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Ramada Xian Bell Tower
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3.5
#74 of 1,205 hotels in Xi'anLocation
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If you’re looking for a family-friendly hotel in Xi'an, look no further than Ramada Xian Bell Tower.
Close to some of Xi'an's most popular landmarks, such as Drum Tower (Gulou) (0.3 mi) and Drum Tower Square (0.5 mi), Ramada Bell Tower Xi`an Hotel is a great destination for tourists.
Guest rooms offer a flat screen TV, air conditioning, and a desk, and Ramada Bell Tower Xi`an Hotel makes getting online easy as free wifi is available.
You can also take advantage of some of the amenities offered by the hotel, including 24 hour front desk, room service, and a concierge. In addition, guests can enjoy a fitness center and a lounge during their visit. As an added convenience, there is free parking available to guests.
Travellers looking for sushi restaurants can head to Koi Restaurant, JiuZhou LaMian, or XiaoXiong Sushi (GaoXin).
Plus, during your trip, don't forget to check out an art gallery, such as Banpo International Art Zone.
The staff at Ramada Xian Bell Tower looks forward to serving you during your upcoming visit.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Car hire
Business Centre with Internet Access
Conference facilities
Salon
Wifi
Coffee shop
Restaurant
Breakfast buffet
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Shops
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Air conditioning
Desk
Housekeeping
Room service
Safe
Flatscreen TV
Bath / shower
Hair dryer
Bottled water
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Centrally Located
Classic
Languages Spoken
English, Chinese
Location
No.79 North Street, Xi'an 71003 China
Name/address in local language
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 83 out of 100
83
Xianyang Airport
25.9 km•
See all flights
Rental Cars
28 Restaurants
within 0.5 kilometers
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
The Ramada Bell Tower opened in Feb 2011. There has obviously been a great deal of effort and expense put into the hotel, it is just a shame that the finish is not better.
I booked the Ramada in the knowledge that it was newly opened and that I hoped the rooms would be freshly decorated and they were. The bathroom is partitioned from the bedroom by glass and there is a blind that you can lower if you want privacy. The bath itself has a hand-held shower and an over-head shower for which the run-off goes everywhere. There is a shower curtain but the design does not assist the draining of this water which ultimately ends-up in a puddle on the floor.
The room was a King sized we paid extra to get a non-smoking king-sized city room alas the view could only be seen if you stood at an angle to the window. We booked through the Ramada website and were disappointed to find that they had problems with our booking when we arrived although the free fruit that they brought to our room for booking through the site and free breakfast due to the mix-up was good compensation.
The bedroom was spotlessly clean and the bed was comfortable and the bed linens of a nice quality. The colour scheme of the hotel interior is of soft browns and beige and is easy on the eye. The carpet outside the lift on our floor looked like it needed a good vacuum, I think this is due to the carpet being new.
Breakfast was ok and not as splendid or with as much variety as we had experienced in other hotels on our trip but admittedly we did not pay as much.
The staff were wonderful and very helpful. They really were the stars of the stay.
The location of the hotel is great and very close to the Bell Tower. The no. 201 and 610 bus get you from the main station.
You can make your way to the terracotta army easily yourself by taking the 306 bus from the main station it is an hours ride. No need to take the more expensive mini-bus' the main bus is great and air-conditioned (6RMB p/p).
There is a airport bus that leaves you at the main station or Melody Hotel (near the bell tower) we took this on our return to the airport (26RMB p/p). Watch out there are three terminals. Terminal 1 & 2 are mainly domestic - best to know which one you want to go to first as there are no signs to say which airlines go from which on the drive in. There is a shuttle from terminal 1 to terminal 2.
Our plane was delayed on our arrival in Xi'an so we took a taxi. Please be aware that even if you go to the official taxi rank they will still try to bargain a price off meter. Expect to pay 170RMB to the city centre (we checked this with an official) on-meter but if you can negotiate about 100RMB off-meter. Also be aware that they will ask you to pay the toll and parking fee which is about 15RMB. If you are on the meter then note that you will get some extra sight-seeing on your journey - our taxi driver took us round the city first.
