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Holiday Inn Manila Galleria

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699 Reviews from our TripAdvisor Community

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Showing 631: English reviews
Marikina City, Rizal, Philippines
Reviewed 3 June 2014

Stayed overnight with my family... the service is OK but needs to improve facilities.. the hotel staff are accommodating.. The hotel is conveniently located near shopping malls and tourist spots.. it is worth the price..

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Helpful?
Thank docRonnie
Aimee L, Public Relations Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Thank you for your positive comments about Holiday Inn Manila Galleria. We are very pleased that you had a wonderful stay with us. Our hotel's direct access to the shopping mall is a feature of our hotel and we are grateful that you appreciate the convenience it offers. We do hope to welcome you again soon Sincerely,...

Singapore
Reviewed 1 June 2014

The hotel itself is old and the lifts are superbly slow. It literally takes me 10mins just to wait for ONE lift to reach my floor (I think I was on the 18th floor so I really feel bad for those who stay way above that) The room is spacious but furnishings are old and really need to be updated...

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Helpful?
Thank MsChipper
Aimee L, Public Relations Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Thank you for taking your time to share with us your feedback. We deeply regret that you are not completely satisfied with your stay with us. Regarding our elevators, I am pleased to share with you that we will be replacing them by the end of the year. As for our food selections at Fab Restaurant, I...

imus,cavite
Reviewed 27 May 2014

My family and I were very excited because it was our first time to stay here. The exterior exuded elegance until we went inside and noticed that no one even welcomed us, the lobby was too small to accommodate the people who were waiting for the UBER SLOW elevator. Since we were excited, we decided to overlook these small details....

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Helpful?
2Thank Raul G
Aimee L, Public Relations Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Thank you for sharing with us your feedback. It is my deepest regret that you were not 100% satisfied with your stay with us. Rest assured that we are taking our guest's comments seriously as this a way for us to improve our services. Regarding your concern about the elevator, we are pleased to share with you...

Reviewed 26 May 2014

I initially booked a two-bedroom suite without breakfast for my mom's 59th birthday. A mother's day and birthday gift rolled into one. Then, I was offered an upgrade to their penthouse which I found to be a really good deal so i grabbed it. Checking inn was a breeze. The room was really big with a spiral staircase leading to...

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Helpful?
2Thank Odette A
Aimee L, Public Relations Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Thank you for sharing with us the details of your recent experience. We are truly honored that you have chosen to celebrate your Mother's 59th birthday with us. I'm pleased to know that we have done what we can to make your stay memorable. Our 234 sqm penthouse suite is indeed a perfect place for this type...

Quezon City, Quezon City, Philippines
Reviewed 24 May 2014

Staycation #1 place for local families who want comfort. Beds and pillows eat you so no one wakes up early. Kids are always welcomed by the staff during breakfast. Robinson's mall always half full, just right to keep things relaxed.

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Helpful?
Thank Jojo G
Aimee L, Public Relations Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Thank you for your nice feedback and we are very happy that you find your stay pleasurable. We at Holiday Inn Manila Galleria make sure to give a consistent Holiday Inn brand experience. Our pillows, bed and crisp white linens are just a few our signature amenities. Also, I'm glad that you appreciate the hotel's direct access...

Abu Dhabi, United Arab Emirates
Reviewed 22 May 2014

I've stayed here before and I always want to stay every time I visit Manila either crowne plaza or holiday inn galleria because of accessibly to shopping mall and nearby government agency. The reason why I got disappointed was I have to wait for almost an hour for check out because of food & beverage posting of bill I paid...

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Helpful?
1Thank jaegdani
Aimee L, Public Relations Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Allow me first to thank you for taking your time to share your recent experience with us with us. I'm deeply saddened about your recent experience. Rest assured that I will cascade this to our Front Office team. Sharing your concern to us helps us to improve our services. I do hope that you would give us...

Caloocan, Philippines
Reviewed 22 May 2014

Holiday Inn was one of the best hotel experience for me. The facilities of the penthouse suite was just awesome with 3 bathrooms and 2 jacuzzi's. On top of that I really enjoyed their breakfast buffet. The food was really delicious!

Review collected in partnership with this hotel
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Helpful?
Thank raziel0408
Aimee L, Public Relations Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Thank you for sharing us what you loved most about our Penthouse Suite. This is our biggest suite and has a floor area of 234 sqm which perfectly fits the whole family. I'm happy that you were able to enjoy what our suite has to offer. We do hope to welcome you again soon Public Relations Manager

Quezon City
Reviewed 14 May 2014

I was looking for a nice hotel to spend valentines weekend with my family, and I was searching through Agoda and luckily came across Holiday Inn Manila Galleria. To top it off, their 2-bedroom suite was on sale for P9000+/night and I immediately booked it as it was the last suite available at that time. The hotel lobby is very...

