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Jin Jiang International Hotel Xi'an

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#39 of 2,459 Hotels in Xi'an
Certificate of Excellence
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235 Reviews from our TripAdvisor Community

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Showing 65: English reviews
Markham
Level Contributor
188 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 3 weeks ago

Don't let this luxury hotel entrance fool you. Nice lobby decor but the hall way and room alcoves are very smoky. Rooms are spacious with a smaller washroom that usual. Breakfast was good. More chinese than western.

Helpful?
Thank Bearthoughts
Vienna, Austria
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 October 2016

Taxi from Airport to Hotel is about 220 rmb We got a good car and an excellent driver for our stay (7 days)- we used Internet Dictionary/Translation during our trips to communicate Staff very nice and helpful Rooms should get rid of the carpet -but the room / bathroom was large and comfortable esp. the bed!! Relaxing CafeTerrace Paulaner Bräu:... More 

Helpful?
Thank Rika5
Miami
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 April 2016

A few days before traveling we got an email form the Lady in Red at Kempinski Xi'an with some information about the hotel and the suggestion to take a Hotel Limousine from the train station. Why not - makes it easier upon arrival in a new city. What we did not expect was April waiting for us at the train... More 

Helpful?
1 Thank Traveler1207
Chicago, Illinois
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 November 2015

Stayed in Kempinski Xi'an on a group travel to see the Terracotta Warriors and hike in the mountain. The Hotel is located outside the city and it takes a 30min Taxi ride to reach the city centre and it's attractions, at the same time the location allows you a faster access to visit the Terracotta warrior site and other attractions... More 

Helpful?
Thank SharpChicago
KempinskiXIAN, General Manager at Jin Jiang International Hotel Xi'an, responded to this review

Dear Mr Sharp, Thank you very much for taking the time sharing the experiences of your recent stay at our property. Please rest assured that your compliments will be shared with the team. And please also accept my apologies for the shortfalls you encountered during your visit in term of service and food variety . Your comments will be shared... More 

Singapore, Singapore
Level Contributor
89 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 13 November 2015

Stayed at the Kempinski Hotel which is not in a convienient location for sightseeing. There were a few misses during my stay there including running out of hot water during shower, poor ventilation of rooms and carpet smell. The Check-In and out at the reception was inefficient however the rooms were spacious and there is a river view which helped... More 

Helpful?
Thank Andrew Y
KempinskiXIAN, General Manager at Jin Jiang International Hotel Xi'an, responded to this review

Dear Mr. Yang, Thanks for your feedback. We deeply regret that you have had an unpleasant experience while staying at Kempinski Hotel Xi’an. Please accept my apologies for the shortfalls you encountered during your visit. Please rest assured that your comments will be shared with the relevant departments to ensure our clients are experiencing truly outstanding service that you can... More 

Washington DC, District of Columbia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 5 November 2015

Spent three nights here to see the TC Warriors and to visit Yan'an. staff service was excellent and attentive. hotel is in need of an upgrade. It is not up to Kempinski standards. Do not expect luxury. Food is boring as well. Location is in a park near the river but not a good location for walking out to see... More 

Helpful?
Thank climber c
KempinskiXIAN, General Manager at Jin Jiang International Hotel Xi'an, responded to this review

Dear climber c, Thanks for your feedback. We deeply regret that you have had an unpleasant experience while staying at Kempinski Hotel Xi’an. Please accept my apologies for the shortfalls you encountered during your visit. Please rest assured that your comments will be shared with the relevant departments to ensure our clients are experiencing truly outstanding service that you can... More 

Singapore, Singapore
Level Contributor
181 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed 19 October 2015

Kempinski symbolize a luxury brand hotel. But not at this hotel. The hotel is far from the city centre. It caters for wedding and events. On our arrival, no one came to help with our luggage. Guest room is large but is dated and sparingly furnished. Room carpet was stained n looks like it was not vacuum clean for a... More 

Helpful?
1 Thank ctsim
KempinskiXIAN, General Manager at Jin Jiang International Hotel Xi'an, responded to this review