There are main placed to eat near the Bell tower. Take a walk round the Muslim area for great street food and try King Town for dinner one night.
If your time is short for your trip to Xi'an rest assured you can do it and the terracotta army in a day.
I booked the Ramada in the knowledge that it was newly opened and that I hoped the rooms would be freshly decorated and they were. The bathroom is partitioned from the bedroom by glass and there is a blind that you can lower if you want privacy. The bath itself has a hand-held shower and an over-head shower for which the run-off goes everywhere. There is a shower curtain but the design does not assist the draining of this water which ultimately ends-up in a puddle on the floor.
The room was a King sized we paid extra to get a non-smoking king-sized city room alas the view could only be seen if you stood at an angle to the window. We booked through the Ramada website and were disappointed to find that they had problems with our booking when we arrived although the free fruit that they brought to our room for booking through the site and free breakfast due to the mix-up was good compensation.
The bedroom was spotlessly clean and the bed was comfortable and the bed linens of a nice quality. The colour scheme of the hotel interior is of soft browns and beige and is easy on the eye. The carpet outside the lift on our floor looked like it needed a good vacuum, I think this is due to the carpet being new.
Breakfast was ok and not as splendid or with as much variety as we had experienced in other hotels on our trip but admittedly we did not pay as much.
The staff were wonderful and very helpful. They really were the stars of the stay.
The location of the hotel is great and very close to the Bell Tower. The no. 201 and 610 bus get you from the main station.
You can make your way to the terracotta army easily yourself by taking the 306 bus from the main station it is an hours ride. No need to take the more expensive mini-bus' the main bus is great and air-conditioned (6RMB p/p).
There is a airport bus that leaves you at the main station or Melody Hotel (near the bell tower) we took this on our return to the airport (26RMB p/p). Watch out there are three terminals. Terminal 1 & 2 are mainly domestic - best to know which one you want to go to first as there are no signs to say which airlines go from which on the drive in. There is a shuttle from terminal 1 to terminal 2.
Our plane was delayed on our arrival in Xi'an so we took a taxi. Please be aware that even if you go to the official taxi rank they will still try to bargain a price off meter. Expect to pay 170RMB to the city centre (we checked this with an official) on-meter but if you can negotiate about 100RMB off-meter. Also be aware that they will ask you to pay the toll and parking fee which is about 15RMB. If you are on the meter then note that you will get some extra sight-seeing on your journey - our taxi driver took us round the city first.
There are main placed to eat near the Bell tower. Take a walk round the Muslim area for great street food and try King Town for dinner one night.
If your time is short for your trip to Xi'an rest assured you can do it and the terracotta army in a day.
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Date of stay: August 2011Trip type: Travelled as a couple
Value
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Melodyly, Manager at Ramada Xian Bell Tower
Responded 6 Feb 2012
Dear Guest: Thank you for your comments.we are so pleased to read that you had a fantastic stay and found the staff made the hotel and your stay memorable and enjoyable, it is such a pleasure to receive such positive feedback . Welcome to join WYNDHAM REWARDS, you can earn points or airline miles when staying any wyndham hotel brand. If I can be assistance to you, please do not hesitate to contact us directly at 0086-029-87283999-Ext:89009. We hope to welcome you back Ramada Xi’an Bell Tower in the not so distant future. Best Regards Administrative Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good value for money hotel on North Street just 400 m from Bell Tower.
Rooms were clean tidy, and cleaned every day.
Showers were good, as was bath.
I stayed 1223 which is at the front of the hotel so problem for me was constant traffic noise throughout the night which in conjunction with jetlag made for a disturbed night.
Not a problem for me ( because I was working, and had to be up early anyway) was the public tannoy clock which starts to chime every half hour from 0600-2400, if you want a more relaxing night ask for a room at the back, the view is not so good but youll get a better nights sleep.
