reviewed 16 March 2017 via mobile

Thanks for all your service, we family feel so sweet in your delightful hotel! especially the beautiful lady in the front desk called Elva Chang, she has the authentic English, and fabulous service !she led us to the concierge and the boy (sorry, i don't recall the name)introduced the city wall and terra cotta…thank you so much for your all...

Review collected in partnership with 单个酒店
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1Thank ElisabethSmifer95
Yuki_Nie, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Very happy to know our colleagues services received your high praise, our employee always ready to provide high quality service for the guest. As Sheraton brand, we always offer warm service to everyone.All of us looking forward to see your next time.

Reviewed 14 March 2017 via mobile

The Sheraton North in Xi'an sits on top of the subway system which allows good access to the sites within throughout the city. My room rate came with breakfast which was quite good (on one of the days there was a chef making eggs to order - not the other). The room was nice enough and the staff pleasant but...

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Helpful?
Thank Howard R
Yuki_Nie, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Greetings from Sheraton Xian North City Hotel. Thank you for your feedback on your recent stay. We are pleased to hear you enjoyed your time at our hotel. I am happy to inform we have free wifi in the room for our guest.Thank you for share a lot of local information with us. We do sincerely hope we have the...

Lilburn, Georgia
Reviewed 14 March 2017

My wife and I visited with a tour group (Viking Cruises) and had a very nice stay. The hotel personnel welcomed us with a mini-reception, music and hot chocolate. Their breakfast buffet was great - offered both eastern and western food selections. The room was unusual in that it had sliding walls to allow you to have an "open design"...

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Helpful?
Thank John L
Yuki_Nie, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Viking guest, Thank you for your feedback on your recent stay and sharing your experience. We are pleased to know you enjoyed your stay with us and also you like our special welcome. We look forward to seeing you again.We do sincerely hope we have the pleasure to welcome you back to our beautiful hotel.

Grenoble, France
Reviewed 10 March 2017

We stayed at sheraton north for a week with my French team for business purpose, and i really have to say that the place was somptuous. Above all the fancy things of the hotel (clean and shining everywhere, restaurants, spa...) i really enjoyed the way the Sheraton staff took care of us, i would like to put a special AAA...

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Helpful?
1Thank nabears
Yuki_Nie, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Greetings from Sheraton Xian North City Hotel. Very happy to hear that our staff and service made you feel good.Thank you for your feedback on your recent stay and sharing your experience with others.We look forward to seeing you again and hope your next visit will be as pleasant as the previous one.

Johor Bahru, Malaysia
Reviewed 7 March 2017

I believe this is the same in most of the hotels in smaller cities, even when it's a 5 star hotel,to my disappointment... The hotel does not turn on aircond during winter (only heater). So you cannot adjust the temperature in the room. During day time or when you just came in or when you're doing packing, it's too warm...

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Helpful?
Thank Michelle N
Yuki_Nie, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Michelle, Greetings from Sheraton Xian North City Hotel. We are very glad to know our hotel location provides you convenient. The Sheraton Xian North city located in 32 Wei Yang Road, B exist of Long Shou Yuan Railway Station, near the shopping malls, restaurants and local attractions. And also our front desk staff and all of our staff will...

Worthing, England, United Kingdom
Reviewed 2 March 2017 via mobile

Tony has been very help in supplying milk for the coffee in a jug for room. Thank you Tony. Excellent stay, cycled the city walls,Terracotta Army, Tang Dynasty Show. Great location. Rooms comfortable to the extent of luxury. Love the sliding doors in bathroom. All facilities truly excellent.

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2Thank Mandums
Yuki_Nie, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

I am very glad to hear that you have an excellent stay in Sheraton North City Hotel.,Thank you for your stay and taking the time to share your experience.We will do our best to take care guest as usual.Thank you for your recommendation and look forward to welcoming you back on your next visit to Xi'an.

San Francisco, California
Reviewed 22 February 2017 via mobile

The hotel is located on the north side of the city outside the ancient wall and taxi is the recommended transportation from the airport should be no more than 150CNY each way. The hotel is decent but the rooms can be a little warm and stuffy I had issues with getting cool air out of the AC. From the hotel,...

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Helpful?
Thank Benjamin L
Yuki_Nie, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear guest,I am so pity about the low score.This is only through guests' comments like yours that we are able to improve & maintain the Sheraton service standards & quality. I would like to recommend you our Steak House restaurant.Hope you can try it next time.Thank you again for sharing your experience and we look forward to the opportunity of...

Reviewed 22 January 2017 via mobile

Stayed there for 3 nights in January, room was big and comfortable with a huge bed and bathtub to relax. Breakfast is nice and has both western food and Chinese food. Perfect situation next to the metro and close to city center (10min) Big thanks to the hotel manager Jonathan Kuss for his welcome and advice on the city!

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Helpful?
Thank Lambory A
Yuki_Nie, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Greetings from Sheraton Xian North City Hotel. Thank you for your feedback on your recent stay.We are pleased to know you enjoyed your stay with us. We look forward to seeing you again and hope your next visit will be as pleasant as the previous one.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Sheraton Xi'an North City Hotel

Address: No.32 Weiyang Road, Xi'an 710014, China
Region: China > Shaanxi > Xi'an
Price Range: $122 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Xi'an North City Hotel 4.5*
Number of rooms: 491
Reservation Options:
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Also Known As:
Sheraton Xi'An North City Hotel China/Shaanxi
Hotel Style:
#2 Romantic Hotel in Xi'an
#7 Family Hotel in Xi'an
#8 Luxury Hotel in Xi'an
#8 Business Hotel in Xi'an
#31 Best Value Hotel in Xi'an
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Xi'an North City Hotel staff and other travellers.
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Questions? Get answers from Sheraton Xi'an North City Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to ask for a better view room.”
623vickyw, 1 Jul 2016 | Read review
“Good location”
Stan228, 22 May 2016 | Read review
“Stay on the higher floors or in the club suites!”
jessicalT323UU, 21 May 2016 | Read review
“be a SPG member”
yandie, 2 Jan 2016 | Read review
“Ask for the two storey suite!!”
  • walk in robe
  • bedroom
  • office area
  • looking down to lounge room from second floor
  • looking up to second floor
  • kitchen and breakfast bench
  • Lounge room in suite
travel_enhancement, 22 Dec 2015 | Read review
5 of 5