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Shangri-La Hotel Guilin

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#2 of 608 Hotels in Guilin
Certificate of Excellence
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1 room 2 adults 0 children
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Shangri-La Hotel Guilin
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1,048 Reviews from our TripAdvisor Community

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Showing 729: English reviews
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San Diego, California
Reviewed 4 days ago NEW

I stayed in a River View room on the Horizon Lounge Floor, which includes afternoon tea, cocktail hour and a small buffet breakfast. The room was beautifully appointed with the bed facing a wall of windows looking out to the gorgeous grounds, the river and mountains. Wonderful selection of restaurants. Amazing service and staff...I was leaving on a tour at...

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Helpful?
Thank LATAY1
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to leave your comments. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We are proud to receive your encouraging comments which will be passed...

Hong Kong, China
Reviewed 5 days ago NEW

We stay at Horizon Room. I didn't realise it include Horizon club afternoon tea with the fee. It is a nice surprise. The list of alcohols available at afternoon tea was amazing. Room and food are good as expected. Hotel comes with mini zoo and small boats for kids. They are nice. Location is great. Not exactly at centre of...

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Helpful?
Thank Kevin L
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to leave your comments. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. Thank you for your comments. Look forward to welcome you back to...

Reviewed 5 days ago NEWvia mobile

My hubby and I have stayed in Shangri la Guilin during our entire stay. We have chosen the river view horizontal club room with lounge access. Well the view is gorgeous! It was really amazing to wake up with such a nice view every morning. Bed is super comfy and room amenities are more than enough. Room is also clean...

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Helpful?
Thank Rachelktl
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to leave your comments. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We are proud to receive your encouraging comments which will be passed...

Guilin, China
Reviewed 6 days ago NEW

Well, I don't like the location, you might get a good view of the river, on a clear day, but one rarely gets a clear day in Guilin! It's far from the city centre, and it's beside a busy road, not so sure one can sleep. The restaurant was good, the food, delicious, but it's expensive, very much!

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Helpful?
Thank Totoosart
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to leave your comments. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. Thank you for your comments. Look forward to welcome you back to...

London, United Kingdom
Reviewed 6 days ago NEWvia mobile

We stayed in this hotel for 4 nights. Our check in was very efficient and fast. However I was a bit surprised that there is no explanation of hotel amenities, other than pointing where the lifts are. There is no welcome drinks. The room is nice and the bed is very comfortable. Amenities provided in the bathroom is great. We...

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Helpful?
Thank EastmeetsWestAB
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to leave your comments. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We have taken note of your comments, rest assure that we will...

Los Angeles, CA
Reviewed 1 week ago

Breathtaking views from our room window. Hotel was very comfortable and clean. Staff was very helpful and breakfast was wonderful and varied. Would definitely recommend and stay here again. Location is right on the river with a beautiful pool

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Helpful?
Thank beachmomof3_9
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to leave your comments. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We are proud to receive your encouraging comments which will be passed...

Reviewed 1 week ago via mobile

This is a beautiful area to visit, and this hotel was nice enough. Common areas are pretty, the nighttime dance show was a nice tough. The rooms are comfortable enough. The main issues are the food and the service. We found the choices in the restaurant plentiful but not to our taste at all. Also, the staff speaks practically no...

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Helpful?
Thank PegKay
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to leave your comments. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We have teken note of your comments, rest assure that actions will...

Pensacola Beach, Florida, USA
Reviewed 1 week ago

Excellent representative of the Shangri-La brand with extra items. Rooms were spacious, very clean and well maintained. Great show in the evening featuring local dancers in the lobby, tai chi in the morning and tasty restaurant with excellent prices.

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Helpful?
Thank BSinPNS
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to leave your comments. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We are proud to receive your encouraging comments which will be passed...

tulsa, United States
Reviewed 2 weeks ago

On par with the rest of the namesake hotel chain. Good food, service, wonderful rooms and helpful staff---what's not to like? Good shopping nearby and a visit to Old Town is a must. Thanks Shangri-La, Guilin

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Helpful?
Thank Robert M
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to leave your comments. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We are proud to receive your encouraging comments which will be passed...

guangzhou
Reviewed 2 weeks ago

Hotel itself seams nice, breakfast and dinner are good. during the check in and check out time had problem, staff not nice at all. supervisor in the restaurant has a very bad attitude when we need help!

Review collected in partnership with shangri-la.com
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Helpful?
Thank penny4851
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you very much for your recent stay at the Shangri-La Hotel, Guilin and taking up the time to bring to our attention on your unsatisfactory experience. We are very disappointed that we were not able to meet your expectations during your stay. Rest assured that the corrective actions will be taken to rectify the situation and...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Shangri-La Hotel Guilin

Address: No.111 Huancheng North Second Road, Guilin 541004, China
Region: China > Guangxi > Guilin
Price Range: $135 - $426 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Guilin 5*
Number of rooms: 439
Reservation Options:
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Hotel Style:
#1 Spa Hotel in Guilin
#2 Family Hotel in Guilin
#2 Luxury Hotel in Guilin
#16 Best Value Hotel in Guilin
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Guilin staff and other travellers.
8 questions
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Questions? Get answers from Shangri-La Hotel Guilin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“River View and Horizon Floor River View Rooms”
LATAY1, 21 Apr 2017 | Read review
“Five star hotels must have good rooms all over the place, no?”
Totoosart, 19 Apr 2017 | Read review
“Ask for a room with a view of the river”
beachmomof3_9, 16 Apr 2017 | Read review
“river view”
FernandoCg, 31 Mar 2017 | Read review
“Front view rooms are quitter.”
ymchan8, 9 Jan 2017 | Read review
5 of 5