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Shangri-La Hotel Guilin

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#2 of 590 Hotels in Guilin
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997 Reviews from our TripAdvisor Community

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Showing 694: English reviews
California
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 days ago NEW via mobile

The hotel was very pretty with clean and spacious rooms. Service was friendly and efficient. It was just a short drive from the train station and right on the Li River. My only criticism is that the dinner and breakfast buffet were just okay. We don't have young children but it looked like a great hotel for families.

Helpful?
Thank Jeannie_Jim_Joseph
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking the time to share your stay experience with us. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We are proud to receive your encouraging comments... More 

New York City, New York
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 5 days ago NEW via mobile

Everyone is nice and tries hard but very very few people speak english and even simple words like ice or toilet are not understood by the staff, with the exception of the managers from each department.. the SPA is lovely. Had an Asian massage and was just wonderful. Very polite and skillful massager. The hotel tries hard to entertain tourist... More 

Helpful?
Thank patrigiulia
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you very much for your recent stay at the Shangri-La Hotel, Guilin and taking up the time to share your stay experience with us. We are glad to learn that you enjoy our SPA. We will pass your encouraging comments with our staffs. Meanwhile, your comments on our staffs' English and removing the plastic flamingos and... More 

Singapore, Singapore
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 2 weeks ago

We stayed here for a week and were treated like royalty by the staff in the Horizon Club. Laurine, Lily, and Suzy were absolutely lovely and went far above and beyond to take care of us. At one point some beautiful calligraphy I'd received was accidentally thrown away. When I asked Lily to find out if there was anyone who... More 

Helpful?
1 Thank ea0723
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking the time to leave such detailed feedback. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We are proud to receive your encouraging comments which will... More 

Lake Elmo, Minnesota
Level Contributor
611 reviews
131 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
Reviewed 3 weeks ago

We enjoyed our stay here. The rooms were very comfortable and clean. Checking in and out went smoothly. The breakfast buffet was large and we'll stocked. The U-Bar was a better choice for us than the lobby bar. We had the cozy place to ourselves.

Helpful?
Thank OneAddictedTraveler
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you very much for taking up the time to write in regards of your recent stay. It is a pleasure indeed to receive such wonderful comments from you, and your encouraging comments which will be passed on to our team accordingly. Look forward to welcome you back to Shangri-La Hotel, Guilin in the future. More 

Aurora, Colorado
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 weeks ago

The Shangri-La Guilin was a really fine experience in every way! It was one of 6 high-end hotels we chose for our (2 seniors) 3-week independent trip to China. Originally, we were booked for just one night. But because my partner (Chuck) needed medical attention for a developing upper respiratory condition, we stayed three nights. The Shangri-La Guilin is very... More 

Helpful?
2 Thank Helgaline
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking the time to leave such detailed feedback. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We are proud to receive your encouraging comments which will... More 

Singapore
Level Contributor
28 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 4 weeks ago

Stayed in this hotel for 5 nights towards the end of Oct 2016. The check-in at the Horizon Center was a breeze. The room was clean, with a separate shower and a long bath tub. Toiletries were amply provided, replenished daily. Only two complaints: (1) Wifi did not work. (2) Only one power plug - at the computer desk. The... More 

Helpful?
1 Thank SINtraveller
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking the time to leave such detailed feedback. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We are proud to receive your encouraging comments which will... More 

atlanta , georgia
Level Contributor
97 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 4 weeks ago

Quite location after many days in the hustle/bustle of China. Beautiful grounds with Wedding Chapel. Great lobby bar location. The buffet breakfast though could use some work. They should start putting pots of coffee on peoples tables as they do in Hong Kong. Waiting for a central located machine to serve coffee is not efficient.

Helpful?
1 Thank gwillen100
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for taking the time to share your experience and feedback on your recent stay with us. We are glad to hear you enjoyed our grounds and lobby. We have taken note of your suggestion on putting pots of coffee on tables. We will share it with the related department and make improvement in future. I... More 

Melbourne, Australia
Level Contributor
313 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 4 weeks ago

What a magnificent complex. The gardens are fantastic. The view form our room left you speechless. The cocktails were extremely cheap. On arrival we were asked if we wanted to pay an extra 300 yuan for 4 days of breakfast for two plus happy hour from 5pm where you could eat and drink as much as you wanted for 2... More 

Helpful?
1 Thank sifugarry
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking the time to leave such wonderful feedback. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We are proud to receive your encouraging comments which will... More 

HK
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 weeks ago

I stayed recently during a big torusim festival. I noticed the GM was waiting tables in the cafe at breakfast, perhaps to show his dedication to the job. I t was good to see he noticed the staff seldom refill the milk at the coffee machine. However the chefs who cook eggs are lazy and refused to make paoched eggs... More 

Helpful?
Thank JT61Hk
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for taking the time to share your experience and feedback on your recent stay with us. We are glad to hear you enjoyed our guestrooms, facilities, and our Game Lounge. We do, however, regret to hear our breakfast and chefs' service did not meet your expectations. Our chefs did not make poached eggs for you... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 October 2016 via mobile

This is a very nice facility that has so much potential. It needs some attention to details. The hotel claims that they have shuttle service in tripadvisor and Ctrip. This is not correct and grossly misleading. I called the hotel customer service line at the airport to inquiry about the pick up point and they told me there was none.... More 

Helpful?
1 Thank Hernan Z
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you very much for your recent stay at the Shangri-La Hotel, Guilin and taking up the time to bring to our attention on the unsatisfactory service. We have checked the information of our hotel in TripAdvisor and Ctrip. We do not find there is shuttle service in the websites. It would be very appreciated if you... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting

Additional Information about Shangri-La Hotel Guilin

Address: No.111 Huancheng North Second Road, Guilin 541004, China
Region: China > Guangxi > Guilin
Price Range: $115 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Guilin 5*
Number of rooms: 439
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Hotels.com, HotelTravel.com, Agoda, Priceline, Ctrip TA, Travelocity, Booking.com and Jetsetter so you can book your Shangri-La Hotel Guilin reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Spa Hotel in Guilin
#2 Family Hotel in Guilin
#2 Luxury Hotel in Guilin
#14 Best Value Hotel in Guilin
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Guilin staff and other travellers.
6 questions
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Questions? Get answers from Shangri-La Hotel Guilin staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A room overlooking the garden is best. Lower floors are chilly / upper floors were much warmer.”
 of 5 bubbles ea0723, 15 Nov 2016 | Read review
“Ask for delux room with a view”
 of 5 bubbles sifugarry, 2 Nov 2016 | Read review
“Horizon vlub is the only way to go”
 of 5 bubbles JT61Hk, 31 Oct 2016 | Read review
“Front of the beautiful Guilin mountain facing the wimming pool -level 4 or 5.”
 of 5 bubbles GatineauMarie, 20 Oct 2016 | Read review
“Low rise building - Assume most rooms view the mountains”
 of 5 bubbles BillK41, 18 Oct 2016 | Read review
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