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Crowne Plaza Guangzhou City Centre

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#12 of 3,353 Hotels in Guangzhou
Certificate of Excellence
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Crowne Plaza Guangzhou City Centre
Crowne Plaza Guangzhou City Centre
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469 Reviews from our TripAdvisor Community

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Showing 334: English reviews
Emirate of Dubai, United Arab Emirates
Reviewed 2 weeks ago via mobile

I have been booked for two days at Crown Plaza city centre hotel from 5th Jan to 7th Jan 2017 , superior room with king bed, without breakfast. When I check in, i asked the front office guy, his name is Hayson, about price of breakfast , he said including tax it will be Rmb 233 for one breakfast. I...

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Helpful?
Thank pallachiyilshafe2016
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear pallachiyilshafe2016, We appreciate our guests feedback and thank you for bringing this to our attention. I see you have have a very frustrating experience and left with a negative impression of our hotel. Please know that this has been brought to the attention of the management as well as the individual to get a full explanation. First of all...

Reviewed 16 December 2016 via mobile

Overall nice experience but the hotel is a bit old and need done upgrading. The furniture in the room are old and wooden feel ..cleanliness is not an issue. Just recommended that the hotel do some upgrade in term of furniture and feel.

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Helpful?
1Thank Evelyn L
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear Evelyn L, At Crowne Plaza Guangzhou City Centre we appreciate your feedback. I will be sure to pass your feedback on to our management regarding the facilities. We hope that you will choose to return to our hotel on your next visit to Guangzhou and we look forward to the opportunity to welcome you back. Kind regards, Jenny MacDonald...

Xiamen, China
Reviewed 13 December 2016

Hotel shuttle from airport terminal B goes right to the hotel in 40 minutes for only 19 RMB a person. Everyone I dealt with was pleasant and helpful. I wish all Chinese hotels had this many English speakers. Room clean and comfortable. I loved the mattress! Hotel's Chinese restaurant on 4th floor (Not the Hotpot one.) was also fantastic. Excellent...

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Helpful?
Thank bpdogs
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear bpdogs, Thank you for taking the time to offer your great feedback. It was such a pleasure chatting with you and I will be sure to pass on your kind words to Rachel. I am so pleased that you enjoyed the breakfast buffet, and we will continue to work on our English service in the Chinese restaurant to improve...

Singapore, Singapore
Reviewed 5 December 2016 via mobile

Rooms were big per other reviews and staff were courteous. But... Stayed on 2 separate occasion this year. Both cases I had advance booking for a king size bed but on both occasion they gave me twin beds due to high occupancy rate and they ran out of king size room type. Makes me wonder how early I need to...

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Helpful?
Thank JoT87
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear JoT87, Thank you for taking the time to offer your feedback. I am glad to hear that you enjoyed the room and the service from the staff, however I apologize for the inconvenience with the room type arrangement. Please contact me directly for future stays and I will make sure to avoid this inconvenience for you next time. Kind...

Panama City, Panama
Reviewed 29 November 2016 via mobile

Had never stayed at this hotel chain and was very impressed with the layout of the room (office desk, hot tub and a shower for you to choose). They also have a nice touch by providing a fruit and nuts greeting. They have a great focus on ensuring your stay is pleasant. Restaurant is great and the offerings are multiple...

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Helpful?
Thank rniles
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear rniles, Thank you for taking the time to offer your great feedback! I am so pleased to hear that you enjoyed the room as well as our food and beverage outlets. We look forward to welcoming you back to The Crowne Plaza Guangzhou City Centre. Kind regards, Jenny MacDonald - Director of Guest Services jenny.macdonald@gz63.cn

Reviewed 24 November 2016 via mobile

Have reviewed previously and still have a high opinion of this decent hotel (great rooms, club lounge, position in Guangzhou) but an update is the newly opened gym which is great. Also have tennis courts attached which looked very good but unfortunately I had no one to play against!! Good hotel, stay here in GZ..

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Helpful?
Thank Willabarker
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear Willabarker, We appreciate your loyalty and thank you for returning to Crowne Plaza Guangzhou City Centre. I am happy to hear that you enjoyed your gym experience. The tennis court in fact has been re done with brand new facilities and is operated by a company independently of the hotel. Next time if you are looking for a game...

Telford, United Kingdom
Reviewed 21 November 2016

Have stayed here a few times and each time it is excellent. Far better than many other Crowne Plaza hotels. Excellent rooms excellent service. Club floor lounge really is a Club floor lounge - unlike some - and nothing is too much trouble. Excellent staff. Probably the best of the IHG hotels I have stayed in no matter where -...

