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The Westin Pazhou

Agoda.comUSD 127*
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#10 of 3,408 Hotels in Guangzhou
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 155*
USD 127*
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USD 129*
USD 129*
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The Westin Pazhou
The Westin Pazhou
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408 Reviews from our TripAdvisor Community

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Showing 261: English reviews
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Reviewed 3 days ago NEWvia mobile

this hotel really needs a refurbishment - rooms are really used - walls are dirty ! Price is rediculous high for this kind of accomodation - Also during Canton fair, the way they treat their SPG Gold customers is not up to standard at all - I had send an email to the GM, Mr Arthur Lau regarding this -...

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Helpful?
Thank 810christophev
Fiona F, Manager at The Westin Pazhou, responded to this review

Dear 810christophev, Thank you for staying at The Westin Pazhou and taking time to share valuable comments with us. We are deeply disappointed to hear that our room facilities and pricing did not meet your expectation. Please accept our sincere apology for causing you all the frustration and inconvenience. Please rest assured that we have already shared your feedback with...

Reviewed 4 days ago NEWvia mobile

I stayed in Westin for 5days, my company arranged a reception at the top floor. It was great and well organized the food was great and the staff was very helpful. Although the Resturant was about slow but the made that up by treating us for all delayed dishes.

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Helpful?
Thank Mahir A
Fiona F, Manager at The Westin Pazhou, responded to this review

Dear Mahir A, Thank you for choosing The Westin Pazhou during your business trip and taking time to share your review on Tripadvisor. We are thrilled to hear that you enjoyed your stay here and loved the food as well as great services at our Executive Lounge. Also your feedback regarding slow service in the restaurant provides us valuable information...

Brisbane, Australia
Reviewed 4 days ago NEW

Quality hotel. Stunning facilities and excellent customer service. It is also very well located with respect to Canton Fair and easy walking distance to the Pazhou Exhibition Centre. The surrounding area is a little under developed and quite but the hotel is well equipped and you can also get across town via taxi to the CBD for just about 30CNY...

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Helpful?
Thank Michael H
Fiona F, Manager at The Westin Pazhou, responded to this review

Dear Michael H, Warm greetings from The Westin Pazhou and thank you very much for your complients regarding your recent visit here. It’s our honor to know that we have offered you convenience to the Canton Fair Complex by our seamless skywalk and also attentive services during your stay. Speaking of the surrounding attractions, we sincerely recommend you to try...

Houston, Texas
Reviewed 6 days ago NEWvia mobile

Stayed there for 3 nights at the hotel and it was impeccable from a hospitality perspective. The food was reasonable for hotel cuisine and the lounge was well stocked. The proximity to the exhibition hall was also a big plus. One issue if you are on holiday is that it is a little bit off th main thoroughfare in Guangzhou....

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Helpful?
Thank Houstonian88
Fiona F, Manager at The Westin Pazhou, responded to this review

Dear Houstonian88, Thank you for your recognition and compliment for The Westin Pazhou. It is our pleasure to offer you direct access to the Canton Fair Complex as well as attentive services to make your stay a renewal. At the same time, your feedback towards our location to downtown Guangzhou is highly appreciated. We sincerely recommend you to try out...

Beijing, China
Reviewed 1 week ago

The benefit and drawback of this hotel is that it is next to one of the largest exhibition centers in China, and this is the hotel's benefit and drawback. Most people wouldn't have any other purpose to stay at this hotel because it is not really convenient in the city, except for if you need to attend a function at...

Review collected in partnership with this hotel
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Helpful?
Thank honesttraveler010
Fiona F, Manager at The Westin Pazhou, responded to this review

Dear honesttraveler010, Thank you for choosing The Westin Pazhou and kindly sharing your feedback with us. We feel very sorry that we've failed in meeting your expectations in quality of services and pricing. Your opinions are highly important for us to know exactly how we can improve for your future stays. The hotel management team has started to look into...

Reviewed 1 week ago

Beautiful room setting and most of all it was close to canton fair. Very conveient however this hotel does not provide transportation to and from the hotel. The served breakfast in the morning was good even though every day was practically the same. It should have a little variety in selection. After thr 3rd day, i was kind of sick...

Review collected in partnership with this hotel
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Helpful?
Thank chingywong
Fiona F, Manager at The Westin Pazhou, responded to this review

Dear chingywong, Thank you for staying with us and taking time to share your experience. We appreciate your compliments toward our location to the Canton Fair Complex and delicious buffet breakfast. Meanwhile, we are disappointed to hear that we did not meet your expectations in breakfast variety and air condition of our lobby. Please rest assured that we will share...

Reviewed 1 week ago

All was excellent other than a mistake on the billing which had to be adjusted after my departure. Still waiting for the email confirming the adjustment. The personnel is excellent and very polite and accommodating. However, I am still waiting.