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Helpful?
Thank superkris
Aimee L, Public Relations Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, We are truly honored that you have chosen to spend your Valentine celebration with us together with your family. Thank you for sharing every detail of your experience with us. I had a great time reading it and I'll proudly share it to the team. I'm sure, they will be delighted to hear all about it. I...

Pasay, Philippines
Reviewed 12 May 2014

All of the hotel staff were very sincere and accommodating. Food at FAB and Bar One were excellent. It was an overall great experience for us. No hassle and stress during our stay. Will definitely recommend this to our family and friends.

Review collected in partnership with this hotel
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Helpful?
Thank Bea R
Aimee L, Public Relations Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, We are grateful for your kind words and sharing it to us via Trip Advisor. The experience that you had with us is exactly what we want our guests to feel every time they stay with us. We are very happy to serve you and make your stay comfortable as much as we can. We look forward...

Manila
Reviewed 4 May 2014

Our stay wasn't all too bad but it's definitely below than what you expect of a 4-star hotel. It's like its leadership wasn't evident in the quality of its surroundings. A few weeks prior, I stayed at Fairmont so I keep dispelling my expectations because in all levels it's not comparable. But a few months ago, I stayed at Richmonde...

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Helpful?
Thank annarvilla
Aimee L, Public Relations Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Thank you for sharing details of your recent stay with us. We deeply regret that we fell below your expectations. Regarding your late check-in, we do apologize for the inconvenience this may have caused you. We are grateful that you appreciated our efforts to make it up to you. Rest assured that I have written down your...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Holiday Inn Galleria Manila is a 4 star hotel in Manila, Philippines, con¬veniently located at the heart of Ortigas Center. Formerly known as the Manila Galleria Suites, this hotel in Ortigas has a total of 285 guest rooms with coffee and tea making facilities, cable TV, multi-channel radio, IDD/NDD telephone and mini-refrigerator. High speed Internet available upon request (separate payment). ... more   less 

Additional Information about Holiday Inn Manila Galleria

Address: One Asian Development Bank Avenue | Ortigas Center, Pasig, Luzon 1655, Philippines
Region: Philippines > Luzon > Metro Manila > Pasig
Price Range: $92 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Manila Galleria 4*
Number of rooms: 285
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia and Hotels.com so you can book your Holiday Inn Manila Galleria reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Manila Galleria Hotel Pasig
Manila Holiday Inn
Holiday Inn Manila Galleria Metro Manila/Pasig, Philippines
Hotel Style:
#4 Spa Hotel in Pasig
#6 Luxury Hotel in Pasig
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Manila Galleria staff and other travellers.
5 questions
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West New York, New Jersey
Sydney, Australia

The manager holiday inn.

As a reply to your comments re my post, how many chances do u think someone should give your hotel??. I stayed in the holiday inn the previous year and their was a fire in Robinson's mall, the hotel was evacuatet but no one told me I was staying on one of the top floors their was no alarm no phone call to let us know their was a problem. The only way I knew their was a fire I seen and heard all the emergency vehicles downstairs so i went to investigate. I was in the foyer for an hour and people were still coming down to see what was happening. Bad luck if the fire made it to the hotel and anyone in the hotel that wasn't notified due to the hotel not having a working fire alarm died, god forbid. when we went back to our room it smelt like smoke , fair enough to say this was out of your control I understand that but all my cloths needed washing they smelt like smoke and the management had the same head in the sand approach say nothing and hope it goes away. Personally I wasn't looking for anything other than an apology or a small note under my door saying sorry for the inconvenience but nothing came. Also the staff wasn't very helpful on my stay this occasion they seem to be always busy entertaining themselves with each other or eating food they have hidden in draws! Don't they get a break for lunch. I would not normally choose this hotel but the last two years the crowne plaza was booked out so we thought the holiday inn would have and above average rooms and service for the price you charge but not so, I even had to stay at the Malayan across the road for the first two days waiting for a room to become available. It offered better service and rooms on par with your hotel at half the price!!. I am looking to stay in pasig for this coming September for four weeks but haven't decided if i should stay at the crowne plaza or Marco polo its just a few dollars more, Mark mhurrell.

over a year ago

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Questions? Get answers from Holiday Inn Manila Galleria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose room higher than 10th floor and rooms that end in 10's”
  • My messy room with wood furniture in the foreground
  • City view from my room
  • My nightstand with antique master control! Love it.....
 of 5 bubbles ROCROC62, 13 Mar 2017 | Read review
“Ask for an upgrade to see if it's available. Depending on your membership status the upgrades are free if they are available.”
 of 5 bubbles ToddM859, 22 Feb 2017 | Read review
“Top floor, costs a bit more, but who cares?”
 of 5 bubbles , 5 Feb 2017 | Read review
“Get a higher floor for a better view of the city!!”
 of 5 bubbles allysab2017, 31 Jan 2017 | Read review
“Lots of traffic because of mall, choose a higher floor. Rooms are nice.”
 of 5 bubbles 892edwardc, 14 Jan 2017 | Read review
5 of 5