Amazing hotel in a stunning venue with highly skilled service. The rooms were outstanding. All sights are in walking distance and I can truly recommend this hotel for any city trip. The rooftop bar is a must!
I stayed at the Lotte Hotel St Petersbourg for three nights and my stay could not have been any better. First, the hotel itself. It’s beautifully designed and in a great location, right opposite St Isaac’s Cathedral (in my opinion, one of the most beautiful locations in the city). The hotel feels new but classic, with some typical luxury Russian decoration (golden and shinny interiors) but not tacky like in other hotels. The rooms are spacious, very very clean and super comfortable. The reflect the city with their wall colours and deco, which I very much appreciate (I love to feel like I’m in Russia!) I love the Molton Brown toiletries and the Nespresso coffee machine, they are my favourites! Breakfast (which I paid for everyday) is amazing, super tasty and very varied (just ask if you can’t find what you want and they’ll never say no!), and the swimming pool and Spa is very nice too (although a jacuzzi would have made it perfect). However, the real highlight for me is the service. It’s been OUTSTANDING, consistently! Since the minute I arrived everyone, absolutely everyone, has made me feel welcomed and respected, in a very friendly way. My companion couldn’t come in the end and the hotel couldn’t give me a refund for his breakfast and occupancy (because I got a good rate on the basis I cannot cancel and get a refund, which is totally fair). But still, they gave me a room upgrade for the inconvenience! The person that helped me check in took me personally to my room, which I really liked. At breakfast, the waiter recommended different things, had a nice little chat with me, they offered me the press and check on me constantly to see if I needed anything else. At the SPA, the lady explained to me very well the different options and what’s great about every different treatment. She also showed me around. At the bar, the barman was very friendly and made me feel really welcome. The room was beautifully serviced everyday, morning and evening; there was even some chocolates and other treats left for me always! Honestly, thank you for providing THE BEST customer service. I am in love with the city and I know I’ll come back!in the future. When that happens I’ll stay at the LOTTE again, for sure! I’ve stayed at many luxury hotels around the world (check my profile to get an idea) and this is, in terms of the service, one of the best. …
amazing hotel, obviously run by professionals. new interior, very hospitable staff. located on Moika you start your day with a soulful breakfast and then move on to the center of St. Pete. recommended for #moikalovers
Super friendly and professional staff, great rooms, luxiorous breakfast - one of the best city hotels I have been so far. We had all our tours booked and planned through the hotel which I highly recommend! Next time same place for sure!
This was not the first Lotte hotel where I stayed in Russia, but quite frankly, this one is top notch. From the moment of entering the hotel you feel welcomed and special. The staff is very well trained and doing everything they can to make your stay unforgettable. Soon they will use your name to make you feel at home. We had a nice room with canal view. Spacious and very well equipped with all amenities. Housekeeping is impeccable and fast. The breakfast is generous in a very beautiful area. The location is perfect with all iconic places in walking distance. Can strongly recommend!