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Shangri-La Hotel Guilin

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#2 of 605 Hotels in Guilin
Certificate of Excellence
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1 room 2 adults 0 children
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Shangri-La Hotel Guilin
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1,032 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La Hotel Guilin
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Showing 717: English reviews
Reviewed 9 December 2016

I was staying in ShenZhen and Hong Kong and needed some fresh air so I said let's try Guilin. On TripAdvisor i found there was a lot to visit so booked 3 nights. But the hotel (location is great outside the busy city) was so great I stayed 8 nights ! There's so mutch to see at the hotel and...

Review collected in partnership with shangri-la.com
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Helpful?
Thank DVVLAP
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking the time to leave such detailed feedback. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We are proud to receive your encouraging comments which will...

Beijing, China
Reviewed 8 December 2016

I can recommend this hotel as one of the best in Guilin and Guilin area. The rooms are big, new and clean. Staff is polite and helpful. Higher floors have better view and also rooms on right sight have better view to the mountains than rooms on left sight of the building. Spectacular breakfast. You can't miss it. The hotel...

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Helpful?
Thank joasia2016
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for taking the time to share your experience and feedback on your recent stay with us. We are glad to hear you enjoyed our guestrooms, views, service and breakfast. I would welcome you to contact me directly at leslie.wang@shangri-la.com should you wish to discuss your experience in further detail. We look forward to the opportunity...

Santa Clara, California
Reviewed 6 December 2016

We stayed at the Shangri-La Guilin for 2 nights in November. It was quite cold during our time there and the hotel did not look to be full. We were treated to nice clean rooms with spacious bathrooms and showers. Our kids got to use the pool and I also saw the gym facilities, which looked modern and good for...

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Helpful?
Thank Lawrence S
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking the time to leave such detailed feedback. We are glad to hear your recognition for our rooms, gym facilities, buffet breakfast and dinner at Shang Palace. We do, however, regret to hear we may have missed any opportunities to ensure our...

California
Reviewed 30 November 2016 via mobile

The hotel was very pretty with clean and spacious rooms. Service was friendly and efficient. It was just a short drive from the train station and right on the Li River. My only criticism is that the dinner and breakfast buffet were just okay. We don't have young children but it looked like a great hotel for families.

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Helpful?
Thank Jeannie_Jim_Joseph
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking the time to share your stay experience with us. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We are proud to receive your encouraging comments...

New York City, New York
Reviewed 30 November 2016 via mobile

Everyone is nice and tries hard but very very few people speak english and even simple words like ice or toilet are not understood by the staff, with the exception of the managers from each department.. the SPA is lovely. Had an Asian massage and was just wonderful. Very polite and skillful massager. The hotel tries hard to entertain tourist...

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Helpful?
Thank patrigiulia
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you very much for your recent stay at the Shangri-La Hotel, Guilin and taking up the time to share your stay experience with us. We are glad to learn that you enjoy our SPA. We will pass your encouraging comments with our staffs. Meanwhile, your comments on our staffs' English and removing the plastic flamingos and...

Singapore, Singapore
Reviewed 15 November 2016

We stayed here for a week and were treated like royalty by the staff in the Horizon Club. Laurine, Lily, and Suzy were absolutely lovely and went far above and beyond to take care of us. At one point some beautiful calligraphy I'd received was accidentally thrown away. When I asked Lily to find out if there was anyone who...

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1Thank ea0723
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking the time to leave such detailed feedback. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We are proud to receive your encouraging comments which will...

Lake Elmo, Minnesota
Reviewed 11 November 2016

We enjoyed our stay here. The rooms were very comfortable and clean. Checking in and out went smoothly. The breakfast buffet was large and we'll stocked. The U-Bar was a better choice for us than the lobby bar. We had the cozy place to ourselves.

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Helpful?
Thank OneAddictedTraveler
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you very much for taking up the time to write in regards of your recent stay. It is a pleasure indeed to receive such wonderful comments from you, and your encouraging comments which will be passed on to our team accordingly. Look forward to welcome you back to Shangri-La Hotel, Guilin in the future.

Aurora, Colorado
Reviewed 10 November 2016

The Shangri-La Guilin was a really fine experience in every way! It was one of 6 high-end hotels we chose for our (2 seniors) 3-week independent trip to China. Originally, we were booked for just one night. But because my partner (Chuck) needed medical attention for a developing upper respiratory condition, we stayed three nights. The Shangri-La Guilin is very...

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Helpful?
2Thank Helgaline
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking the time to leave such detailed feedback. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We are proud to receive your encouraging comments which will...

Singapore
Reviewed 6 November 2016

Stayed in this hotel for 5 nights towards the end of Oct 2016. The check-in at the Horizon Center was a breeze. The room was clean, with a separate shower and a long bath tub. Toiletries were amply provided, replenished daily. Only two complaints: (1) Wifi did not work. (2) Only one power plug - at the computer desk. The...

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Helpful?
1Thank SINtraveller
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking the time to leave such detailed feedback. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We are proud to receive your encouraging comments which will...

atlanta , georgia
Reviewed 5 November 2016

Quite location after many days in the hustle/bustle of China. Beautiful grounds with Wedding Chapel. Great lobby bar location. The buffet breakfast though could use some work. They should start putting pots of coffee on peoples tables as they do in Hong Kong. Waiting for a central located machine to serve coffee is not efficient.

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1Thank gwillen100
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for taking the time to share your experience and feedback on your recent stay with us. We are glad to hear you enjoyed our grounds and lobby. We have taken note of your suggestion on putting pots of coffee on tables. We will share it with the related department and make improvement in future. I...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Shangri-La Hotel Guilin

Address: No.111 Huancheng North Second Road, Guilin 541004, China
Region: China > Guangxi > Guilin
Price Range: $117 - $417 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Guilin 5*
Number of rooms: 439
Reservation Options:
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Hotel Style:
#1 Spa Hotel in Guilin
#2 Luxury Hotel in Guilin
#2 Family Hotel in Guilin
#16 Best Value Hotel in Guilin
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Guilin staff and other travellers.
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Questions? Get answers from Shangri-La Hotel Guilin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Front view rooms are quitter.”
 of 5 bubbles ymchan8, 9 Jan 2017 | Read review
“choose a room facing the river...that offers a more airy view.”
 of 5 bubbles clubikon, 5 Jan 2017 | Read review
“some rooms have spacious patios but they share a walkway with other rooms”
 of 5 bubbles parisfoodie1, 5 Jan 2017 | Read review
“Both the garden view and river view are fine. Since its off the center its usually restful and quiet.”
 of 5 bubbles fookkowc, 1 Jan 2017 | Read review
“Very nice luxury hotel.”
  • The rooms on this sight have better views.
 of 5 bubbles joasia2016, 7 Dec 2016 | Read review
5 of 5