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The Heritage Hotel Manila

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The Heritage Hotel Manila
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1,772 Reviews from our TripAdvisor Community

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Showing 1,517: English reviews
Seattle, Washington
Reviewed 16 January 2016

We stayed over one night before taking a grueling 8 hour road trip north. Staff was excellent, but the room and the facility really needs to be updated. If you need reliable wifi, good luck, only in lobby area and it is SLOW. The hotel is located along busy street, but when your in the room it's pretty quiet. It...

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Helpful?
Thank Sjkl1973
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear Sjkl1973, Thank you for your feedback. We have noted your concern regarding the wifi. We apologize for any inconvenience due to our lapse in service. It may also pleased you to know that we will be renovating in the near future. We value our customer's satisfaction and we devote ourselves in providing the best service to our guests. Thank...

Reno
Reviewed 16 January 2016

The staff was absolutely phenomenal. Very courteous and helpful, from arrival to departure. Front counter was professional and answered all of our questions, the bellhop took our bags up for us and when we arrived to our room the keycard issued didn't work. He ran down and returned with a fixed card with extreme haste. Guards in front waved down...

Review collected in partnership with this hotel
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Helpful?
Thank jmarsh_146117
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear jmarsh_146117, Thank you for your feedback. We are glad to hear that you have enjoyed your stay. Thank you for complimenting our staff, the rooms and the food buffet. We devote ourselves in providing the best satisfaction to our guests. We look forward in welcoming you back to our hotel. See you on your next visit! Thank you. THE...

Manila
Reviewed 15 January 2016

Very old hotel that desperately needs renovation. Dirty bathroom, old matrass. This is a hotel room you feel like relaxing in, but you just wanna get out of as soon as possible. Most upsetting is that they still charge prices for food and drinks equalling that of the best restaurants in manila.

Review collected in partnership with this hotel
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Helpful?
Thank Peter A
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear Peter A, We have received your feedback and regret to hear of your unpleasant experience during your stay. It may pleased you to know that we will be renovating in the near future. We apologize for any inconvenience this may have caused you. We highly value your satisfaction and we endeavor to improve our services. Thank you for letting...

Izmir, Turkey
Reviewed 15 January 2016 via mobile

I personally stayed in this hotel lsat dec 2015 and I liked it very much. Now I am bringing the gtoups here. Everyember are very hsppy. It is close to airpory and close to Intramuros Breakgast is bery good And also finner buffet is very good as well. I keep bringing the group here.

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Helpful?
Thank Atila E
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear Atila E, Thank you for staying at The Heritage Hotel Manila! We are happy to hear of your wonderful feedback. Glad to know that you enjoyed your stay. Thank you for complimenting our staff and the room. It is our pleasure to have served you. Our location is indeed ideal as it is near the airport and the mall....

Jeddah, Saudi Arabia
Reviewed 14 January 2016

We had our Christmas celebration in The Heritage Hotel Manila in Riviera Cafe. The food is excellent (don't forget to try their signature ice tea). From their appetizers to their main dishes. Kudos to the Chefs. Initially we were book to the Deluxe Room, however due to my obsession for a 'bidet' (it is not common in the Philippines especially...

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Helpful?
Thank MhalKo
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear MhalKo, Thank you for your wonderful feedback. We are happy to know that you enjoyed your stay at our hotel. Thank you for complimenting the food, the pool and our staff. It is our pleasure to have served you. It may pleased you to know that we will be renovating in the near future. We look forward in welcoming...

Cavite Province, Philippines
Reviewed 12 January 2016

As a returning guest I find the staff very pleasant and accommodating. Heritage has an accessible location to malls, restaurants,airport, and touring around manila. So I strongly suggest to people who are looking for a nice hotel to stay in Pasay to try Heritage Hotel Manila. :)

Review collected in partnership with this hotel
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Helpful?
Thank kvbonenfant
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear kvbonenfant, Thank you for your feedback. We are happy to know that you enjoyed your stay at our hotel. It is our pleasure to have served you. Our hotel is indeed ideal as it is near the airport and the mall. We look forward in welcoming you back as we hope to provide you another enjoyable and comfortable stay....

Melbourne, Australia
Reviewed 12 January 2016

I book onbehalf of my parents stay. My parents told me staff are friendly and the check in went smooth. The Hotel is close to mall of asia so for people who would like shopping would be good to stay in this Hotel. Thank you to the staff for making my parents stay a good experince. I highly recommended this...

