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Sofitel Guangzhou Sunrich

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#16 of 3,300 Hotels in Guangzhou
Certificate of Excellence
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1,307 Reviews from our TripAdvisor Community

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Showing 925: English reviews
Level Contributor
1 review
Reviewed yesterday NEW

General Manager of Sofitel Guangzhou Sunrich Dear Mr. Beat Klarer, My mother and I stayed in your Hotel from 26 to 27 November 2016 to celebrate my mother's birthday. Unfortunately, our enjoyment of this trip was spoiled by your staff who worked for the 2 ON 988 restaurants. My complaints are as follows. We arrived your hotel on 26 November,... More 

Helpful?
Thank Daniel C
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review

Dear Daniel C, Bonjour! Thank you for your comments and we are so sorry to read that you did not enjoy your stay with us last time. The experience you described causes us concern therefore we are looking into implementing fast corrective actions. Our Service Manager Ms. Ana Marques and her team will personally welcome you to make sure that... More 

Level Contributor
7 reviews
Reviewed yesterday NEW via mobile

They have a clean and big rooms, but problems with heater and wi-fi. Restaurant really good, but too expensive... If you are going for biz and your connection is one of the most important thing, choose another hotel. The rest very good, service and people are really nice.

Helpful?
Thank Marc T
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review

Dear Marc T, Bonjour! Thank you for taking the time to tell us about your experience at our hotel when visiting Guangzhou. We are sorry that your experience did not meet your expectations and we do apologise. Please be assured that relevant department heads have definitely looked into the issues that you have mentioned, and taken the appropriate corrective measures... More 

Dieppe, France
Level Contributor
155 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 6 days ago NEW

When the accor Group finally gives us the best of their nobless letters, The management has here incredibly done his job, Very surprising in chinese operations to reach such level of excellence EVEN THE WIFI Connection works 24/7 with high speed...which remains a must in mainland china in most of the 5 stars hotel The breakfast buffet is simply amazing... More 

Helpful?
Thank DJAIL
Island of Gozo, Malta
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

Was away for a month and during all this time Sofitel was by far the best I have stayed in. Very nice decorated rooms with very comfortable beds. Great and professional service. Breakfast excellent. I cant wait to go back to this hotel.

Helpful?
Thank SilvioRapa
Xiamen, China
Level Contributor
32 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 weeks ago

Room comfortable, what you can expect from 5star hotel. Had a steak in the restaurant which was really absolutely excellent. Staff in restaurant very very kind. Only the air-con in the room was too cold and trying to change it did not help. Lobby was really a freezing place.

Helpful?
Thank Orientix
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review

Dear Orientix, Bonjour! Thank you for taking the time to tell us about your experience at Sofitel Guangzhou Sunrich. We are genuinely sorry for your dissatisfaction with our air-conditioner system in the room and lobby. Please be assured that these comments are taken seriously, and the hotel Engineering has attended to this issue and will follow up. We appreciate your... More 

Malaysia
Level Contributor
34 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 weeks ago

stayed in many sofitel hotel in asia pacific region. ..sofitel guangzhou sunrich is one of the best . Excellent hotel and highly recommended. Spacious and well decorated room. Great internet access . The staff is always very friendly , helpful and professional . Nice and luxurius stay experience . Amazing value for money and accor plus member

Review collected in partnership with Accorhotels.com

Helpful?
Thank Tajuddin H
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review

Dear Tajuddin H, Bonjour! Thank you for taking the time to review our hotel. We sincerely appreciate your kind words and the photoes you posted on TripAdvisor. We are very pleased to hear that you feel valued to Accor Le Club member. Thank you for your recommendation on your review and we look forward to welcoming you back soon. Sincerely,... More 

Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

Fantastic hotel. Highly recommended for its location, beautiful rooms and very efficient service. Beds are a bit hard but I believe it is usual in China. Breakfast buffet is great and a lot of variety . Go there every few months for business.

