We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Shangri-La's Mactan Resort & Spa

Travellers' Choice award winner
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Shangri-La\\
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

3,408 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Shangri-La's Mactan Resort & Spa
See the most recent reviews
Showing 2,564: English reviews
Hong Kong, China
Reviewed 3 December 2015

We had a wonderful four days and three nights at the hotel, with a lot activities for kids and adults. Very good pools with waterpark and then just minutes away the ocean with a marine sanctuary-great for snorkelling with a lot of different fish species and some corals! Playzone for kids and lounges for adults to hang out in.

Review collected in partnership with shangri-la.com
 Report
Helpful?
Thank Sinara K
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Sinara K, Thank you for your review; we're glad to read about your wonderful stay. On your next visit, do try our signature restaurants. Kids will love our gourmet specialties as well. We look forward to welcoming you back to Mactan! Rene D. Egle General Manager

Hong Kong, China
Reviewed 3 December 2015 via mobile

We spent a great extended weekend with the 2 kids. The Shangri-La is perfectly organized to pamper you. Tropical gardens, swimming pools and a wonderful beach with your own house reef are just 3 obvious options. Then you have the indoor kids playgrounds, sport facilities, restaurants...beside a great diving center. I suspect we'll come back

 Report
Helpful?
Thank Mat C
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Mat C, We're absolutely delighted to know that you had a great weekend with your family. On your next holiday here, we hope you can participate in the fun activities that we've lined up for each day. Rene D. Egle General Manager

singapore
Reviewed 1 December 2015

We are fans of Shangrila chain of hotels but are greatly dissapointed this trip to mactan. It's our 2nd trip back there and sad to say will be our last. Hotel rooms were clean and amenities of excellent quality. Lovely hotel. Great food. Our tap was spoiled and our aircons switches on and off - we don't know of its...

Review collected in partnership with shangri-la.com
 Report
Helpful?
2Thank Missha123
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Missha123, I was concerned to read that your second visit to our resort did not meet expectations. Would you please send me your details at rene.egle@shangri-la.com so I can contact you personally? Thank you. Rene D. Egle General Manager

Metro Manila, Philippines
Reviewed 1 December 2015

Shangri-la Mactan is one of the world class resort-hotelss in Cebu. Our room was well-kept and very cozy. The view was terrific. Food was magnifique! It's all worth it! The beach is also very good especially during high tide.

Review collected in partnership with shangri-la.com
 Report
Helpful?
Thank Leonardo Kirk G
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Leonardo Kirk G, We're happy to know that you had a lovely time and enjoyed our facilities. Perhaps on your next visit you could try CHI, The Spa; our signature treatments offer a one-of-kind experience as well. We hope to welcome you back to Mactan. Rene D. Egle General Manager

London, United Kingdom
Reviewed 30 November 2015

Book a room with King size bed, but they gave us two single bed instead. Although they move us to another room after two telephone calls. My partner has mosquite and ant's bite all over him. Sat at the bar across the pool and was savage by little red ants. Annoying. I have to say the place , especially the...

 Report
Helpful?
2Thank Gerri C
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Gerri C, I am sorry to read that you were disappointed with your stay. I would appreciate if you could provide me more details about your concerns at rene.egle@shangri-la.com. Thank you. Rene D. Egle General Manager

Bedfordshire, United Kingdom
Reviewed 29 November 2015

From arrival to leaving made to feel special. Everyone very attentive and great service in all bars, restaurants and especially on the beach. Food excellent, Italian restaurant really outstanding and buffet generous and non stop. On the beach the salads good and the Chicken wraps very tasty. General hotel is great condition even though it has been there for over...

 Report
Helpful?
Thank Bigtonybeds
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Bigtonybeds, It sounds like you had a truly wonderful time and we are glad to have been a part of a special holiday. My team will especially appreciate your remarks on our excellent service. We look forward to having you with us again on your next visit to Cebu.   Rene D. Egle General Manager

Makati
Reviewed 29 November 2015

well this is not my first time at this hotel,,actually this is my fourth stay here. This 5 star resort hotel is rated to be one of the top 10 resort hotels in Asia by Conde Nast. It was a short notice that i thought i should get away from Manila for a few days. I went there particularly for...

 Report
Helpful?
1Thank Teddyboy T
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Teddyboy T, Thank you so much for your review; we are immensely glad to hear about your fantastic experience with us. You should certainly check into our exclusive Ocean Wing on your next visit. We look forward to welcoming you back to your Mactan home soon.   Rene D. Egle General Manager

San Francisco, CA
Reviewed 28 November 2015

The property itself is excellent, with nicely appointed rooms and a small but pretty beach cove. However this is no different from a typical tropical vacation resort, with all the services & amenities - and more add-ons, service charges & hidden fees than you'd expect. This is no Banyan or 4 Seasons, Shangri-La presents itself as a high end resort...

