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Marco Polo Plaza Cebu

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Marco Polo Plaza Cebu
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1,152 Reviews from our TripAdvisor Community

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Showing 949: English reviews
Iloilo Province, Philippines
Reviewed 18 July 2016

Bad bed and in-room service. Flat iron and ironing board only available upon request and in my case it took them 3hours to deliver requested service. Rooms have poor mobile signal. Comfort room amenities - average.

Review collected in partnership with Marco Polo Hotels
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2Thank JoseYgnacio
Cebu City, Philippines
Reviewed 18 July 2016

The hotel is such a wonderful place to stay as you watch the city during the night time. It was alluring with it's beautiful garden and the restaurant beside the pool. The staff were so hospitable and the service is world class.

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Thank Mariz1226
Bulacan Province, Philippines
Reviewed 17 July 2016

Going to the hotel was a disaster. The place is far from the airport and with flodded streets going to the place left us stranded for 7 hours. Upon arrival the guest relation officer, a Chinese entertained us and informing me she could not find my name despite presenting the voucher and identification. Form of discrimination? A Filipina saved my...

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2Thank Perpetua C
Uluru-Kata Tjuta National Park, Australia
Reviewed 16 July 2016

We stayed in a Continental Club Room with a sea view. There were three of us staying in the room but it was spacious enough. The room was well appointed with an extensive range of toiletries. A large fruit plate was waiting for us. View over the harbour was impressive. Check in was quick. It was worth paying extra for...

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1Thank ozcookie1
Manchester, United Kingdom
Reviewed 15 July 2016 via mobile

This is a beautiful hotel and fantastic value. It is situated in a central location about an hours drive from the international airport. It's located in a great position for exploring the island. The cuisine is exceptional and the outside pool bar is stunning. I can't recommend this hotel highly enough.

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1Thank raspilot69
Malabon, Philippines
Reviewed 15 July 2016

Marco Polo is one of the Luxury hotel in Cebu the is why i have to try this hotel and it never failed me. Modern design Room and great lobby. I was able to booked a promo stay which is very cheap. They even gave me a free Flipflops as part of the promo. Same in a lot of hotels,...

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1Thank eduardrivera1
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review

Dear eduardrivera1, Greetings from Marco Polo Plaza Cebu! Thank you for taking time to share your stay experience through this post. It is always a pleasure to hear good word from our guest like you, delighting on our brand of customer service, value in accommodation and dining experience. Thank you for choosing us to be your home in Cebu. We...

Makati
Reviewed 13 July 2016

Reception was helpful when i came in an earlier than my check-in time she accommodated by registering and keeping my bags and sent over my room while i went about doing what i went for in Cebu, convenient. The room where i was assigned has a really nice mountain view, splendid! Pool is also a nice amenity of the hotel....

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1Thank BooMoonstar
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review

Dear BooMoonstar, Greetings from Marco Polo Plaza Cebu! Thank you for sharing time to write about your stay experience with us. Finding our accommodation 'splendid' is an acknowledgement we sincerely appreciate. It is our pleasure to be able to serve you well; from check-in to breakfast and leisure time at the pool. We look forward to have you stay with...

Pattaya, Thailand
Reviewed 13 July 2016

This is a true luxury hotel in Cebu, located in entertainment area, very clean and friendly staff. Rooms are a bargain compare to many hotels in the same class. booking it for a second time, always great experience. Internet a bit slow.

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5Thank WetPixel
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review

Dear WetPixel, Greetings from Marco Polo Plaza Cebu! Thank you for sharing a quick review about your stay for the second time at our hotel. We are glad to know that you find it a great experience to be with us in terms of friendliness, value and cleanliness. We value your good word. We look forward to have you stay...

Seoul, South Korea
Reviewed 7 July 2016

the view was so nice and it made me feel nice in the last night of the trip. the swiming pool is not so big but it is enough to play with some friends. the good thing was that the bar aside by the pool. because their crues were so kind and talkative. the bad things are these 1. ventilation...

Review collected in partnership with Marco Polo Hotels
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1Thank 2window2
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review

Dear 2window2, Greetings from Marco Polo Plaza Cebu! Thank you for sharing your stay experience with us through this post and for the early plan to stay with us more than once. We apologize though for the aspects that did not meet your expectations. We wish you the best in your travels and looks forward to see you again soon!...

Metro Manila, Philippines
Reviewed 5 July 2016

I just feel that Marco Polo is my home away from home and, for my second stay, as usual it never fails me. It is conveniently located slightly away from the noise of the city. Thus, I get enough sleep and can easily meet my friends in Ayala Mall.

Review collected in partnership with Marco Polo Hotels
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2Thank mutya7001
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review

Dear mutya7001, Greetings from Marco Polo Plaza Cebu! How wonderful it is to know that we are “home away from home” to our guests like you! Thank you for sharing this vibe. Cheers to more visits and stays! Sincerely, Julie Najar General Manager

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Breakfast included
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Marco Polo Plaza Cebu is nestled at the prestigious Nivel Hills providing a spectacular view of Cebu City and Mactan Island. Be it business or vacation, stay at Cebu City's Finest hotel, the Marco Polo Plaza Cebu. Marco Polo Plaza Cebu is a 24 storey hotel with 329 well-appointed guest rooms including suites with fine amenities, 24 hour security and safety measures and free Wi-Fi internet. A trip to the "Queen City of the South" in the Philippines - Cebu, is a culinary journey. Marco Polo Plaza Cebu is hailed as a dining destination of Cebu City. Dubbed as the "Best Buffet in Cebu City", Cafe Marco attracts diners to feast on Filipino, Continental and Western cuisine. It is awarded as Top 5 Restaurant in the Philippines by the prestigious Miele Guide in 2013. Blu Bar & Grill is an ultimate dining experience in Cebu City. From a thousand feet above sea level, it offers a panoramic view of Cebu City and Mactan Island. The glamorous Philippine Tattler awards it as one of Philippines' Best Restaurants. Marco Polo Plaza Cebu is a choice Cebu venue for meetings, conferences and celebrations. Its lavish Grand Ballroom and function rooms can accommodate up to 2,500 guests. ... more   less 

Additional Information about Marco Polo Plaza Cebu

Address: Cebu Veterans Drive | Nivel Hills, Lahug, Cebu City 6000, Philippines
Region: Philippines > Visayas > Cebu Island > Cebu City
Price Range: $109 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Marco Polo Plaza Cebu 4*
Number of rooms: 329
Reservation Options:
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Also Known As:
Marco Polo Plaza Hotel Cebu City
Marco Polo Plaza Cebu Cebu Island/Cebu City
Hotel Style:
#2 Business Hotel in Cebu City
#2 Spa Hotel in Cebu City
#2 Luxury Hotel in Cebu City
#3 Romantic Hotel in Cebu City
#3 Family Hotel in Cebu City
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Questions & Answers

Here's what travellers have asked, with answers from Marco Polo Plaza Cebu staff and other travellers.
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Questions? Get answers from Marco Polo Plaza Cebu staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All I can say is the rooms were outstanding, Very well kept.”
Benglish60, 15 Apr 2017 | Read review
“choose corner rooms in the higher floors”
judyg108, 11 Apr 2017 | Read review
“Ask the reservations always for a nice view if possible”
shairakaye25, 11 Apr 2017 | Read review
“Higher is better, face the harbor. Ask for what you need--for instance, bathtub.”
Charon666, 7 Apr 2017 | Read review
“City view room was great”
philiptC7779YQ, 3 Apr 2017 | Read review
5 of 5