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Mercure Arbat Moscow

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1,365 Reviews from our TripAdvisor Community

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Showing 691: English reviews
Valencia, Spain
Reviewed 17 March 2015

I really, really liked this hotel very much. Service was totally helpfull and friendly. The hotel has spacious rooms and a very wellcoming decoration (including a wonderfull gas fire with a boisserie full of special Matriuskas), the bed was very comfortable and teh shower was great. Its situation is perfect, next to an underground station and accross the road to...

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Helpful?
1Thank lunaysal
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! Let me express our sincere gratitude for your staying with us and sharing your feedback on Tripadvisor.com! It is a great pleasure for us to meet our Guests’ expectations, whether it is room cleanliness or service quality, and we are really happy that you highly valued our efforts! In regards to the breakfast price, I would like...

Leeds, United Kingdom
Reviewed 17 March 2015

My fiancé and I stayed in this lovely hotel last week for his surprise birthday trip to Moscow. My expectations of hotels are high and I have never left a review until this time, so that means our stay was absolutely fantastic: location, food, value for money and most of all, the staff. The hotel is a minute walk-away from...

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3Thank JelenaOstrovska1
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Jelena! First of all, let me thank you for having time and posting such a positive review on Tripadvisor.com We were extremely happy to hear, that you experienced a great comfort and had a good rest, because of professionalism and welcoming attitude of our team. Thank you for your recommendation of our Hotel, it is a great reward for...

England
Reviewed 16 March 2015 via mobile

Stayed for 3 nights at Mercure Arbat. The hotel is right opposite Smolenskaya metro station which was ideal for getting around town. Located near the main street of Arbat where there's plenty of restaurants and bars. Also only a 25/30 minute walk to Red Square. The metro is a challenge to navigate when almost everything is in Cyrillic but dive...

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Helpful?
2Thank clouds111
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guests! First of all, let me thank you for posting such a positive review regarding your stay in Mercure Arbat Moscow hotel! We are very glad to know that the hotel met your expectations with its location, service and staff. We will continue to work hard to meet all your expectations at all times and, of course, will...

San Francisco Bay
Reviewed 11 March 2015

We knew that we would be using the Metro to get around and Smolenskaya (Dark Blue line) was directly across the street, 2 stops to Revolution Square and a quick walk to Red Square. The Smolenskaya light blue line was just a little bit further, across the main Smolenskaya Sq. street. It was a perfect (we took a hint from...

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Helpful?
3Thank satchel
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guests! Thank you very much for having time and posting your review. It is a great pleasure for us to meet your expectations, whether it is hotel comfort or service quality. We are really happy, that you appreciated birthday wishes from us. Your recommendation of our Hotel on Tripadvisor.com and high evaluation of our service are the best...

Santiago
Reviewed 11 March 2015

A very clean, modern hotel only about 25 minutes walking from Red Square. Plus you have the old Arbat Street just a block from the hotel to do all your souvenir shopping. The breakfast here was fantastic and staff was friendly. I would definitely stay here again.

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Helpful?
Thank Kendal M
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Kendal! On behalf of the Hotel team, let me thank you for such a positive feedback regarding your experience at Mercure Arbat Moscow! We are extremely glad to hear how highly you valued our service, as we strive to create the most welcoming and friendly atmosphere for our Guests. Your willingness to return is the best reward for all...

Australian Capital Territory, Australia
Reviewed 23 February 2015

Never want to say anywhere else and recommend you do the same. Cute, quaint and the attention to detail was great. Everything you want in a hotel and a lot more. Room was exactly like the photos. Train station was 2 min walk (handy in the winter) and exactly what we wanted. Staff are friendly and always happy to give...

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5Thank DJMC1980
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! Thank you very much for sharing your positive feedback regarding your recent stay at Mercure Arbat Moscow Hotel! We highly appreciate, that you have chosen our hotel and are very glad, that you enjoyed our service, rooms and location. It will be a great pleasure to welcome you back at our Hotel in the nearest future. Cordially...