Review collected in partnership with shangri-la.com
 Report
Helpful?
1Thank VolksFrei
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear VolksFrei, Thank you for taking your time to share this review. I am sorry to hear that that you were disappointed with your experience at the resort. I would like to get more details on your concerns about our service and food quality and would appreciate if you could get in touch with me at rene.egle@shangri-la.com. My team and...

Reviewed 28 November 2015 via mobile

For our honeymoon we decided we would travel to somewhere that not so many Aussies usually visit so we chose the Philippines. For the first week of our trip we stayed in Cebu at the Shangri La Mactan Island. It's like a little slice of paradise just out for Cebu City. Firstly the staff are just incredible. They are all...

 Report
Helpful?
1Thank Travelling4fun1
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Travelling4fun1, Thank you for your review; we’re delighted to be a part of such wonderful memories. I especially appreciate your kind words about our team members who really do go the extra mile. Aside from the whale sharks, Cebu as a destination has plenty more adventures to offer, so we hope to welcome you back for another fantastic getaway...

Danao City, Philippines
Reviewed 28 November 2015

no other place like shanrila mactan resorts in cebu. they have all the facilities you need. the foods are superb. never tried their spa though because its expensive. the staffs are ready to accommodate you're request.

Review collected in partnership with shangri-la.com
 Report
Helpful?
Thank jgpo625
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear jgpo625, We always work hard to ensure an excellent stay for all our guests so I am happy to know that you had an amazing time. We hope to welcome you back for another getaway soon.   Rene D. Egle General Manager

3,662 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3145)
Viewed
Dining (154)
Viewed
Hotel & Grounds (564)
Viewed
Room/Suite (236)
Viewed
Pool/Beach Area (652)
Viewed
Family/Play Areas (25)
Viewed
Bathroom (51)
Viewed
View from Room (150)
Viewed
Business Centre/Function Rooms (13)
Viewed
Other (1300)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (455)
Viewed
Amenities (137)
Viewed
Beach (19)
Viewed
King Room (45)
Viewed
Ocean View Suite with Terrace (57)
Viewed
Pool (31)
Viewed
Dining (116)
Viewed
The Hotel (50)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (62)
Viewed
Room/Suite (10)
Viewed
Pool/Beach Area (14)
Viewed
Hotel & Grounds (8)
Viewed
Dining (10)
Viewed
Business Centre/Function Rooms (5)
Viewed
Family/Play Areas (1)
Viewed
Other (14)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Lapu Lapu
1.4 km away
Crimson Resort and Spa, Mactan
0.5 km away
Movenpick Hotel Mactan Island Cebu
3.1 km away
Bluewater Maribago Beach Resort
Show Prices
Show Prices
Show Prices
10.9 km away
Radisson Blu Cebu
Radisson Blu Cebu
#1 of 87 in Cebu City
3,038 reviews
2.6 km away
Costabella Tropical Beach Hotel
Costabella Tropical Beach Hotel
#9 of 41 in Mactan Island
649 reviews
4.6 km away
Waterfront Airport Hotel and Casino
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 

Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Price Range: $381 - $608 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Shangri-La Hotels and Resorts, Hotwire, Travelocity, Hotels.com, Agoda, Cancelon, getaroom.com, TripOnline SA and HotelQuickly so you can book your Shangri-La's Mactan Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri-La`s Mactan Resort And Spa
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island
Hotel Style:
#1 On the Beach Hotel in Lapu Lapu
#1 Business Hotel in Lapu Lapu
#1 Luxury Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Mactan Resort & Spa staff and other travellers.
54 questions
Ask a question
Flushing, New York

See all questions (54)

Questions? Get answers from Shangri-La's Mactan Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ocean wing rooms”
gurhan33, 21 Apr 2017 | Read review
“All rooms have great view of the property. This is a large property. Best rooms are on the ocean wing as they are closest to the beach.”
philipjamesrv, 15 Apr 2017 | Read review
“Ocean wing club rooms”
Susanfan, 12 Apr 2017 | Read review
“Try to book an Ocean Wing room because these are closer to the beach and have areas exclusive to those staying there.”
  • Bar with complimentary water
  • Early morning sunrise
  • Toilet and sink
  • Early morning sunrise
  • Shower and tub
  • Entry
  • King size bed and sofa bed
d0ctrine, 12 Apr 2017 | Read review
“The ocean wing is great, but I would trust any room in this hotel.”
980JohnS, 11 Apr 2017 | Read review
5 of 5