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Helpful?
1Thank Mark R
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear Mark R, Thank you for taking the time to offer your feedback and making special mention of our Club Floor and staff. I hope our future guests find your advise helpful and we look forward to the opportunity to welcome you back to The Crowne Plaza Guangzhou City Centre. Kind regards, Jenny MacDonald - Director of Guest Services jenny.macdonald@gz63.cn

Queens, NY
Reviewed 20 November 2016 via mobile

I stayed at the Crowne Plaza for three nights. The suite is huge, I'd estimate that total square footage is about 800 sq ft. There is a wall thru closet that you can close the doors and use as a dressing area between the bedroom and the bathroom. Bathroom is huge about 250 sq ft. Separate whirlpool tub and stand...

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Helpful?
1Thank Chien H
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear coloneltigh718, Thank you and it is so nice to receive your glowing feedback! I am so pleased to hear that we impressed you over the other hotels on your busy business trip. Please feel free to contact myself directly for any future assistance and we look forward to welcoming you back to the Crowne Plaza Guangzhou City Centre. Kind...

London, United Kingdom
Reviewed 19 November 2016

Rooms in this hotel are really big. There is an "office" area with desk and some place to sit and another bedroom area where you have a bed and another chair. Also there is a separate space for the ironing board and closet. Their bathroom is also very spacey, it has a shower and a really big bath tub. In...

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1Thank Marlena A
Chihuahua, Mexico
Reviewed 13 November 2016

What an EXCELLENT service by most of the staff we met, specially from Manager Ricardo and staff Leticia. We checked-in early morning from over 24 non-stop traveling hours -between flights and airports- and ran into some trouble with the reservations system at the hotel. For some reason the lady that was trying to help us could not find our reservation,...

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Helpful?
Thank AnaGarza
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear AnaGarza, We truly appreciate such kind reviews, particularly when they call to attention our Star employees. I will be sure to pass on your glowing feedback to both Ricardo and Leticia. They will be so pleased to know what a great impression they left and on behalf of them and the entire team we are looking forward to welcoming...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
The new Crowne Plaza Guangzhou City Centre is an exclusive international 5-star hotel located on Huanshi Road East, the heart of downtown’s bustling commercial and shopping district. An airport express bus station is located at the hotel’s entrance, 7km to Guangzhou East Railway Station and walking distance 200m to Guangzhou Metro Station. The hotel features 460 well appointed guest rooms and suites with an extensive city or greenery view. Complimentary wi-fi and a collection of specialty pillows are on offer. Club floors with 73 rooms and suites offer personalized service and additional privacy for the needs of today’s busy executives. In addition, three superb restaurants and a lobby lounge are on offer, including Baiyuelou, a popular Cantonese restaurant featuring organic, fresh and healthy specialties; Fresh, all-day international dining hosted by engaging chefs in show-kitchens offers a lavish buffet selection; Hao Chi, a casual Asian restaurant, serving exquisite dim-sum, hand-made noodles and a variety of delicate snacks; and the Lobby Lounge, offering a relaxing atmosphere where guests can enjoy a variety of cocktails, fine wines and beers, as well as an array of your favorite appetizers. Over 2,000 sq meters of meeting space includes a 985 square-meter pillar-less Crystal Ballroom with an impressive 9 meter high ceiling. The Pearl Ballroom, Diamond Boardroom and 9 Jade function rooms feature state-of-the-art audio-visual equipment. ... more   less 

Additional Information about Crowne Plaza Guangzhou City Centre

Address: No.339 Huanshi East Road, Yuexiu District, Guangzhou 510098, China
Region: China > Guangdong > Guangzhou
Price Range: $143 - $303 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Guangzhou City Centre 4.5*
Number of rooms: 460
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travelocity, IHG, Agoda, Ctrip TA and Priceline so you can book your Crowne Plaza Guangzhou City Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Guangzhou City Centre Hotel Guangzhou
Guangdong International Hotel
Guangdong International Guangzhou
Hotel Style:
#10 Romantic Hotel in Guangzhou
#11 Business Hotel in Guangzhou
#12 Luxury Hotel in Guangzhou
#47 Best Value Hotel in Guangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Guangzhou City Centre staff and other travellers.
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Questions? Get answers from Crowne Plaza Guangzhou City Centre staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Indulge - book a Club Floor room.”
 of 5 bubbles L3585KTmarkr, 21 Nov 2016 | Read review
“higher the better as your view will be nicer”
 of 5 bubbles 207marlenaa, 18 Nov 2016 | Read review
“Try and meet Ricardo, he makes the experience so much better.”
 of 5 bubbles AnaGarza, 12 Nov 2016 | Read review
“Higher the Better”
 of 5 bubbles timv966, 25 Oct 2016 | Read review
“Choose a room away from elevators, otherwise you hear each one!”
 of 5 bubbles Ansouk_83, 12 Oct 2016 | Read review
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