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Shangri-La Hotel Guilin

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#2 of 608 Hotels in Guilin
Certificate of Excellence
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1 room 2 adults 0 children
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Shangri-La Hotel Guilin
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1,048 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La Hotel Guilin
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Showing 729: English reviews
Geneva, Switzerland
Reviewed 3 March 2014

This is really an excellent hotel. The rooms are excellent and the facilities also. We ate well in the hotel and the staff were very good, generally with good knowledge of English and when they had difficulty understanding they immediately found someone who did understand. My major criticism concerns the DCC (dynamic currency conversion) scam operated by the checkout clerk,...

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3Thank catmouse
Johannesburg, South Africa
Reviewed 24 February 2014

We had a wonderful stay with a lot of personal attention which is very rare indeed! Excellent hotel and great food! Feb can be wet and cold so may not be the best season for a visit but the city has many hidden treasures and deserves the name of the most beautiful city in China!

Review collected in partnership with shangri-la.com
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Helpful?
Thank Benji C
Istanbul
Reviewed 10 February 2014

The overall services are very good. Especially the restaurants and their staffs are very friendly and helpful. I liked so much the live music on the piano in the lobby... congratulations for that, it was relaxing after our cruise tour.

Review collected in partnership with shangri-la.com
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Thank goccia_s
Shanghai, China
Reviewed 9 February 2014

HORRIBLE HOTEL, it was our first stay in a Shangri-La Hotels, and probably the last one... The hotel is located next to the slams (nothing similar to the pictures), in a very poor location, not very professional staff and a 3 star hotel interior design. All of it for the price of a 5 star hotel. Our room suppose to...

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1Thank Antonio B
LouisLow, Executive Assistant Manager at Shangri-La Hotel Guilin, responded to this review

Dear Antonio, Thank you for taking your time to review your recent stay with us. The hotel management is very concerned about your feedback and would like to know more details. Much appreciated if you could contact me at louis.low@shangri-la.com and provide more information. Once again thank you for your review and look forward to hearing from you soon. Yours...

Shanghai, China
Reviewed 3 February 2014

We stayed for three nights in this hotel before CNY. It was a great experience from the moment we got picked up from the airport to the moment we departed. I can definitely recommend to stay at the horizon club. The breakfast there is great, service impeccable, and the evening cocktail with snacks worth to stop by. If time allows...

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Thank Padschi
Chicago
Reviewed 21 January 2014

We stayed one night in this big, sprawling hotel. For the short time we were there, the service was good, but we didn't test them very sharply. Our bathroom seemed almost as big as our sleeping room, with a big shower and a separate soaking tub. The lobby is probably 75 meters long with crystal chandeliers hanging from ceilings a...

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Thank Rich H
Hong kong
Reviewed 19 January 2014

We went to Guilin for a friends birthday and thoroughly enjoyed our stay at the Shangri-La. The staff were so friendly and helpful from the moment we arrived until the moment we left. The riverside room was a good size, nicely laid out and was very comfortable and clean. The horizon club was good and once again the staff were...

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Thank ThomoHongkong
Mississauga, Canada
Reviewed 7 January 2014

The positives: This is a very luxury business hotel, the pillows, duvets and beds are extremely comfortable. Our room was very clean, spacious and tastefully furnished and decorated. We had room service all the time; regardless how little we ordered for dinner a small dinner table with a well ironed white tablecloth was set carefully and politely by room service....

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1Thank cumulusclouds
Hong Kong
Reviewed 4 January 2014

This huge property on the North side of Guilin has vast open spaces in the lobby, but rather small rooms. The rooms are comfortable enough, and well supplied with amenities. However, the Internet was extremely slow - or just not available at certain times of day. There is a large indoor swimming pool (bring your own swimming hat or they...

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2Thank TempleofPeace
Suzhou, China
Reviewed 2 January 2014

We stayed only one night Shangri la Guilin and it was very nice. We regret we cannot stay one more night. Service was excellent. Receptionnists speak good English. All staff was very kind. Unfortunately, our rooms were not on the river side, but still it was good. The rooms were very confortable.

Review collected in partnership with shangri-la.com
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1Thank Melaniemei

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Shangri-La Hotel Guilin

Address: No.111 Huancheng North Second Road, Guilin 541004, China
Region: China > Guangxi > Guilin
Price Range: $135 - $426 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Guilin 5*
Number of rooms: 439
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Shangri-La Hotels and Resorts, Orbitz, Ctrip TA, Hotwire, Travelocity, Priceline, Agoda, Hotels.com, TripOnline SA and HotelQuickly so you can book your Shangri-La Hotel Guilin reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Spa Hotel in Guilin
#2 Luxury Hotel in Guilin
#2 Family Hotel in Guilin
#16 Best Value Hotel in Guilin
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Guilin staff and other travellers.
8 questions
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Questions? Get answers from Shangri-La Hotel Guilin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“River View and Horizon Floor River View Rooms”
LATAY1, 21 Apr 2017 | Read review
“Five star hotels must have good rooms all over the place, no?”
Totoosart, 19 Apr 2017 | Read review
“Ask for a room with a view of the river”
beachmomof3_9, 16 Apr 2017 | Read review
“river view”
FernandoCg, 31 Mar 2017 | Read review
“Front view rooms are quitter.”
ymchan8, 9 Jan 2017 | Read review
5 of 5