+ Spacious and silent room + Very, very good location + Friendly and helpful staff + Lots of restaurants nearby + Most POI are in 5 min walk + Tourist bus station 1 min walk + Big TV in a room + Complimentary soft drinks from minibar +- Very soft pillows/matress (depends if you like it or not, just be aware). - Extremely overpriced breakfast. Just ordering via regular "a la carte" in that same restaurant could save you 50% of what they want to charge you for breakfast included. Overall rating: recommended to visit.
This past weekend, we had the pleasure of staying at this hotel, and we couldn't be happier we went with this choice for our wedding weekend. While there are many luxurious hotels in proximity like Four Seasons and Lotte, we went with Sofitel, and there are many reasons why. We were impressed by the great customer service since our very first interaction with the hotel, when we told them we are picking a hotel for our wedding. They took the time and walked us through their property, its gorgeous terrace with a breathtaking view of St. Isaac's Cathedral, and a few different rooms we could choose from. Sergei at the reception desk was very courteous, polite, and friendly, so we felt right at home! Throughout our stay, the staff was extremely helpful, attentive, and ready to help out with any question / request that came up. Our whole experience really couldn't have been any better, this is our new favorite hotel in St Petersburg, and I am sure we will be coming back here regularly.…
The worst ever stay in Sofitel (August 7-10, 2020)! Arrogant staff, lacking professionalism , and even being rude to guests, the prepaid breakfast was never served during the whole three-day stay. The desk officers never had an answer or explanation to what was happening around, mostly forgetting to extend apologies for poor service, non organized work and inconveniences. The room service was shocking, not clean, moreover , the room was full of mosquitoes, and none cared! We could face the same scene in other rooms as well where our friends were staying! So we had to change our location and move to another hotel in the neighborhood. Being honest , it was not even close to a 2-star hotel (acclaimed 5-star). Clearly, this hotel is not worth of money you pay for! P.S. after all our complaints the hotel staff decided to reimburse the fees for the failed breakfasts, seems it’s a common experience for all guests staying at this hotel !…
SO is not only the great hotel, they are perfectly prepared for new normal with COVID, our family felt safe and relaxed during 2day stay. Doorman always friendly and it makes a good start for the check in, reception provides help and friendliness, that's all you need to feel like home. Great breakfast served in the morning to the room. During day room service has upscale selection of food and wine. Would had been nice if they served wine with some snacks, though some snacks and drinks were indeed free at minibar. Great place to stay for first visit to St.Petersburg, located opposite St. Isaac Cathedral and 200 meters to Hermitage. The bar on the rooftop is one of the best places to enjoy summer in the big city, though it was still closed, unfortunately. Summing up, one of the best 5 hotels in Moscow and St.Petersburg. Though if comparing worldwide, hotel lacks digital features, I would like to have access not only to TV, but to leading wellness and entertainment programs, programmed light options, buit in sockets for Asia and US standards, Apple/Samsung charging stations and many small things that are normal for the 5 star hotel with big ambitions.…
We stayed for 3 days and we can highly recommend this hotel: very spacious rooms, perfect location. But what we appreciated most was the service. Artur the concierge organized a private guided city tour with their own chauffeur driven limousine, tickets for opera, ballet, etc. Hotel picked us up at airport. And this for a very good value for money.
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