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Marco Polo Plaza Cebu

1,399 reviews
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Traveller (718)
Room & Suite (279)
Dining (250)
Overview
  • Excellent54%
  • Very good36%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“cafe marco”(86 reviews)
“continental club”(45 reviews)
“blu bar”(38 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
3.0 Star Hotel
All hotel details
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Reviews (1,399)Write a Review
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639
413
84
27
19
Show reviews that mention
All reviewscafe marcocontinental clubblu barmountain viewthe penthouseshuttle servicelobby loungefree shuttlebreakfast buffetpool sidetop floorstar hotelnice poolbusiness tripmactan islandhotel staffayala mall
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1 - 5 of 1,182 reviews
Reviewed 3 days ago

I love going back to this hotel. The room is big enough and very clean. I love the good breakfast with many choices of food. They have very friendly staff too. I hope they can improve on the pool area.

Review collected in partnership with Marco Polo Hotels
Thank xandragalang
Reviewed 4 days ago via mobile

The hotel lives up to the expectations and really is best in class in customer service. Positives: - Located at 15 kms from airport, a 60 minutes drive in moderate traffic. They have a dedicated travel counter at Cebu Mactan airport departures for easy cab...More

Thank Dhiman_NewDelhi_IN
Reviewed 5 days ago

All in all this is a very nice place to stay. Just realized that the rooms are not soundproof or do not have thick walls and you can hear your neighbors next door and out in the hall. The staff were very very attentive and...More

Review collected in partnership with Marco Polo Hotels
Thank reddragon417
Reviewed 1 week ago

Our stay was a perfect way for us to just relax and enjoy our quality time together. The room had a nice view. Getting up was hard because of the very comfortable bed and very soft pillows. Restroom was clean. Overall, an excellent experience for...More

Review collected in partnership with Marco Polo Hotels
Thank Allen M
Reviewed 1 week ago

Why didn't I make the reservation on my first night in the Philippines at this gem? Top service at the front desk and housekeeping. The TV was very difficult to operate in the room, no matter how you read the directions. Food at the buffet...More

Thank Vegaztony
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123456237
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Shuttle Bus Service
Breakfast included
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Outdoor pool
Details
Price range
USD 85 - USD 138 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in Cebu City
#2 Business Hotel in Cebu City
#3 Family Hotel in Cebu City
#3 Romantic Hotel in Cebu City
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
USD 85 - USD 138 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in Cebu City
#2 Business Hotel in Cebu City
#3 Family Hotel in Cebu City
#3 Romantic Hotel in Cebu City
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (718)
Room & Suite (279)
Dining (250)
Pool & Beach (80)
Amenities (95)
Business Centre & Event Rooms (15)
Family and Play Areas (2)
Questions & Answers
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nhiax2018
Brian Connelly, please don't insult my intelligence. 1. "Please allow us to refresh your memory about the incident." You don't have to refresh my memory - I clearly understood the actions and words of your staff, the taxi driver, and the Ferrari staff that night. I was there. Did your CCTV footage record what they were saying? Because I did with my cell phone. If you like to me contact my lawyer and/or your Headquarters in Hong Kong with that footage, then please keep insulting my intelligence? Or you can be professional when customers provide candor reivews? 2. "Prior to departing the Ferrari KTV, your acquaintance paid the taxi driver Php1,000 (approximately US$19) to cover the taxi meter and the damage to his taxi." We didn't have 1,000 pesos prior to departing because Ferrari robbed us. We came back to your hotel, pulled the cash out of your ATM, and paid the taxi driver's bribe to "release us of our actions". I'm wondering why you didn't mention that with your CCTV evidence? The taxi driver stay in front of your hotel until we handed him his bribe. 3. We didn't understand what the driver was saying so your security staff interpreted the taxi driver's claim. Your staff said that the taxi driver claimed we hit the front bumper, not the rear. When I looked at the taxi, there was so many damages all over his vehicle, that I couldn't pinpoint exactly what the driver was speaking of. Your security staff, again, reiterated the next day that we damaged the taxi's front bumper - are you saying I didn't understand the next day what he was saying? Or, I wasn't intelligence enough to know he was fishing for a bribe, that time, and multiple times afterwards too? 4. "At no time did our security team even attempt to bribe you." You did not offer any evidence of this statement, but attacked the reviewer's state of mind in an effort for damage control, i.e., I was drinking too much to make such an opinion, therefore I couldn't possible make such an opinion. Nor did you apologize to your customer for feeling pressured into having to offer bribes. Again, I recorded their intentions with my phone. Your staff, amoungst others, didn't realize I was recording. I suggest you retract your opinion. 5. You inserted the opinion of the Ferrari staff to support your claim. You inserted the opinion of a strip/prostitution establishment an establishment considered to have the lowest ethics, to support your opinion. I have video recordings of that night at their establishment, of them double charging us, and of your staff's verbal conversations with me. 6. You don't have to look forward to welcoming me back. I won't be staying at your establishment ever again. I said you're one of the best hotels in the region, I didn't say you're the "only" great establishment in the region.
12 February 2018|
Answer
Response from nhiax2018 | Reviewed this property |
This was a session posted by nhiax2018 to allow other customers to see my rebuttal tmanagement's disrepectful response to my original candor review.
0
Votes
Matt B
9 February 2018|
Answer
Response from OnNivelHills | Property representative |
It's about 6 km away. A 20-minute drive from Marco Polo Plaza Cebu to Pier 1 for vessels bound for Bohol.
1
Vote
sharlene L
15 January 2018|
AnswerShow all 6 answers
Response from faithjvp25 | Reviewed this property |
A bit far, about 14kms I think. With traffic, about 45mins to 1 hour travel time but without probably 20-30mins.
1
Vote
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12345612
Room Tips
"The shuttle to Ayala mall ends at 6:00PM. Plan Accordingly!"
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"Due to theft potential no room can be recommended"
Read review
"would be nice if they will upgrade the interior on their room accomodation"
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"we stayed at the 12th floor with majestic mountain view of Cebu City"
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