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Holiday Inn Manila Galleria

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689 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Manila Galleria
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Showing 621: English reviews
Quezon City
Reviewed 31 July 2014

I stayed at this hotel a few years back and the room we stayed in was dated, with a forgettable breakfast selection. We stayed here again this past June and I was really pleasantly surprised! Their front desk staff was efficient, all my questions were answered and all requests were promptly seen to. The room is spacious and clean, and...

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Helpful?
Thank RMDQC
JuliaMacario, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Thank you for this wonderful feedback. We are glad to know that you have noticed the improvements in our hotel. It gives us great pleasure to make our guests happy and we hope to continue to provide you with the quality service you deserve. We are looking forward to see you again! All the best, Executive Assistant...

Pasig, Philippines
Reviewed 30 July 2014

The staffs are very busy when we checked in at this hotel but the front desk agents are very friendly to assist us. Mavis was very polite and kind to check us in, he was very jolly. Since we are celebrating a special occasion we enjoyed the executive room of the hotel.We were able to relax despite of the stormy...

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Helpful?
Thank lcarreon
JuliaMacario, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, It gives us pleasure reading your feedback. Thank you for appreciating our team's services, and for the recognition towards, Mavis, Monique and Jerwin. We will let them know about your comments and this will certainly serve as a motivation to everyone. We can't wait to welcome you back on your next visit! All the best, Executive Assistant...

Manila, Philippines
Reviewed 23 July 2014 via mobile

We had a training at Crowne Plaza Galleria but the event guest rooms were booked in this hotel, which has access to both Crowne Plaza Hotel function rooms and Robinsons Galleria Mall. A nice treat for shop-a-holics. After a full day at the training, Holiday Inn offers a relaxing getaway to pamper a tired body. We were booked at a...

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Helpful?
Thank BikeC
JuliaMacario, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Thank you for sharing us your experience. It is our pleasure to have you as our guest. We are glad to know that you enjoyed watching the city lights from your room, and that you loved our signature beds complemented with soft and firm pillows. Here in Holiday Inn, we make sure that our guests feel relaxed,...

Manila, Manila, Philippines
Reviewed 23 July 2014

Thanks to our sponsor for this another lovely staycation. The hotel where you can cross from somewhere in the floors to the mall. It has 2 restaurants and a cozy bar. My fiance and I celebrated our 10thyear anniversary and his 29th birthday (advanced celeb) here. The front desk staff are very warm and accommodating. We were offered with welcome...

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Helpful?
Thank tKinsy
JuliaMacario, Distribution and Relationship Executive at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, We are thrilled to hear that you celebrated your special moments with us and that you enjoyed your stay. Our staff is truly the gem in Holiday Inn Manila Galleria and we will welcome you back on your next visit! All the best, Distribution and relationship Marketing Executive

Fort, Taguig
Reviewed 22 July 2014 via mobile

Much to our need to book a hotel on a Friday, 18th of July, we found this hotel with attractive deal via Deal Grocer. Though stated in DG, booking valid for stay on a sat, sun and mon only. As a frequent online deal buyer, I've come across (several times)merchants that are flexible with their terms and conditions when you...

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Helpful?
Thank Solidarid
JuliaMacario, Public Relations Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Thank you for writing us your feedback. We understand that there are several points in your stay that we can improve. Rest assured that we are committed to delivering quality service and our management team is already looking into the concerns you have mentioned during your stay. Our Quality and Continuous Improvement Officer wishes to contact you...

USA
Reviewed 17 July 2014

This hotel was very clean and it is a bit dated, but that was ok. Lots of beautiful wood. My room overlooked Manila and it was pretty good. Very clean and wifi was good and free with my IHG membership - not sure if it is free otherwise. The staff was very helpful with helping me arrange a driver. The...

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Helpful?
Thank XerkUSA
JuliaMacario, Distribution and Relationship Executive at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, It was our pleasure to have you as our guest and I am pleased to learn that you are happy with your stay with us. We are very grateful for your recognition towards the interior of our hotel, our Wi-Fi, and our sevice. We are thrilled to know that you will stay here again at Holiday Inn...

Sydney, Australia
Reviewed 14 July 2014

The hotel was clean and I was well looked after. The rooms could do with a freshen up but did suffice. Helped by my upgrade!! The breakfast was good but not excellent. Close proximity to shops so will make you happy. Also good location to many restaurants. Make sure you use the do not disturb sign on your door or...

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Helpful?
Thank FreqTraveller1975
JuliaMacario, Distribution and Relationship Executive at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Thank you for choosing Holiday Inn Manila Galleria and for taking the time to write a detailed review of your stay. We are glad to hear that you were happy with your room being upgraded and the nearby facilities. It gives us great pleasure to make our guests happy and we hope to continue to provide you...

Laguna Province, Philippines
Reviewed 13 July 2014

This hotel sucks! This what happened 1. Before check in we made a call asking what is the earliest we could check in FO said 1PM (standard 2PM) my friend arrived 1PM she ended up gettin into the room at 4PM! 2. We are not informed about corkage (food & drinks) 3. Employee lack empathy. They have that attitude (raising...

