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Hotel Jen Manila

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#4 of 30 Hotels in Pasay
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Jen Manila
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764 Reviews from our TripAdvisor Community

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Showing 631: English reviews
Metro Manila, Philippines
Reviewed yesterday NEWvia mobile

Location: it is near some shopping malls and harbour square where you can dine. It is also near other landmarks such as roxas boulevard, picc, ccp and star city. However the roads going here is dim and security is a concern. Parking is quite far and you need to get out of hotel premises, unless you want to park along...

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Thank Cenen Carlo R
Alderley Edge, United Kingdom
Reviewed 2 days ago NEW

Feels Jen is Shangri-La’s answer to Starwood’s Aloft brand – but better. Modern and informal, the Jen Manila was great value for the two night’s I stayed. The only thing I wouldn't give top marks to is the location. Rooms are large, stylish and in good condition. But they feel to me like they’ve been designed by someone who doesn’t...

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1Thank A449
Reviewed 3 days ago NEWvia mobile

This is my nth time at Hotel Jen and I'm still amazed at how the staff treat their guests. We were supposed to celebrate my son's birthday lest Dec24th but since I got sick, I had requested for the booking to be moved this year. We were still offered the same package and was given tickets to Star City which...

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Thank Mymy O
London, United Kingdom
Reviewed 5 days ago NEWvia mobile

The service is good at Jen. Rooms are in need of a slight upgrade as they seem a bit worn. AC unit was dripping water. Club Lounge is nice for breakfast and has a great view. Traffic is incredible in Manila and the location of Jen doesn't help. All in all an OK hotel with reasonable pricing but next time...

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Helpful?
Thank zx55xxrmk
Edward K, General Manager at Hotel Jen Manila, responded to this review

Hi zx55xxmk, Thank you for taking the time to share your recent stay with us. Your feedback about the aircon has been communicated and will be addressed by our Engineering team. Your comment about the room and location has been noted as well. Thank you for your kind words about the service of the team and I’m glad that you...

Peterborough, United Kingdom
Reviewed 1 week ago

Overall very good. Rooms are large and well equipped. Only small issues that draws in hotel needed updating as hard to open and close. Buffet breakfast very good. . Good location and clean. Good people, always helpful.

Review collected in partnership with shangri-la.com
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Helpful?
Thank anoble800
Edward K, General Manager at Hotel Jen Manila, responded to this review

Hi Anoble800, Thank you for your positive thoughts about the hotel specifically about the room, buffet breakfast, location and our team. Your comment about the drawers is well noted and will be addressed by our Housekeeping team. We hope for your return soon to Hotel Jen Manila. Sincerely yours, Edward Kollmer General Manager

noble park
Reviewed 1 week ago

I stayed in executive suite and was not to my expectations more like an bigger delux room, needs work to be done on updating and rooms, where of different temp a/con was not wworking the same as in other room and needs to have shower fan to stop room from steaming up when having showers.

Review collected in partnership with shangri-la.com
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Helpful?
Thank mickthespraypainter
Edward K, General Manager at Hotel Jen Manila, responded to this review

Hi Mickthespraypainter, Thank you for taking the time to share your recent stay with us. At the outset I apologize for the upset and we regret that we have not met your room expectations. Your comments about the aircon and exhaust fan have been discussed with the concerned department and rest assured that this will be addressed. We will continually...

Bangkok, Thailand
Reviewed 1 week ago

A very plain facade (similar to a bland conventional office building) awaits you. The lobby is also plain but well-lit and always with a perfect temperature. The registration counter is 'staffed" with super efficient and gratious employees, The guest rooms are spacious, simply furnished and very comfortable.. "State-of the Art" bathrooms. Mornings offer a superlative breakfast buffet with both Western...

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Helpful?
Thank platsdujour
Edward K, General Manager at Hotel Jen Manila, responded to this review

Hi Platsdujour, Thank you for taking the time to share your most stay with us. It was pleasing to read that the team assisted you well during your stay. I also appreciate your kind words about the room, restaurants, in room dining and transport service which I gladly shared with the entire team. Thank you for staying with us and...

