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Grand Hyatt Guangzhou

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#12 of 3,386 Hotels in Guangzhou
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Grand Hyatt Guangzhou
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859 Reviews from our TripAdvisor Community

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Showing 440: English reviews
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Reviewed yesterday NEW

A friendly, conveniently positioned hotel that has all of the Western home comforts. It has slipped a little in recent times, skimping on things like the free fruit and the minibar content. The bar and restaurant are both pleasant enough (the live music has improved dramatically in the last year), with a huge range of food in the breakfast/dinner buffet....

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Helpful?
Thank Jon F
Hong Kong, China
HOTEL’S FAVOURITE REVIEW
Reviewed 2 January 2017

Among my previous stays in different branded hotels in Guangzhou, Grand Hyatt Guangzhou has become my most favorite hotel in Guangzhou at the moment. The hotel is well-located in the central area of Guangzhou in which there are big shopping malls and business building nearby but it will not be too busy and noisy. The metro station is just around...

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Thank AnDy_Tse_829
About Hotel's Favourite Review
guangzhougrandhyatt, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review

Dear AnDy_Tse_829, Thank you for sharing your recent experience at Grand Hyatt Guangzhou with us through the TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectation. Your satisfaction will continue to inspire and motivate our staff to deliver exceptional customer service....

South africa
Reviewed 3 days ago NEW

staff were very helpful and pleasant room and service excellent facilities at this hotel great felt like I was at home me and my family will definitely return to this hotel a must at this hotel is the indoor pool

Review collected in partnership with Hyatt Hotels
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Thank 827husaina
London
Reviewed 1 week ago via mobile

This was my first visit to China and the hotel was booked on recommendations. Great location by the green mall. Easy access and convenient. The hotel itself is fantastic with clean comfortable rooms and great service from staff. The restaurant is hugely over priced but I guess that is expected. My only complaint is that while my other colleagues got...

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Thank Hamid D
Singapore, Singapore
Reviewed 1 week ago

Grand Hyatt is located in the central of business district. Very good location and it is near to the subway station. At the basement of this location is fill with food stores. You will never feel hungry.

Review collected in partnership with Hyatt Hotels
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Thank kumsengt2017
Hong Kong, China
Reviewed 1 week ago via mobile

Location: excellent. It was next to the metro station at the most upscale business district. Service: very good. Nice and courteous staffs Rooms: very strange room layout with a see through blind over the shower, more like a honeymoon suite than a business suite. The bed felt like a roll out bed although it was reasonably comfy. There were marks...

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Helpful?
Thank mon0818
guangzhougrandhyatt, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review

Dear mon0818, Thank you for sharing your recent experience at Grand Hyatt Guangzhou with us through the TripAdvisor. Your thoughts as a guest is highly valued. We are delighted to hear your satisfaction with our staff, and it will inspire and motivate our staff to deliver exceptional customer service. We will also share your feedback on room layout and Buffet...

Mexico City, Mexico
Reviewed 2 weeks ago via mobile

Good quality hotel. Attentive and efficient staff. Delicious yet expensive restaurants. Centrally located. Despite other reviews, room layout is quite great! Perfect gym. Hotel starts to show its age, still functional but doesn't feel new anymore.

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Helpful?
Thank draghignazzo
guangzhougrandhyatt, Front Office Manager at Grand Hyatt Guangzhou, responded to this review

Dear draghignazzo, Thank you for sharing your recent experience at Grand Hyatt Guangzhou with us through the TripAdvisor. We take great pride in serving your needs and are delighted to hear that we have met your expectation. Your satisfaction will continue to inspire and motivate our staff to deliver exceptional customer service. Once again, thank you for staying at Grand...

Reviewed 2 weeks ago via mobile

Stayed there one night unfortunately. Great corporate price which give me very nice room with club benefits, great drinks and food at the club. Wonderful selection for breakfast, just outstanding SPA and professional therapist. Very helpful team who helped me booking train ticket to Hong Kong. Great English speaking team. Very much highly recommend hotel

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Helpful?
Thank Eyal S
guangzhougrandhyatt, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review

Dear Eyal S, Thank you for sharing your recent experience at Grand Hyatt Guangzhou with us through the TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectation. Your satisfaction will continue to inspire and motivate our staff to deliver exceptional customer...

Singapore, Singapore
Reviewed 2 weeks ago

hotel location is good. close to IFC and many other main businesses. Room is clean and cozy. overall service is good. Breakfast restaurant the staff were not helpful. also it is very confusing inside the restaurant to find right food choice. The bar is very dull. Menu listed drink options were not available and the response is sold off.

Review collected in partnership with Hyatt Hotels
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Thank Ajith Kumar P
guangzhougrandhyatt, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review

Dear Ajith Kumar P, Thank you for sharing your recent experience at Grand Hyatt Guangzhou with us through the TripAdvisor. We will share your feedback on hotel restaurant and the bar with the hotel management team to further improve our customer service. Hope that we could have another chance to provide you a superior stay and present you the Hyatt...

London, United Kingdom
Reviewed 2 weeks ago

Third stop on a China Business trip where I stayed all at Hyatt hotels - Beijing, Shanghai, Guangzhou and Shenzhen. The hotel and rooms are on the smaller side for a Grand Hyatt, it definitely still meets the standard of a Hyatt Hotel, but not quiet a Grand in my opinion. Experience wasn't bad, some staff were excellent, others were...

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Thank EuroAsiaJetter
guangzhougrandhyatt, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review

Dear EuroAsiaJetter, Thank you for sharing your recent experience at Grand Hyatt Guangzhou with us through the TripAdvisor. We are delighted to hear that we have met your overall expectation. We will share your feedback with the hotel management team and improve the checkout service, as well as inspire and motivate our staff to deliver exceptional customer service. Once again,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting

Additional Information about Grand Hyatt Guangzhou

Address: No.12 Zhujiang West Road, Pearl River New City, Tianhe District, Guangzhou 510623, China
Region: China > Guangdong > Guangzhou
Price Range: $223 - $417 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Guangzhou 5*
Number of rooms: 368
Reservation Options:
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Also Known As:
Grand Hyatt Guangzhou Hotel Guangzhou
Guangzhou Grand Hyatt
Guangzhou Hyatt
Hotel Style:
#10 Business Hotel in Guangzhou
#11 Spa Hotel in Guangzhou
#12 Luxury Hotel in Guangzhou
#72 Best Value Hotel in Guangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt Guangzhou staff and other travellers.
5 questions
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Questions? Get answers from Grand Hyatt Guangzhou staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Early checkout can take a little longer due to communication issues”
 of 5 bubbles EuroAsiaJetter, 3 Mar 2017 | Read review
“The Club level is worth the extra price.”
 of 5 bubbles Labatt, 17 Feb 2017 | Read review
“Rooms are really in a bad situation for a Grand Hyatt brand!”
 of 5 bubbles HADT, 9 Nov 2016 | Read review
“Ask for a high floor for a nice view”
 of 5 bubbles Dojima, 7 Nov 2016 | Read review
“Don't stay here With elderly coz bathroom ( Japanese style bath).”
 of 5 bubbles 698bernien, 28 Oct 2016 | Read review
5 of 5