Dear Ctsim, Thanks for your feedback. We deeply regret that you have had an unpleasant experience while staying at Kempinski Hotel Xi’an. Please accept my apologies for the shortfalls you encountered during your visit. Please rest assured that your comments will be shared with the relevant departments to ensure our clients are experiencing truly outstanding service that you can expect... More 

Washington
2 reviews
Reviewed 4 August 2015

stayed here for a few days on business , its a top hotel , just outside downtown Xi'an, inside a very relaxing resort situation, the hotel design sprawls towards beautiful landscaping and a lake. The food variety is good, and at night I enjoyed the German bar , and lakeside views . Service is top and staff speak English

Helpful?
Thank Robert c
KempinskiXIAN, General Manager at Jin Jiang International Hotel Xi'an, responded to this review

Dear Mr. Robert, Thank you very much for taking the time sharing the experiences of your recent stay at our property. Please rest assured that your compliments will be shared with the team. Mr. Robert, we are looking forward to welcoming you back to Xi’an. Best regards Kai Behrens General Manager More 

Wentworth, Canada
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 30 July 2015

This is a very modern hotel although too far outside the city to be able to walk about to do any exploring. The rooms are attractive, comfortable beds, full size tub in the bathroom. We were there with a Sinorama tour. The food was very good - wonderful breakfasts.

Helpful?
Thank Remsheg
KempinskiXIAN, General Manager at Jin Jiang International Hotel Xi'an, responded to this review

Dear Remsheg, Thank you very much for taking the time sharing the experiences of your recent stay at our property. Please rest assured that your compliments will be shared with the team. Remsheg, we are looking forward to welcoming you back to Xi’an. Best regards Kai Behrens General Manager More 

Canberra, Australia
Level Contributor
67 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 7 July 2015

Spend 2 nights at this hotel as part of Nexus tours, the hotel is located just outside of the city wall. Upon entry was welcomed into a kitchenette area, followed buy entrance into the lounge area then you keep walking and you enter into a large bedroom which then connects to another bedroom with built in attached. I found the... More 

Helpful?
Thank germur
KempinskiXIAN, General Manager at Jin Jiang International Hotel Xi'an, responded to this review

Dear Germur, Thanks for your feedback. We deeply regret that you have had an unpleasant experience while staying at Kempinski Hotel Xi’an. Please accept my apologies for the shortfalls you encountered during your visit. Please rest assured that your comments will be shared with the relevant departments to ensure our clients are experiencing truly outstanding service that you can expect... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Xi'an reflects the modernity and tradition of contemporary China, set in the ancient capital, home to dynasties and their treasures. Within easy reach of the airport and it is 40 mins to the Terracotta Warriors in 38 km by car, our luxurious rooms and first-class meeting facilities are elegantly designed and topped with a peaceful view of the majestic Ba River. ... more   less 

Additional Information about Jin Jiang International Hotel Xi'an

Address: No.6 West Section of Euro Asia Avenue, Chanba Ecological Development Zone, Xi'an 710021, China (Formerly Kempinski Hotel Xi'an)
Region: China > Shaanxi > Xi'an
Price Range: $88 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Jin Jiang International Hotel Xi'an 4.5*
Number of rooms: 353
Reservation Options:
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Also Known As:
Jin Jiang International Hotel Xi'An China/Shaanxi
Hotel Style:
#10 Romantic Hotel in Xi'an
#33 Luxury Hotel in Xi'an
#36 Best Value Hotel in Xi'an
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Questions & Answers

Questions? Get answers from Jin Jiang International Hotel Xi'an staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“River view”
 of 5 bubbles Rika5, 1 Oct 2016 | Read review
“River View”
  • View of the bridge crossing the Bahe River
 of 5 bubbles Traveler1207, 26 Apr 2016 | Read review
“Lake view, closer to elavators”
 of 5 bubbles andrewy756, 13 Nov 2015 | Read review
“I enjoyed a very quiet and relaxing room A/C good and quiet”
 of 5 bubbles J9121UYrobertc, 4 Aug 2015 | Read review
“al windows are glazed”
 of 5 bubbles germur, 7 Jul 2015 | Read review
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