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Novotel Moscow Kievskaya

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Kievskaya Ulitsa 2, Moscow 121059 Russia
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Traveller (380)
Room & Suite (131)
Dining (48)
Payments made by partners impact the order of prices displayed. Room types may vary.

About

#35 of 720 hotels in Moscow
Location
Cleanliness
Service
Value
The modern four-star Novotel Moscow Kievskaya hotel is ideal for business and leisure. The hotel is in Moscow city center, opposite Kiyevskaya train station and 10 minutes from the Kremlin. It is near to the Evropeisky shopping center, Moscow City business center, historical Arbat and the Moskva River embankment. Guests can relax in the sauna and enjoy a massage, or use the fitness facilities and pool. The hotel provides a full range of meetings services, with underground parking and free WIFI throughout.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids club
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Languages Spoken
English, Russian

Location

Full view
96Great for walkers
Grade: 96 out of 100
131Restaurantswithin 0.5 km
8Attractionswithin 0.5 km
451Reviews17Q+A13Room tips
Traveller rating
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Time of year
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Popular mentions
maqiraz wrote a review Aug 2021
3 contributions1 helpful vote
I am a "Gold" status member of ALL Accor but I've received very disappointing service-below the standard of the Accor Group-from the Novotel Moscow Kievskaya hotel. I've received an unfriendly and rude attitude from the one of the receptionists during my check-in process. I had to wait about 40 minutes to received my room key although I already did the online check-in through the ALL Accor mobile application. I've already sent a complain e-mail to the hotel but they didn't reply my e-mail. The superior room they provided did not match my request and my replacement room was actually a downgraded room because it was a room without sofabed. My reservation was a superior room with sofabed. As a Gold status of ALL Accor member, I will have a chance to be given an upgrade room if available. In fact, instead giving an upgraded room they gave me a downgraded room. My online booking member price through the ALL Accor mobile application was more expensive than the published rate listed on the hotel lobby screen. Room cleanliness needs to be improved. It was a very disappointing staycation at Novotel Moscow Kievskaya hotel.
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Review collected in partnership with Accorhotels.com
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Elizaveta Kuznetsova , Guest Services / Front Office at Novotel Moscow Kievskaya
Responded 25 Aug 2021
Dear maqiraz, Thank you for your feedback about your stay in Ibis Moscow Kievskaya! We are sad that we were unable to meet your expectations and thank you for the comments on which we will work. We will be glad to see you again as our guest to correct negative impression! Sincerely, Elizaveta Kuznetsova Personal assistant to general manager
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giannitrip wrote a review Jan 2021
Brescia, Italy1395 contributions192 helpful votes
+1
I liked the location and the swimming pool. I did not like the breakfast, it was the same for all the entire stay and often missing things, like the spoon, the fork, the cup and eggs were always cold. Some people of staff was unprofessional and the room was very cold for the first 2 days. Poor choice and quality of menu restaurant. IN Addition, I booked and purchased another night (another room) because they did not accept late check out but I was stressed to leave the room earlier than possible in order to guest another traveller. This is not very fair since the room was purchased for one night. They called me to leave the first room earlier and to leave the new one when I was just entering with luggage. This approach of some of the staff was very annoying and ashamed. I'm sorry but this shall be reviewed by the responsible person.
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Date of stay: December 2020
Rooms
Service
Sleep Quality
2 Helpful votes
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Response from Elena Simone, Guest Services / Front Office at Novotel Moscow Kievskaya
Responded 21 Jan 2021
Dear giannitrip, Thank you for the valued feedback. I regret to find out that your stay with us did not meet your expectations at certain points. We will certainly take all your comments into consideration for further improvement. Thank you again for sharing your experience. We look forward to the pleasure of welcoming you back in the near future! Look forward to seeing you again. Best regards, Elena Simone Guests Experience Manager.
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sdfsdf23f wrote a review Dec 2020
Moscufo, Italy1 contribution2 helpful votes
