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JPark Island Resort & Waterpark, Cebu

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JPark Island Resort & Waterpark, Cebu
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583 Reviews from our TripAdvisor Community

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Showing 377: English reviews
Reviewed 1 week ago NEWvia mobile

Great Hotel, lovely staff, enormous buffet for breakfast, lunch and dinner The waterpark and several pools are big & clean and for sure you can't find the same quality easy somewhere. Will stay at this hotel surely during my next trip to Cebu / Lapu Lapu

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Helpful?
Thank Paul L
Seoul, South Korea
Reviewed 1 week ago

Thankyou J Park. My family had an excellent time here. This is a really top notch family resort. There are so many things to do here. The kids room is great for young children, the fun activity classes there keep the children entertained, the water park is excellent for all aged children and adults, a great breakfast buffet plus a...

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Helpful?
Thank Joelucas
JparkResort, General Manager at JPark Island Resort & Waterpark, Cebu, responded to this review

Dear Joelucas, Thank you for leaving us a beautiful review. We are happy that you enjoyed your stay with us. It is heartwarming that have rated us as a BEST family resort. All your positive comments will inspire us to do better. Hope to see you in your next water adventure. Best, Seah Noh General Manager

Cebu Island, Philippines
Reviewed 1 week ago

It's true what they say that you can truly appreciate something if you have been apart for a while. After 3 years of being with IP, my better half and I returned for a much need R&R. We were able to book an online promotion and was very glad to have spend an overnight to recharge. After their rebranding, I...

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Helpful?
Thank Emet S
JparkResort, General Manager at JPark Island Resort & Waterpark, Cebu, responded to this review

Dear Emet S., Thank you for leaving us a beautiful review. We are happy that you enjoyed your stay with us. It is heartwarming that you are recommending our hotel to those planning for family getaway. Also, we are very much grateful because you have high lighted all the beautiful experiences with us. Your positive comments will inspire us to...

Cebu City, Philippines
Reviewed 1 week ago

This is one of our go-to-beach/resort. We celebrated again our Wedding anniversary in this place. And we just love how accommodating the staff are. The amenities are kid friendly. The place is awesome. :) <3

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Helpful?
Thank HermieSareno
JparkResort, General Manager at JPark Island Resort & Waterpark, Cebu, responded to this review

Dear Hermie Sareno, Thank you for leaving us a beautiful review. We are happy that you enjoyed your stay with us. It is heartwarming that you have chosen us to be part of your special day. Your positive comments will inspire us to do better. Hope to see you in your next water adventure. Best, Seah Noh General Manager

Reviewed 2 weeks ago

We stayed at JPark for 15 nights from15/12/-30/12 and had a great time. The hotel is huge but the staff still managed the personal touch and could not be any more helpful. The waterpark is superb! The food and drink were fantastic however we thought the food was very expensive compared to the local restaraunts just outside. Maybe the management...

Review collected in partnership with statravel.com
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Helpful?
Thank David B
JparkResort, General Manager at JPark Island Resort & Waterpark, Cebu, responded to this review

Dear David B, Thank you for taking time to leave us a review. The good points you raised are very well appreciated. We are glad that you have rated our waterpark as superb. At the same time, we acknowledge your negative comments. Rest assured we will look into the matter. Your statements will definitely help us improve our Hotel especially...

Reviewed 3 weeks ago

We stayed at this hotel Dec14 to 17 ,2016 and we got continuously disappointed. First ,even if we booked our trip since April ,upon arrival the room wasn't available so the reception tried to upgrade us for free to one of the villa closer to the beach -do not be fooled there is no view whatsoever,the jacuzzi wasn't working (we...

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Helpful?
1Thank Florin S
JparkResort, General Manager at JPark Island Resort & Waterpark, Cebu, responded to this review

Dear Florin S, Thank you for staying with us. We are happy that you have appreciated the service of our Jlounge Supervisor Vic. The good points you raised are very well respected. At the same time, we acknowledge your negative comments. Rest assured, we will look into the matter. Your statements will definitely help us improve our Hotel especially the...

