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Waterfront Cebu City Hotel & Casino

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1,780 Reviews from our TripAdvisor Community

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Showing 1,554: English reviews
Birmingham, United Kingdom
Reviewed yesterday NEW

Staff wasnt very helpful except for the duty manager Ms Irene lazerna who listened to my complaints and made me comfortable . Too many complaints to mention and overall stay was a disaster! Rude staff and they made you feel like you cant pay off your bill that a staff suggested to escort me with a waiter all the way...

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Helpful?
Thank cristinalG2208ZP
Cebu City, Philippines
Reviewed yesterday NEW

I was supposed to rate my stay at waterfront with 4/5 because the faucet is broken. Only hot water will come out but their maintenance were very accomodating and fast to respong. Although they weren't able to fix it since it will require a new faucet replacement, I'd still give them 5 out of 5 because of the past experience...

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Helpful?
Thank jojo822016
Singapore, Singapore
Reviewed yesterday NEW

Over-all Stay is 9/10. I have a very good experience every time I stay on this hotel. The in-house casino and the free parking, awesome. Will keep coming back to this hotel. Things to improve maybe to have an option for smoking and non-smoking floors. Thanks!

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Helpful?
Thank 153karl
Quezon City, Philippines
Reviewed yesterday NEW

Our rooms had no bidet. The shower functions like a faucet. Service in mediterranean hall was poor. Some attendants were making fun of non-cebuano speaking guests. Assuming no one would understand them. Some attendants in group check out were rude to our guests. Food was average. Aside from the staff assigned to us in adriatic hall, in general, the staff...

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Helpful?
Thank D8254YXannet
Manila
Reviewed 2 days ago NEW

Waterfront hotel experience was very pleasant, staff were helpful and courteous. Amenities were good, food was great. Service was fast. Would always recommend waterfront lahug as a hotel for tourists and fellow travelers.

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Helpful?
Thank 609josepht
San Jose, California
Reviewed 3 days ago NEW

So I visited Cebu for the time ever and spent a week there. This hotel was rated a 4-star hotel. It definitely has a lot to offer. There are lots of restaurants to choose from. They are all pretty good and cater to different ethnic foods. They don't have Mexican food though. The hotel is old and you can see...

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Helpful?
Thank badrich94
Anders H, General Manager at Waterfront Cebu City Hotel & Casino, responded to this review

Dear badrich94 Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor. Thank you also for all your descriptions about the facilities, the well delivered services by our fantastic team and our incredible gym which future travellers surly will...

Quezon City, Philippines
Reviewed 3 days ago NEW

Service was poor particularly in the Mediterranean room, a stark contrast to servers in the Adriatic room who showed respect, care, and initiative. Servers in the Mediterranean room were not courteous, not waiting for our signal to start serving food, rude and impolite (instances of making crass comments about our staff in Bisaya). Sometimes they would see you calling out...

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Helpful?
Thank reviewer385
Anders H, General Manager at Waterfront Cebu City Hotel & Casino, responded to this review

Dear reviewer385 Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor. I would be grateful if you could contact me on email a.hallden@waterfronthotels.net and tell me what day and what function you attended so that I can make...

Quezon City, Philippines
Reviewed 5 days ago NEW

We went here because there was a convention that we are invited into. Hotel staff were friendly but the amenities were well just ALRIGHT. What do I mean by that? well it was crowded for one. another is that since i understand that there was a convention near by, people seem to hang around the lobby and are very noisy....

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Helpful?
Thank Mau G
Anders H, General Manager at Waterfront Cebu City Hotel & Casino, responded to this review

Dear Mau G Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor. On behalf of the hotel and entire team, I would like to thank you for your positive review. I am pleased to read that you found...

Mandaue
Reviewed 6 days ago NEW

In General good experience for first timer. just one item that i find inconvenient is the door in the CR. i find it not comfortable as it covers the Toilet Bowl area when you open the door. bathroom liquid soaps do not smell good.

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Helpful?
Thank ianfE6172XR
Anders H, General Manager at Waterfront Cebu City Hotel & Casino, responded to this review

Dear ianfE6172XR Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor. I was very happy to read that you did enjoy your first time staying with us. Thank you again for your feedback. If your future travel plans...

Metro Manila, Philippines
Reviewed 6 days ago NEW

i want to suggest that the hotel improve its towels. plus add more. i noticed that you do not provide face towels. other hotels have 2 face towels, 2 hand towels + 2 bath towels. Also, please put extra toilet paper. I noticed also that there was not tissue in the tissue box on the table.

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Helpful?
Thank 98chellec
Anders H, General Manager at Waterfront Cebu City Hotel & Casino, responded to this review

Dear 98chellec Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor. We are very happy to see that you had a good stay with us in Cebu . Thanks for mentioning your concerns and I will sit down...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Waterfront Cebu City Hotel & Casino

Address: Salinas Drive, Lahug, Cebu City 6000, Philippines (Formerly Waterfront Cebu City Hotel)
Region: Philippines > Visayas > Cebu Island > Cebu City
Price Range: $89 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Waterfront Cebu City Hotel & Casino 4*
Number of rooms: 562
Reservation Options:
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Also Known As:
Waterfront Cebu City Hotel And Casino
Waterfront Cebu City Hotel Cebu City
Waterfront Hotel Cebu City
Waterfront Cebu City Hotel & Casino Cebu Island
Hotel Style:
#1 Casino Hotel in Cebu City
#6 Luxury Hotel in Cebu City
#6 Spa Hotel in Cebu City
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Questions & Answers

Here's what travellers have asked, with answers from Waterfront Cebu City Hotel & Casino staff and other travellers.
16 questions
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Questions? Get answers from Waterfront Cebu City Hotel & Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask fro a room that has been renovated.”
 of 5 bubbles andrewbL4560QR, 27 Nov 2016 | Read review
“high floor for the view”
 of 5 bubbles MOHSMD, 16 Nov 2016 | Read review
“The Absolute Best Cebu City has to Offer”
 of 5 bubbles stevenhopkins2016, 22 Oct 2016 | Read review
“Great hotel, and a great value.”
 of 5 bubbles 540irwink, 14 Oct 2016 | Read review
“Do not book rooms beside the elevator”
 of 5 bubbles avsnep, 8 Oct 2016 | Read review
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