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Shangri-La's Mactan Resort & Spa

Travellers' Choice award winner
11/06/2017 12/06/2017
1 room 2 adults 0 children
USD 364*
USD 341*
Great Deal
USD 346*
USD 345*
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3,467 Reviews from our TripAdvisor Community

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Showing 2,606: English reviews
Sofia, Bulgaria
Reviewed 2 weeks ago

I guess in the Philippines, one can see it all - from extreme poverty and misery, to extreme luxury and well-being. This hotel, seemed to me, is a bit of a mixture too, on the luxury side of things, though. It is big and one would tell it is catering for the mass-mass market. In the same time, the Ocean...

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Helpful?
Thank Stan040
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Stan040, It’s always a joy to hear positive remarks from our guests. Thank you for your lovely words to the resort and most especially to our staff; they are what makes the Shangri-La experience one-of-a-kind! As they say, life is always better at the beach, and with that I hope you visit us again so you can bask under...

Reviewed 2 weeks ago via mobile

Shangrila Mactan provided us one of the best family weekend. They have everything for our family bonding. Five Restaurants option, two big pool, water playarea for kids w/ slides, basketball in the pool, nice beach area where you can swim with fishes even on shoreline, a variety of beach water activities, spa, convenient stores, souvenir shops, and even games and...

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Helpful?
Thank pingkian
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear pingkian, Splendid! I’m beyond thrilled to know your family got to experience a lot of wonderful things in our little paradise – our exciting daily activities, Marine Sanctuary, CHI, The Spa, our flavorful cuisines and our heartwarming service. We’d love to have your family back, so you can take pleasure in the Shangri-La experience all over again. See you...

Kensington, Maryland
Reviewed 2 weeks ago

This is a luxury hotel through and through. They've thought of everything to make your stay memorable. Our room in the Ocean Wing was spectacular. The views are great. The service is friendly and accommodating, although occasionally somewhat disorganized. This is a great jumping off place for the wide variety of things to do in Cebu and Bohol, although it's...

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Helpful?
Thank millionmiler_9
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear millionmiler_9, You’re right – with a rife of fun activities, magnificent vistas and tranquil journeys, one can’t simply get enough of our tropical paradise. The Mactan team and I are excited to welcome you back here in your favorite seaside address. Expect to get a load of new experiences, fresh cuisine and breathtaking adventures on your next visit soon....

Dubai, United Arab Emirates
Reviewed 2 weeks ago

We truly enjoyed our stay in shangrila mactan cebu.The snorkelling is the activity we enjoyed the most.They have a nice beach in the hotel and many marine animals you can see.They also offer fish feeding 3 times a week for free.We met the jolliest and most friendly staff of the resort Jeffrie ad Clark,they entertained us with their bartending skills...

Review collected in partnership with shangri-la.com
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Helpful?
Thank ella_rica
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear ella_rica, We can’t wait to welcome you back as well! Thank you for your kind words to the resort and to the team especially to Jeffrie and Clark; I’ll surely share this with them. I’m glad you had an excellent time in our beach and marine sanctuary, and I do hope you come back to try on other zestful...

Reviewed 2 weeks ago via mobile

We are always here in this place whenever we are traveling as a family because of the well maintained facilities and wonderful staff like as Ramil and Guia in tides. We will defenitely come back for our vacations.😉

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Helpful?
Thank Karlo C
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Karlo C, It’s always a joy to hear such positive remarks from our loyal guests like you. Thank you for your lovely words to our staff especially Ramil and Guia – they are indeed what makes the Shangri-La experience one-of-a-kind! Our patch of paradise will be waiting for your next return. Rediscover our dreamy seascapes, tasty cuisines and five-star...

Doha, Qatar
Reviewed 2 weeks ago

was here for 2 days... its a nice location. the beach a was a little rocky though... they have a nice pool overlooking the sea standard rooms, didn't have the breakfast as we left early to see whale sharks bit the breakfast pack we had was very basic... actually, Shang ri la, maybe you might want to consider changing the...

