Very pleasant hotel, great food, location and spa, nice rooms with choice of 3 different pillows. The only (big) minus for our family are the very soft, completely anti-orthopedic matrasses on the beds.
Unable to stay even with a full Moderna covid vaccination and 1 PCR test from 24h ago. I asked for refund at reception, they told me to send an email, I sent two emails and the hotel refused because it seems it was clear that this hotel is only for Russians when I booked (sic!). Forget that hotel, only for Russians.
One of the worst experiences I’ve had staying in 5 star hotels. The hotel requires renovation. It looks neglected and outdated. The service quality is rather poor to say the least (but it’s subjective experience). Breakfast was abysmal. The cheapest food, the variety is poor, generally tasted badly. One good thing is a spa, but no one warned us that the facility is used not only by guests but also by people from the street who can buy a pass. Due to that reason it is always overcrowded.
no value for money 30 min waiting on check-in... ho help with luggage... super overpriced fee for underground parking - almost quarter of the cost of room for family of 3 persons, and nightmare street parking... shabby room... superb location... good breakfast...
This hotel is worth every penny. I enjoy the service and the comfort, and the best SPA in the city. Always friendly and kind personnell. The location is central and it's easy to get to. I love the design. The beds are comfortable, the showers are powerful) It's perfect.
I am never staying at this hotel. I confirmed my room and cancelled 10mn after cause I did a mistake on booking.com I told them kindly if that’s possible to not charge me or not the totally amount . They charged me the totally. Very very disappointed. Just money is interesting for them .
The hotel and amenities are excellent. I especially like the gym and the spa. This was my second time staying at the Solo Sokos Palace Bridge hotel and it will not be my last stay there. The staff was always very helpful too.
Hotel is well managed and Hotel staff are professionals. Hotel Rooms are good but not spectacular. Room Service was quite fast and helpful. Spa Area of Hotel is Best Thing in this Hotel and very nice place to chill. Breakfast was ok. I would liked to see more fruits though.
I would like to thank the Sokos Palace Bridge Hotel and all the St Petersburg Sokos family for making me feel so comfy, safe and so so so happy with my stay. First, I was amazed to see the highest hygiene and quality standards! The customer care was true care and not a typical approach of fake smiles. Warmth, honesty, quick and meaningful responses along with friendly spirit and genuine smiles (from the reservations, to the reception , to the room service, to the cleaning personnel) made me feel like home. I cannot thank you all enough for taking away my covid-travel-related-stress and for making me feel like a king staying or actually living with Sokos Palace Bridge Hotel. Really, congratulations for your services and again a HUGE THANK YOU from the bottom of my heart.
No cooperation in case of early departure. Money was stolen from the room while cleaning. Not 5 star level hotel. If you can make deal for 100€ per night it's okay, otherwise look for another hotel....