Service was good, staff friendly, the food was good too, but I took off to the Muslim Quarter and eat on the street for about 5 USD a night.
Its not the best hotel in Xian but its low cost, centrally placed and has creature comforts like a gym etc.
Rooms were clean tidy, and cleaned every day.
Showers were good, as was bath.
I stayed 1223 which is at the front of the hotel so problem for me was constant traffic noise throughout the night which in conjunction with jetlag made for a disturbed night.
Not a problem for me ( because I was working, and had to be up early anyway) was the public tannoy clock which starts to chime every half hour from 0600-2400, if you want a more relaxing night ask for a room at the back, the view is not so good but youll get a better nights sleep.
Service was good, staff friendly, the food was good too, but I took off to the Muslim Quarter and eat on the street for about 5 USD a night.
Its not the best hotel in Xian but its low cost, centrally placed and has creature comforts like a gym etc.
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Date of stay: June 2013Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Such a nice hotel and kept very very well, great rooms clean and roomy, loaction is perfect inside the city wall, we had a room facing the bell tower, streets coming off the round about that the bell tower is of have somthing for everyone............. resturants, markets, high end shops.
We saw Bampo Village, Mausoleum of the First Qin Emperor, the Terra Cotta Warriors and the City....City Wall during the day and ate, drink and shopped all night.
We saw Bampo Village, Mausoleum of the First Qin Emperor, the Terra Cotta Warriors and the City....City Wall during the day and ate, drink and shopped all night.
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Date of stay: March 2012Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexshanshan, Guest Relations Manager at Ramada Xian Bell Tower
Responded 31 Jan 2013
Thanks a lot for taking your precious time writing this review. We do appreciate your praise on our service and quality. Ramada Xi'an Bell Tower are persisting being committed to creating caring experience every person and every time. We are now waiting and welcoming your next stay in Ramada Xi'an Bell Tower. Thank you! If you have any other questions or suggestions, please feel free to contact with me. Alex Duan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Although we're Singaporean and of chinese desendants, we're unfamiliar with the native way of living and operating in Xi'An, China. We are glad to have met very friendly hotel staffs and of particular we would like to praised 黄梦婧 of 华美达酒店前台. Often she would value-add to give us her valuable advice and guidance to make our 8-days stay @ Ramada Bell Tower Hotel, Xi'An a memorable stay. Thank you very much 黄梦婧. 👍
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Date of stay: April 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Centrally located within the Fortification walls of Xi'An. Quiet and peaceful rest throughout our...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The free laundry was much appreciated. Good location (near to Bell Tower, Muslim Quarters, and transit options) with helpful concierge, who helped arrange airport transportation and a day trip to see the Terracotta Warriors. Kudos to Meng Zhuli who was polite and courteous.
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Date of stay: November 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Hotel uses spa water for tap water
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I spent a very nice time at the hotel , all went well , good atmosphere , good breakfast, great position close to the bell tower ! a special thanks to Mary wang at the reception who has always been careful and attentive! I had high floor room as requested ! very quite
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Date of stay: October 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Loved the bathroom as it was huge with separate tub and shower stall, very good location as it was within walking distance to the muslim quarters and both drum and bell towers and and the city wall n shopping district. The bell tower chimes with music on every hour and we could hear it from here so I think staying at the nearer Hotel Bell Tower would've been noisy so we were happy with our choice and a little walking was ok, especially in great weather. The only setback was that the lobby was undergoing some renovations when we arrived that lasted 2 days. Look for Alice to arrange a car to the terracotta museum at a reasonable price. Or look for better bargains at the hostels around the city walls.
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Date of stay: April 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Don't use the hotel taxi/driver or trips service - absolute rip off.
I had pre arranged a hotel pick up from the airport; we were charged CNY 700 - that's about £80. I then had to go back to the airport collect an item while the driver waited and return to the hotel. The hotel did kindly let me take a hotel porter with me to speak Chinese. The return trip cost me CNY 310 that's about £36.
