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Crown Regency Hotel & Towers

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Crown Regency Hotel & Towers
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844 Reviews from our TripAdvisor Community

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Showing 738: English reviews
Tacloban, Philippines
Reviewed 14 February 2017

Crown Regency Hotels and Towers has 3 buildings and now they're building for 4th Tower. The main building is a 40-storey building known as Tower 1. The top 38th of the hotel tower feature an amusement facility which includes a roller coaster that runs around the edge of the building, and a stroll around the edge of the building with...

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Helpful?
Thank marygoldtano
CrownRegencyHotels, Marketing Communications at Crown Regency Hotel & Towers, responded to this review

Dear marygoldtano, Greetings from Crown Regency Hotels & Resorts! We wish to thank you for taking the time to let us know your experience with us. We are delighted that you enjoyed your stay with us. It motivates us to remain committed to delivering an outstanding overall experience to our valued clients. We are looking forward to serve you again....

Orlando, Florida
Reviewed 7 February 2017

stayed at crown regency from jan 12-18. paid 49.110 for the 6 days stay. first day we were at 2229 floor then the following day we were transfered to tower 3 which is an old building. the air con didn't work properly. we have the bedroom on the loft with no toilet or bathroom. we have to go downstairs to...

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Helpful?
Thank feprz
CrownRegencyHotels, Marketing Communications at Crown Regency Hotel & Towers, responded to this review

Dear feprz, Greetings from Crown Regency Hotels & Resorts! We wish to thank you for taking the time to let us know your experience with us. We have received your feedback regarding your recent stay experience with us. We would like to thank you for bringing these matters to our attention. We apologize for any inconvenience these might have caused...

Rockledge, Florida
Reviewed 2 February 2017

We liked the hotel. There were some pros and cons which we are happy to share with you. Positives: Professional staff and lobby. Convenience store just steps from the back lobby entrance. Starbucks co-located at the front lobby. Air con in the room was efficient. Very good breakfast buffet. Our room was nice and clean, beds were comfortable. If staying...

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Helpful?
Thank Darrell B
CrownRegencyHotels, Marketing Communications at Crown Regency Hotel & Towers, responded to this review

Dear Darrell, Greetings! Thank you for taking the time to share with us your experiences! We are very pleased to hear both your positive and negative experiences with Crown Regency Hotel. We appreciate your gracious commendation of our hotel, thank you for highlighting the hotel’s notable aspects such as our ideal location, well-appointed room and our amiable staff. On the...

Reviewed 1 February 2017 via mobile

We came to Cebu in a tour group of 18, staying 1 night here, went to Bohol Island for a 1 night visit, coming back to stay 1 more night before leaving for Iloilo. The total 2-night stay was unfortunately a nightmare for all of us. One arrival at the hotel, we found it outdated - from decoration to facilities...

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Helpful?
3Thank Peter C
CrownRegencyHotels, Marketing Communications at Crown Regency Hotel & Towers, responded to this review

Dear Peter, Thank you for letting us know about your recent stay with us at Crown Regency Hotel and we appreciate it for taking the time to let us know about your experience. We sincerely apologize for any inconvenience that caused you while staying with us. We assure that your concern about our room facilities has been recognized with proper...

Riyadh, Saudi Arabia
Reviewed 31 January 2017

It was December 2012 when I visited Cebu before heading to Boracay. I have been there with friends before but this time am doing it all alone. I enjoyed my stay at Crown much more the adventures that they cater on top of their tower. Edge Coaster & Sky Walk are just two of their attractions in the hotel that...

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Helpful?
Thank Riyadhventourista
CrownRegencyHotels, Marketing Communications at Crown Regency Hotel & Towers, responded to this review

Dear Riyadhventourista, Greetings from Crown Regency Hotels & Resorts! We wish to thank you for taking the time to let us know your experience with us. We are delighted that you enjoyed your stay with us. It motivates us to remain committed to delivering an outstanding overall experience to our valued clients. We are looking forward to serve you again....

Reviewed 31 January 2017 via mobile

Our first stay was ok, hotel is outdated but the room was clean and nice view. Second time they gave us a room with a nice view, but bathroom full of mold around tub/shower and toilet seat was gross. Next room was smoking and the 3rd and final no hot water for the length of your stay, they offered a...

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Helpful?
Thank Simone K
CrownRegencyHotels, Marketing Communications at Crown Regency Hotel & Towers, responded to this review

Dear Simone, I truly appreciate you taking the time to respond to this review and voice your concerns and issues regarding your stay at our hotel. The comfort of our guests and the cleanliness of our facilities are our top priorities and I was disappointed to hear that we let you down in this regard. Rest assured that I have...

dsm
Reviewed 19 January 2017

I just stayed here for two reasons only - first wanted to try out the air zip line and skywalk which we did with my two kids and thoroughly enjoyed the experience and second because wanted to do the canyoneering in Badian so was easy for me to stay in cebu city for my transfers. Nevertheless, i did not find...

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Helpful?
Thank Deepak2004
CrownRegencyHotels, Marketing Communications at Crown Regency Hotel & Towers, responded to this review

Dear Deepak2004, Greetings from Crown Regency Hotels & Resorts! We wish to thank you for taking the time to let us know your experience with us. We are delighted that you enjoyed your stay with us. It motivates us to remain committed to delivering an outstanding overall experience to our valued guests. We are looking forward to serve you again....

