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Madinah Marriott Hotel

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Madinah Marriott Hotel
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92 Reviews from our TripAdvisor Community

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Showing 78: English reviews
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Manchester, United Kingdom
Reviewed 4 weeks ago

The property needs a total refit inside. Having experienced a typical room before being upgraded to a suite we would have not stayed at the property in a typical room. The suite was comfortable, the view was good and room was clean. The bathroom amenities were even better than at The Makkah Marriott Jabal Omar. But the compliments stop there....

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Helpful?
Thank Imran L
IslamFarghaly, General Manager at Madinah Marriott Hotel, responded to this review

Dear Valued Guest Thank you for taking the time to share your constructive feedback, it is good to know that the suit was comfortable, as we do strive to provide our guests with the best level of service we will share your comments with the concerned departments. we are looking forward to welcoming you though at our hotel. Warmest Regards

A TripAdvisor Member
Level Contributor
5 reviews
4 hotel reviews
1 helpful vote
Reviewed 18 February 2017 via mobile

No parking availble as shown in hotel service Room was not clean ,there was water on the floor in more than one place (moket) , i asked for room change with no response although i am a member in marriott reward program Room was very narrow and the view was very bad (not clean)

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Helpful?
Thank A TripAdvisor Member
IslamFarghaly, General Manager at Madinah Marriott Hotel, responded to this review

Dear Valued Guest I would like to thank you for taking the time to share your constructive feedback, as we are striving to provide our guests with the best level of service, we will communicate your valuable comments with every concerned department in order to make sure that this experience will not repeat again with any guest. we are looking...

Riyadh
Reviewed 25 January 2017 via mobile

The hotel located in the central area of the masjed alnabawi. The check in experience was excellent and room allocation was great. This was done by the receptionist Amar. The furniture is a bit old and need to be refurbished. The restaurant is not as expected, the tables distribution and the ambiance .. overall, acceptable with great potential for improvement,,

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Helpful?
Thank Khaled A
IslamFarghaly, General Manager at Madinah Marriott Hotel, responded to this review

Dear Valued Guest Thank you for taking the time to share your constructive feedback, we are very glad to know that the check in experience was good as well as the room allocation, as we do strive to provide our guests with best experience, we will deeply consider your valuable comments. we are looking forward to welcoming you though at...

Chicago, Illinois
Reviewed 18 January 2017 via mobile

Not the best Marriott I have stayed in. Check-in process was ok but had communication issue with front-desk person. Room was good sized however lot of traffic noise and curtains did not cover the windows completely. Hotel provided shuttle to Haram but you still need to walk. Hotel is about half a kilometer from gate 6 of Haram so with...

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Helpful?
Thank Gypsy_Batuta
IslamFarghaly, General Manager at Madinah Marriott Hotel, responded to this review

Dear Valued Guest Thank you for taking the time to share your constructive feedback, it is good to know that the check in met your expectation and the room size was comfortable, We are very sorry for any inconvenience might be caused, as we are striving to provide our guests with the best services and standards, we will share your...

Riyadh, Saudi Arabia
Reviewed 8 January 2017

Went there as a family in November. There were several negatives, which is a bit uncharacteristic of Marriott standards. We weren't greeted warmly at all at the reception which was a bit disappointing. I asked for a high floor room at the time of reservation to avoid the traffic noise but got one on the second floor. The rooms are...

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Helpful?
Thank Moe R
IslamFarghaly, General Manager at Madinah Marriott Hotel, responded to this review

Dear Valued Guest Thank you for taking the time to share your constructive feedback, it is really good to know that you enjoyed the breakfast and the hotel location was convenient to you. As we do strive to provide our guests with the best standard of services, we will highly consider your comments while training our teams to be able...

Sheffield, United Kingdom
Reviewed 28 December 2016 via mobile

Nicely located hotel in reference to the Holy Masjid al Nabwee. Currently undergoing some renovation according to the sign post inside. Not sure where. Breakfast is great and the staff are very friendly. The room windows need better sealing as they don't shut tightly and therefore can be on the noisy side from traffic outside .

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Helpful?
Thank AlK602
Srinagar
Reviewed 21 December 2016

This is a very very old hotel with bed mattresses from another century. It is far from the Haram (atleast 15 mts walk). When tried to order food from room service, they recommend a restaurant outside the hotel. They dont even try to tell you the choices. Its very noisy as it is right on the main road and the...

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Helpful?
Thank ZubairJalal
IslamFarghaly, General Manager at Madinah Marriott Hotel, responded to this review

Dear Zubair Thank you for taking the time to share your constructive feedback, please accept our apologies for any inconvenience might be caused, we will take your comments further and will work on them. we are looking forward to welcoming you though at our hotel. Warmest Regards Islam Farghaly

Toronto, Canada
Reviewed 18 December 2016 via mobile

Let me start by saying that most people have written reviews that may not do justice to this hotel. We stayed 5 nights and received the 5 start treatment we didn't receive at another hotel we stayed at last year. Check-in: As a gold member, Farouk (Front Desk Manager) and team, gave us a warm welcome and made the check...

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Helpful?
Thank Zaibii
Reviewed 27 November 2016 via mobile

Nice 5 star hotel with all modern facilities. Haram sharif is 5-7 minutes walk and you can visit masjid ghamama, masjid Ali, masjid Omar on way to haram sharif as they are on way. It's location is extremely convenient. Had very bad Arabian food ( worst ever) and paid 117 riyals for it. Hope it was a one off mistake...

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Helpful?
Thank mahtab a
Riyadh, Saudi Arabia
Reviewed 4 October 2016

I stayed there for 5 nights with my family and parents. We booked two rooms. Our check-in and check-out was very smooth and quick, I requested for a late check-out which they agreed some hesitation. They have shuttle service to the haram all the day. Even if you are coming out late from the Haram you can call hotel reception...

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Helpful?
1Thank Innonomi

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Madinah Marriott Hotel

Address: King Faisal Street, opposite Madinah Governor Off. | PO Box 25711, Medina, Saudi Arabia
Region: Saudi Arabia > Al Madinah Province > Medina
Price Range: $92 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Madinah Marriott Hotel 5*
Number of rooms: 150
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Also Known As:
Marriott Medina
Medina Marriott
Madinah Marriott Hotel Al Madinah/Medina, Saudi Arabia
Hotel Style:
#23 Luxury Hotel in Medina
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Questions & Answers

Here's what travellers have asked, with answers from Madinah Marriott Hotel staff and other travellers.
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Questions? Get answers from Madinah Marriott Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher level haram view”
  • built in sort of walk in wardrobes
  • 10 minute walk but entrance straight to Prophet SAW's tomb
 of 5 bubbles ImranL_13, 23 Feb 2017 | Read review
“Choose corner rooms, like 301 or 401 etc they are bit larger and have a nice view.”
 of 5 bubbles Innonomi, 4 Oct 2016 | Read review
“Try to choose the Rooms that end with 10 like 1010, 210 as they are corner ones with spacious and a great view from the back side.”
 of 5 bubbles FaisalK0, 23 Jun 2016 | Read review
“do choose a room facing the main street, there windows aren't soundproof.”
 of 5 bubbles emeyg, 21 Apr 2016 | Read review
“Stay away from this hotel”
  • Dirty and brocken bathroom floor
  • torn lampshed
  • Broken wall - dirty as well.
  • Dusts and soil in the room
  • Chewing gum on the bed frame
  • Cleaning conducted by Marriott Madinah employees - supervisor supervising the cleaning effort
 of 5 bubbles TQIslam, 29 Mar 2016 | Read review
5 of 5