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The Heritage Hotel Manila

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1,833 Reviews from our TripAdvisor Community

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Showing 1,573: English reviews
Vancouver, British Columbia
Reviewed 20 February 2016

Read the comments below, the only thing I liked about this hotel was the location, everything else was below standard. The management staff is the biggest opportunity in this hotel. They need to improve their desire to impress the customer.

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Helpful?
Thank chrisO4560DH
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear chrisO4560DH, Thank you for staying at The Heritage Hotel Manila. We have clearly noted your concerns. It may pleased you to know that we have plans of renovating the hotel in the near future. We apologize for any inconvenience due to this lapse in service. We highly value our customer's satisfaction and we endeavor to improve our services. Thank...

Juneau, Alaska
Reviewed 19 February 2016

A little worn but the staff customer service more than makes up for a little wear. I have stayed here every time I'm in Manila. It is especially a treat to join the Club (no charge) and stay on the top floor. Private restaurant/bar with attentive staff.

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Helpful?
Thank j2muchcoffeeman
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear j2muchcoffeeman, Thank for staying at The Heritage Hotel Manila! We have received your feedback and glad to know that we have made your stay a comfortable and enjoyable one. Thank you for complimenting our staff. This inspires us to give the best service to our guests. We look forward on your next visit as we hope to provide you...

Ottawa, Canada
Reviewed 18 February 2016

Everything needed is available and lots of very helpful staff on hand. Place is spotless . One annoyance is you need get a different password for each wifi device. Desk doesn't have the passwords. You have to call...and then call again for the spouse when she tries to log on with the same password and is refused

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Helpful?
Thank Mark G
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear Mark G, Thank you for your feedback. Glad to know that we have made your stay an enjoyable and comfortable one. It is our pleasure to have served you. We apologize for any inconvenience the wifi access has caused you. Thank you for letting us know. We look forward in welcoming you back in our hotel. See you on...

Pittsburg, California
Reviewed 18 February 2016

Had great time service was very good. Hope to return next time. Stay in the clubhouse room had a nice buffet for breakfast in the lounge. It was nice not having to go down stairs for breakfast and snacks

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Helpful?
Thank Michael H
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear Michael H, Thank you for your wonderful feedback. Glad to know that we have made your stay an enjoyable and comfortable one. It is our pleasure to have served you. Looking forward on your next visit as we hope to provide you another pleasant stay. See you! Thank you. THE MANAGEMENT

Tauranga
Reviewed 18 February 2016

Looked great on the web but very shabby. The first room I was offered was full of body odour, but Den at Reception moved me to a far better room. The food was not great. Very often they had run out of fruit and other things for breakfast. Room service was good and the room was clean. The guys at...

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Helpful?
Thank 766gerry
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear 766gerry, Thank you for the feedback! It is our pleasure to have served you. We have also noted your concern regarding rooms and foods. We do apologize for the inconvenience due to this lapse in service. We endeavor to improve our services, thank you for letting us know. We look forward on your next visit as we hope to...

Manila
Reviewed 17 February 2016

Heritage Hotel in Manila have the friendliest staff and they really know what good customer service is all about, the building seems old, but it still looks good and comfortable. Truly a heritage for Filipino.

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Helpful?
Thank Thaeron D
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear JoshDy, Thank you for your feedback. Glad to know that we have made your stay a comfortable one. Thank you for complimenting our service and our staff. It is our pleasure to have served you. We look forward in welcoming you back in our hotel. See you on your next visit! Thank you. THE MANAGEMENT

Los Angeles, California
Reviewed 17 February 2016

Housekeeping did not put personal hygiene such as shampoo, conditioneer, soup, tissue, face towel for 2 days out of 4 days that we stayed there. My husband bought a bag of cookies in the restaurant but the cashier forgot to give us a receipt and change. We advice the gentleman in the cashier section but no answer. We waited for...