Adelaide Hills, Australia
Reviewed 1 week ago

The hotel is clean, with large rooms which are quiet and comfortable, free wifi and excellent air conditioning. The staff are very helpful and friendly. Food is excellent quality with plenty of variety at the breakfast buffet and dinner. In a handy location, it is only 20 minutes from the international airport and ten minutes from the ferry to Korregidor,...

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Thank RuthFlaherty
Edward K, General Manager at Hotel Jen Manila, responded to this review

Hi RuthFlaherty, Thank you for taking the time to share your most recent experience and I am pleased that we have met your expectations. Thank you so much for all your compliments specifically about the rooms, team, food and location. I am glad to hear that you enjoyed visiting some interesting places near our hotel. Thank you for staying with...

London, United Kingdom
Reviewed 2 weeks ago

I stayed for 36 hours after 8 days of trekking and a very long bus ride back from the hills. Everything you'd expect from an established hotel chain: super efficient and thoughtful staff, a very clean and comfortable room, ATM, bar with great views AND a lovely swimming pool. I decided to stay there all day rather than pound the...

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Helpful?
Thank isabel_l0nd0n
Edward K, General Manager at Hotel Jen Manila, responded to this review

Hi Isabel_l0nd0n, Thank you for sharing your most recent experience and I am happy that we have met your expectations. Thank you for your kinds words about the team which I gladly shared with them. Thank you also for your positive view about the room and facilities of the hotel. Thank you for staying with us and it would be...

Melbourne, Australia
Reviewed 2 weeks ago

Our 3 nights stay was excellent. The check-in was quick, polite, attentive and accommodating. Internet access in the room and public places easy and fast - only issue is no internet access in the Japanese Restaurant. Food in all restaurants very good. Hotel car service to shopping malls and airport very good (even though it is not free). The room...

Review collected in partnership with shangri-la.com
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Helpful?
Thank francisg200
Edward K, General Manager at Hotel Jen Manila, responded to this review

Hi Francisg200, Thank you for affording sometime to share your most recent stay and I am pleased that you had an excellent one. Thank you so much for all your compliments specifically about your check in experience, our food, hotel car service, room and location. Rest assured that the hotel and it’s team will always be committed to provide excellent...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting
Official Description (provided by the hotel)
Just 20 minutes from Ninoy Aquino International Airport, Traders Hotel, Manila offers 312 spacious rooms and suites with panoramic views of Manila Bay and the Roxas Boulevard. The hotel is adjacent to the capital’s premier conference and exhibition centers, a few minutes from Manila’s finest leisure, entertainment and shopping districts and a short drive to the business district of Makati. ... more   less 

Additional Information about Hotel Jen Manila

Address: 3001 Roxas Boulevard, Pasay, Luzon 1305, Philippines (Formerly Traders Hotel, Manila)
Region: Philippines > Luzon > Metro Manila > Pasay
Price Range: $114 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Jen Manila 4*
Number of rooms: 312
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA, Shangri-La Hotels and Resorts and Booking.com so you can book your Hotel Jen Manila reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Traders Hotel, Manila Hotel Pasay
Traders Hotel Pasay
Hotel Jen Manila Metro Manila/Pasay, Asia
Hotel Style:
#4 Luxury Hotel in Pasay
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Jen Manila staff and other travellers.
8 questions
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Questions? Get answers from Hotel Jen Manila staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There is an eight lane road on the front of the hotel; rooms further back should be quieter.”
 of 5 bubbles A449, 16 Jan 2017 | Read review
“All rooms are great. The sixth floor is convenient and quiet.”
 of 5 bubbles RuthFlaherty, 6 Jan 2017 | Read review
“High floor as a bit quieter”
 of 5 bubbles AMercer89, 12 Dec 2016 | Read review
“Upper level”
 of 5 bubbles roannjenkins, 7 Dec 2016 | Read review
“rooms on higher floor are quieter”
 of 5 bubbles 560mylenem, 14 Nov 2016 | Read review
5 of 5
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