Review collected in partnership with this hotel
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Helpful?
Thank Amy H
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear Amy H, Thank you for your wonderful feedback. We are happy to know that your parents enjoyed their stay at our hotel. Thank you for complimenting our staff. It is our pleasure to have served you. We look forward in welcoming you and your parents back in our hotel. Our staff eagerly awaits your return as we hope to...

London, United Kingdom
Reviewed 11 January 2016

Check in took around 30 mins as the hotel was busy for New Years Eve. On my second visit they were a lot quicker. The Hotels room are a little dated. The furniture is old and the carpets a bit stained however complimentary slippers are provided, along with hairdryer, body lotion, body wash, shampoo and conditioner soap and toothbrush and...

Review collected in partnership with this hotel
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Helpful?
Thank sakg2016
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear sakg2016, Thank you for your feedback. We have noted your concerns and it may pleased you to know that we will be renovating in the near future. We apologize for any inconvenience it has caused you during your check in. We are glad that you had a convenient stay. Our hotel is indeed ideal as it is near the...

Toronto, Ontario
Reviewed 9 January 2016

We enjoyed our short stay at the hotel. The hotel is very well secured, food is great, staff are friendly, night entertainment at the piano bar is nice place to hangout at night. We picked this hotel because of its proximity to shopping mall (Mall of Asia), entertainment area, church and the airport.

Review collected in partnership with this hotel
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Helpful?
Thank don283
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear don283, Thank you for your feedback. We are happy to know that you enjoyed your stay at our hotel. Thank you for complimenting the food, our staff and facilities. It is our pleasure to have served you. Our hotel is indeed ideal as it is near the airport and the mall. We look forward in welcoming you back as...

Metro Manila, Philippines
Reviewed 9 January 2016

I booked this hotel for my couple friends coming from Japan..and reservation was quick & no frills. Upon check-in on the actual date of reservation, everything went smooth & we were greeted by smiling & courteous staffs. The room was spotless & exceeded our expectations, it was huge enough and has all the room amenities we needed for this stay....

Review collected in partnership with this hotel
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Helpful?
Thank ajepmd
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear ajepmd, Thank you for your wonderful feedback. We are happy to know that you enjoyed your stay at our hotel. Thank you for complimenting our staff, the room, the food and the facilities. It is our pleasure to have served you. We look forward in welcoming you, your friends and colleagues in our hotel. Our staff eagerly awaits your...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Heritage Hotel Manila stands at the crossroads of Metro Manila's main thoroughfares, Epifanio delos Santos Avenue (EDSA) and Roxas Boulevard. It is a daily testament to the famed glorious Manila Bay sunset. It is only fifteen minutes away from the international and domestic airports. It is also near to SM Mall of Asia reputed to be the largest shopping mall in the Philippines. A deluxe international class hotel which opened in 1994, it is a popular hotel for corporate, convention and leisure travelers. It's centrally located with easy access to two major business districts, as well as shopping, entertainment, convention and exhibition centers. The Heritage Hotel Manila is a member of Millenium & Copthorne International Limited (M & C), an international hotel group based in London with over a hundred international standard hotels spread out in 18 countries. ... more   less 

Additional Information about The Heritage Hotel Manila

Address: Roxas Boulevard, Pasay, Luzon 1300, Philippines
Region: Philippines > Luzon > Metro Manila > Pasay
Price Range: $103 - $153 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Heritage Hotel Manila 4*
Number of rooms: 450
Reservation Options:
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Also Known As:
Heritage Hotel Pasay
The Heritage Hotel Manila Metro Manila/Pasay, Asia
Hotel Style:
#6 Luxury Hotel in Pasay
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Questions & Answers

Here's what travellers have asked, with answers from The Heritage Hotel Manila staff and other travellers.
27 questions
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Questions? Get answers from The Heritage Hotel Manila staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for one facing the pool area...... Much nicer view !”
 of 5 bubbles 286brucep, 17 Feb 2017 | Read review
“Very nice deluxe room.”
 of 5 bubbles ryojis2017, 15 Feb 2017 | Read review
“There are many condotels around.... maybe you shoud think twice booking this hotel.”
 of 5 bubbles gmaano, 13 Feb 2017 | Read review
“If you book a deluxe room u waste urban money because superior and deluxe rooms are both same inside so save your money ”
 of 5 bubbles ivanbaraba, 4 Feb 2017 | Read review
“Clean and spacious with view”
 of 5 bubbles nancyliow, 31 Jan 2017 | Read review
5 of 5