On leaving Xi'an we got an ordinary taxi to take us to the airport - one way CNY120 that's £14 !!
I did also use the hotel booked service to drive to the Terracotta Warriors. I paid well above what the cost should be. You would be better to get a normal taxi and agree a price or agree a meter fare or go through another tour company. Note: you do NOT need a tour guide for the terracotta warriors. Audio guides are available and from what we overheard from so many guides they were just describing exactly what you are looking at. Remember take your passports to get your tickets.
The rooms were comfortable but only one room had working air conditioning. The staff were not interested. Only one spoke any English take your phone app. Rather rude imperious staff who clearly look down on western people. Odd bathrooms with glass walls and sliding partitions. Toilet and shower with no privacy so your room mate/partner has to go out if you have a shower or use the toilet.
Our rooms were on a floor with families with younger children and situated directly opposite the lifts which were bing bonging all night beyond 3am and then started again very early in the morning. No sleep. It was infuriating considering the price we were paying.
We did try the breakfast- a mix of semi western and Chinese fare. Horrid coffee. Grossly overpriced. The Chinese habit of not using a handkerchief but clearing the nose mucous through the mouth and spitting happened even in the restaurant.
Note: they will not give you your deposit back until they have checked your room to ensure you have not taken anything - absolutely insulting and a real time waster as they have lots of rooms to check and you may have left getting to the airport a bit fine.
Do visit Xi'an and do stay around this area; do not stay at the Ramada Bell Tower.
I had pre arranged a hotel pick up from the airport; we were charged CNY 700 - that's about £80. I then had to go back to the airport collect an item while the driver waited and return to the hotel. The hotel did kindly let me take a hotel porter with me to speak Chinese. The return trip cost me CNY 310 that's about £36.
On leaving Xi'an we got an ordinary taxi to take us to the airport - one way CNY120 that's £14 !!
I did also use the hotel booked service to drive to the Terracotta Warriors. I paid well above what the cost should be. You would be better to get a normal taxi and agree a price or agree a meter fare or go through another tour company. Note: you do NOT need a tour guide for the terracotta warriors. Audio guides are available and from what we overheard from so many guides they were just describing exactly what you are looking at. Remember take your passports to get your tickets.
The rooms were comfortable but only one room had working air conditioning. The staff were not interested. Only one spoke any English take your phone app. Rather rude imperious staff who clearly look down on western people. Odd bathrooms with glass walls and sliding partitions. Toilet and shower with no privacy so your room mate/partner has to go out if you have a shower or use the toilet.
Our rooms were on a floor with families with younger children and situated directly opposite the lifts which were bing bonging all night beyond 3am and then started again very early in the morning. No sleep. It was infuriating considering the price we were paying.
We did try the breakfast- a mix of semi western and Chinese fare. Horrid coffee. Grossly overpriced. The Chinese habit of not using a handkerchief but clearing the nose mucous through the mouth and spitting happened even in the restaurant.
Note: they will not give you your deposit back until they have checked your room to ensure you have not taken anything - absolutely insulting and a real time waster as they have lots of rooms to check and you may have left getting to the airport a bit fine.
Do visit Xi'an and do stay around this area; do not stay at the Ramada Bell Tower.
