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The Ritz-Carlton, Guangzhou

7.9 km from Guangzhou centre
  • Free Wifi
  • Free Parking
  • Pool
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1 room, 2 adults, 0 children
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No.3 Xing'an Road, Pearl River New City, Tianhe District, Guangzhou 510623, China
Name/address in local language
Special Offer
Complimentary Breakfast
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900 Reviews from our TripAdvisor Community

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Showing 349: English reviews
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Washington DC, District of Columbia
Reviewed 1 week ago via mobile

I usually don't get to be spoiled with stays at the Ritz Carlton while on business trips, but I got lucky while in Guangzhou. I was treated to Club Lounge access and was overwhelmed by the service. Marine, the club manager came to my aid when I needed to locate an item due to a wardrobe malfunction. She and her...

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Helpful?
Thank Donald G
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear Donald G, Thank you for your highlights on your stay with us at The Ritz-Carlton, Guangzhou. We are glad that our team has been very supportive to you when you need assistance. Please be ensured that we will share your delight with all ladies and gentlemen here while we will continue to enliven The Ritz-Carlton Gold standard. Once again...

Reviewed 2 weeks ago via mobile

When to Guangzhou with my girlfriend for a short getaway. Im so glad that she choose Ritz Carlton. The room was so comfortable and the service was exceptional! Every staff greet us by name, always take care of us and ensure we have an enjoyable stay. We were so spoiled! Than you Ritz Carlton Guangzhou! This is truly the best...

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Helpful?
1Thank vincentc469
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear vincentc469, It is indeed our pleasure to have you here with us. While knowing that you and your girlfriend had an enjoyable stay, we want to thank you for your recognition and really look forward to your next visit to explore more of what we have. That said, we kindly recommend you our “Love” Themed afternoon tea in Pearl...

Reviewed 2 weeks ago via mobile

Ritz Carlton GZ located in the heart on the city. Hotel is with a traditional western design which make you feel special from the rest of the modern designed hotels in the complex. This property brings you back to the glamorous olden time. From the welcome tea you receive upon arrival, to every small decoration and amenities in the room,...

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Helpful?
Thank Daphne N
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear Daphne N, Thank you for giving us feedback after your recent stay with us. We are very honored to learn that you and your boyfriend enjoyed everything we specially prepared for you and for sure we will pass on your compliment to the few names which you highlighted. That being said, we all look forward to your next visit...

Sydney, Australia
Reviewed 3 weeks ago

I was on a business trip to Guangzhou but extended my stay over the weekend at The Ritz-Carlton, Guangzhou. It's located in the heart of the city, and extremely easy to call a cab at the door. I've always been a fan of its famous afternoon tea but it was my first time staying with this hotel brand. The receptionist...

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Helpful?
1Thank snowlee
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear snowlee, We are glad that you enjoyed your afternoon tea in Pearl Lounge and our employees have extended warm welcome to you. On top of this we want to recommend to you our outlets such as Lai Heen, Limoni. They are truly nice pick if you have an interest in authentic Cantonese or Italian cuisines and dishes. Churchill Bar...

Reviewed 3 weeks ago via mobile

The Ritz-Carlton is world renowned. This Hotel is amazing!!! Its Conveniently located and the staff is absolutely amazing!!! I think they the reason we enjoyed our stay even more. On check in, the friendly staff were so amazing, my kids were taken to the side and given a kids pack which had crayons, coloring pages and stickers. They even played...

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Helpful?
Thank Naushina M
RitzCarltonGuangzhou, Hotel Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear Naushina M, Thank you for your feedback. Here at The Ritz-Carlton we do our best to create fond memories to all our guests and it is great that you and your family had a wonderful time with us. Besides the welcome packs, we also dedicate special programs to accommodate our little guests as well such as Kids Club during...

Reviewed 3 weeks ago

My colleagues and I travel on business extensively and started staying at the Ritz Carlton, Guangzhou a little more than 4-years ago. Sometime in those 4-years, we started to stay at SPG properties in Guangzhou instead, and found them to be more than acceptable for the business traveler. Ever since Marriott purchased SPG and we could combine the points from...

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Helpful?
Thank Chris C
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear Chris C, It was our pleasure to welcome you back and we really appreciate the chance to meet up with you and your team. We are also happy to learn that we have won continuous support from such senior world traveler like you. Having said that, all ladies and gentlemen look forward to your next visit in the near...

Bengaluru, India
Reviewed 4 weeks ago via mobile

I was on a business visit to China in Aug 16 and the start to the tour wasnt too well. Was kept waiting at the emigration office for almost 2 hours for random checks and by then, the staff at Ritz Guangzhou was waiting for that much time to pick me up at the airport. From there, the pleasantness of...