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Helpful?
1Thank Jenny G
JuliaMacario, Public Relations Manager at Holiday Inn Manila Galleria, responded to this review

Dear Ms. Jenny, We deeply appreciate that you shared with us your insights about our services. It is sad to hear that we did not meet your expectations on your first stay in our hotel. Your comments are valuable to us. We hope you would allow us to contact you by emailing our Quality and Continuous Improvement Officer, Michelle Serania...

Manila, Philippines
Reviewed 7 July 2014

Our company recently held an event here in one of their function rooms and also checking in to their rooms. Their rooms were big and clean. But over all their service was a tad bit lack luster. Also, the hotel building was rather old as well. The location can go either way, it can be positive since it's located right...

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Helpful?
Thank Jian_Joseph_Tayaban
JuliaMacario, Public Relations Manager at Holiday Inn Manila Galleria, responded to this review

Dear Mr. Tayaban, We want to be your home away from home. Which is why we understand how valuable it is for you to have a clean, big room, and an accessible hotel. It gives us great pride to be able to provide you these services and facilities Rest assured that we will enhance our staff services so that you...

Singapore, Singapore
Reviewed 30 June 2014

Location is good as it is adjacent to a shopping mall and near the major commercial district of the city. However the overall hotel is old. Overall staff services, I would rate it as 5 on a scale of 1 - 10 (10 being the best) although the usual friendliness of staff at reception, housekeeping and hotel security meet the...

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Helpful?
Thank Gilbet B
Aimee L, Public Relations Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Thank you for your feedback and sharing this to us. It is my deepest regret that you feel that way about our hotel. Rest assured that it is not intention to do so and I would like to apologize regarding this issue. I do hope you would allow us another opportunity to serve you better. Please do...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Holiday Inn Galleria Manila is a 4 star hotel in Manila, Philippines, con¬veniently located at the heart of Ortigas Center. Formerly known as the Manila Galleria Suites, this hotel in Ortigas has a total of 285 guest rooms with coffee and tea making facilities, cable TV, multi-channel radio, IDD/NDD telephone and mini-refrigerator. High speed Internet available upon request (separate payment). ... more   less 

Additional Information about Holiday Inn Manila Galleria

Address: One Asian Development Bank Avenue | Ortigas Center, Pasig, Luzon 1655, Philippines
Region: Philippines > Luzon > Metro Manila > Pasig
Price Range: $95 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Manila Galleria 4*
Number of rooms: 285
Reservation Options:
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Also Known As:
Holiday Inn Manila Galleria Hotel Pasig
Manila Holiday Inn
Holiday Inn Manila Galleria Metro Manila/Pasig, Philippines
Hotel Style:
#3 Spa Hotel in Pasig
#5 Luxury Hotel in Pasig
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Manila Galleria staff and other travellers.
4 questions
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West New York, New Jersey
Sydney, Australia

The manager holiday inn.

As a reply to your comments re my post, how many chances do u think someone should give your hotel??. I stayed in the holiday inn the previous year and their was a fire in Robinson's mall, the hotel was evacuatet but no one told me I was staying on one of the top floors their was no alarm no phone call to let us know their was a problem. The only way I knew their was a fire I seen and heard all the emergency vehicles downstairs so i went to investigate. I was in the foyer for an hour and people were still coming down to see what was happening. Bad luck if the fire made it to the hotel and anyone in the hotel that wasn't notified due to the hotel not having a working fire alarm died, god forbid. when we went back to our room it smelt like smoke , fair enough to say this was out of your control I understand that but all my cloths needed washing they smelt like smoke and the management had the same head in the sand approach say nothing and hope it goes away. Personally I wasn't looking for anything other than an apology or a small note under my door saying sorry for the inconvenience but nothing came. Also the staff wasn't very helpful on my stay this occasion they seem to be always busy entertaining themselves with each other or eating food they have hidden in draws! Don't they get a break for lunch. I would not normally choose this hotel but the last two years the crowne plaza was booked out so we thought the holiday inn would have and above average rooms and service for the price you charge but not so, I even had to stay at the Malayan across the road for the first two days waiting for a room to become available. It offered better service and rooms on par with your hotel at half the price!!. I am looking to stay in pasig for this coming September for four weeks but haven't decided if i should stay at the crowne plaza or Marco polo its just a few dollars more, Mark mhurrell.

over a year ago

See all questions (4)

Questions? Get answers from Holiday Inn Manila Galleria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for an upgrade to see if it's available. Depending on your membership status the upgrades are free if they are available.”
 of 5 bubbles ToddM859, 22 Feb 2017 | Read review
“Top floor, costs a bit more, but who cares?”
 of 5 bubbles , 5 Feb 2017 | Read review
“Get a higher floor for a better view of the city!!”
 of 5 bubbles allysab2017, 31 Jan 2017 | Read review
“Lots of traffic because of mall, choose a higher floor. Rooms are nice.”
 of 5 bubbles 892edwardc, 14 Jan 2017 | Read review
“Upper floors and away from the elevators.”
 of 5 bubbles William_Nisperos-Tx, 6 Jan 2017 | Read review
5 of 5