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Waterfront Cebu City Hotel & Casino

Traveller (866)
Room & Suite (538)
Dining (135)

About

Location
Cleanliness
Service
Value
Property amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Breakfast included
Airport Transportation
Banquet Room
Business Centre with Internet Access
Casino and Gambling
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Business
Great View
HOTEL CLASS
3,013Reviews
1,436Photos
36Q+A
100Room tips
Traveller rating
  • 934
  • 1,155
  • 571
  • 204
  • 149
Time of year
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  • English
Popular mentions
I was very disappointed i was on the 12th floor open curtains to fin a view of garage so ugly outside the receptionest tell me check in with her in a few hours witch is fine but annoyed when I ask her about a room Also hotel was charging for a 100 us dollars a much lower rate
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Review collected in partnership with this hotel
Response from AndersH2312, Manager at Waterfront Cebu City Hotel & Casino
Responded 2 days ago
Dear Freddy R Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor. We always strive to offer the highest level of service and accommodation and it seems that on this occasion we unfortunately failed to meet with your expectations. We have contact the vacant lot to be cleaned up and for room change our front desk had to check system that same room category was available since are running on very high occupancies. Prices when booking online prices can vary from day today and by no means stealing. The prices are there for everybody to see and could also be booked by yourself.as well. Yes all security guards in all hotels and shopping malls in and around Cebu uses a wooden stick alt flat wooden paddle when inspecting bags upon entering the hotel. Its for various reason a wooden stick is used, first so that the guard not touching your personal things with bare hands and secondly so the guards not getting hurt by anything in the bag while checking. We are very happy to read that you found our elevator operators awesome. Thank you again for your feedback. If your future travel plans should bring you back to Cebu, Despite your disappointment on this occasion, I do hope that we will have the opportunity of welcoming you back to Waterfront hotel & Casino Cebu City in the future. Safe Travels Anders
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For at least 2 of the 4 nights I stayed, the main 4 elevators were reduced to 0-1 working elevators because of a flood caused by a malfunctioning sprinkler. The first night of the problem, I had to take a different elevator to the 6th floor and then walk up three additional
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Review collected in partnership with this hotel
Room needs more convenience outlets. One of the mattresses needs changing - old already. The incident with the elevator and pipe bursting was interesting and inconvenient, though. I would still go to this hotel but might need renovations and furniture upgrade.
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Review collected in partnership with this hotel
Way downhill. We've started at waterfront for years. They've been shopping in their appeal lately, but this lady stay was a disaster. We will not be back. We asked to change rooms for 4 days in a row and we're denied. The place smells, it's dingy, you can't sit in the lobby
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Review collected in partnership with this hotel
Response from AndersH2312, General Manager at Waterfront Cebu City Hotel & Casino
Responded 2 days ago
Dear jaychay, Thank you so much for taking your time to let us know about your stay here with us. In our very large lobby we do have 2 seating areas out which one is for dining guests and I apologise if that wasent explained for you.. Im surprised to read that you couldn't find what you liked. We have chefs from Malaysia, Singapore, Japan, Belgium, Italy and Philippines if you would return and looking for a special meal please let us know and one of our chefs will cook up a feast for you. For your room the room change I would appreciate if you could email me on a.hallden@waterfronthotels.net and tell me who you talked to and what the issue was so I can look into the matter. Thank you again for your feedback. If your future travel plans should bring you back to Cebu, we all would be delighted to have the pleasure of welcoming you back at the Waterfront Hotel & Casino Cebu City. Safe travels Anders
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This is one of the better places I have found in Cebu City especially if you have small Children with you. They advertise themselves as a 4 star hotel and I think they meet this criteria with no problem. The Pool area is really nice having both a nice and not very deep pool for
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Photo provided by managementWaterfront Cebu City Hotel & Casino
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Photo provided by managementWaterfront Cebu City Hotel & Casino
Suite
Photo provided by managementWaterfront Cebu City Hotel & Casino
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Photo provided by managementWaterfront Cebu City Hotel & Casino
Suite
Photo provided by managementWaterfront Cebu City Hotel & Casino
Suite
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Dear dbestofaman, Yes there is designated smoking areas in the hotel but all outside. Best Regards, Anders
1 vote
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Dear Jollan D Check in is 2pm and check out is 12 noon. Looking forward welcoming you to Cebu and Waterfront Cebu City Hotel & Casino Anders
0 votes
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I can't speak for them, but I have stored luggage there many times , if it's going to be while and you are not a guest at the hotel, you need to tell them when you're coming back, if you are guest I can't see why they would say no. One thing if you just want them to store your goods and you're not a guest at all during any of your stay in Cebu well thats a NOI!
0 votes
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Good Morning Marie R I have tried to see and search from where this information comes but cant find. Rest assured all our rooms have air-conditioning and showers. Looking forward to welcoming you to Waterfront Cebu City Hotel & Casino Safe Travels Anders Hallden General Manager
0 votes
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Re Waterfront Cebu. I only stayed there once about 2 weeks ago.i also had 3 rooms. There was no problem with the air conditioning. There was a bath tub and a walk in shower in my bathroom and is actually quite spacious. I booked a standard room but they did say I was upgraded but since I haven't seen the other rooms, I don't have comparisons.hope thus helps.
0 votes
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"A room on higher floors gives you view of city skyline"
"Upgrade to the Ambassador Lounge"
"All rooms are lux"
"662 Junior suite was nice"
"Ask for above level 7"
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PRICE RANGE
USD 67 - USD 232 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
waterfront cebu city hotel cebu citywaterfront cebu city hotel and casinowaterfront hotel cebu city
FORMERLY KNOWN AS
Waterfront Cebu City Hotel
LOCATION
PhilippinesVisayasCebu IslandCebu City
NUMBER OF ROOMS
562
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