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Diamond Suites & Residences

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187 Reviews from our TripAdvisor Community

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Showing 173: English reviews
Cebu, Philippines
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 28 December 2015 via mobile

We stayed here with my friends just a week ago and I found this hotel very convenient to Ayala Center and other places here in Cebu. Getting transportation is perfect as it's located near the highway too, so literally there are a lot of cabs passing by. It's really a gem of a hotel when all the other hotels nearby... More 

Helpful?
Thank HyphyFoo
Cebu City, Philippines
1 review
Reviewed 27 December 2015

Room service 45 mins and food is cold.dont ask for breakfast if included they do not inform you cannot have in room and only available certain hours.no phone numbers available in room. Staff don't know the timings of kitchen and bar hours they come and go as they please,worst hotel I have stayed in Cebu.no good remarks go to mandarin... More 

Helpful?
Thank Steven M

Travellers are raving about these Cebu City hotels

Dumaguete City, Philippines
Level Contributor
154 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 11 December 2015 via mobile

The hotel has a big function room were you can hold events like seminars or any sort. Lobby is pretty big and its just a walk away from Ayala Mall. We stayed in a room which can accommodate 6 people and we actually fit without the feeling like a sardines inside a can

Helpful?
Thank KrizPRO
Amsterdam, The Netherlands
Level Contributor
608 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 879 helpful votes
Reviewed 4 December 2015

A fairly modern, well maintained property very close to the main shopping mall in Cebu, but a far distance from the airport. The staff are welcoming and friendly and the public areas clean and cool. The room floors are a bit strange in that the corridors are indoor/outdoor and rooms look either onto the streets, or internally, straight into another... More 

Helpful?
2 Thank Jarko2015
Aneth G, General Manager at Diamond Suites & Residences, responded to this review

Dear Mr. Jarko2015, On behalf of the entire team of Diamond Suites Cebu, I would like to thank you for choosing to stay with us. We are glad to know that you were satisfied with our service. Furthermore, we are grateful that you appreciated the cleanliness of our room and its amenities. Rest assured that your feedbacks are noted and... More 

Saitama, Japan
Level Contributor
153 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 30 November 2015

The hotel isn't clean and facilities are not good. When I checked in my room, the room was really humid and hot, I couldn't put up with the terrible condition. Also, the safety box and Wi-Fi and the telephone in the room didn't work. The safety box wasn't fixed, everybody can steal the box easily. Most of points were not... More 

Helpful?
Thank wmikami
Aneth G, General Manager at Diamond Suites & Residences, responded to this review

Dear Mr. wmikami, On behalf of the entire team of Diamond Suites and Residences, I would like to thank you for taking your time to write your feedback at your recent experience with us. Your concerns are noted. We are currently doing our best to resolve the specified issues. We sincerely apologize for the inconvenience you had experienced during your... More 

Paranaque
Level Contributor
277 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
Reviewed 30 November 2015 via mobile

I have been to this hotel a few years back when it just opened . Back then it was one of my hotel of choice when in Cebu.. For a hotel thats been around for a couple of years only, looks like it has aged .. The rooms are clean, the food not too bad. Their location is still one... More 

Helpful?
Thank nmc8693
Aneth G, General Manager at Diamond Suites & Residences, responded to this review

Dear Ms. Her T, On behalf of the entire team of Diamond Suites Cebu, I would like to thank you for choosing to stay with us. We are glad to know that you were satisfied of our rooms and our strategic location. We are looking forward to seeing you again soon. If you need any assistance for your next visit,... More 

The Netherlands
Level Contributor
134 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 24 November 2015 via mobile

Great comfortable beds. We had to singles but put the table in between on the other side so we had a big double bed. Nice size bathroom with a bit of weird blue color light, fridge, desk flat screen with a lot of channels, and a little couch and table. Air con makes a bit of noise also from the... More 

Helpful?
Thank Her T
Aneth G, General Manager at Diamond Suites & Residences, responded to this review

Dear Ms. Her T, On behalf of the entire team of Diamond Suites Cebu, I would like to thank you for choosing to stay with us. We are glad to know that you were satisfied of our guest room and its amenities, the food and our strategic location. We are looking forward to seeing you again soon. If you need... More 

Manila, Philippines
1 review
Reviewed 18 November 2015

when we dial front office for some assistants there is no one from them who answered our call.. we keep on dialing (o) zero hoping that there will be anyone from them who will answer and thingking that theymight get busy at that moment.. when Id asked my nephew to go down and check if

Helpful?
Thank Chinzee002
Aneth G, General Manager at Diamond Suites & Residences, responded to this review

Dear Ms. Chinzee002, On behalf of the entire team of Diamond Suites and Residences, I would like to thank you for taking your time to write your feedback at your recent experience with us. Your concerns are noted. We are currently doing our best to resolve the specified issues. We sincerely apologize for the inconvenience you had experienced during your... More 

Metro Manila, Philippines
1 review
Reviewed 17 November 2015

First off, your receptionists apparently don't know how to properly set expectations. I was thinking they were trained as if it is the guests' responsibility to know the hotel policy. As a frequent traveler, I always have been very keen to hotels' guidelines so I make it sure to ask questions of things I wouldn't want to be surprised of... More 

Helpful?
Thank Louiezworld
Aneth G, General Manager at Diamond Suites & Residences, responded to this review

Dear Mr. Louiezworld, On behalf of the entire team of Diamond Suites and Residences, I would like to thank you for taking your time to write your feedback at your recent experience with us. Your concerns are noted. We are currently doing our best to resolve the specified issues. We sincerely apologize for the inconvenience you had experienced during your... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 November 2015

The ambiance of the lobby is very pleasing to the eyes. The staff are friendly and accommodating. The food (breakfast buffet) was very delicious, and there were a lot of choices including congee, cereal, fresh fruits, cold cuts, bread and cheese, and various dishes. There's even an omelette and pancake station, and they serve fruit juices (although I think they're... More 

Helpful?
Thank Marga M
Aneth G, General Manager at Diamond Suites & Residences, responded to this review

Dear Ms. Marga M, On behalf of the entire team of Diamond Suites Cebu, I would like to thank you for choosing to stay with us. We are glad to know that you were satisfied of the service of our staff, the various selections of foods of our breakfast buffet, and room's bed and bathroom as well as of our... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service

Additional Information about Diamond Suites & Residences

Address: #8 Apitong cor. Escario Street, Cebu City, Philippines
Region: Philippines > Visayas > Cebu Island > Cebu City
Price Range: $45 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Diamond Suites & Residences 3*
Number of rooms: 102
Reservation Options:
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Also Known As:
Diamond Suites & Residences Hotel Cebu City
Diamond Suites And Residences
Diamond Suites & Residences Cebu Island/Cebu City
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Questions & Answers

Here's what travellers have asked, with answers from Diamond Suites & Residences staff and other travellers.
7 questions
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Los Angeles, California
OC California
over a year ago
Cebu City, Philippines
over a year ago

See all questions (7)

Questions? Get answers from Diamond Suites & Residences staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check room before you commit.”
 of 5 bubbles FrequentlyOnTheRoad, 18 Mar 2016 | Read review
“Place is extremely accessible; huge mall is located right across”
 of 5 bubbles pahmee, 28 Jan 2016 | Read review
“best view on the pool deck :)”
 of 5 bubbles jeanelouisem, 28 Jan 2016 | Read review
“Choose a room with consistent internet connection.”
 of 5 bubbles 811irenef, 31 Aug 2015 | Read review
“Rooms on the top floor near the pool gives a breathtaking view”
 of 5 bubbles JRhecel, 21 Mar 2015 | Read review
5 of 5
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