Cebu City, Philippines
Reviewed 3 weeks ago via mobile

Booked the whole family of all ages to enjoy a full day of water them park. Excellent. Well maintained and very nice staff. Lunch buffet wonderful. Also booked a room which was very nice and spotless clean

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Helpful?
Thank Erik H
JparkResort, General Manager at JPark Island Resort & Waterpark, Cebu, responded to this review

Dear Erik H, Thank you for leaving us a beautiful review. We are happy that you enjoyed your stay with us. It is heartwarming that you are recommending our resort to those planning for family getaway. Your positive comments will inspire us to do better. Hope to see you in your next water adventure. Best, Seah Noh General Manager

Reviewed 4 weeks ago via mobile

From the last time I visited JPark Island Resort, a lot of improvements have been made. Now under new management (owned now by Justin Uy of Philippine Mangoes) the resort has improved a lot. Visible improvements are the following: 1. Better Customer Service. Though still needs to be improved further, they have changed their management style thus better customer service...

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Helpful?
Thank Dennies S
JparkResort, General Manager at JPark Island Resort & Waterpark, Cebu, responded to this review

Dear Dennies S, Thank you for leaving us a beautiful review. We are happy that you enjoyed your stay with us. It is heartwarming that you have appreciated the service of our staffs, the improvements of our amenities and how our management handle the team.At the same time, we acknowledge your negative comment. Rest assured, we will look into the...

Quezon City, Philippines
Reviewed 4 weeks ago via mobile

Excellent facilities. Mactan Suite room is great. Staff very accommodating. Efficient service. My kids had a MAGNIFICENT time. Shuttle service is even available going to the airport and certain places in Cebu. My only concern is that food is too expensive.

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Helpful?
Thank Mariel T
JparkResort, General Manager at JPark Island Resort & Waterpark, Cebu, responded to this review

Dear Mariel T, Thank you for leaving us a beautiful review. We are delighted that you enjoyed your stay with us. It is heartwarming that you are recommending our resort for those who are planning for family getaway and group outing. Your positive comments about our facilities and services will surely inspire us to do better and to give the...

Singapore, Singapore
Reviewed 14 December 2016

A great hotel with water theme park for two adults like us. We spent four days of our holidays playing in the pool and waterslides. The room was clean and food was good too. We visited their in-house restaurants/bars: jlounge, Olive, The Abalone and nonki Japanese restaurant. Hotel staff were all very friendly and helpful. I will stay in this...

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Helpful?
Thank janariel
JparkResort, General Manager at JPark Island Resort & Waterpark, Cebu, responded to this review

Dear janariel, Thank you for leaving us a beautiful review. We are happy that you enjoyed your stay with us. We are very much grateful because you have appreciated the simple deed of our staffs. Your positive comments will inspire us to do better and will definitely help us improve our resort especially the service we extend to our guests....

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about JPark Island Resort & Waterpark, Cebu

Address: M.L Quezon Highway | Brgy. Maribago, Lapu Lapu 6015, Philippines (Formerly Imperial Palace Waterpark Resort and Spa)
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Price Range: $265 - $808 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JPark Island Resort & Waterpark, Cebu 5*
Number of rooms: 556
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Asiatravel.com Holdings, Booking.com, Expedia, TripOnline SA, Travelocity, Agoda and Jetsetter so you can book your JPark Island Resort & Waterpark, Cebu reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Imperial Palace Waterpark Hotel Lapu Lapu
JPark Island Resort & Waterpark, Cebu Cebu Island/Mactan Island
Hotel Style:
#3 Top resorts Hotel in Lapu Lapu
#5 On the Beach Hotel in Lapu Lapu
#5 Luxury Hotel in Lapu Lapu
#6 Family Hotel in Lapu Lapu
#7 Spa Hotel in Lapu Lapu
#7 Business Hotel in Lapu Lapu
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Questions & Answers

Here's what travellers have asked, with answers from JPark Island Resort & Waterpark, Cebu staff and other travellers.
27 questions
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Questions? Get answers from JPark Island Resort & Waterpark, Cebu staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Mactan Suite are really spacious.”
 of 5 bubbles 135emets, 13 Jan 2017 | Read review
“higher floors have better views”
 of 5 bubbles florins2017, 2 Jan 2017 | Read review
“Best view would be facing the pools or sea, but too expensive.”
 of 5 bubbles janariel, 14 Dec 2016 | Read review
“Don't choose a room facing the lobby roof :) Always ask fora room facing the beach and pool area.”
 of 5 bubbles jheviray, 20 Nov 2016 | Read review
“I genuinely like a room facing towards the waterpark side.”
 of 5 bubbles 873markn, 9 Nov 2016 | Read review
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