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Helpful?
Thank angeliec2016
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear angeliec2016, We regret to hear of your unpleasant experience regarding the room amenities during your stay. We have clearly noted your concerns and hope you got your receipt and change back. Thank you for complimenting our front desk staff and room service. It is our pleasure to served you. We apologize for any inconvenience due to this lapse in...

Metro Manila, Philippines
Reviewed 17 February 2016

Highlights: Good location, comfortable stay and accommodating staff. We were accompanied by some loud next door guests on our 2nd night so the staff moved us to a larger room on another floor at no cost. Would pick this hotel again the next time I'm in Manila.

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Helpful?
Thank Tracey M
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear Tracy M, Thank you for your feedback. Glad to know that we have made your stay a comfortable one. It is our pleasure to have served you. Our hotel is indeed ideal as it is near the airport and the mall. Thank you for complimenting our staff. We apologize for the loud noise and hope you had a pleasant...

Reviewed 14 February 2016

Stayed at Club floor. Wide room, also wide enough bath room, comfortable, fast Wi-Fi, good for business work. Food at club rouge was quite good but not many guest for that day I stayed, so not many verities. but the quality food (with many country's tradition ) were quite good. All staffs are so kind and nice, 150php for taxi...

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Helpful?
Thank Cheri_goes_Asia
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear Cheri_goes_Asia, Thank you for your feedback. Glad to know that we have made your stay a comfortable one. Thank you for complimenting our room, the staff, the food and the wifi service. It is our pleasure to have served you. We look forward in welcoming you back in our hotel. See you on your next visit! Thank you. THE...

Seattle
Reviewed 13 February 2016

I like this hotel primarily due to the attentive housekeeping staff and the shuttle service to the Mall of Asia. There also plenty of western and Filipino food places within walking distance of the hotel.

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Helpful?
Thank jimt6907
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear jimt6907, Thank you for your feedback. Glad to know that we have made your stay an enjoyable and comfortable one. It is our pleasure to have served you. Our hotel is indeed ideal as it is near the airport and the mall. Thank you for complimenting our staff. We look forward in welcoming you back in our hotel. See...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Heritage Hotel Manila stands at the crossroads of Metro Manila's main thoroughfares, Epifanio delos Santos Avenue (EDSA) and Roxas Boulevard. It is a daily testament to the famed glorious Manila Bay sunset. It is only fifteen minutes away from the international and domestic airports. It is also near to SM Mall of Asia reputed to be the largest shopping mall in the Philippines. A deluxe international class hotel which opened in 1994, it is a popular hotel for corporate, convention and leisure travelers. It's centrally located with easy access to two major business districts, as well as shopping, entertainment, convention and exhibition centers. The Heritage Hotel Manila is a member of Millenium & Copthorne International Limited (M & C), an international hotel group based in London with over a hundred international standard hotels spread out in 18 countries. ... more   less 

Additional Information about The Heritage Hotel Manila

Address: Roxas Boulevard, Pasay, Luzon 1300, Philippines
Region: Philippines > Luzon > Metro Manila > Pasay
Price Range: $69 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Heritage Hotel Manila 4*
Number of rooms: 450
Reservation Options:
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Also Known As:
Heritage Hotel Pasay
The Heritage Hotel Manila Metro Manila/Pasay, Asia
Hotel Style:
#6 Luxury Hotel in Pasay
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Questions & Answers

Here's what travellers have asked, with answers from The Heritage Hotel Manila staff and other travellers.
29 questions
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Questions? Get answers from The Heritage Hotel Manila staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Standadrd. But we were ask if we don't like we can change the room.”
, 19 Apr 2017 | Read review
“Topmost floor provides the best view of Manila”
661carlaa, 17 Apr 2017 | Read review
“Stay at any other hotel, the Heritage is old and badly in need of renovation. ”
tonyrH4347NE, 10 Apr 2017 | Read review
“High up and expensive.....”
994edwardi, 5 Apr 2017 | Read review
“Choose non-smoke rooms.”
830gena, 25 Mar 2017 | Read review
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