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Mercure Arbat Moscow

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Mercure Arbat Moscow
Mercure Arbat Moscow
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1,411 Reviews from our TripAdvisor Community

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Showing 707: English reviews
Paris, France
Reviewed 4 days ago NEW

speaks English and hotel is clean. On my first stay I was in a very spacious room, but just under the roof so the downward sloping ceiling can (and did!) occasionally crash with the guests' head. The second time I was, for another few days in a room located on the second floor, less hazardous but much smaller (too small)....

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Helpful?
Thank daninaim
Elena G, Rooms Division manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! I would like to thank you for taking the time to review us on Tripadvisor.com following your recent stay at Mercure Arbat Moscow hotel. We are very happy to know that you enjoyed the hotel cleanness and plentiful breakfast. The team is equally delighted with your generous comments about their English knowledge. Regarding rooms I would like...

Cape Town, South Africa
Reviewed 6 days ago NEWvia mobile

The hotel has a great location , the room was comfortable clean and tidy. The breakfast buffet was excellent and so were the restaurant staff. The hotel gives great value for money. Yet all of this does not make up for the way I was treated by reception regarding my airport transfer. On arrival at Domodedavo airport no driver was...

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Helpful?
Thank holidaylover55
Elena G, Rooms Division manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! Thank you for your review of Mercure Arbat Moscow hotel. We appreciate you taking the time to provide feedback from your recent stay. I am sorry that your check-in experience was clouded by the taxi transfer. Our front desk staff is often praised for their friendly, helpful attitude, so I apologize that you did not get to...

Modena, Italy
Reviewed 6 days ago NEW

Modern hotel with professional staff and good services. Location is quiet and close both to city center and for business movements. Rooms was clean, modern and large. Wi-Fi is also fast in all hotel and rooms. I will definitely suggest and come back!

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank WolfAirlines
Elena G, Rooms Division manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! Thank you for your feedback regarding your stay at Mercure Arbat Moscow hotel! We are happy to hear of that great impression you had about our staff, attractive location and cleanness! It is a great pleasure for us to bring comfort and positive emotions to our Guests providing courteous, warm and welcoming service. And we are glad...

london
Reviewed 1 week ago

Fantastic hotel. Close to all amenities and sights. Modern quiet rooms. Friendly and efficient staff. Allows for on-line check-ins and check-outs to save time. Breakfasts with plenty of choice. Free WiFi. Will come back. Thank you!

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Helpful?
1Thank Natalia L
Elena G, Rooms Division manager at Mercure Arbat Moscow, responded to this review

Dear Natalia! Thank you for sharing your glowing feedback of your experience with us at Mercure Arbat Moscow hotel. I am delighted that you highlight our superb location, breakfast & the high level of service dispalyed by the team. We highly appreciate your willingness to stay at Mercure Arbat on your next visit to Moscow. We will be extremely happy...

Zagreb, Croatia
Reviewed 3 weeks ago

Review collected in partnership with Accorhotels.com
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1Thank 979danijelp
Elena G, Rooms Division manager at Mercure Arbat Moscow, responded to this review

Milan, Italy
Reviewed 3 weeks ago

perfect place to stay in moscow. good services and location . very king all the staff especially in the account desk . need to improve the restaurant dishes . i will be back again . it is locate very close to metro and not so far from center . taxi ad only 50 meter

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank Pierangelo B
Elena G, Rooms Division manager at Mercure Arbat Moscow, responded to this review

Dear Pierangelo! Thank you for your positive feedback about Mercure Arbat Moscow Hotel! It is a great pleasure for us to know that you had a good stay with us. We are very grateful for the words reserved for the reception team. At Mercure Arbat hotel we strive to provide the highest level of service to each of our guests....

Geneva, Switzerland
Reviewed 4 weeks ago

We stayed at this hotel the first week of January. At -28 C we found it very well located, just a few minutes from the warm metro station Smolenskay, and a few minutes from the old Arbat street which is a pedestrian zone. We occupied a standard room on the fifth floor. The room was small, but nice and cosy....

