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Shangri-La's Mactan Resort & Spa

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3,409 Reviews from our TripAdvisor Community

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Showing 2,564: English reviews
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Oslo, Norway
Reviewed 2 days ago NEW

This was my third visit to to the this hotel - the service is excellent, the restaurants very good and the beach is so nice. The happy hour during sun set is just the best - try Mango Daqiuri. The Chi spa is worth the visit alone - try the water shiatsu.

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Thank Titti D
Cavite City, Philippines
Reviewed 2 days ago NEWvia mobile

We stayed with Ocean club. The rooms are old and small.. The bathroom isn't feels like 5star to think that it's a 5 star resort and you pay a lot of money.. I should have rate lower than 4 but the staffs and kids entertainment makes our stay amazing! They have plenty of things for the kids to do.. the...

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Thank haveitmyown
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear haveitmyown, I’m delighted to hear your lovely family holiday with us, as well as your charming remarks to the team, our resort activities, breakfast spread, and the beach. Please know that I have noted your feedback on our rooms and food and beverage service, especially as we plan future upgrades of the Ocean Wing experience. That said, I sincerely...

Manila
Reviewed 3 days ago NEW

We conducted our annual management retreat here. The place is extravagantly beautiful! Truly luxurious! From the service, rooms, down to the facilities. It's a complete get away experience not just for business travel but also for friends and family as they have children playground near the pool. The hotel has quite a long entrance from the gate to the main...

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Helpful?
Thank iam_via
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear iam_via, You’re right, the resort is indeed a jewel, or in your own words “extravagantly beautiful”. :) I’m delighted to know you had a halcyon retreat with us, and that you have managed to mix in a little bit of leisure to your business trip. I do hope you come back and stay with us on a holiday, as...

Sydney, Australia
Reviewed 3 days ago NEW

The staff was super friendly, a very pleasant experience. The room was superb and the food was delicious. The Spa treatment was an unforgettable luxury, pricy but well worth it and good value for money

Review collected in partnership with shangri-la.com
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Thank Ried49
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Ried49, Astonishing review! I agree with you – one should not miss CHI, The Spa as this serene sanctuary offers unlimited peace and relaxation. I’m glad you got to experience that and so much more during your stay with us. I look forward to having you back here in our seaside oasis so we can introduce you to our...

Reviewed 4 days ago NEWvia mobile

Awesome sunrise and sunset views from the ocean view room. Good food from the restaurants . Nice staffs with great services. One week is just not enjoy. The kids had some much fun in the pool and the kids zone. Well organised activities for kids.

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Helpful?
Thank annie c
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear annie c, What a splendid review! The resort is indeed a tropical oasis for anyone seeking the solace of the sun, sand and sea. As they say, there is never enough time when in paradise, and I do hope you come back and stay a little longer – there are still so many exciting activities to do, flavorful cuisines...

Hong Kong, China
Reviewed 5 days ago NEW

I do have an unforgettable experience at the resort that my Iphone 7 was been stolen at the beach. I do have a poor experience since I found my Iphone was been stolen at the beach in the afternoon time before the day of departure. I believe this incident could be prevented if better security measures and management could be...

Review collected in partnership with shangri-la.com
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Thank ang9494
Reviewed 5 days ago NEW

Been to other hotels in Cebu, but this one is my favorite. Service is unparalleled. I can tell that they love their job and that they're very sincere. The place is general is very well maintained, paradise-like, with complete amenities. It's really a getaway place when you're stressed from the city but it doesn't make you sacrifice the comforts of...

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Thank Rica T
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Rica T, Being named as your “favorite Cebu hotel” is indeed an honor, and I’m just thrilled to know you had an excellent stay with us! Reading your lovely remarks about our service made our usual sunny day a little bit brighter. :) Thank you for appreciating the resort, our well-loved specialties and most especially our staff. We’re excited...

Virginia
Reviewed 5 days ago NEWvia mobile

3.5 stars. If you want to chill and relax this is not the place to be since this resort has too many weddings and conventions going on at the same time,worst everyone has the same access to amenities which makes everything crowded. The breakfast restaurant Tides always has a queue during breakfast and dinner time.Staffs are efficient and friendly. Grounds...

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Thank PURPLEYAMS
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear PURPLEYAMS, It is disappointing to know that we were not able to meet your expectation during your stay with us. Please be assured that I will raise your concerns with team as we continuously work in enhancing our guest experience. Thank you though for appreciating our housekeeping team, and I sincerely hope you will allow us to delight you...

Reviewed 6 days ago NEWvia mobile

Hotel was efficiently managed, there is always someone around to offer some help. Large resort and busy with families. The wedding we attended was well organised with amazing food. Overall nice place to visit especially if traveling with kids or with a group of friends. Beautiful beach with crystal clear waters.

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Thank Rainbowsan
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Rainbowsan, I’m glad you had a superb time with us during your short vacation. It’s also heartening to know you admire our event management, especially on the wedding you attended. Our paradise is truly a scenic backdrop to any love story or adventure, be it with friends or family, and I’m glad you got to experience that. Thank you...

Istanbul, Turkey
Reviewed 6 days ago NEW

today I would like to review most on Ocean wing club where is the heart of the whole resort at the arrival point representative meets us without fail and arrived to the ocean wing gate by the way there are two gates at the resort ,one is the general gate the other one is ocean gate front desk so polite...

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Thank gurhan33
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear gurhan33, I’m thrilled to know you got to experience all the wonderful things in our little paradise – the Ocean Wing Club, our sumptuous specialties, Shangri-La Marine Sanctuary, CHI, The Spa, our resort entertainment and most especially, our heartwarming service. Thank you for appreciating the team, and for acknowledging the excellent hospitality of our Ocean Club Lounge and Front...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 

Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Price Range: $389 - $610 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Shangri-La Hotels and Resorts, Orbitz, Hotwire, Travelocity, Agoda, Hotels.com, Cancelon, getaroom.com, TripOnline SA and HotelQuickly so you can book your Shangri-La's Mactan Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri-La`s Mactan Resort And Spa
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island
Hotel Style:
#1 Business Hotel in Lapu Lapu
#1 Luxury Hotel in Lapu Lapu
#1 On the Beach Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Mactan Resort & Spa staff and other travellers.
54 questions
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Flushing, New York

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Questions? Get answers from Shangri-La's Mactan Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ocean wing rooms”
gurhan33, 21 Apr 2017 | Read review
“All rooms have great view of the property. This is a large property. Best rooms are on the ocean wing as they are closest to the beach.”
philipjamesrv, 15 Apr 2017 | Read review
“Ocean wing club rooms”
Susanfan, 12 Apr 2017 | Read review
“Try to book an Ocean Wing room because these are closer to the beach and have areas exclusive to those staying there.”
  • Bar with complimentary water
  • Early morning sunrise
  • Toilet and sink
  • Early morning sunrise
  • Shower and tub
  • Entry
  • King size bed and sofa bed
d0ctrine, 12 Apr 2017 | Read review
“The ocean wing is great, but I would trust any room in this hotel.”
980JohnS, 11 Apr 2017 | Read review
5 of 5