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Diamond Suites & Residences

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187 Reviews from our TripAdvisor Community

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Showing 173: English reviews
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW via mobile

There rate is lower compare to other 4 start hotels on that area. Though you could only avail it thru Trip Advisory via Agoda..Well clean facilities though little bit old.I suggest the owner to put toilet bidet. Also,I find the lighting of the hallway dim. So better if they could improve it. For the service, their staffs are friendly and... More 

Helpful?
Thank Jonah B
Emirate of Dubai, United Arab Emirates
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 week ago

Stayed for 6 nights at this hotel. I must say I didn't regret booking at this property. Friendly and helpful staffs that made our stay very welcomed. Hats off to the housekeeping staffs who made our room always on shaped. To the staffs at the reception as well who catered our needs with a smile always. Thank you Charlemagne Tribunal... More 

Helpful?
2 Thank Misty-Grace
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear Misty-Grace, On behalf of the entire team of Diamond Suites Cebu, I would to thank you for staying with us and we are all very glad to know that you didn't regret booking at our property. We are doing the best we can to cater to our guests' needs and for our guests to experience premium Cebuano hospitality. We... More 

Level Contributor
3 reviews
Reviewed 3 weeks ago via mobile

My boyfriend and I booked this hotel going to Cebu by Hotels.com and was looking forward for a four star hotel.... When we arrived to the hotel the two girls at the desk were non professional and a bad attitude towards us.. the hotel stank of bad cheap perfume... The hotel isn't clean at all and there's a lot noise... More 

Helpful?
Thank Lea M
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear Lea M., On behalf of the entire team of Diamond Suites and Residences, I would like to thank you for taking your time to write your feedback at your recent experience with us. Your concerns are noted. We are currently doing our best to resolve the specified issues. We sincerely apologize for the inconvenience you had experienced during your... More 

Travellers are raving about these Cebu City hotels

Fairfield, Ohio
Level Contributor
245 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
Reviewed 16 October 2016

My wife and I stayed at Diamond Suites for 2 nights due to an event across the street at Ayala Center. We had previously stayed at other hotels but due to availability stayed at Diamond Suites. The price range is what drew us to this particular hotel and with the basic rate they also include the breakfast buffet. There was... More 

Helpful?
Thank Adam B
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear Mr. Adam B, Thank you very much for writing an extensive review on our hotel. I would like to apologize for the inconveniences you have experienced during your stay. We are currently updating our facilities for better guest experience. I sincerely appreciate that you pointed out both the strengths and weaknesses of our property is these kinds of feedback... More 

Level Contributor
4 reviews
4 hotel reviews
Reviewed 3 October 2016 via mobile

Stayed for 2 nyts hir with my husband and my borther. Its not our first choice hotel since weve been in cebu a couple of times already. But we choose to stay hir since its just a few steps away from ayala mall.. room is small.. room is smelly.. cr is creepy and the light is too dark. Hot and... More 

Helpful?
Thank WesselShyne M
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear WesselShyne M, I would like to personally thank you for expressing your thoughts with us. As of this moment, we are already solving the concerns specified in your review. Also, we are very delighted that you loved our breakfast buffet as we have been developing our menu for more palates to be delighted. We sincerely hope that this will... More 

Bangkok, Thailand
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 September 2016 via mobile

It's good deal for the price offered and just across Ayala shopping mall. However the receptionist is very unfriendly. We came around 12nn and was bluntly informed sorry check in time is at 2pm. Never even bothered to check my name, reservation or give any information aside from the attitude of "I will attend to you after 2pm". Gym is... More 

Helpful?
1 Thank leahvdfoo
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear leahvdfoo, Thank you for taking time in making this review. We sincerely apologize to leave a bad impression. We will make sure to make it up to you the next time you visit our hotel. We are currently improving our facilities for better guest experience and for guests to get the value of their money. I would like to... More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 September 2016 via mobile

From Harold's, my company had to let me stay here for a few days. Compared to the former, this hotel is a non compete. The room's dark, heater isnt okay in the bath, bed's not so comfy, and the internet was just frustratingly slow. If visit was personal, I won't be stayin' here.

Helpful?
Thank Jack M
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear Jack M, Our apologies for the inconvenience your have experienced with us and we understand the necessity to share your experience. We take each and every comment positively as these comments help us identify the areas where we need to improve on. Rest assured, we are already making developments in the hotel for guests to enjoy their stay. We... More 

Level Contributor
78 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 2 September 2016 via mobile

Diamond Suites and Residences in Cebu is another condotel located just a few meters away from Ayala Center. It's actually beside more popular hotels such as Quest and Parklane. What I love about the hotel was the location. It's so near Ayala Center you just need to cross the street, walk down the underground path (it's a jeepney terminal) and... More 

Helpful?
Thank Michael C
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear Michael C, Thank you very much for the extensive review. We appreciate your very honest opinions on our property. We are definitely proud of our very strategic location and according to you, we all have you basic needs and that is a major plus for us. All these and the other areas you've pointed out are such helpful tips... More 

Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 August 2016 via mobile

I love their bathroom in Superior room. The place is clean and pleasant. What's good is this hotel's location, super near Ayala Center and Micky's Japanese Cake Shop. I will be back in this hotel to check more of their amenities and to enjoy their Filipino breakfast.

Helpful?
Thank Honey M
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear Honey M, Thank you very much for sharing your pleasant experience with us and for leaving tips for other travelers' reference. Our team is very glad that you were delighted by your stay with us. This just means that our efforts are paying off. We look forward to seeing you again. Sincerely, Kathy S. Angala General Manager More 

Marikina, Philippines
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 August 2016 via mobile

beds are wide🤓 pool and gym are outdated😑 buffet breakfast are the best😊 with wifi and working aircon😊 very accesible to ayala mall😍 nice to stay if your on a business trip😍 with warm shower😊 accomodating staff😊 choose 2nd floor rooms💁

Helpful?
Thank aeca17inblush
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear aeca17inblush, We are very glad to know that you had an almost perfect experience if not for the swimming pool and the gym. Rest assured, the swimming pool and gym will be ready and available within the month of August 2016. Thank you for sharing your experience with us while leaving tips for other visitors and we hope to... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service

Additional Information about Diamond Suites & Residences

Address: #8 Apitong cor. Escario Street, Cebu City, Philippines
Region: Philippines > Visayas > Cebu Island > Cebu City
Price Range: $45 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Diamond Suites & Residences 3*
Number of rooms: 102
Reservation Options:
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Also Known As:
Diamond Suites & Residences Hotel Cebu City
Diamond Suites And Residences
Diamond Suites & Residences Cebu Island/Cebu City
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Questions & Answers

Here's what travellers have asked, with answers from Diamond Suites & Residences staff and other travellers.
7 questions
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Los Angeles, California
OC California
over a year ago
Cebu City, Philippines
over a year ago

See all questions (7)

Questions? Get answers from Diamond Suites & Residences staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check room before you commit.”
 of 5 bubbles FrequentlyOnTheRoad, 18 Mar 2016 | Read review
“Place is extremely accessible; huge mall is located right across”
 of 5 bubbles pahmee, 28 Jan 2016 | Read review
“best view on the pool deck :)”
 of 5 bubbles jeanelouisem, 28 Jan 2016 | Read review
“Choose a room with consistent internet connection.”
 of 5 bubbles 811irenef, 31 Aug 2015 | Read review
“Rooms on the top floor near the pool gives a breathtaking view”
 of 5 bubbles JRhecel, 21 Mar 2015 | Read review
5 of 5
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