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Neptun Hotel

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135 Reviews from our TripAdvisor Community

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Showing 21: English reviews
Dubai, Dubai, United Arab Emirates
Reviewed 15 September 2016 via mobile

I did not enjoy my stay here. First if all it is very old fashioned. Old linen and decor in the rooms. The wifi did not work in my room for the entire stay. The pool was an extra charge to use. And the food is atrocious! Breakfast consisted of the previous evenings leftovers pasta and stew! I will not...

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Helpful?
Thank Liseylew
Reviewed 2 September 2016 via mobile

Well as the title saya...not a good option. I must say that the Hotel has two class room, basic and higher level. I have been in both of them and the basic, is really basic, small TV, karpet, small shower and bath, little facilities. No air conditioning and in winter you have to sleep with open window but I this...

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Thank Patrick C
Yerevan, Armenia
Reviewed 14 July 2016

I stayed in a single room for 4 days. The room was not so clean and with extremely bad smell, maybe from the carpet. because of that I had an allergy there. Breakfast was law quality, service is not the best one. Not close to main attractions but 7 minutes walk from metro station.

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Thank armenuhy
Arezzo, Italy
Reviewed 21 March 2016

Average for Russia,,,don't expect the same service and atmophere of other similar hotels around the world, but it is good enough to sleep and stay! I recommend it only if you don't have another valid alternative.

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Thank giampiero p p
Glasgow, Scotland, United Kingdom
Reviewed 9 February 2016

I have stayed in this hotel a number of times on business in St Petersburg. It is a distance outside if the main attractions, however it does have a pool and spa which are free o guests prior to 09.00am. The rooms are clean and tidy, however the breakfast buffet is rather limited, hives my allergy to eggs. It nice...

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Thank Iain D
Ferrara, Italy
Reviewed 11 September 2015 via mobile

This hotel is lame, by far the worst I ever tried in Russia. Dirty, old and pointless. No room service and the so called "restaurant" closes at 07:00 p.m. This means that if you check in later than that you go to sleep without dinner. Not even a snack since there's none in the minibar, just few drinks. The access...

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Thank AS19711122
Reviewed 13 May 2015 via mobile

This hotel taught me not to believe photos when you make a booking.... Beds are very very bad, I had big pains on my back during my stay. Housekeeping is awful, they did not change the sheet even I have hanged "tidy room" card. One more thing, they have charged us 150 RUB registration fee, I did not understand what...

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Thank CEYHUN K
Rotterdam, The Netherlands
Reviewed 29 April 2015

Because of water damage in the originially booked hotel they booked a room for me in this hotel. The breakfast is simple and not shown as on photo's from hotel. The room was terrible and not clean as shown on my photo's The room need a good restauration including new beds. I will never advise this hotel to others.

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Thank Jacco_Hendrikx
Berlin, Germany
Reviewed 16 December 2014

Near the Aquarium, the metro aand a park in a quiet place the hotel neptun needs really some renovation. The lobby is nice and the stuff friendly. All the restaurant parts are outsourced and to pay seperately. The rooms are not small but floorcovering and furniture needs a renovation.

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Thank Thomas M
Ekaterina V, Директор по продажам at Neptun Hotel, responded to this review

Dear Thomas M, We appreciate your opinion of our work. We finished room renovation and glad to see you in the updated rooms. Please note: rooms in the building A - economy (with a facelift), rooms in block B - "comfort" (with capital repair).

Stirling, United Kingdom
Reviewed 4 November 2014

I ran training courses here for 6 days. Reasonable conference facilities. Good fast wifi. Comfort break food was delicious, with various piroshka on offer - all good. Reception efficient and friendly. Would use again.

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Helpful?
Thank Colin G
Ekaterina V, Директор по продажам at Neptun Hotel, responded to this review

Dear Colin G, We highly appreciate Your feedback. Your opinion is very important for us. Always glad to see You as our regular guest and friend.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Free Breakfast
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
Welcome to the Neptun hotel, located in the historical city center closely to the famous Nevsky prospect, near metro station.The Neptun is a modern Business-Hotel with the infrastructure developed. At your service:Comfortable rooms of different categories;Conference rooms with modern equipment;The restaurant, banquet halls, bars;Sport and leisure complex.The hotel provides beauty saloon, 200-car parking and shops. We can book train and airline tickets and order a taxi.The unique feature of the hotel is that of the Christmas Chapel being supervised by the Nikolay-Bogoyavlensky Cathedral.In the parking zone of the hotel there are the Planeta Neptun shopping and Leisure Center and the first in Russia Oceanarium providing an amazing under-water experience.We are proud of our reputation and will do our best to make you feel like at home. ... more   less 

Additional Information about Neptun Hotel

Address: Obvodnogo Kanala Emb., 93A, St. Petersburg 191119, Russia
Region: Russia > Northwestern District > St. Petersburg
Price Range: $35 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Neptun Hotel 4*
Number of rooms: 137
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Also Known As:
Best Western St. Petersburg
St. Petersburg Best Western
Hotel Style:
#65 Luxury Hotel in St. Petersburg
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Questions & Answers

Here's what travellers have asked, with answers from Neptun Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There is a large mall 5 minutes walk away and a number of decent dining and socialising option not too far away.”
 of 5 bubbles IainD363, 9 Feb 2016 | Read review
“Look to get as high a floor as possible, thesis this the best”
 of 5 bubbles IainD363, 22 Oct 2013 | Read review
“Choose room 627, beautiful views.”
 of 5 bubbles octopeg, 22 Aug 2012 | Read review
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