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Helpful?
Thank Tanmay J
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear Tanmay J, I am glad to hear that our team was able to turn around your experience upon arrival. Thank you for your feedback. We have a quite a few guests who stay at our property and prefer vegan and vegetarian food. Our culinary team is diverse so we are well equipped to handle these requests on property. We...

Reviewed 19 January 2017

Downtown Guangzhou is impressive with its towering futuristic skyscrapers and broad expanses of streets, parks and walkways, but it can be a bit intimidating. The Ritz is an enclave unto itself in the middle of it all, yet accessible to everything. From the initial greeting at the entrance to the fitness center attendant wiping the machines between workouts, the friendliness...

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Helpful?
Thank Joseph M
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear Joseph M, We are happy to know that you had a great time here in Guangzhou and especially with us. As one of the a team member, I am extremely honored to read about your good comments on our services which I will definitely share with my fellow colleagues. Apart from that, we also look forward to your next...

Cincinnati, Ohio
Reviewed 17 January 2017

I had a 4 night business stay at this hotel. The hotel is in good condition, and the service level is high. The rooms are very spacious and clean with many amenities. My only room complaint is that the heat/air system does not allow you to make room cooler than 22 degrees, which is too hot for me. At a...

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Helpful?
Thank CWMassey
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear CWMassey, Thank you for very much for your recognition on our services. We feel very sorry as well for you unpleasant experience regarding the AC and breakfast. Our Engineering team is looking into it to see if any adjustment can be made with the system while for the breakfast, we have also passed on your comment to the team...

Reviewed 15 January 2017 via mobile

With the kind help from GR Ms. Stella, we had the excellent 2nd experience in Ritz Guangzhou. As we came again for celebrating new year and especially for my husband's birthday, Stella helps me a lot for decorations and preparations. We do enjoy our time here every time and we are looking forward to the next stay ~

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Helpful?
Thank Michelle0508
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear Michelle0508, It is our pleasure to welcome you back and we are really glad that you had again a great time with us. We will share your compliment on Stella to her and also the whole team as a great inspiration. With you recognition, we have the confidence that our team can achieve much greater success. Having said that,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Situated in the new CBD Pearl River New City of Tianhe District, the 351-room Ritz-Carlton, Guangzhou is a luxury destination in the hub of Southern China. With 40 minutes drive from Baiyun International Airport and ten minutes from Guangzhou East Railway Station, hotel provides travel routes to various destinations in China, including direct trains to Hong Kong which take less than two hours. A series of new city landmarks such as Guangzhou Opera House and Guangdong Museum are at just steps away from the hotel. Distinctive services and facilities include 6 restaurants and lounges serving Cantonese and Western favorites, special cigars and wines. From intimate groups of ten to a conference for 800, meetings planners can choose from over 1,000 square meters / 11,000 square feet of exceptional function space available in The Ritz-Carlton Grand Ballroom, three multifunctional meeting rooms, two boardrooms and spacious pre-function areas. An extensive health club and The Ritz-Carlton Spa(R) rejuvenate body and mind, while The Ritz-Carlton Club(R) Level anticipates guests' needs with its dedicated personalized service. The Residences at The Ritz-Carlton, Guangzhou features 91 luxury serviced apartments of one to four bedrooms in size. ... more   less 

Additional Information about The Ritz-Carlton, Guangzhou

Address: No.3 Xing'an Road, Pearl River New City, Tianhe District, Guangzhou 510623, China (Formerly The Ritz-Carlton Hotel Guangzhou)
Region: China > Guangdong > Guangzhou
Price Range: $278 - $484 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Guangzhou 5*
Number of rooms: 351
Reservation Options:
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Also Known As:
Ritz Carlton Hotel Guangzhou
Ritz-Carlton Guangzhou
Ritz Guangzhou
Guangzhou Ritz Carlton Hotel
Hotel Style:
#2 Business Hotel in Guangzhou
#2 Spa Hotel in Guangzhou
#3 Luxury Hotel in Guangzhou
#4 Romantic Hotel in Guangzhou
#13 Family Hotel in Guangzhou
#75 Best Value Hotel in Guangzhou
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Guangzhou staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The additional cost of staying at the Executive Lounge level is well worth it.”
 of 5 bubbles Q7129ERchrisc, 1 Feb 2017 | Read review
“Take one of the highes floors.”
 of 5 bubbles Stella92, 22 Dec 2016 | Read review
“Club Lounge access is pricey, but very much worth the tab.”
 of 5 bubbles ChuckNYC, 11 Dec 2016 | Read review
“There are rooms with view of the Pearl River”
  • Spacious room
 of 5 bubbles awhw, 7 Dec 2016 | Read review
“Higher Floors makes you appreciate the CBD Skyline”
 of 5 bubbles maezen8, 30 Nov 2016 | Read review
5 of 5