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Date of stay: August 2016Trip type: Travelled with family
Value
Cleanliness
Service
Room Tip: Ensure you are not on a 'children' floor and not opposite the lifts- you will not sleep...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Helen Z, Admin Assistant at Ramada Xian Bell Tower
Responded 26 Sept 2016
Dear guest, We thank you for having chosen Ramada Xi'an bell tower. However we are extremely regretful and embarrassed to hear that we were not able to delight you. First, the pick up is useful that the arrival time is midnight/early morning of the guests. they don't need to wait a long time and don't find any taxi.or there is traffic peak. and the tour just as a coin has two sides.It depends on every guest‘s choice.If you want to ask some questions about the city,the guide will help you. I was however very sorry to read your feedback with regards to our coffee and service , I apologize for this negative impression. Please rest assured that your feedback has been already shared with the related department head for remedial actions to prevent the similar situations from occurring again in the future. Once again, we thank you for your kind patronage and your comment. We sincerely hope your experience with us this time will not stop you from choosing Ramada Xi'an Bell Tower again in the future. Our colleagues are devoted to making a difference each and every day to serve our guests better. We truly look forward to having the opportunity to welcome you back in the not too distant future. Sincerely, Helen Z
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Here let me explain you why. We have just checked in the hotel yesterday evening. Lobby check in service was not pleasant and they only give me one room key for us two people and I have to ask for one more . And this is just the very begining, not even the starter.
What happened was, I walked in to the room and I thought it is a very nice suite room, got a small living room area and space is very good for two people. But, things happened within an hour, first, the safe doesn't work and they came and fixed it said it run out of batteries.
Second, when we were back for dinner and washing hand in the bathroom, the sink collapse!!! Collapse! No joke about yhis! It was unvelievable. They came and fixed it for an hour til 11:30. Third, when we are about to have a shower we found that the shower sprinkler holder doesn't work so we have to hold the sprinkler for shower the whole time.
Last, when I thought everything is alright now, then things happened again today! I came back from bell tower nearby and was very hot so about to get change but then when I opened the closet door, the whole big glass fell down almost cut my hand! I held it and put it on side until staff came. They understand how ridiculous it looks but they can do nothing for me as they are quite full got no other twin suite room for us.
Well, I have to admit that I'm very disappointed but I have no choice to change hotel as I paid 6 nights before I check in so I have to stay for 5 more night. I can suggest you tho, if you have a choice, don't come! Stay some where else.
They have not do anything or try to arrange us anything when things happened. The only thing they did were offer us a One Day free breakfast. You know what, I actually don't care about the breakfast but the room quality!
What happened was, I walked in to the room and I thought it is a very nice suite room, got a small living room area and space is very good for two people. But, things happened within an hour, first, the safe doesn't work and they came and fixed it said it run out of batteries.
Second, when we were back for dinner and washing hand in the bathroom, the sink collapse!!! Collapse! No joke about yhis! It was unvelievable. They came and fixed it for an hour til 11:30. Third, when we are about to have a shower we found that the shower sprinkler holder doesn't work so we have to hold the sprinkler for shower the whole time.
Last, when I thought everything is alright now, then things happened again today! I came back from bell tower nearby and was very hot so about to get change but then when I opened the closet door, the whole big glass fell down almost cut my hand! I held it and put it on side until staff came. They understand how ridiculous it looks but they can do nothing for me as they are quite full got no other twin suite room for us.
Well, I have to admit that I'm very disappointed but I have no choice to change hotel as I paid 6 nights before I check in so I have to stay for 5 more night. I can suggest you tho, if you have a choice, don't come! Stay some where else.
They have not do anything or try to arrange us anything when things happened. The only thing they did were offer us a One Day free breakfast. You know what, I actually don't care about the breakfast but the room quality!
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Date of stay: August 2015Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Helen Z, Admin Assistant at Ramada Xian Bell Tower
Responded 22 Feb 2016
We thank you for having chosen Mandarin Oriental Pudong. However we are extremely regretful and embarrassed to hear that we were not able to delight you on this occasion. We greatly appreciate the time you have taken to write a review on TripAdvisor, which is a very important instrument in ascertaining our guest perception of our hotel.I was however very sorry to read your feedback with regards to our cleaning and service , I apologize for this negative impression. Please rest assured that your feedback has been already shared with the related department head for remedial actions to prevent the similar situations from occurring again in the future. Once again, we thank you for your kind patronage and your comment. We sincerely hope your experience with us this time will not stop you from choosing Ramada Xi'an Bell Tower again in the future. Our colleagues are devoted to making a difference each and every day to serve our guests better. We truly look forward to having the opportunity to welcome you back in the not too distant future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Upon arrival, my friends and I were asked to pay for the two rooms we had booked online, plus a 2000 RMB deposit. We questioned the deposit as never before in my life have I had to pay a deposit on top of paying for a room at any hotel I have stayed in. After a bit of annoyance and frustration, we ended up paying for the rooms and a 1000 RMB deposit (totalling around 4000RMB).
