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Grand Hyatt Guangzhou

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#11 of 3,353 Hotels in Guangzhou
Certificate of Excellence
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Grand Hyatt Guangzhou
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835 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Hyatt Guangzhou
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Showing 424: English reviews
Guelph, Canada
Reviewed 28 November 2016

This hotel is in a newer area of Guangzhou and in a convenient location. The skyline view is spectacular! For starters, this hotel is 15 minutes by taxi from the Guangzhou East Train Station and if you are coming from Hong Kong's Hung Hum Station by train, it is very convenient. The hotel itself has a nice but expensive bar...

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Helpful?
Thank Tony G
guangzhougrandhyatt, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review

Dear Tony G, Thank you for sharing your recent experience at Grand Hyatt Guangzhou with us through the TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectation. We will share your feedback to continue to inspire and motivate our staff to...

Singapore, Singapore
Reviewed 28 November 2016

Was a great stay. Service excellent. Was upgraded to a suite after a minor incident during my previous stay. I was very surprised and pleased that they remembered it and took action to compensate for this.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank sof876
guangzhougrandhyatt, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review

Dear sof876, Thank you for sharing your recent experience at Grand Hyatt Guangzhou with us through the TripAdvisor. We are grateful to have a second opportunity to provide you with superior experience and are delight to hear that we have met your expectation.Your satisfaction will inspire and motivate our staff to continue to deliver exceptional customer service. Once again, thank...

Herzlia, Israel
Reviewed 27 November 2016

It was generally a pleasant stay. Service and room are both good, although I didn't spend much time in the hotel because of business. The only thing bothered me was the separate elevator, not very convenient I must say.

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Helpful?
Thank Lutzvi
guangzhougrandhyatt, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review

Dear Lutzvi, Thank you for sharing your recent experience at Grand Hyatt Guangzhou with us through the TripAdvisor. We are delighted to hear that you had a pleasant stay last week. The separate elevator is designed for security and we feel sorry that it brought you inconvenience. Once again, thank you for staying at Grand Hyatt Guangzhou and welcome back!

shanghai
Reviewed 25 November 2016

We organized a special work event in this hotel with many VIPs coming from all cross Asia, and I am very happy with the choice we made, while in CN compared to other Asian countries we can be disappointed by the quality of service and environment of 4-5 stars hotel, Grand Hyatt ticked almost all the boxes (and i am...

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Thank Boum-Bour L
guangzhougrandhyatt, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review

Dear Boum-Bour L, Thank you for sharing your recent experience at Grand Hyatt Guangzhou with us through the TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectation. We will share your feedback to continue to inspire and motivate our staff to...

Hilversum, The Netherlands
Reviewed 19 November 2016

This is a hotel in the Hyatt chain. Rooms are spacious with good equipment. Lobby is on the 22nd floor. Gym and swimming pool at 24th floor which also has spa and sauna. There are very nice restaurants for breakfast, lunch and dinner. As expected there are several conference rooms e.g. On the 3rd floor.

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Helpful?
Thank RuurdvanElburg
guangzhougrandhyatt, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review

Dear RuurdvanElburg, Thank you for sharing your recent experience at Grand Hyatt Guangzhou with us through the TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectation. We will share your feedback to continue to inspire and motivate our staff to deliver...

Singapore, Singapore
Reviewed 14 November 2016

I was unfortunate enough to have stayed at the Grand Hyatt on two different business trips over two consecutive weeks and have regretted both stays. The location of my meetings makes Grand Hyatt and 3 other hotels nearby the most convenient choices. However, the rates at the Grand Hyatt on both instances were the most competitive given the Canton fair...

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Thank Adesitraveller
guangzhougrandhyatt, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review

Dear Adesitraveller, Thank you for sharing your recent experience at Grand Hyatt Guangzhou with us through the Tripadvisor. We feel sorry that we have unfortunately fallen short of your expectation during your recent stay. Please accept our sincere apology for bringing your inconvenience in the room as well as at the reception. We have shared your feedback with the appropriate...

Brazil
Reviewed 9 November 2016

I have been stayed at Grand Hyatt in the last 5 years due Canton Fair. A very nice place to stay in one of the best area in Guangzhou. But the rooms must be renewed urgently! Very old carpets and bad situation in bathrooms. Despite rooms hotel has an excellent breakfast and a la carte restaurant and buffet at night....

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Thank HADT
guangzhougrandhyatt, 客户关系经理 at Grand Hyatt Guangzhou, responded to this review

Dear HADT, Thank you for sharing your recent experience at Grand Hyatt Guangzhou with us through the Tripadvisor. We appreciate your continual stay in our hotel and are delighted to hear your satisfaction with our food. We will feedback your valued suggestion to our colleagues and update our room equipment. Thank you again for your time and come visit us...

Sanya, China
Reviewed 7 November 2016

Very nice and sophisticated city hotel, good food and beverage operations. Room was nice but not sure I liked the layout as not my taste. Good service and very helpful so recommend to anyone looking for a very good hotel in the new town area of Guangzhou.

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Thank Richard R
guangzhougrandhyatt, 客户关系经理 at Grand Hyatt Guangzhou, responded to this review

Dear Richard R, Thank you for sharing your experience at Grand Hyatt Guangzhou through the Tripadvisor. We are delighted to hear your appreciation on our food and beverage as well as our service. Your valued feedback is integral to our ability to continue to improve our service. Once again, many thanks for staying at Grand Hyatt Guangzhou and hope to...

Riyadh, Saudi Arabia
Reviewed 3 November 2016

Review collected in partnership with Hyatt Hotels
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Thank Abdulkarim H
guangzhougrandhyatt, 客户关系经理 at Grand Hyatt Guangzhou, responded to this review

Singapore, Singapore
Reviewed 28 October 2016

Have you ever stayed in a 5 stars hotel ,......after a long day and wanted to unwind yourself in a hotel lounge (with live band), request the band to sing a song out of a list of 5 got told off that they DON'T KNOW any of the songs........ Com on,,, songs by Mariah Carey, Whitney Houston then you are...

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Thank Bernie N

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting

Additional Information about Grand Hyatt Guangzhou

Address: No.12 Zhujiang West Road, Pearl River New City, Tianhe District, Guangzhou 510623, China
Region: China > Guangdong > Guangzhou
Price Range: $178 - $336 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Guangzhou 5*
Number of rooms: 368
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Ctrip TA, Hotels.com, Expedia, Priceline, Travelocity, Hyatt Hotels Corporation, Agoda and Cheap Tickets so you can book your Grand Hyatt Guangzhou reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hyatt Guangzhou Hotel Guangzhou
Guangzhou Grand Hyatt
Guangzhou Hyatt
Hotel Style:
#10 Spa Hotel in Guangzhou
#10 Business Hotel in Guangzhou
#11 Luxury Hotel in Guangzhou
#68 Best Value Hotel in Guangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt Guangzhou staff and other travellers.
5 questions
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Questions? Get answers from Grand Hyatt Guangzhou staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are really in a bad situation for a Grand Hyatt brand!”
 of 5 bubbles HADT, 9 Nov 2016 | Read review
“Ask for a high floor for a nice view”
 of 5 bubbles Dojima, 7 Nov 2016 | Read review
“Don't stay here With elderly coz bathroom ( Japanese style bath).”
 of 5 bubbles 698bernien, 28 Oct 2016 | Read review
“Higher floors saves lift time!”
 of 5 bubbles Fauchards, 24 Jun 2016 | Read review
“great location”
 of 5 bubbles rayzag, 22 Jun 2016 | Read review
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