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SO/ Sofitel St. Petersburg

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Voznesenskiy Ave., 6 Isaac Cathedral, St. Petersburg 190000 Russia
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Room & Suite (231)
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About

#37 of 682 hotels in St. Petersburg
Location
Cleanliness
Service
Value
Travellers' Choice
See and be seen in the first ever SO/ in Russia, a place to be in the heart of dynamic St. Petersburg. Discover the sophisticated Faberge Egg imagined by an iconic desginer Antonio Citterio with unique décor and views over St. Isaac's Cathedral. Enjoy service excellence of just Say SO attitide, unwind in the MIXO lobby bar and experience SO parties on the HI-SO rooftop overlooking the pulsating cityscape.
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Full view
Property amenities
Free public parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Rooftop bar
Airport transportation
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Butler service
Doorperson
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Green
Languages Spoken
Russian
1,522Reviews17Q+A100Room tips
Traveller rating
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Popular mentions
Ivan Resov wrote a review Mar 2021
1 contribution
+ Spacious and silent room + Very, very good location + Friendly and helpful staff + Lots of restaurants nearby + Most POI are in 5 min walk + Tourist bus station 1 min walk + Big TV in a room + Complimentary soft drinks from minibar +- Very soft pillows/matress (depends if you like it or not, just be aware). - Extremely overpriced breakfast. Just ordering via regular "a la carte" in that same restaurant could save you 50% of what they want to charge you for breakfast included. Overall rating: recommended to visit.
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Date of stay: March 2021
Location
Service
Sleep Quality
Room Tip: Choose room size, not a view. Most views are meh.
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Response from SO Sofitel St Petersburg, General Manager at SO/ Sofitel St. Petersburg
Responded 3 weeks ago
Dear IvanResov, Thank you so much for your detailed feedback on your stay at SO/ St. Petersburg. I am glad that you estimated our hotel location which is really comfortable for the sightseeing. With the help of our Just Say So service our talents always pay attention to every detail and do all their best to make our guests’ stay comfortable and memorable. It’s also very enjoyable to know that you were able to appreciate the design and comfort of our rooms, decorated by famous Italian designer Antonio Citterio. It’s a pleasure for me and my team to learn that you would like to recommend our hotel. We will be looking forward to welcome you again in SO/ St. Petersburg. Best regards, Ada Egorova General Manager
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Vlad G wrote a review Aug 2020
1 contribution
This past weekend, we had the pleasure of staying at this hotel, and we couldn't be happier we went with this choice for our wedding weekend. While there are many luxurious hotels in proximity like Four Seasons and Lotte, we went with Sofitel, and there are many reasons why. We were impressed by the great customer service since our very first interaction with the hotel, when we told them we are picking a hotel for our wedding. They took the time and walked us through their property, its gorgeous terrace with a breathtaking view of St. Isaac's Cathedral, and a few different rooms we could choose from. Sergei at the reception desk was very courteous, polite, and friendly, so we felt right at home! Throughout our stay, the staff was extremely helpful, attentive, and ready to help out with any question / request that came up. Our whole experience really couldn't have been any better, this is our new favorite hotel in St Petersburg, and I am sure we will be coming back here regularly.
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Date of stay: August 2020
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Response from SO Sofitel St Petersburg, General Manager at SO/ Sofitel St. Petersburg
Responded 25 Aug 2020
Dear 799vladimirg, Thank you so much for your positive comment about your stay in SO/ St. Petersburg. I am happy that you and your soulmate spend your special weekend with us. It is a pleasure to know that you could enjoy the professionalism of our talents delivering our signature Just Say SO service and fulfilling every wish of our guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ada Egorova General Manager
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Arv T wrote a review Aug 2020
St. Petersburg, Russia1 contribution
The worst ever stay in Sofitel (August 7-10, 2020)! Arrogant staff, lacking professionalism , and even being rude to guests, the prepaid breakfast was never served during the whole three-day stay. The desk officers never had an answer or explanation to what was happening around, mostly forgetting to extend apologies for poor service, non organized work and inconveniences. The room service was shocking, not clean, moreover , the room was full of mosquitoes, and none cared! We could face the same scene in other rooms as well where our friends were staying! So we had to change our location and move to another hotel in the neighborhood. Being honest , it was not even close to a 2-star hotel (acclaimed 5-star). Clearly, this hotel is not worth of money you pay for! P.S. after all our complaints the hotel staff decided to reimburse the fees for the failed breakfasts, seems it’s a common experience for all guests staying at this hotel !