My room came with no breakfast, and the other room came with one breakfast (we stayed for 3 nights).
The superior double room I had was wonderful. No complaints at all.
The breakfast was tasty, however it was predominantly Chinese cuisine; vegetables, noodles, rice, eggs, fruit. As a foreigner living in Beijing I was expecting a more continental/international breakfast from this chain of hotels as I get fed up with Chinese food!!
It costs 68 RMB per person.
The location is fabulous as it is a 10 minute walk from the Drum and Bell Towers and the Muslim Quarter and Mosque, This area has great food stalls and is good for souvenir shopping.
Upon checking out, we were told the rooms hadn't been paid for, despite the money being taken from my friends account. The hotel staff assured us the money hadn't been taken from the account and continued to show us copies of the receipts we had signed, saying this was a deposit only and we hadn't paid for our rooms! This was confusing us as we had paid - so why tell us 4000 RMB was a deposit? After a lot of confusion and poor communication they put the money back on my friends card and then charged her card once more, minus the deposit! A lot of hassle in my opinion and unnecessary work. This took about 30 minutes.
My friends were also charged for eating one breakfast despite it being included in their room rate. There was some confusion as the breakfast was only allowed to be taken on a specific day during the stay, however my friends ate the breakfast on a different day - not knowing anything about what day it could be taken. The hotel refused to refund the money saying it was our fault etc etc, After more paperwork, phone calls to the restaurant the money was refunded.
On the previous night before check out, I was told 1pm is the check out time and that as I wanted to keep my room until 3pm, I ha to pay half my room rate - 229 RMB. Reluctantly I paid it as I had a long journey back to Beijing.
The following morning I found out check out was 2pm and I had paid all of that money for one extra hour. I decided to vacate my room at 2pm and demanded my money back. Which I received.
All in all, it took 1 hour and 6 members of staff to sort out these issues.
As a hospitality graduate, this level of service was poor, inefficient and damn right unpleasant.
There were few apologies, the staff laughed at any opportunity thinking the situation was funny. Many of them did not speak English which of course made matters worse between everyone. I really liked the room and location but I very much doubt I will stay here again.
The facilities were not up to scratch, it's not particularly disabled friendly should one need the WC in the lobby (stairs to reach it), concierge would not order us a taxi to the train station, The gym was nothing to write home about and the reception staff did not communicate well between themselves or show and kind of empathy towards us.
Sad end to a wonderful trip to Xi'an.
My room came with no breakfast, and the other room came with one breakfast (we stayed for 3 nights).
The superior double room I had was wonderful. No complaints at all.
The breakfast was tasty, however it was predominantly Chinese cuisine; vegetables, noodles, rice, eggs, fruit. As a foreigner living in Beijing I was expecting a more continental/international breakfast from this chain of hotels as I get fed up with Chinese food!!
It costs 68 RMB per person.
The location is fabulous as it is a 10 minute walk from the Drum and Bell Towers and the Muslim Quarter and Mosque, This area has great food stalls and is good for souvenir shopping.
Upon checking out, we were told the rooms hadn't been paid for, despite the money being taken from my friends account. The hotel staff assured us the money hadn't been taken from the account and continued to show us copies of the receipts we had signed, saying this was a deposit only and we hadn't paid for our rooms! This was confusing us as we had paid - so why tell us 4000 RMB was a deposit? After a lot of confusion and poor communication they put the money back on my friends card and then charged her card once more, minus the deposit! A lot of hassle in my opinion and unnecessary work. This took about 30 minutes.
