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Shangri-La's Mactan Resort & Spa

6.6 km from Lapu Lapu centre
  • Free Wifi
  • Free Parking
  • Breakfast included
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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Punta Engano Road, Lapu Lapu 6015, Philippines
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3,276 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La's Mactan Resort & Spa
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Showing 2,477: English reviews
Melbourne, Australia
Reviewed 19 June 2015

I wasn't going to bother reviewing this hotel, but when I had a look at its reviews I felt like I should - I don't know why it is scoring so highly, I thought it was fairly average. Firstly, the breakfast wasn't great, and if you want to order off the menu (you do - the buffet wasn't at all...

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Helpful?
1Thank Natalie N
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Natalie N, Thank you for your very candid feedback on your last stay. We are glad that you enjoyed our spa and gym facilities but note that you found us lacking in some areas. We will take a look into these areas to see how we can improve guest experience. While it is true we cater to families, there...

manila
Reviewed 19 June 2015 via mobile

Of course...another superb experience in this place. Lovely and customer oriented employees, clean facilities, outstanding view. Now i have 2 kids and they both enjoyed the kids area and also the "water theme park" as well. You really indeed get what you paid for....or ever more!!!hope to be back here...a great family staycation haven.

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Helpful?
Thank vcvaldez
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear vcvaldez, We are glad your family enjoyed your last stay. Thank you and we can't wait to welcome you back! Sincerely, Marco Vazzoler General Manager

Metro Manila, Philippines
Reviewed 19 June 2015

A couple friend of mine had to cut their trip short so they offered me to use their last booked day at Shang. I was staying at Be Hotels so this upgrade was a definite no brainer. The room was impressive with a such a huge king-sized bed. The hotel facilities and amenities were top notch. It's sad that I...

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Helpful?
Thank Andrew B
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear AndrewB, We are glad you had an opportunity to experience our resort, even just for a brief time. We hope this short stay would make you want to come back and enjoy more of what our resort has to offer. Thank you. Sincerely, Marco Vazzoler General Manager

Seoul
Reviewed 19 June 2015

This is a fantastic resort. The swimming pools, the restaurants and bars, the rooms and the entire property are really nice. It is located about a 15 minute ride from the Cebu airport, which makes it a really convenient place to stay. There's not really anything near the hotel (i.e. easy walking distance) except for a couple of small shops...

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Helpful?
Thank Darren K
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Darren K, Thank you for describing our resort as "fantastic". We are thrilled that you have been delighted throughout your stay. We look forward to welcoming you back soon. Sincerely, Marco Vazzoler General Manager

Philippines
Reviewed 19 June 2015

Stayed here last December 2014 (1 room for me and my husband) and then came back May 2015 with our families (checked in a total of 5 rooms), both times was a great stay. Frontdesk officers very accommodating, bellhops too. Housekeeping persons and other employees you meet are very friendly. Lifeguard, waiters, waitresses and even the interns were very friendly...

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Helpful?
Thank MariaJLa
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear MariaJLa, Thank you for your loyalty - it warms our hearts when guests come back again and again to enjoy our hospitality. We certainly will look into how we can improve the check-in experience, as you have mentioned. Our pillows are from Comfy Living, by the way. We look forward to more family vacations with you. Sincerely, Marco Vazzoler...

Seoul, South Korea
Reviewed 19 June 2015

Summed up in one word – excellent. Totally worth the cost. We are a family of five, with three girls, ages 11, 9, and 7. This was our first family vacation to Philippines and first time at a Shangri-La, so we have nothing to compare it to. We chose Shangri-La Cebu because of the TripAdvisor ratings, and because they respond...

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Helpful?
Thank 90ivan2015
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear 90ivan2015, We are extremely delighted reading this wonderful feedback. It is our pleasure to have introduced you to the Shangri-La brand of hospitality and to the beautiful island on Cebu. We hope you make it a family tradition to spend your holidays with us. Thank you, and we could not wait to welcome your back. Sincerely, Marco Vazzoler General...

Singapore
Reviewed 19 June 2015 via mobile

Just came back from cebu. It was nice and relax trip for me, my son love the adventure zone and E zone. I like all the things there. The service is perfect compare to others shangri la. I'll miss there.

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Helpful?
Thank Vegelover
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Vegelover, We are glad you and your son enjoyed your time with us. Do let us know when you plan to come back for another visit. Sincerely, Marco Vazzoler General Manager

Manila, Philippines
Reviewed 18 June 2015

Shangri-La's Mactan Resort & Spa is one of the resorts you should stay in at least once in your life. Their service is above par -- you'll be well-taken cared of and you'll be pampered. Their staff is so courteous that each and every one of them will greet you as you walk past them. They're also very friendly and...

Review collected in partnership with shangri-la.com
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Helpful?
Thank passportpleasePH
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear passportpleasePH, Thank you for your very thoughtful feedback. We are glad you enjoyed your time with us. We take pride in our facilities and people and are always delighted when guests appreciate all these. We look forward to welcoming you back to the resort. Sincerely, Marco Vazzoler General Manager

manila
Reviewed 18 June 2015

Courteous staf, fresh sheets, well maintained facilities, the interiors of acqua was stunning, the ambiance and sound system at cowrie grill was amazing and their choice of band singers/ Players was really good , the buffet at tides was ok( could be improved) The kind / considerate manager allowed us to stay till 6 PM and charged us for only...

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Helpful?
Thank anna p
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear anna P, It is wonderful to note that we have made you and your mom delighted during your last stay. We are truly humbled being considered the best and hope to welcome you back someday. Sincerely, Marco Vazzoler General Manager

South Carolina
Reviewed 15 June 2015 via mobile

Our Philippines vacation turned out to be one of the most awesome vacations we had. The nine days spent in top 3 vacation spots turned out to be beyond our expectations by meeting great tour guides, making new friends and of course visiting places that we never thought would make memorable experiences and some are even checking off in your...

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Helpful?
Thank ciennalexa
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear ciennalexa, Thank you for allowing us to be part of your vacation in the Philippines, even just for a day. While we note that you had enjoyed some of our facilities, you seemed underwhelmed with your overall stay. We hope you will return and give us another opportunity to deliver a more delightful experience. Let us know when you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 

Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Price Range: $382 - $562 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Reservation Options:
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Also Known As:
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri-La`s Mactan Resort And Spa
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island
Hotel Style:
#1 Business Hotel in Lapu Lapu
#1 Luxury Hotel in Lapu Lapu
#1 On the Beach Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Mactan Resort & Spa staff and other travellers.
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Flushing, New York

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Dont forget to mention when making a reservation ahead if celebrating a special occasion ( they can throw a surprise for you).”
 of 5 bubbles jasonerwingo, 20 Feb 2017 | Read review
“Ocean wing for the quieter pool!”
  • The valentines surprise organised by my bf
 of 5 bubbles KarenC89x, 16 Feb 2017 | Read review
“ocean view rooms are great”
 of 5 bubbles mariakris, 14 Feb 2017 | Read review
“Ocean wing hotel is worth it.”
 of 5 bubbles summa100, 14 Feb 2017 | Read review
“Some of the gear in the rooms is aged and noisy, tell the staff and change your room because odds are its can not be fixed during your stay.”
 of 5 bubbles kaptainapptech, 13 Feb 2017 | Read review
5 of 5