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Shangri-La's Mactan Resort & Spa

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3,333 Reviews from our TripAdvisor Community

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Showing 2,514: English reviews
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Reviewed yesterday NEWvia mobile

Consistenly giving out great service! our highlight was their New zealand ice cream, had the vanilla, and I never say much about ice cream especially vanilla, but it was magnificent! There weren't a lot of pushy kids in the aquaplay unlike on our previous stays, which was awesome for our toddler. Room was clean, all the staff are very courteous....

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Helpful?
Thank Sharon R
Philippines
Reviewed 2 days ago NEWvia mobile

Emailed their promotions department to inquire regarding their current mall sale, but did not receive any reply at all. A simple yes or no answer could have sufficed. I am a regular guest at this resort, I go there almost every month, I purchase bulk whenever I can, and let my family stay there booking 4-5 rooms for a couple...

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Helpful?
Thank MariaJLa
Sydney, Australia
Reviewed 2 days ago NEW

We booked a dinner at Tides for 15 family members to celebrate a milestone, our Sister's 75th Birthday. Some family members travelled all the way from Los Angeles, Stockholm and Sydney...The ambience is good, from the main lobby where we started with high tea and downstairs at Tides Buffet restaurant which we all truly enjoyed. The night is the night!!!!,...

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Helpful?
Thank maganda0411
Quezon City, Philippines
Reviewed 3 days ago NEW

Giving them 3/5 Ambience is really superb as well as the food. What's disappointing is that pools are renovating and the only one that's in good swimming condition is at the Ocean Wing which is only exclusive to it's occupants. I find it really discriminating - why just because they are paying a hefty amount that's why they have certain...

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Thank leayu
Reviewed 3 days ago NEW

We booked a Club room in the Ocean Wing and were not disappointed. The staff were friendly and attentive, looking after us from the moment we arrived until being dropped off at the airport terminal on the complimentary shuttle service. As for the grounds, they were immaculately maintained, and we were lucky to visit when it didn't seem too busy...

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Thank Jonathan K
Reviewed 4 days ago NEW

My sixth year coming to this hotel, and again we had an excellent experience. Great for kids, fabulous beach with coral reefs right off the beach. Pools galore, good gym (although they could do with improving/updating a few pieces of equipment) and fabulous food. The service at Tides restaurant is probably the best I have come across and the food...

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Thank Simon Y
Cebu City, Philippines
Reviewed 4 days ago NEW

My wife and I checked into the Shangri-La for two nights to celebrate her birthday (Tuesday to Thursday). We loved the food and service at both Tides and Acqua restaurants. The facilities and service at the Spa have noticeably improved. The rooms were impeccably clean and well-maintained. The pools and grounds were also extremely well-maintained. Missed the beach but we...

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Thank gerrybrodriguez
Quezon City
Reviewed 5 days ago NEW

Overall a bit pricey, but it will always be a special place for us. The staff, are only people and do make mistakes like all of us, but they don't fail to try and deliver with their services. You can't feel anymore secure with your children and belongings in this place! What a great place for families! We in fact...

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Thank katillac18
SINGAPORE
Reviewed 5 days ago NEWvia mobile

Our 2nd time back. Wonderfully genuine and friendly staff. I know many said the food isn't great..It was pretty good..Kids sections with daily pancakes, eggs, rice and dishes for Asian pallettes and a colorful array of sweets and desserts. Adults can get their fix of fresh sashimi, vegetarian food. Fantastic Indian chef with a good selection of curries. Korean food...

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Thank ahlai
Lakewood, Washington
Reviewed 6 days ago NEW

Gorgeous resort but watch out!!! If you are a foreigner (anyone who is not Filipino) you will be charged at the "foreigner rate" which is extremely expensive. It's already an expensive place, but it was $200 more for us when we checked out. We were never informed at check-in about this & the supervisor was not upfront. It's too bad...

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Helpful?
Thank char1616

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 

Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Price Range: $380 - $573 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Reservation Options:
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Also Known As:
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri-La`s Mactan Resort And Spa
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island
Hotel Style:
#1 Business Hotel in Lapu Lapu
#1 On the Beach Hotel in Lapu Lapu
#1 Luxury Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Mactan Resort & Spa staff and other travellers.
53 questions
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Flushing, New York

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Questions? Get answers from Shangri-La's Mactan Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean club for the best sea views”
 of 5 bubbles , 23 Mar 2017 | Read review
“Choose sea-view over garden view rooms. Better still is Ocean Wing: better views, infinity pool, and access to beach.”
 of 5 bubbles gerrybrodriguez, 23 Mar 2017 | Read review
“Ocean Wing rooms on the ground floor have a bigger balcony.”
 of 5 bubbles MattAshe, 14 Mar 2017 | Read review
“Ask for the Ocean Wing if you want views of the seaside but be prepared for noise from the live band. They end before midnight though.”
 of 5 bubbles sipengw2016, 5 Mar 2017 | Read review
“It's better to swim at the beachfront than the pool.”
 of 5 bubbles 345kime, 2 Mar 2017 | Read review
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