Review collected in partnership with this hotel
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Helpful?
Thank louisantoniou
Fiona F, Manager at The Westin Pazhou, responded to this review

Dear louisantoniou, Greetings from The Westin Pazhou! Thank you for choosing us and sharing your experience on Tripadvisor. We are delighted to learn that you had an excellent stay here and gave us compliment towards attentive service of our staff. You may rest assured that we will solve the billing problem as soon as possible, and we are sorry for...

Geelong.
Reviewed 1 week ago

Great hotel with fantastic facilities. Rooms are immaculate, luxurious and spacious. Located right next door to the Canton Fair - Pazhou Exhibition Buildings. If you are not there for the fair, location is a bit isolated from other business districts.

Review collected in partnership with this hotel
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Helpful?
Thank Stefan P
Fiona F, Manager at The Westin Pazhou, responded to this review

Dear Stefan P, Thank you for your recognition and compliment for The Westin Pazhou. We are thrilled to know that you enjoyed our impeccable facilities and enviable direct access to the Canton Fair Complex. Besides, we notice your feedback towards our location to other business districts. We sincerely recommend you to experience the most energetic CBD, Zhujiang New Town, in...

Reviewed 1 week ago

very nice and clean hotel. rooms are really big and clean. service is perfect. very convenient during canton fair because of direct access. breakfast buffet is huge and very good with European and Asian food. I always choose this hotel because price is good compared to the quality

Review collected in partnership with this hotel
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Helpful?
Thank michele_binabout
Fiona F, Manager at The Westin Pazhou, responded to this review

Dear michele_binabout, Thank you for staying at The Westin Pazhou and kindly rating us on Tripadvisor. It is our honor to know that we have provided you convenience for your business and brought you great facilities as well as rich food variety during your trip. Hopefully The Westin Pazhou could always be your first choice whenever travel brings you back...

Brussels, Belgium
Reviewed 1 week ago

During check-in already heard about fight of guest with hotel driver . Bad service, old room, dirty carpet etc etc. Unfriendly staff that refuse me to enter special garment event. In hotel lobby could not sit as many guest sit there.

Review collected in partnership with this hotel
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Helpful?
Thank Michael V
Fiona F, Manager at The Westin Pazhou, responded to this review

Dear Michael V, Thank you for staying at The Westin Pazhou and taking time to share your experience with us. We feel very sorry to learn that we have failed in meeting your expectations in our services and facilities. Your feedback is highly important for us to know exactly how we can improve for your future stays. Our hotel management...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Breakfast Available
Official Description (provided by the hotel)
The Westin Pazhou, a landmark hotel situates in Area C of the Canton Fair Complex, embracing views of both the Pearl River and city skyline, and enjoying enviable position of being the only hotel with direct access to the Canton Fair Complex. It only takes you 1 minute to Poly World Trade Center Expo, and 5 minutes to the nearest metro station. Convenient location provides you an effective exhibition experience, and our exclusive services must make your stay a renewal. Moreover, we are the only hotel which provides hotel golf cart shuttles in the exhibition hall. After a busy day, treat yourself in one of the Westin spacious and comfortable guest rooms and suites, eat well in sumptuous dining venues, host your events in extensive and highly flexible event spaces, and nourish yourself in the Westin signature Workout Studio and Westin Heavenly(R) SPA. Every element here is designed for a better you. ... more   less 

Additional Information about The Westin Pazhou

Address: No.681 Fengpu Middle Road, Haizhu District | Area C, Canton Fair Complex, Guangzhou 510335, China
Region: China > Guangdong > Guangzhou
Price Range: $154 - $568 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Pazhou 5*
Number of rooms: 325
Reservation Options:
TripAdvisor is proud to partner with Expedia, Ctrip TA, Agoda, Booking.com, Hotels.com, Priceline, Hotwire, Cheap Tickets, Cancelon, Evoline ltd, TripOnline SA and HotelQuickly so you can book your The Westin Pazhou reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Pazhou Guangzhou Hotel Guangzhou
Hotel Style:
#9 Spa Hotel in Guangzhou
#10 Luxury Hotel in Guangzhou
#17 Business Hotel in Guangzhou
#57 Best Value Hotel in Guangzhou
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Pazhou staff and other travellers.
1 question
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Los Angeles, California

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Questions? Get answers from The Westin Pazhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It should be good to divide customers from guests”
S4849KRmichaelv, 17 May 2017 | Read review
“get extra keys ! the doors /locks and keys are sensitive and its good to have several keys to try to use to get in your room :)”
C8579MLsusang, 7 May 2017 | Read review
“Look the club floor”
Mbuni, 2 May 2017 | Read review
“The best location for attending events at the Canton Fair Complex”
946chuckc, 27 Apr 2017 | Read review
“The light is not enough and not comfortable. ”
Haowang2, 24 Apr 2017 | Read review
5 of 5
Agoda.com
USD 127* /night
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Expedia.comUSD 129
Ctrip.comUSD 129
HotelQuicklyUSD 155
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Prices are for 1 room, 2 adults
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