Reviewed 16 January 2017 via mobile

Ended up solving most of the issues by ourselves. Service is just plain horrible had to call them so many times before there is some action not solution. Seems like they're just going to the motion without really listening. They have plenty of workers but needs training for improvement. The facilities is sub par, lots of leaks and damages. Food...

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Helpful?
Thank AiAiKo
CrownRegencyHotels, Marketing Communications at Crown Regency Hotel & Towers, responded to this review

Dear AiAiKo, Thank you for letting us know about your recent stay with us at Crown Regency Hotel and we appreciate it for taking the time to let us know about your experience. We apologize if our guest service and hotel facilities did not meet your expectations. But on behalf of the management team, we apologize for any inconvenience that...

Denmark
Reviewed 12 January 2017 via mobile

Before coming to this hotel I had high expectations, however our stay wasn't good at all. We stayed in 33rd floor and sometimes when there is a lot of guests you might spend up to 20mins to reach your floor because there is only two elevators going to 19th floor where you need to switch to another elevator that is...

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Helpful?
Thank DominusCN
CrownRegencyHotels, Marketing Communications at Crown Regency Hotel & Towers, responded to this review

Dear DominusCN, Warm greetings from Crown Regency Hotels & Resorts! We are sorry to hear of the issues that you faced whilst staying with us. We assure that your concern about our room facilities, hotel amenities (i.e. outdoor pool) and guest service experience have been recognized with proper investigation for improvement. I would like to thank you for taking your...

Shannon
Reviewed 9 January 2017 via mobile

The Bathroom is very filthy specially the bath tub. The hotel has seen its days and needs renovation. It is unfortunate that it is not value for money. The room was not spotless clean which is very disappointing. Apart from the 32 floor view which is stunning and the very helpful staff (front desk, concierge and haoausekeeping), the appearance of...

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Helpful?
Thank 737abuo
CrownRegencyHotels, Marketing Communications at Crown Regency Hotel & Towers, responded to this review

Dear 737abuo, Warm greetings from Crown Regency Hotels & Resorts! We sincerely apologize for any inconvenience that caused you while staying with us. We assure that your concern about our hotel amenities has been recognized with proper investigation for improvement. Thank you for taking the time to share your experience with us on how we can improve our hotel facilities....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Spa
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
From any point in Metro Cebu, whether day or night, one can easily spot the tallest hotel building in the country, Crown Regency Hotel & Towers. The flagship property of Crown Regency Hotels & Resorts stands at the heart of Metro Cebu where it dazzles the people below with its signature colorful lights outlining the 48-story building. Built with the vision of being a one-stop shop destination within a destination, this 4-star property features world-class health & wellness and entertainment amenities, 389 lavishly furnished guest rooms and suites, and sumptuous dining outlets. The hotel also features function rooms which can accommodate up to 600 guests. Home to the world-famous Sky Experience Adventure, this hotel is truly a must-see attraction for all guests and tourists alike. Enjoy the world’s first and only Edge Coaster ride, designed to give brave adventure enthusiasts an unmatched 360-view of the entire city. Catch a thrilling ride from one building to the next with the world’s first urban zipline or enjoy a nice walk from 37 floors high on the Sky Walk Extreme The hotel is conveniently located in close proximity to the city’s major commercial hubs and tourist destinations, and is only an hour’s car ride away from Mactan-Cebu International Airport. When you stay at Crown Regency Hotel & Towers, you’ll never want for more. Tour options are available at the Concierge. Airport pickup and drop off are available. Check-in time is at 2:00PM and check-out time is at 12:00noon. ... more   less 

Additional Information about Crown Regency Hotel & Towers

Address: Osmena Boulevard | Fuente Towers, Cebu City 6000, Philippines
Region: Philippines > Visayas > Cebu Island > Cebu City
Price Range: $76 - $115 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crown Regency Hotel & Towers 4*
Number of rooms: 389
Reservation Options:
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Also Known As:
Crown Regency Hotel And Towers Cebu
Regency Cebu City
Cebu City Regency
Crown Regency Hotel & Towers Cebu Island/Cebu City
Hotel Style:
#4 Casino Hotel in Cebu City
#10 Luxury Hotel in Cebu City
#14 Spa Hotel in Cebu City
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Questions & Answers

Here's what travellers have asked, with answers from Crown Regency Hotel & Towers staff and other travellers.
17 questions
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Questions? Get answers from Crown Regency Hotel & Towers staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner rooms are quiet, large, and sunny.”
 of 5 bubbles ayenisquefont2, 20 Mar 2017 | Read review
“Views to the pool are great!”
 of 5 bubbles , 27 Feb 2017 | Read review
“I stayed at tower 2 and there was a bad odor at the pathway from tower 1.”
 of 5 bubbles edgardom559, 15 Feb 2017 | Read review
“Rooms at The top floors for good view of the city”
 of 5 bubbles marygoldtano, 13 Feb 2017 | Read review
“Consider the view you want from your room, and the elevator situation as mentioned above, before taking a room above the 19th floor.”
 of 5 bubbles mvpm2016, 1 Feb 2017 | Read review
5 of 5