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Hilton Guangzhou Tianhe

PricelineUSD 129*
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#19 of 3,408 Hotels in Guangzhou
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 149*
USD 129*
USD 133*
USD 149*
USD 130*
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Hilton Guangzhou Tianhe
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749 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Guangzhou Tianhe
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Showing 479: English reviews
Chengdu, China
Reviewed 3 May 2016

We stayed 3 nights there while visiting the city. Room was clean and nicely made. Easy access to the city . Buffet breakfast was ok , nothing extraordinary. We had free access to the lounge but the services and facilities was not up to expectation. Otherwise all good

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Helpful?
Thank Zoe Z
Hilton Guangzho... T, 經理 at Hilton Guangzhou Tianhe, responded to this review

Thank you for taking the time to share with us your kind and gracious words from your recent experience at Hilton Guangzhou Tianhe. We were delighted to receive your complements of the breakfast buffet and our nice room. We sincerely regret that the services and facilities did not live up to your expectations. We will do more trainings to update...

Teterboro, NJ
Reviewed 3 May 2016

First of all, everybody in this hotel is not friendly except the sales manager, Sara. I stayed twice in this Asia trip. Both of them were booked by Expedia. First trip was from April 23 to 27. They put me on the 9th floor which was a smoking floor, but the check in staff insisted that it was non-smoking floor....

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
2Thank WendyWCHS
Hilton Guangzho... T, 總經理 at Hilton Guangzhou Tianhe, responded to this review

We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every Guest feels cared for, valued and respected. We sincerely regret that the room did not live up to your expectations. We have already addressed this issue with our staff and conducted effective trainings to our team members so...

Deutschland
Reviewed 2 May 2016

At the Junior Suite the Room was great, but the service at checkin and checkout was terrible. Staff spook poor english, was not flexible or helpful, had to reject the invoice two times before it was correct. The public washrooms were dirty and there were no towels. Verry mixed experience.

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Helpful?
Thank Cordelia V
Hilton Guangzho... T, 經理 at Hilton Guangzhou Tianhe, responded to this review

We appreciate your feedback following your recent stay with us. It is a great honor to know that you are satisfied with the room of our hotel. We sincerely regret that the service at the reception did not live up to your expectations, and we have already addressed this issue with our staff. We will conduct effective trainings of English...

Jerusalem, Israel
Reviewed 29 April 2016

We stay at the hotel during the Canton fair, from the check in the staff are always courteous and helpful, very good location, very good Italian and Chinese restaurants, very clean and comfortable room, the executive lounge has great service and food.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank BenyFogel
Bangkok
Reviewed 29 April 2016

Nice Room but don't like the dining system of lighting in the room, Great Gym Equipments, Request High Floor if possible, a bit far from shopping area... The breakfast was excellent with friendly staffs..

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank weddingisme
Hilton Guangzho... T, 經理 at Hilton Guangzhou Tianhe, responded to this review

Thank you for taking the time to share with us your kind and gracious words from your recent experience at Hilton Guangzhou Tianhe. We were delighted to receive your complements of our breakfast and friendly staff. We sincerely regret that you were dissatisfied about the dining system of lighting. We will update it as soon as possible. Thank you very...

Hong Kong, China
Reviewed 28 April 2016

We stayed here during the canton fair and we were very happy with our stay. We would stay here again. The ran a bus in the morning and afternoon maybe 20 mins away from the fair. Ate at the restaurants food was ok but service was great.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank williamz720
LOS ANGELES
Reviewed 25 April 2016

From Check in the people at the hotel are very nice. We had a room at the top floor, floor 24, and the room was a very nice size with high ceilings which made the room even larger. and nice views, The beds were comfortable and very nice bathroom as well. The exec lounge was nice but it does get...

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Helpful?
Thank HMN99
Hilton Guangzho... T, Manager at Hilton Guangzhou Tianhe, responded to this review

Thank you for staying with Hilton Guangzhou Tianhe. We were delighted to receive your complements of our food and beverage service as well as our warm consistent hospitality. May we assure you that we continue to provide the kind of courteous service that you expect from us. In the meantime, thank you for your suggestions for the Wi-Fi in the...

