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Waterfront Cebu City Hotel & Casino

Traveller (924)
Room & Suite (543)
Dining (144)

About

Location
Cleanliness
Service
Value
Property amenities
Pool
Fitness Centre with Gym / Workout Room
Room service
Restaurant
Free High Speed Internet (WiFi)
Free parking
Bar/Lounge
Spa
Breakfast included
Airport transportation
Banquet Room
Business Centre with Internet Access
Casino and Gambling
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Wheelchair Access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Business
Great View
HOTEL CLASS
3,071Reviews
1,494Photos
37Q+A
100Room tips
Traveller rating
  • 954
  • 1,176
  • 576
  • 209
  • 156
Time of year
Traveller type
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  • English
Popular mentions
Waste cans are full but my rooms are clean. The attendant did not gives me addtional toiletries and tissues needs to call on your hotline number. I was shocked when an attendant needs my signature to sign up before using the pool i never saw him on the entrance. Some hotel
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Review collected in partnership with this hotel
Response from AndersH2312, General Manager at Waterfront Cebu City Hotel & Casino
Responded today
Dear DayTrip38838085494 Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor. We appreciate your valued feedback and thank you for sharing the experience with us. We are sorry to hear of your disappointment in regards to the welcome drink, This is usually a practise of resorts. In the rooms we have pre set up of toiletries and would more be required and no team member from housekeeping on your floor at the time needed dial 0 and we will deliver to your room directly.My apologies that the garbage bins was not emptied and I have addressed concerned department. Yes all guests has to sign prior to use our pool. This is common practise in hotels around the world and not specific to just us. Thank you again for your feedback. If your future travel plans should bring you back to Cebu, we all would be delighted to have the pleasure of welcoming you back at the Waterfront Hotel & Casino Cebu City. Safe Travels Anders
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Very convenient location at the heart of Cebu city. Accessible to all tourist/s sites, restaurants and market. Thumbs up for the 24/7 operation of hotel's clinic. Food at the breakfast buffet was sumptuously delicious!
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Review collected in partnership with this hotel
Response from AndersH2312, General Manager at Waterfront Cebu City Hotel & Casino
Responded yesterday
Dear Sherpa49959204422 Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor. What a great review and we are thrilled to read that you had a great stay with us and enjoyed UNO restaurant Breakfast, we certainly will pass the message on to Culinary team. Our breakfast gets a lot of praises in our reviews and is something we are very proud of to hear Thank you also for highlighting our location, something many of our guests rave about . Thank you again for your feedback. If your future travel plans should bring you back to Cebu, we all would be delighted to have the pleasure of welcoming you back at the Waterfront Hotel & Casino Cebu City. Safe Travels Anders
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We stayed at this hotel for 3 nights. THE POSITIVES: Buffet Restaurant is still very good, but has become more pricey. Hotel staff is good and accommodated our request for a room change due to noise coming from the elevator shaft and also for security reason. THE NEGATIVES:
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Response from AndersH2312, General Manager at Waterfront Cebu City Hotel & Casino
Responded yesterday
Dear Jawili Thank you so much for taking your precious time to give us a 5-star rating and such a great review on Trip Advisor. We are happy to read that you had an over all good time with us during your stay. Im happy to see that our team helped you out with changing of room due to being close to the elevators. We are now replacing all elevators in the hotel with the latest model from Japan. I would be grateful if you could email me on a.hallden@waterfronthotels.net in regards to the incident . Thank you again for your feedback. If your future travel plans should bring you back to Cebu, we all would be delighted to have the pleasure of welcoming you back at the Waterfront Hotel & Casino Cebu City. Safe travels Anders
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We had a function in the Pacific Grand Ballroom, the Banquet team, needs more guidance and training esp in dealing with people and problems that arise in the event. Food was delectable. Friendly concierge.
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Review collected in partnership with this hotel