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Date of stay: August 2020Trip type: Travelled with friends
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Response from SO Sofitel St Petersburg, General Manager at SO/ Sofitel St. Petersburg
Responded 17 Aug 2020
Dear 262arvt, Thank you for taking the time to share your experience at our hotel and for your valuable feedback. Please, allow me to express my sincerest apologies that we could not meet your expectations. I am extremely sorry for the delay in the breakfast served to your room, which caused your disappointment. Of course, you don’t need to know about our difficulties in serving breakfast at the same ordered time to many rooms of the full hotel. I just really hope that we can go back to before-pandemic life very soon and start to serve usual Buffet Breakfast at the new restaurant Bio my Bio at the ground floor of our hotel. It’s also heart-breaking to read your remarks about the friendliness and the professionalism of our staff and room cleaning. I will run an additional training for all involved departments in order to make sure we fully confirm to your expectations next time you visit us. Please do not hesitate to contact me at HB315-GM@sofitel.com anytime for any further questions or requirements. Sincerely hope to welcome you back one day! Kind regards, Ada Egorova General Manager
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Andy_St_Pete_2017 wrote a review Jun 2020
St. Petersburg, Russia189 contributions97 helpful votes
SO is not only the great hotel, they are perfectly prepared for new normal with COVID, our family felt safe and relaxed during 2day stay. Doorman always friendly and it makes a good start for the check in, reception provides help and friendliness, that's all you need to feel like home. Great breakfast served in the morning to the room. During day room service has upscale selection of food and wine. Would had been nice if they served wine with some snacks, though some snacks and drinks were indeed free at minibar. Great place to stay for first visit to St.Petersburg, located opposite St. Isaac Cathedral and 200 meters to Hermitage. The bar on the rooftop is one of the best places to enjoy summer in the big city, though it was still closed, unfortunately. Summing up, one of the best 5 hotels in Moscow and St.Petersburg. Though if comparing worldwide, hotel lacks digital features, I would like to have access not only to TV, but to leading wellness and entertainment programs, programmed light options, buit in sockets for Asia and US standards, Apple/Samsung charging stations and many small things that are normal for the 5 star hotel with big ambitions.
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Date of stay: June 2020
Rooms
Cleanliness
Service
2 Helpful votes
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Response from SO Sofitel St Petersburg, General Manager at SO/ Sofitel St. Petersburg
Responded 23 Jun 2020
Dear Andy_St_Pete_2017, Thank you so much for such a warm review regarding your stay in SO/ St. Petersburg! I appreciate your trust in us. In SO/ St. Petersburg we have introduced intensified hygiene & prevention measure to ensure your safety. Our hotel does have a great location what is really comfortable for the sightseeing. I am glad that you estimated our In-room dining menu as well as selection for the breakfast. With the help of our Just Say So service our talents always pay attention to every detail and do all their best to make our guests’ stay comfortable and memorable. Moreover our talents has passed comprehensive safety and hygiene training. I look forward to welcome you in the nearest future. Best regards, Ada Egorova General Manager
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GEN49 wrote a review Mar 2020
Normandy, France9 contributions12 helpful votes
We stayed for 3 days and we can highly recommend this hotel: very spacious rooms, perfect location. But what we appreciated most was the service. Artur the concierge organized a private guided city tour with their own chauffeur driven limousine, tickets for opera, ballet, etc. Hotel picked us up at airport. And this for a very good value for money.
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Date of stay: February 2020Trip type: Travelled as a couple
1 Helpful vote
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Response from SO Sofitel St Petersburg, General Manager at SO/ Sofitel St. Petersburg
Responded 5 Mar 2020
Dear GEN49, Thank you so much for the review on SO/ St. Petersburg. I am glad to receive your comment about staff representing our signature Just Say So service. I am happy that you felt warmly welcomed and have appreciated our caring attitude especially from the concierge side. It is a pleasure to hear that you enjoyed all organised activities for your stay in St. Petersburg. I am also happy to hear that you were able to appreciate the design and comfort of our rooms, decorated by famous Italian designer Antonio Citterio. My team and I will be looking forward to welcome you again in SO/ St. Petersburg. Best regards, Ada Egorova General Manager
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PRICE RANGE
USD 170 - USD 402 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
w st. petersburg hotel st. petersburg
LOCATION
RussiaNorthwestern DistrictSt. PetersburgAdmiralteisky
NUMBER OF ROOMS
137
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Frequently Asked Questions about SO/ Sofitel St. Petersburg
Which popular attractions are close to SO/ Sofitel St. Petersburg?
Nearby attractions include The State Museum St. Isaac’s Cathedral (0.2 km), Petrovskaya Aquatoria Museum-Model of St. Petersburg and Suburbs (0.4 km), and Maze of Fear (0.3 km).
What are some of the property amenities at SO/ Sofitel St. Petersburg?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at SO/ Sofitel St. Petersburg?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at SO/ Sofitel St. Petersburg?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at SO/ Sofitel St. Petersburg?
Yes, free public parking nearby is available to guests.
What are some restaurants close to SO/ Sofitel St. Petersburg?
Conveniently located restaurants include Restaurant Dolma, all Seasons, and Tandoor.
Are there opportunities to exercise at SO/ Sofitel St. Petersburg?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does SO/ Sofitel St. Petersburg have an airport shuttle?
Yes, SO/ Sofitel St. Petersburg offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is SO/ Sofitel St. Petersburg located near the city centre?
Yes, it is 0.6 km away from the centre of St. Petersburg.
Are any cleaning services offered at SO/ Sofitel St. Petersburg?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at SO/ Sofitel St. Petersburg?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.