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Hotel Jen Manila

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#4 of 31 Hotels in Pasay
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Jen Manila
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822 Reviews from our TripAdvisor Community

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Showing 680: English reviews
Alabang
Reviewed 2 weeks ago via mobile

One thing i really had a hard time getting a parking. Traffic in the area is horrible. So i suggest dont bring a car. Stay is relatively good. Service is fast while room is at par with other hotel in the vicinity with the same classification. Breakfast is the usual. Would have given it a higher rate if it werent...

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Helpful?
Thank DokGrey
Edward K, General Manager at Hotel Jen Manila, responded to this review

Hi DokGrey, Thank you for sharing this with us. Your feedback about the parking and breakfast is noted. Thank you for your kind words about the service of the team and our room. We hope for your return soon. Yours sincerely, Frencie Duadua Director of Operations

Luzon, Philippines
Reviewed 2 weeks ago

This was our second visit to Hotel Jen, Manila, our previous being almost exactly 2 years ago. On both occasions we brought our son, on the first occasion he was only a little over a month old, but this time, an active toddler. The staff at the hotel made us very welcome and took the time to interact with our...

Review collected in partnership with shangri-la.com
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Helpful?
Thank garybyrne69
Edward K, General Manager at Hotel Jen Manila, responded to this review

Hi Garybyme69, Thank you for taking the time to share you most recent experience. Glad to know that our team made you feel welcome and that you and your son were able to enjoy the perks at our Club Lounge. I am happy to hear that you found time in your short stay to experience other interesting events near our...

Las Piñas
Reviewed 2 weeks ago

We were booked for a 2-night stay and the only good impression that we had was during check-in, as the receptionist in the check-in counter was courteous, all smiles, and was fast. The rest was, to put it very lightly, the most horrible hotel experience we've ever had. Let me elaborate on that. For the record, we were asked to...

Review collected in partnership with shangri-la.com
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Helpful?
Thank markandirish
Edward K, General Manager at Hotel Jen Manila, responded to this review

Dear Dr. Mark Anthony Mendoza, Thank you for your feedback following your recent stay with us. I apologize for what transpired and the impact it had for you and your family. I have written to you directly to follow up your concerns. Yours sincerely, Ed Kollmer General Manager

Reviewed 3 weeks ago via mobile

First day of our hotel hopping adventure. I can compare right away the difference. Stayed here because of the 4 star rating and location since its in front of Star City. Very helpful and friendly people. Room was large and nice. My son enjoyed the bay view. Memorable hot chocolate for breakfast thanks to a friendly butler. Breakfast selection is...

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Helpful?
Thank Loilee Booz T
Edward K, General Manager at Hotel Jen Manila, responded to this review

Hi Loilee Booz T, Thank you for taking the time to share your most recent experience. I am glad that the service delivered by the team was helpful and friendly. I am happy that you find our room spacious and nice and delighted to know your son enjoyed the view from your room. Unfortunately we do not stock our mini...

Reviewed 3 weeks ago

Stayed for different days in march, nice clean hotel for the price, location not so good, but they do offer shuttle service to mall of asia which is nice, rooms are clean, breakfast food was average., recommended for people on a budget who wants clean rooms and good service.

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Helpful?
Thank Jeffrey A
Edward K, General Manager at Hotel Jen Manila, responded to this review

Hi Jeffrey A, Thank you for your positive thoughts about our hotel specifically about price, cleanliness and service of the team. Thank you for staying with us and we hope to have the pleasure of welcoming you for another stay. Yours sincerely, Edward Kollmer General Manager

Mildura, Australia
Reviewed 3 weeks ago

booked a no of nights in club bay view in may early to get cheapest price had to change booking dur dates family issue and it was not a problem only to happy to help thanks chris tanada people like you make a defferance

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Helpful?
Thank stephennic
Edward K, General Manager at Hotel Jen Manila, responded to this review

Hi Stephennic, Thank you for sharing your most recent experience and we are glad that we have met your expectations. I shall share your kind words with Chris at Reservations and the rest of the team. We hope for your return soon. Yours sincerely, Edward Kollmer General Manager

Singapore, Singapore
Reviewed 3 weeks ago

2nd time here - 1st was exhibition in Nov 2015 and this time due to its proximity to Mall of Asia, SMX Convention centre. The roads leading to Hotel Jen are perpetually jammed unless after 8pm, worse if it rains! Not much in its surroundings to shop or walk about - be careful as the sidewalks leading to hotel is...

