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The Westin Guangzhou

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#20 of 3,394 Hotels in Guangzhou
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The Westin Guangzhou
The Westin Guangzhou
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1,203 Reviews from our TripAdvisor Community

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Showing 506: English reviews
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Guangzhou, China
Reviewed yesterday NEWvia mobile

Fantastic buffet with family. Environment and food are good. Reasonable price during promotion period. Service is good, especially Ms. Faye, the waitress. Will come back again for enjoying food and service.

Review collected in partnership with 单个酒店
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Helpful?
Thank joeyli1999
Reviewed 1 week ago

I hosted a party in the bar a few days ago. Some of the people complained about the lack of drinks being served (we had asked for both white and red wine, for the first hour they did not serve the white), when I went to complain to the manager, Elvis he rudely told me to solve it with my...

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Helpful?
Thank Ari B
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review

Dear Ari, Thank you so much for taking your time to post such a detailed review and sharing your experience with us. I am very sorry to know that you experienced an unpleasant event in the bar which did not match your expectations. Please do accept my sincere apologies for any inconvenience caused. Your comments are well received and we...

Malaysia
Reviewed 1 week ago via mobile

Fantastic hotel with nearby location with muslim restaurant... The staff are friendly and very helpful. The room is spacious and clean. My room was locked however the manager gave me another room. They fixed the lock issue very fast.

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Helpful?
Thank anasilk
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review

Dear guest, Thank you for choosing The Westin Guangzhou and sharing your stay experience with us. We are very happy to hear that you are satisfied with our service, facilities and restaurants. Your encouraging words of praise has been conveyed to our team respectively, who take this as an inspiration to improve. We would be delighted to welcome you back...

Malaysia
Reviewed 1 week ago

I was in Westin last month. Room, service and breakfast were excellent. However, Internet was pretty bad. When contacted, the service express said its because international sites are moderated in China. However, I know of other 5 star hotels that offer fantastic internet and are in the same category as that of Westin. I couldn't even make whatsapp calls and...

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Helpful?
Thank ashwinc2003
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review

Dear guest, Thank you for your comments and for taking the time to share your experiences during your recent stay with us. Please accept our apologies for the poor Internet and any inconvenience caused. We certainly valued your feedback and suggestions which will help us make further improvement. In terms of refreshment, we are working on plans to uplift our...

Guangzhou, China
Reviewed 1 week ago via mobile

Very conveniently located close to the metro and railway station. I usually stay at Shangrila when I'm I'm gz so was positively surprised. I got lucky to be upgraded to a suite and although I didn't spend much time in the room I had a great time staying at the hotel. The room was spacious and clean with nice view...

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Helpful?
Thank Jonny L
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review

Dear guest, Thank you for choosing The Westin Guangzhou and sharing with us of your stay experience. We are delighted to hear that you had a wonderful time here. It is refreshing to know that you are satisfied with our service, facilities and room. Your encouraging words of praise has been conveyed to the team respectively, who take this as...

Detroit, Michigan
Reviewed 2 weeks ago

lobby was small, prego the Italian restaurant was great, the check in takes too long, the service was good the room is very nice the staff was nice didn't speak much English there is a McDonald's across the street I ate alot of breakfast at

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Helpful?
Thank SeanTravelz
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review

Dear guest, Thank you so much for staying at The Westin Guangzhou and we appreciate your time to post your feedback here. Your feedback is essential for us to improve. Your comments are well received and we have shared your feedback with our F&B service and Frontdesk team respectively. Please be assured that we will continue to improve our daily...

Carlsbad
Reviewed 4 weeks ago via mobile

I stayed at the Westin Guangzhou for 4 days on business and was really pleased all around. The staff was friendly, and accommodating and the rooms were large, and well appointed with high ceilings. I needed printing and some file adjustments from the business center and they were knowledgeable and easily handled the request. Such a relief when traveling for...

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Helpful?
Thank HYRichardson
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review

Dear guest, Thank you for choosing to stay with us at The Westin Guangzhou. I'm truly happy to know that you had a wonderful stay with us and enjoyed our hotel’s facilities and high quality of food as well as our professional service delivered by our colleagues. We will continually create a renewal and individual experience as it is what...

Hong Kong
Reviewed 4 weeks ago via mobile

I visited Guangzhou 3-4 times a year to visit grand house and grand parents. The Westin Guangzhou and Hilton Guangzhou Tianhe are the 2 very hotels that I used to stay by reasons of they are close to the Guangzhou East Station; but most importantly, they give me an extra peace of mind and greater sense of security and safety....

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Helpful?
Thank BettyFung
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review

Dear guest, Thank you for your comments and for taking the time to share your experiences during your recent stay with us. Please accept our sincere apologies for any inconvenience caused. Please be assured that we have several training programs in place and we will continue to develop our Frontdesk associates in those areas that you have highlighted. We also...