Reviewed 25 April 2016

Very clean and comfortable hotel room with great food and services in a very central location to shopping and transport. The room rates are very competitive for the quality inclusions and facilities provided.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank godfreyv2016
Reviewed 24 April 2016 via mobile

Stay here with my friend in a twin room during Christmas time. The hotel was so busy that our room was not ready after check in time. So we have to checked the luggage and came back later. The location of the hotel was not as nice as I found that it requited a walk for almost everything. The room...

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Helpful?
Thank Kristen L
Hilton Guangzho... T, Manager at Hilton Guangzhou Tianhe, responded to this review

We appreciate your feedback following your recent stay with us. We sincerely regret that our hotel did not live up to your expectations. We do value your patronage of our hotel as a Hilton loyal guest. However, we sincerely regret that we are unable to deliver perfect guest experience during your stay. We sincerely hope that we can serve you...

Manchester, United Kingdom
Reviewed 23 April 2016 via mobile

Stayed here for the 4th time and it is showing no sign of wear of tear. Lovely hotel , clean and well furnished rooms. Stayed on executive floor with use of the delightful and calming lounge. Staff throughout the hotel are all very friendly and carry a smile but there is a problem especially in the public bar lounge area...

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Helpful?
Thank MSManc
Hilton Guangzho... T, Manager at Hilton Guangzhou Tianhe, responded to this review

We were delighted to receive your complements of our rooms as well as our executive lounge. In the meantime, thank you for your suggestions for understanding English of our staff, we will look into this immediately. Constructive suggestion is appreciated and often helpful toward improving our services in the future. Again, thank you very much for your continued support. We...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Conveniently located in Guangzhou’s central business district, Hilton Guangzhou Tianhe is just 40 minutes by road from Baiyun International Airport and a few minutes away from a transport hub that provides a 20-minute Metro ride to the airport, speedy train and bus links to Shenzhen and Hong Kong. The 498 spacious guestrooms and suites offer the very latest amenities and comforts designed to make your stay carefree and relaxing. Each room is tastefully decorated in contemporary design, while floor-to-ceiling windows provide unrivalled views of the city’s skyline. Wireless internet access, high definition TV and DVD player round out the Hilton vision of giving guests innovative retreats that embrace a sense of well-being ... more   less 

Additional Information about Hilton Guangzhou Tianhe

Address: No.215 Linhe Xiheng Road, Tianhe, Guangzhou 510500, China
Region: China > Guangdong > Guangzhou
Price Range: $149 - $351 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Guangzhou Tianhe 5*
Number of rooms: 498
Reservation Options:
TripAdvisor is proud to partner with Ctrip TA, Hilton EMEA, Expedia, Agoda, Orbitz, Hotels.com, Booking.com, Travelocity, Priceline, Hotwire, Cancelon, Cheap Tickets, TripOnline SA, getaroom.com, HotelQuickly and Hotel.de so you can book your Hilton Guangzhou Tianhe reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Guangzhou Tianhe Hotel Guangzhou
Hotel Style:
#8 Family Hotel in Guangzhou
#9 Business Hotel in Guangzhou
#16 Spa Hotel in Guangzhou
#18 Romantic Hotel in Guangzhou
#19 Luxury Hotel in Guangzhou
#59 Best Value Hotel in Guangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Guangzhou Tianhe staff and other travellers.
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malaysia
Indore, India
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Indore, India
over a year ago

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Questions? Get answers from Hilton Guangzhou Tianhe staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not chose rooms facing the military academy nor next the lifts hall”
sptsilva, 23 Apr 2017 | Read review
“Easy access to anywhere of Guangzhou and Hong Kong”
Z2651RRscotts, 22 Apr 2017 | Read review
“Don't expect any hospitality from the hotel staff or management.”
, 1 Apr 2017 | Read review
“Our room was 3rd closest to the lift, but the sound-proofing was done so well that it wasn't an issue at all.”
TNHongKong, 11 Jan 2017 | Read review
“Evian not free. Don't eat.”
  • Bathroom
  • Executive room
  • Executive room
  • Executive room
  • Executive room
iris3847, 11 Jan 2017 | Read review
5 of 5
Priceline
USD 129* /night
View Deal
Ctrip.comUSD 133
Agoda.comUSD 130
CancelonUSD 149
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Prices are for 1 room, 2 adults
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