My friends were also charged for eating one breakfast despite it being included in their room rate. There was some confusion as the breakfast was only allowed to be taken on a specific day during the stay, however my friends ate the breakfast on a different day - not knowing anything about what day it could be taken. The hotel refused to refund the money saying it was our fault etc etc, After more paperwork, phone calls to the restaurant the money was refunded.
On the previous night before check out, I was told 1pm is the check out time and that as I wanted to keep my room until 3pm, I ha to pay half my room rate - 229 RMB. Reluctantly I paid it as I had a long journey back to Beijing.
The following morning I found out check out was 2pm and I had paid all of that money for one extra hour. I decided to vacate my room at 2pm and demanded my money back. Which I received.
All in all, it took 1 hour and 6 members of staff to sort out these issues.
As a hospitality graduate, this level of service was poor, inefficient and damn right unpleasant.
There were few apologies, the staff laughed at any opportunity thinking the situation was funny. Many of them did not speak English which of course made matters worse between everyone. I really liked the room and location but I very much doubt I will stay here again.
The facilities were not up to scratch, it's not particularly disabled friendly should one need the WC in the lobby (stairs to reach it), concierge would not order us a taxi to the train station, The gym was nothing to write home about and the reception staff did not communicate well between themselves or show and kind of empathy towards us.
Sad end to a wonderful trip to Xi'an.
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Date of stay: May 2015Trip type: Travelled with friends
Value
Cleanliness
Service
Room Tip: luxury, comfort, location
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexshanshan, Admin Assistant at Ramada Xian Bell Tower
Responded 5 May 2015
Dear Guest， Firstly thank you for chose our hotel.We were sorry about your experience and would do more to improve our service. Also we would Identify the reason of the deposit . We look forward for your next coming!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was right there in St. Google's bible: Address: 79 North St, Zhong Lou Shang Quan, Xincheng Qu, Xian Shi, Shaanxi Sheng, China
I cannot answer either question.
I'm not sure. You can call the hotel.
What information do you need?
"Centrally located within the Fortification walls of Xi'An. Quiet and peaceful rest throughout our 8 days stay. Helpful hotel staffs. "Read full review
"DO NOT choose the economy rooms with no windows. Cigarette smoke goes into the room through the air-cond vents."Read full review
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PRICE RANGE
AU$48 - AU$61 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ramada bell tower xi`an hotel xi`an
FORMERLY KNOWN AS
Ramada Bell Tower Xi'an
LOCATION
ChinaShaanxiXi'an
NUMBER OF ROOMS
172
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingRAMADA XIAN BELL TOWER (AU$48) - 2024 Prices & Reviews (China/Shaanxi) - Photos of Hotel - Tripadvisor
Frequently Asked Questions about Ramada Xian Bell Tower
Which popular attractions are close to Ramada Xian Bell Tower?
Nearby attractions include Gao Grand Courtyard (0.5 km), Culture and Arts Hall of Qin and Han Dynasty (0.4 km), and Ocean department Store (North Street) (0.2 km).
What are some of the property amenities at Ramada Xian Bell Tower?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Ramada Xian Bell Tower?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Ramada Xian Bell Tower?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to Ramada Xian Bell Tower?
Conveniently located restaurants include Isola del Nord Italy Restaurant, BiangbiangMian (XinMinJie), and Hui Wen Ren Jia.
Are there opportunities to exercise at Ramada Xian Bell Tower?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Ramada Xian Bell Tower?
Yes, dry cleaning and laundry service are offered to guests.
Does Ramada Xian Bell Tower offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Ramada Xian Bell Tower?
The staff speaks multiple languages, including English and Chinese.
Are there any historical sites close to Ramada Xian Bell Tower?
Many travellers enjoy visiting Big Wild Goose Pagoda (Dayanta) (5.5 km), Drum Tower (Gulou) (0.5 km), and Grand Tang Dynasty Ever Bright City (6.1 km).