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Helpful?
Thank Farah C
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Farah C, Thank you for sharing your experience with us. Please know that I appreciate your suggestion about our packed breakfast. Trust that I’ll be looking into this with my team, especially as we work in elevating our guest experience. Having said that, I sincerely hope to have the opportunity to welcome you back and to delight you with...

Chelmsford, United Kingdom
Reviewed 2 weeks ago

This is a big resort on Lapu Lapu where you can spend the entire holiday without the challenges of Cebu City. Set in lovely grounds and staffed to offer a very high standard of service indeed. It is a resort where a guest can really feel relaxed and looked after. The facilities and the service are magnificent. The beach is...

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Helpful?
Thank Chelmo_Man
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Chelmo_Man, Spectacular review! The resort is indeed a sublime escape for anyone seeking the solace of the sun, sand and sea. Thank you for your kind remarks to the resort and most especially to the team. We’d love to welcome you back and see you write more blissful memories under the Mactan sunshine. Until then, catch a glimpse of...

Reviewed 2 weeks ago

I had a wonderful stay at this hotel. You will feel like you are in paradise the moment you enter the hotel premises, it is so relaxed, green, spacious, quiet and exclusive. This is perfect for people who wants to escape the busy urban life. The beach is private and exclusive to hotel guests, the water is crystal clear and...

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Helpful?
Thank dannabelles
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear dannabelles, Excellent review! Other than being a place of adventure and fun, the resort is also a euphoric oasis where one can find unlimited tranquility, and I'm beyond thrilled you got to experience that. :) If you do find yourself too caught up in the urban jungle, our tropical paradise would be happy to welcome you back. Expect to...

Reviewed 3 weeks ago

We (2 adults, 2 boys aged 7 and 9) stayed at Shangri-La in the second week of April (immediately before Easter) 2017. We had a room in the Ocean Wing which meant our view was uninterrupted over the ocean, a welcome respite from our city dweller living! This hotel is big - breakfast can feel like a bit of a...

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Helpful?
1Thank Katherine C
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Katherine C, You’re right, the Ocean Wing features some of the most elegant and spacious accommodation in Cebu, and I’m glad you got to experience that during your stay with us. :) It’s really refreshing to read your kind remarks to the people behind the scenes such as our culinary team headlined by Chefs CJ, Andrea, Alvin, Alice and...

Manila, Philippines
Reviewed 3 weeks ago

We have been to a lot of hotels all over the world and I can say in all sincerity that the service provided by all of the staff (as in ALL of them) in Shangri-la Mactan has been one of the most consistent and impressive of all. From our check-in to our check-out, each and every hotel staff has been...

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Helpful?
Thank eat1226
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear eat1226, Splendid review! Coming from a seasoned traveler like you, it brings us so much honor that you have high regards to our team.  What sets Shangri-La apart from the rest is indeed our people, and I’m proud to say that the team in Mactan is one of the most hospitable colleagues I have ever came across. Please...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 

Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Price Range: $365 - $697 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Expedia, Agoda, Shangri-La Hotels and Resorts, Orbitz, Hotwire, Booking.com, Cheap Tickets, getaroom.com, Cancelon, TripOnline SA, HotelQuickly and HRS so you can book your Shangri-La's Mactan Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La`s Mactan Resort And Spa
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island
Hotel Style:
#1 Luxury Hotel in Lapu Lapu
#1 On the Beach Hotel in Lapu Lapu
#1 Business Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Mactan Resort & Spa staff and other travellers.
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Flushing, New York

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Questions? Get answers from Shangri-La's Mactan Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the ocean view rooms are great, with special amenities, lounge and front desk.”
mihildawa, 22 May 2017 | Read review
“Ocean wing club room, as then you have your own 8th floor lounge with free drinks and snacks.”
318Michelle, 17 May 2017 | Read review
“Better view of the atrium area”
RazieLanne, 15 May 2017 | Read review
“Ocean Wing, Top Floor”
Stan040, 14 May 2017 | Read review
“get the rooms with a sea view if possible”
567farahc, 12 May 2017 | Read review
5 of 5
Agoda.com
USD 341* /night
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Hotels.comUSD 346
Expedia.comUSD 345
getaroom.comUSD 364
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Prices are for 1 room, 2 adults
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