Response from AndersH2312, General Manager at Waterfront Cebu City Hotel & Casino
Responded yesterday
Dear Vacation56836506732 Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor. We are very happy to see you had a great function with us and that especially the food was delicious. I have addressed the concern with our Director of food and beverage for a faster respond time. Yes our concierge team is one friendly team and always happy to help and thanks for calling them out on that. Thank you again for your feedback. If your future travel plans should bring you back to Cebu, we all would be delighted to have the pleasure of welcoming you back at the Waterfront Hotel & Casino Cebu City. Safe Travels Anders
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Everyone was so kind that I didn't wander even though it was my first trip. So I had a wonderful experience here and I had a good memory. The exterior and interior facilities were neat as well. If I go to detail, I'll visit again.
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Review collected in partnership with this hotel
Response from AndersH2312, General Manager at Waterfront Cebu City Hotel & Casino
Responded yesterday
Dear FarAway36092070851 Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor. We always strive to offer the highest level of service and accommodation and thank you for recognise our efforts with doing just that. Its great to read that you found all you needed within the hotel and to such extend that you never left the hotel even though it was your first trip. We offer casino, 24hr gym, 10 Restaurant & Bars, live entertaining and tranquillity pool side in our lush gardens. Thank you again for your feedback. If your future travel plans should bring you back to Cebu, we all would be delighted to have the pleasure of welcoming you back at the Waterfront Hotel & Casino Cebu City. Safe Travels Anders
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All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
Room
Professional photo exclusively commissioned by TripAdvisorWaterfront Cebu City Hotel & Casino
The Penthouse Suite at the Waterfront Cebu City Hotel & Casino
Professional photo exclusively commissioned by TripAdvisorWaterfront Cebu City Hotel & Casino
The Penthouse Suite at the Waterfront Cebu City Hotel & Casino
Professional photo exclusively commissioned by TripAdvisorWaterfront Cebu City Hotel & Casino
The Presidential Suite at the Waterfront Cebu City Hotel & Casino
Professional photo exclusively commissioned by TripAdvisorWaterfront Cebu City Hotel & Casino
The Presidential Suite at the Waterfront Cebu City Hotel & Casino
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123456109
Hiya.. does this hotel provide HALAL food? Thank you
Dear Faz0502 Greetings from Waterfront Cebu City Hotel & Casino, Im sorry but we do not have a certified Halal restaurant in the hotel. I would be happy to put you in contact with our Executive Chef for any inquiries that you might have. Executive Chef Alessio Loddo - I sent a PM with his contact email. Thanks Anders Hallden General Manager
1 vote
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Is there any smoking area in the hotel?
Dear dbestofaman, Yes there is designated smoking areas in the hotel but all outside. Best Regards, Anders
1 vote
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Dear Jollan D Check in is 2pm and check out is 12 noon. Looking forward welcoming you to Cebu and Waterfront Cebu City Hotel & Casino Anders
1 vote
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I can't speak for them, but I have stored luggage there many times , if it's going to be while and you are not a guest at the hotel, you need to tell them when you're coming back, if you are guest I can't see why they would say no. One thing if you just want them to store your goods and you're not a guest at all during any of your stay in Cebu well thats a NOI!
0 votes
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Good Morning Marie R I have tried to see and search from where this information comes but cant find. Rest assured all our rooms have air-conditioning and showers. Looking forward to welcoming you to Waterfront Cebu City Hotel & Casino Safe Travels Anders Hallden General Manager
0 votes
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1234568
"Do not accept rooms close to elevators !!"
"Do not go to the casino."
"A room on higher floors gives you view of city skyline"
"Upgrade to the Ambassador Lounge"
"All rooms are lux"
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PRICE RANGE
USD 56 - USD 124 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
waterfront cebu city hotel cebu citywaterfront cebu city hotel and casinowaterfront hotel cebu city
FORMERLY KNOWN AS
Waterfront Cebu City Hotel
LOCATION
PhilippinesVisayasCebu IslandCebu City
NUMBER OF ROOMS
562
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