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Waterfront Cebu City Hotel & Casino

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Waterfront Cebu City Hotel & Casino
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2,065 Reviews from our TripAdvisor Community

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There are newer reviews for Waterfront Cebu City Hotel & Casino
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Showing 1,809: English reviews
Iloilo City, Philippines
Reviewed 1 week ago NEW

Hotel is a safe place to stay in Cebu..Breakfast is really good.Check i and check out was a hassle, esp the check out.. Very defensive and a bit arrogant front desk staff during check out.. Otherwise, stay at Waterfront Hotel is Very Good!!!

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Helpful?
Thank maluludivinahs
Cagayan de Oro, Philippines
Reviewed 1 week ago

We had a great time staying in the hotel... nice swimming pool and my kid enjoyed it so much.. the breakfast was great.. housekeeping dept was very responsive to our needs like extra pillow and comforter..

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Helpful?
Thank rosee917
Makati, Philippines
Reviewed 1 week ago

I usually stay at the Waterfront multiple times a year and I must stay each stay is certainly an excellent experience than the last. The service is impeccable as always and the food keeps on getting better. I am looking forward to staying more nights at the Waterfront this year. Maybe you can give me an upgrade to a suite...

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Helpful?
Thank anth0nyj0sephm
Anders H, General Manager at Waterfront Cebu City Hotel & Casino, responded to this review

Dear anth0nyj0sephm Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor. Thank you also for all your descriptions about the well delivered services and great food by our fantastic team which future travellers surly will appreciate. Glad to...

Los Angeles, California
Reviewed 1 week ago

The hotel is great...the staff are nice and accommodating...service and food were awesome...the only thing is that the hotel do need some maintenance done to the rooms to keep it looking new...but other than that...I highly recommend this place!

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Helpful?
Thank K276GQalices
Anders H, General Manager at Waterfront Cebu City Hotel & Casino, responded to this review

Dear K276GQalices Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor. On behalf of the hotel and entire team, I would like to thank you for your positive review. We are extremely happy that you enjoyed your stay...

Metro Manila, Philippines
Reviewed 1 week ago

Remained excellent since my first stay. As always, the front desk officers are very attentive, always smiling. They give so much attention in the cleanliness of each room. Room attendants are approachable. The foods are awesome and the hotel itself is recommendable. Good job!

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Helpful?
Thank corazonaquino
Anders H, General Manager at Waterfront Cebu City Hotel & Casino, responded to this review

Dear corazonaquino Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor. On behalf of the hotel and entire team, I would like to thank you for your positive review. We are extremely happy that you enjoyed your stay...

Reviewed 1 week ago

I booked my sisters and nephews to stay for 4 nights; I emailed 3 times already to arrange for a hotel taxi to pick them up from the airport; no reply. My sister living in the Philippines has been calling 4 different numbers but not getting anywhere. I despair and at a loss what to do! I wish I had...

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Helpful?
Thank Joy H
Anders H, General Manager at Waterfront Cebu City Hotel & Casino, responded to this review

Dear Joy H Thank you for having taken your valuable time to share your experience on Trip Advisor. We appreciate your valued feedback and thank you for sharing the experience with us. We have since been in contact with you and everything was cleared. We did also track down all incoming mail to the hotel in correspondence to your mail...

Makati, Philippines
Reviewed 1 week ago

seems the front desk staff when I check-in is not well customer oriented staff. I have to repeat same information again and again. Another thing, I rang the room service to borrow for a scissor, but they keep me hanging on the phone for a lone time and never came back. When I was leaving the main door after setlling...

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Helpful?
Thank 606efrenr
Anders H, General Manager at Waterfront Cebu City Hotel & Casino, responded to this review

Dear 606efrenr Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor. We appreciate your valued feedback and thank you for sharing the experience with us. We are sorry to hear of your disappointment in some aspects and rest...

Dumaguete
Reviewed 1 week ago

We arrived at the hotel late and wet due to heavy rain at Dumaguete airport. The people at the front desk saw how we all looked and they immediately facilitate our accommodation. Our room is beautiful and cozy. The housekeeping is so helpful. Room service is just great. It was a totally splended vacation for us all.

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Helpful?
Thank D2371PHsharond
Anders H, General Manager at Waterfront Cebu City Hotel & Casino, responded to this review

Dear D2371PHsharond Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor. What a great review and we are thrilled to read that our front desk and housekeeping took good care of you. Its with great pleasure that I...

Metro Manila, Philippines
Reviewed 2 weeks ago via mobile

I have been visiting Cebu since 1997 and so far, Waterfront Hotel and Casino rated as one of my preferred place to stay in Cebu. Most of my Cebu travels are business-related and my basic requirements after a hard Day's work will be to take a dip in the pool or go straight to the gym. Waterfront facilities might be...

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Helpful?
Thank albertbriones
Anders H, General Manager at Waterfront Cebu City Hotel & Casino, responded to this review

Dear albertbriones Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor. I'm very happy to read that we where a part of your visits to Cebu over the last 20 years. Feedback from loyal guests as yourself means...

Cagayan de Oro, Philippines
Reviewed 2 weeks ago via mobile

My wife and I stayed there 4 nights. The facilities of the hotel hotel is good with several good restaurants along their internal airconditioned Italian inspired "promenade street". Sone of our friends complained that their room was not ready on time so they were kept waiting. Some mentioned the long walk to their rooms. We did not have those problens...

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Helpful?
Thank dagol
Anders H, General Manager at Waterfront Cebu City Hotel & Casino, responded to this review

Dear dagol Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor. On behalf of the hotel and entire team, I would like to thank you for your positive review. We are extremely happy that you enjoyed your stay...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Waterfront Cebu City Hotel & Casino

Address: Salinas Drive, Lahug, Cebu City 6000, Philippines (Formerly Waterfront Cebu City Hotel)
Region: Philippines > Visayas > Cebu Island > Cebu City
Price Range: $86 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Waterfront Cebu City Hotel & Casino 4*
Number of rooms: 562
Reservation Options:
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Also Known As:
Waterfront Cebu City Hotel And Casino
Waterfront Cebu City Hotel Cebu City
Waterfront Hotel Cebu City
Waterfront Cebu City Hotel & Casino Cebu Island
Hotel Style:
#1 Casino Hotel in Cebu City
#6 Spa Hotel in Cebu City
#6 Luxury Hotel in Cebu City
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Questions & Answers

Here's what travellers have asked, with answers from Waterfront Cebu City Hotel & Casino staff and other travellers.
21 questions
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Questions? Get answers from Waterfront Cebu City Hotel & Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“spend a little bit more to get a deluxe room and ask for one facing the front of the hotel the view is much better”
105nicholasf, 21 Apr 2017 | Read review
“Go for a deluxe room with city view - great for seeing the city and the weather coming in...”
288MikeM, 28 Mar 2017 | Read review
“Apartments have more space than the standard rooms”
MichelleM001, 13 Mar 2017 | Read review
“choose rooms at the top levels, request for ones facing the Archbishop avenue to get a good view of the city and the nearby business park.”
gilryann, 11 Mar 2017 | Read review
“The views from above the 12th floor are impressive, seeing across Mactan (planes flying in) to the distant island of Bohol.”
  • 12th floor view to Mactan, Bohol beyond
V5076DQjohnt, 2 Mar 2017 | Read review
5 of 5