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The Sugarland Hotel

04/06/2017 05/06/2017
1 room 2 adults 0 children
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97 Reviews from our TripAdvisor Community

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Showing 94: English reviews
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Manila, Philippines
Reviewed 5 weeks ago via mobile

Was in this hotel for business, function room is not well lighted. Food is okay. Service of the staff is very good. Rooms are a bit dark. Provides basic service. It's okay but nothing exceptional. The hotel is good for short stays.

Thank Dionne L
Sydney, Australia
Reviewed 7 April 2017

We stayed at the hotel for two nights before moving into a resort. We stayed at this hotel previously and it was a pleasant stay, however, this time around it was different. There has been a decline in the level of service that this hotel has offered. The room was OK. We booked a Juinor Suite that looks down onto...

Thank KazzainOz
Dumaguete City, Philippines
Reviewed 9 March 2017

5 Days ago I filled out their online form they said it would take 24 hours to check my debit card then 8 hours later they sent me a secure online form to fill out the same info as I already did, so I filled out the form on their secure online, they sent me an email and said the...

2Thank Mike2010021
Reviewed 5 March 2017

Superior room I booked has not much difference as their standard room. Television doesn't work, bedside lamp like a Christmas light that keeps blinking. Room not worth with the money I paid for with the room facilities that doesn't work. Needs serious maintenance. Bathroom is okay though and breakfast.

3Thank Dagean E
Dumaguete City, Philippines
Reviewed 5 March 2017

Never got to get booked they notified my bank to put a hold on my US bank debit card and for me to call long distance to get it back, I had to fill out the info to book and then they set me another form to rebook thru a secure on line site and then said my info didn't...

2Thank mike k
Paranaque, Philippines
Reviewed 8 February 2017

Beware of checking in at this hotel, they will require you to post a security deposit. In my case I gave my credit card as a guarantee for the security deposit and upon checking out, the person on the front desk told me that everything is settled and ok, after a month my credit card statement arrived and I was...

4Thank rdf08
Riyadh, Saudi Arabia
Reviewed 1 February 2017

The Sugarland Hotel is such a good place to stay when you are in Bacolod. The staff and crew are very hospitable and friendly. The food at the buffet breakfast are great too. I enjoyed our stay in this hotel which lasted for two days!

1Thank Riyadhventourista
United Kingdom
Reviewed 30 January 2017

We stayedd one night at the Sugerland Hotel. The hotel sits on a busy road close to the centre of Bacolod. Open arrival two large functions were in full swing. Upon checking into our room, the noise from the swimming pool area was intolerable, and sleeping would have been impossible. After negotiations at reception we were upgraded to a delux...

3Thank Philip S
Antipolo City, Philippines
Reviewed 2 January 2017

I stay in this hotel last December 27-29 to attend a wedding ceremony together with my family. The staff are nice and efficient (prompt whatever and whenever I have request especially when I need clothes for ironing they accepted it even it is already late night and I need it in the morning)

Review collected in partnership with Asiatravel.com
Thank mvmmagayon
Bacolod, Philippines
Reviewed 30 December 2016 via mobile

Cockroach on the Salpicao and billed the wrong table on our credit card. It was such a hassle as we were called back to correct our bill. On top of all that, we weren't given any discount, upon asking the receptionist just replied "Ahay, tuod?" 😠😠😠

3Thank Pandathepug

57 photos of this hotel

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Dining (4)
Hotel & Grounds (10)
Room/Suite (19)
Bathroom (7)
Pool/Beach Area (4)
View from Room (1)
Other (12)
04/06/2017 05/06/2017
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  • Room Service
  • Restaurant
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
The Sugarland Hotel is a Bacolod landmark. It has 83 new rooms and 5 new suites. All rooms are well appointed with individual safes, coffee mixing trays, mini-bar, and 24-hour room service to name a few. Enjoy fantastic food at the new TWIST Cafe or at the poolside bar & grill. Relax; take a dip in the brand new swimming pool. WIFI service is free at the cafe, lobby, and at the poolside. ... more   less 

Additional Information about The Sugarland Hotel

Address: Araneta St. Singcang, Bacolod, Negros Occidental 6100, Philippines
Region: Philippines > Visayas > Negros Island > Negros Occidental > Bacolod
Price Range: $50 - $67 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Sugarland Hotel 3.5*
Number of rooms: 88
Reservation Options:
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Also Known As:
Sugarland Hotel Bacolod
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Questions & Answers

Here's what travellers have asked, with answers from The Sugarland Hotel staff and other travellers.
1 question
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Oxford, United Kingdom
24 days ago

See all questions (1)

Questions? Get answers from The Sugarland Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“nothing to say”
Mike2010021, 8 Mar 2017 | Read review
“Check in a different hotel”
mikekW7485WQ, 4 Mar 2017 | Read review
“choose with balcony, there are rooms that have windows only without balcony.”
Joecastro, 25 Oct 2016 | Read review
“"2nf floor, has a good view of Araneta St., the main thoroughfare, in Bacolod."”
edgart46, 12 Oct 2016 | Read review
“not the streetsite”
bcargo, 1 Sep 2016 | Read review
5 of 5
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