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Helpful?
Thank Allan T
Edward K, General Manager at Hotel Jen Manila, responded to this review

Hi Allan T, Thank you for sharing this with us. Your comment about the vicinity of the hotel is noted. Your feedback about the Lobby Lounge is being looked into. Thank you for your kind words about our team which I gladly shared with them. Thank you for staying with us and we look forward to welcome you back. Yours...

Singapore, Singapore
Reviewed 3 weeks ago

Hotel is close to Mall of Asia. Shuttle service is provided by hotel (refer to hotel for more information). Get a cab if the timing doesn't suit you and it will cost you approximately 80PHP (USD$2). Conveniently located 20-30mins away from airport, and close to the harbour where you can see the sunset from your room. However, amenities provided can...

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Helpful?
Thank PhyllCzh
Edward K, General Manager at Hotel Jen Manila, responded to this review

Hi PhyllCzh, Thank you for sharing your recent stay with us. Hotel Jen Manila’s location benefits many guests in terms of convenience either going to the airport or interesting places nearby. I am sorry about the disturbance caused by the air con in the room you stayed in. Rest assured that this shall be checked and improved. Your feedback about...

Jacksonville, Florida
Reviewed 4 weeks ago

Whoever Jen is, she is very nice and accommodating. Late arrival at the hotel due to heavy traffic as expected. Got tired? yes but warm smiles everywhere greeting you is the perfect remedy. My first time at Hotel Jen and definitely would not be the last. Thank you guys. Shout out to Alex, that I eventually learned is a supervisor,...

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Helpful?
Thank Maqui P
Edward K, General Manager at Hotel Jen Manila, responded to this review

Hi Maqui, Thank you for taking the time to share your most recent stay and I am glad that we have met your expectations. I am happy to know how the team showed hospitality during your stay. Your kind words about Alex at Front Desk has been shared with him and the rest of the team. We are excited to...

Taif, Saudi Arabia
Reviewed 4 weeks ago

The location of Hotel Jen is close to many areas in Pasay/Ermita. The airport, Mall of Asia, U.S. Embassy and much more are not far from the hotel. We were greeted by a friendly doorman who helped with our baggage upon arrival. The lobby was decorated for Christmas with a large gingerbread house and other decorations. The check-in was very...

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Helpful?
Thank flyhi_nelson
Edward K, General Manager at Hotel Jen Manila, responded to this review

Hi flyhi_nelson, Thank you for your kind review and we are pleased that you had an excellent one. I am glad to know that you had a great arrival experience. Thank you for your positive thoughts about our location, room, breakfast buffet and specially our team. We hope for your return soon. Yours sincerely, Edward Kollmer General Manager

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Just 20 minutes from Ninoy Aquino International Airport, Traders Hotel, Manila offers 312 spacious rooms and suites with panoramic views of Manila Bay and the Roxas Boulevard. The hotel is adjacent to the capital’s premier conference and exhibition centers, a few minutes from Manila’s finest leisure, entertainment and shopping districts and a short drive to the business district of Makati. ... more   less 

Additional Information about Hotel Jen Manila

Address: 3001 Roxas Boulevard, Pasay, Luzon 1305, Philippines (Formerly Traders Hotel, Manila)
Region: Philippines > Luzon > Metro Manila > Pasay
Price Range: $113 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Jen Manila 4*
Number of rooms: 312
Reservation Options:
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Also Known As:
Traders Hotel, Manila Hotel Pasay
Traders Hotel Pasay
Hotel Jen Manila Metro Manila/Pasay, Asia
Hotel Style:
#4 Luxury Hotel in Pasay
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Jen Manila staff and other travellers.
13 questions
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Questions? Get answers from Hotel Jen Manila staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher floor, the better room standard.”
C8683IZtinaa, 20 Apr 2017 | Read review
“chose a bay view room”
Andrew2andrew, 16 Apr 2017 | Read review
“Higher floor, better views!”
  • Big comfy bed
  • Compliments
  • right size
  • Great deluxe
  • Compliments
  • Beautiful big room
ShawnWithCaterina, 12 Apr 2017 | Read review
“book bay view”
stephennic, 31 Mar 2017 | Read review
“Best view facing the harbour for sunset views”
PhyllCzh, 29 Mar 2017 | Read review
5 of 5