Review collected in partnership with this hotel

Helpful?
Thank Brigitte C
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review

Dear Brigitte C, Bonjour! We sincerely appreciate that you took some of your time to provide us your feedback. It was our great pleasure to take care of you and we also thank you for your recommendation on your review. We are looking forward to being at your service once again soon when visiting Guangzhou. Sincerely, Mingka Li Guest Experience... More 

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 weeks ago

We had a magnificent corner room which was so luxurious it was crazy! The staff were so attentive without being over the top, and always providing little extras, like special tea and little snacks. The executive level access was outstanding, with drinks and canapes for two hours of an evening. Apparently the breakfast is also amazing, but unfortunately we missed... More 

Helpful?
Thank Longweekendsrock
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review

Dear longweekendsrock, Bonjour! We sincerely appreciate that you have taken the time to provide us your feedback when visiting Sofitel Guangzhou and we were truly glad to celebrate with the Club Millésime team your enjoyment. We are awaiting for your return and Club Millésime ambassadors are looking forward to serving you again your favorite breakfast. Sincerely, Mingka Li Guest Experience... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 weeks ago via mobile

If you are ever visiting Guangzhou, then Sofitel Sunrich must be your choice. Amazing hotel with wonderful staff to help you with anything you need. We really like to thank MR Pierre the front desk manager for making our stay a memorable one. Tips: Get a room preferably a luxury room with Lounge access. Totally worth. Amazing rooms. Amazing ambience.... More 

Helpful?
Thank Leah S
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review

Dear Leah S, Bonjour! We sincerely appreciate that you have taken the time to provide us with your amazing review, which we have shared with our entire team. We thank you for your recognition towards Pierre Chidiac, our Front Office Manager and it is a great encouragement to the entire team to create more unforgettable moments to each of our... More 

Sydney, Australia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

We booked two standard rooms and they were comfortable and spacious with good views over Tianhe district. One room had some minor issues with cleanliness but staff rectified this quickly and left some treats as compensation. The bathrooms were luxurious and well appointed. The only issue was finding a power socket in the bathroom which turned out to be hidden... More 

Helpful?
1 Thank pvandeven
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review

Dear pvandeven, Bonjour! Thank you for taking the time to review our hotel. Please allow us to express our apologies again for the cleanliness issue. We are also sorry that the power socket was not convenient. We thank you very much for your description of the hotel surroundings as it is valuable information for other guests coming to visit Guangzhou.... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Spa
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Spa
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Strategically located in Tianhe, the most dynamic financial and commercial district of Guangzhou, the hotel is less than a kilometre away from city landmark CITIC Square and a five minutes drive from Guangzhou East Railway Station, the transportation hub connecting Guangzhou, Dongguan, Shenzhen and Hong Kong. Facilities include 493 spectacular Paris style decor rooms and suites, all overlooking TianHe trendy skyline, 5 innovative bars and restaurants,extensive recreational facilities from SoSpa, SoFit 24-hour fitness centre to an indoor pool enjoying a panoramic view. ... more   less 

Additional Information about Sofitel Guangzhou Sunrich

Address: No.988 Guangzhou Avenue Middle, Guangzhou 510620, China
Region: China > Guangdong > Guangzhou
Price Range: $145 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Guangzhou Sunrich 5*
Number of rooms: 493
Reservation Options:
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Also Known As:
Sofitel Guangzhou Sunrich Hotel Guangzhou
Hotel Style:
#6 Romantic Hotel in Guangzhou
#6 Business Hotel in Guangzhou
#9 Family Hotel in Guangzhou
#13 Spa Hotel in Guangzhou
#16 Luxury Hotel in Guangzhou
#52 Best Value Hotel in Guangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Guangzhou Sunrich staff and other travellers.
7 questions
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Questions? Get answers from Sofitel Guangzhou Sunrich staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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 of 5 bubbles dertekin, 30 Oct 2016 | Read review
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