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3Thank Tatjana6491
Elena G, Rooms Division manager at Mercure Arbat Moscow, responded to this review

Dear Tatjana, Thank you for taking the time to share your feedback of your experience during your stay Mercure Arbat Moscow hotel. We are happy to hear that you found the rooms comfortable and well-equipped, our team always on hand to assist. Regarding windows I would like to mention that all of them are soundproof and well-insulated according to the...

Romania
Reviewed 4 weeks ago via mobile

There are not too many words to say. Good price, great service, super location close to the hearth of Moscow, I can say a fatal combination. For sure one of the best places to stay, for business or pleasure trips.

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3Thank RomanianTraveller09
Elena G, Rooms Division manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! Thank you for reviewing Mercure Arbat Moscow hotel on Tripadvisor.com. I am thrilled to hear that you had a lovely time with us and I would like to take this opportunity to thank you for highlighting our fantastic location and attentiveness of the staff in your review. We do wish that we will have the opportunity to...

Lugano, Switzerland
Reviewed 5 weeks ago

If from the outside this property looks like many other buildings once you step inside you find yourself in a cosy place like a boutique and most important you are always addressed with a smile. The reception and the lobby are all together but arranged in a sitting-room style: very inviting. The standard room was not that big but well...

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Helpful?
2Thank STEVE-CH-I
Elena G, Rooms Division manager at Mercure Arbat Moscow, responded to this review

Dear Steve! Thank you for sharing your detailed feedback of your experience with us at Mercure Arbat Moscow hotel. I am thrilled that you were impressed by our central location and that you found the rooms well-appointed and breakfast plentiful. It is a pleasure to read your fantastic comments about the warm welcome and careful treatment you received from the...

Toronto, Canada
Reviewed 13 January 2017

I think it's my third or forth review of this place. This is why I like coming back here, it's like my second home in Moscow. The level of service is not changing-superb, the hotel is kept in an amazing shape (just try keep the floors clean in Moscow winter). The reception is very helpful and always smiling. We arrived...

Review collected in partnership with Accorhotels.com
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2Thank eeje
Elena G, Rooms Division manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! Thank you for taking the time to share your glowing feedback following your recent stay with us and for your loyalty to Mercure Arbat Moscow Hotel. We are absolutely thrilled that this is your forth time here. Indeed, we realize the importance of feeling “like home” for those who travel abroad, and we feel very privileged that...

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Staying in Arbat

Neighbourhood Profile
Arbat
Crowds of tourists, both local and international take in Old Arbat and its modern and gigantic peer – New Arbat. One reason visitors keep coming is no doubt Konstantin Melnikov’s famous private house, now open to the public and worthy of a visit. After exploring one of the oldest parts of Moscow, avoid the crowds and turn to the side streets and boulevards where calmness and affordable food is plentiful.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Business Centre with Internet Access
  • Concierge

Additional Information about Mercure Arbat Moscow

Address: Smolenskaya Sq., 6, Moscow 121099, Russia
Region: Russia > Central Russia > Moscow > Arbat
Price Range: $104 - $303 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Arbat Moscow 4*
Number of rooms: 109
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Travelocity, ACCOR and Priceline so you can book your Mercure Arbat Moscow reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#2 Romantic Hotel in Moscow
#6 Family Hotel in Moscow
#6 Luxury Hotel in Moscow
#6 Business Hotel in Moscow
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Arbat Moscow staff and other travellers.
15 questions
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See all questions (15)

Questions? Get answers from Mercure Arbat Moscow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“some rooms has a beautiful view”
 of 5 bubbles andranikg_13, 24 Nov 2016 | Read review
“Away from street and upper floors”
 of 5 bubbles 801stephen, 14 Nov 2016 | Read review
“some rooms have restricted view and windows on the roof, other roms have excellent view. Ask always for the best.”
  • view of the Ministry of foreing affairs, one of the seven sisters of Moscow
 of 5 bubbles XenophonM, 25 Oct 2016 | Read review
“Location, Clean, Service”
 of 5 bubbles GregoryZR, 18 Oct 2016 | Read review
“best location, near Arbat, and a few steps to the Metro. good staff.”
 of 5 bubbles JusticeofthePeace, 5 Sep 2016 | Read review
5 of 5