i have fallen into my mattress as it was broken. didn't bother to change room in the middle of the night. bad matteress == bad sleep room was clean and otherwise had nice table to work on. but mattress was an annoyance
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Review collected in partnership with Accorhotels.com
Date of stay: December 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
2 Helpful votes
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Response from Elena Simone, Guest Services / Front Office at Novotel Moscow Kievskaya
Responded 24 Dec 2020
Dear sdfsdf23f. Thank you for taking your time to share you experience regarding your stay in our hotel. We appreciate your comments as they will definitely help us to improve our service. Please accept our sincere apologies for the inconveniences caused. Look forward to meet you again. Sincerely, Elena Simone Guests Experience Manager
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ElianeValerie66 wrote a review Feb 2020
Versailles, France1 contribution2 helpful votes
Novotel standing implying cleaness, service level, etc. The hotel is very well located, with Metro next door - 15 minutes from touristic sites - Bolshoi/Kremlin - Very good and wide breakfast choices.
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Review collected in partnership with Accorhotels.com
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
2 Helpful votes
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Response from Elena Simone, Обслуживание гостей/стойка регистрации at Novotel Moscow Kievskaya
Responded 3 Mar 2020
Dear ElianeValerie66, Thank you for scoring your experience with us. We will be glad to welcome you back at Novotel Moscow Kievskayal! Best regards, Elena Simone Guests Experience Manager
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Kassinos wrote a review Feb 2020
Larnaca, Cyprus176 contributions78 helpful votes
We stayed here for 3 nights during December and we were really pleased with the accomodation. The room was not tight and we could easily walk around, it was very clean, the bed was comfortable (although the pillows were too soft for my taste) and it's location although not in the typical centre of Red Square it was very convenient. Next to it or opposite to it is the Kievskaya station from which you can take a metro and within 2 stops you are at Red Square. Yandex taxi is the best option though since it picks you up from wherever you are and is super cheap - operates exactly like Uber. Around the hotel there are coffee shops and a Starbucks coffee and a quite large shopping mall with loads of shops. The staff were very attentive and very helpful when needed. No comments on the breakfast since we didn't have any. The hotel also operates with a security entrance where you need to pass through bag control for extra safety. Would definitely recommend this hotel.
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Date of stay: December 2019
Value
Cleanliness
Service
2 Helpful votes
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Response from Quality_Kievskaya, Менеджер по обслуживанию клиентов at Novotel Moscow Kievskaya
Responded 16 Feb 2020
Dear Kassinos, Thank you for choosing Novotel Moscow Kievskaya! Thank you for taking a few minutes of your free time to share your opinions and impressions regarding your personal experience of staying at our hotel. We are very pleased that we were able to meet your expectations and you were satisfied with the level of service and quality of services. We will be glad to see you visiting us again! See you next time! Best regards, Elena Simone Guests Experience Manager
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PRICE RANGE
USD 57 - USD 157 (Based on Average Rates for a Standard Room)
LOCATION
RussiaCentral RussiaMoscow3rd Transport Ring (TTK) / Dorogomilovo / District Western (ZAO)
NUMBER OF ROOMS
202
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Frequently Asked Questions about Novotel Moscow Kievskaya
Which popular attractions are close to Novotel Moscow Kievskaya?
Nearby attractions include Mall Yevropeyskiy (0.2 km), Kiyevskaya Metro Station (0.2 km), and Europe Square (0.3 km).
What are some of the property amenities at Novotel Moscow Kievskaya?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Novotel Moscow Kievskaya?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Novotel Moscow Kievskaya?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel Moscow Kievskaya?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Novotel Moscow Kievskaya?
Conveniently located restaurants include Bolognetta, Cosmic Latte, and Cafe Batoni.
Are there opportunities to exercise at Novotel Moscow Kievskaya?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Novotel Moscow Kievskaya?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Moscow Kievskaya offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Novotel Moscow Kievskaya?
The staff speaks multiple languages, including English and Russian.
Are there any historical sites close to Novotel Moscow Kievskaya?
Many travellers enjoy visiting Red Square (3.8 km), Kremlin Walls and Towers (2.8 km), and Moscow Kremlin (3.5 km).