Shanghai, China
Reviewed 4 weeks ago via mobile

Located conveniently near East Train Station. Large rooms. But heavenly bed is well past it's best. It is sagging badly. Equipment in the room are broken. Cafe close at 10 pm. Executive Lounge close at 10 pm. The lobby Lounge close at 11 pm. Feels like the hotel shuts down after dark. Breakfast selection is miserable. Even it's service has...

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Helpful?
Thank ttwee
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review

Dear guest, Thank you for choosing to stay with us at The Westin Guangzhou. Please accept our sincere apologies for the aged facilities, amenities and any inconvenience caused. We certainly valued your feedback and suggestions which will help us make further improvement. In terms of refreshment, we are working on plans to uplift our facilities as a part of our...

shenzhen
Reviewed 16 March 2017

I stayed at this hotel on a business trip. The hotel is walking distance from Guangzhou East Railway Station. The hotel staff is very polite and the room is very sweet. If you are going to Guangzhou for business, I will recommend Westin Guangzhou.

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Helpful?
Thank guide-shenzhen
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review

Thank you for choosing to stay with us at The Westin Guangzhou. I am delighted to read that you truly enjoyed your stay and thank you for your recognition of the services provided by our colleagues. We look forward to the pleasure of welcoming you back for another fantastic experience at The Westin Guangzhou.

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Airport Transportation
Official Description (provided by the hotel)
Next to Shopping Malls & Restaurants Our hotel is adjacent to the CITIC Plaza, which is home to Fortune 500 companies, brand shops and many popular restaurants; a 5-minute walk distance from many other shopping/commercial malls and boutiques, such as Tai Koo Hui, Teemall, Grandview and Onelink.Transportation5 minute walking distance to the Guangzhou East Train Station-the southern gateway to Hong Kong; 45-minute travel from the International Baiyun Airport; modern subway system connects the hotel to all parts of the city, two direct subway lines to the airport. Room - Heavenly Spa, Heavenly Bath & ShowerOur Westin rooms which are 50sqm in size offer you the ultimate in comfort and technology including Westin's signature Heavenly Bed(R), invigorating shower and bath, wireless high speed internet access, flat screen television and IP Phones with cordless handset. Or choose our new WestinWORKOUT(R) Room to maintain your wellness routine and fitness regime in the privacy of your room. Bathrooms feature separate bathtubs and showers and makeup/shaving mirrors.Eat and drink well at Hotel - Five restaurants and two barsOur five restaurants and bars include an all-day dining venue, a Chinese restaurant offering the finest Cantonese specialties, a lobby lounge, a Latin American restaurant with live entertainment and a Cuban Cigar Lounge, and an upscale rooftop Italian restaurant and lounge boasting stunning city views. Spa and fitnessHeavenly Spa is a sophisticated urban sanctuary featuring a series of therapies and treatments, with the sole purpose of restoring your body's harmony and balance while shedding fatigue and stress.GeneralIn addition to a full-service spa, The Westin Guangzhou features an indoor pool, outdoor pool, Jacuzzi, sauna, hot & cold plunge pool, and 24-hrs fitness facility. Dining is available at one of the hotel's 5 restaurants. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary high-speed wireless Internet access. Business amenities at this 5-star property consist of a business center, a technology helpdesk, and limo/town car service. Event facilities include conference/meeting rooms, small meeting rooms, and a ballroom. This luxury hotel also offers executive floors, and a concierge desk. Onsite parking is complimentary. ... more   less 

Additional Information about The Westin Guangzhou

Address: No.6 Linhe Middle Road, Tianhe District, Guangzhou 510620, China
Region: China > Guangdong > Guangzhou
Price Range: $170 - $534 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Guangzhou 5*
Number of rooms: 446
Reservation Options:
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Also Known As:
The Westin Guangzhou Hotel Guangzhou
Westin Guangzhou
Hotel Style:
#12 Business Hotel in Guangzhou
#15 Romantic Hotel in Guangzhou
#17 Spa Hotel in Guangzhou
#20 Luxury Hotel in Guangzhou
#68 Best Value Hotel in Guangzhou
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Guangzhou staff and other travellers.
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Questions? Get answers from The Westin Guangzhou staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Find your own internet options”
ashwinc2003, 13 Apr 2017 | Read review
“Get a floor further up. I was only on the 9th, but still a good view from there.”
  • sitting area and a worn out massage chair
  • Do the tower, not worth the 380cny, but you can do the 79cny tour.
  • View from the door
  • Daytime view.
358GMan, 2 Dec 2016 | Read review
“Ask for a club room upgrade to get a better room and access to the club lounge on the top floor.”
BruceM248, 1 Nov 2016 | Read review
“corner room with nice view.”
WenchiWang, 30 Oct 2016 | Read review
“Grand City View, Near MTR and Train Station”
Fredericuz_WC, 7 Oct 2016 | Read review
5 of 5