London, United Kingdom
Reviewed 20 February 2015

I stayed at this hotel for the first time and was very pleasantly surprised! I normally stay at the Novotel but stayed at the mercure arbat this trip as it is very close to the Lotte hotel (which is much more expensive) where the exhibition I was attending was being held. The room was lovely and very clean. It had...

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4Thank Denise P
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! On behalf of all our team let me thank you for your loyalty to Accor and your kind words about Mercure Arbat Moscow Hotel! It’s a great compliment for us to hear that you were completely satisfied with the hotel location, your room, staff and service we provided. Inspired with your positive comments, we assure you that...

Stavanger, Norway
Reviewed 10 February 2015

We have been staying at this hotel for 3 or 4 years every time we visit Moscow and every time our visit is perfect. The staff is amazing, each customer is treated with care and attention. The rooms are spotless clean, very cosy and nice. Complimentary water and tea facilities are very handy to have. Slippers and gowns make you...

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1Thank MVH35
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! We were delighted to have received such a positive feedback on Tripadvisor.com! We appreciate a lot your loyalty to our hotel and happy to hear that you always chose it for your stays in Moscow. Your warm review is the best reward for us and it encourages us to do excellent work every day. Looking forward to...

Moscow
Reviewed 10 February 2015

Ideal location, close to the major spots, with a metro station just in front of the hotel or even just walking . The hotel is nice and very comfortable, perfectly clean and well maintained but the must is the efficiency of every body working here and their kind attention to our lightest desire . Moscow without Mercure Arbat would not...

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Thank Michèle R
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! Let me thank you on behalf of the hotel staff for staying with us and sharing such a positive feedback on Tripadvisor.com! It’s a great compliment for us to hear that you were completely satisfied with the hotel location, your room, staff and service we provided. Inspired with your positive comments, we assure you that we will...

Norwich
Reviewed 9 February 2015

Hotel is a little way from the Red Square but in the nice artistic quarter of Arbat. Staff were super friendly and helpful and genuine. Room was lovely and food was superb. Would highly recommend this hotel if you want to stay in a good hotel that is not mega expensive.

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Thank glenparish
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! Thank you for taking the time and leaving a review of our Hotel on Tripadvisor.com! We are really happy you enjoyed our location and staff. We will be happy to see you in our hotel in the nearest future! Best regards, Ada Egorova General manager Mercure Arbat Moscow

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Staying in Arbat

Neighbourhood Profile
Arbat
Crowds of tourists, both local and international take in Old Arbat and its modern and gigantic peer – New Arbat. One reason visitors keep coming is no doubt Konstantin Melnikov’s famous private house, now open to the public and worthy of a visit. After exploring one of the oldest parts of Moscow, avoid the crowds and turn to the side streets and boulevards where calmness and affordable food is plentiful.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Business Centre with Internet Access
  • Conference Facilities

Additional Information about Mercure Arbat Moscow

Address: Smolenskaya Sq., 6, Moscow 121099, Russia
Region: Russia > Central Russia > Moscow > Arbat
Price Range: $60 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Arbat Moscow 4*
Number of rooms: 109
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, ACCOR, Travelocity, Priceline and Odigeo so you can book your Mercure Arbat Moscow reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#2 Romantic Hotel in Moscow
#6 Luxury Hotel in Moscow
#6 Family Hotel in Moscow
#6 Business Hotel in Moscow
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Arbat Moscow staff and other travellers.
14 questions
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Questions? Get answers from Mercure Arbat Moscow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“some rooms has a beautiful view”
 of 5 bubbles andranikg_13, 24 Nov 2016 | Read review
“Away from street and upper floors”
 of 5 bubbles 801stephen, 14 Nov 2016 | Read review
“some rooms have restricted view and windows on the roof, other roms have excellent view. Ask always for the best.”
  • view of the Ministry of foreing affairs, one of the seven sisters of Moscow
 of 5 bubbles XenophonM, 25 Oct 2016 | Read review
“Location, Clean, Service”
 of 5 bubbles GregoryZR, 18 Oct 2016 | Read review
“best location, near Arbat, and a few steps to the Metro. good staff.”
 of 5 bubbles JusticeofthePeace, 5 Sep 2016 | Read review
5 of 5
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