Edsa Shangri-La, Manila
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Edsa Shangri-La, Manila

1 Garden Way Ortigas Center, Mandaluyong, Luzon 1550 Philippines
Traveller (2391)
Garden Wing Premier Suite
Room & Suite (865)
Edsa Shangri-La, Manila
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About

4.5
#1 of 12 hotels in Mandaluyong
4.6 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Edsa Shangri-La, Manila is the premier urban oasis in Manila that offers world-class resort facilities and easy access to business and entertainment establishments, so that guests can experience both enjoyable tropical escapes and fine urban pleasures in the heart of the city.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Kids stay free
Babysitting
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Poolside bar
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
Sun loungers / beach chairs
ATM on site
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Minibar
Flatscreen TV
Safe
VIP room facilities
Iron
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Green
Quiet
Languages Spoken
English, Chinese, Filipino
Hotel links
Special Price:Book Early and Save with Flexibility

Location

1 Garden Way Ortigas Center, Mandaluyong, Luzon 1550 Philippines
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 91 out of 100
91
Ninoy Aquino Intl Airport
Shaw Boulevard
5 minManila Metro Rail
Ortigas
9 minManila Metro Rail
3,279Reviews32Q+A100Room tips

Reviews
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Detailed Reviews
R S wrote a review Jan 2020
Albany, NY747 contributions254 helpful votes
5.0 of 5 bubbles
I stayed here at Shang EDSA through the holidays and new year’s day. The hotel allowed me to check in really early without penalty.

This hotel is located near where I need to go most times while in Manila. I was concerned that the holiday crowds and staycationers would overwhelm the place. However those fears were for naught. They were ready with increased staff. Even with the huge crowds, all the staff were unbelievably pleasant throughout my long stay. That includes the lady and team that took care my hotel room, to the staff at the underutilized / huge / gorgeous gym and locker rooms [has nice sauna and steam rooms], and the ladies that patrol the area in front to the reception desk area. I realize that I’ve stayed her a couple times in 2019, still, nice that the staff make an effort to remember and address me with my name. Extra appreciation to the ladies who tirelessly smiled and greeted guests in the reception area, those in the bellman staff, and the thorough lady who cleaned and would check my room several times a day [#944].

The quick grab food in the lobby take out area was consistently outstanding with enormous variety. The hot food and drinks, and service, in the poolside restaurant was also outstanding. The hotel’s specialty banana bread was popular and occasionally bought out. The hotel’s internet, which doesn’t have a password, was reliable and fast throughout my stay, even with the crowds. I believe the only minor glitch in my stay was that on 1 particular day, they didn’t have enough towels poolside. Oh, cocktails are a touch on the expensive side.

How much did I enjoy the hotel and staff? For the first time in my many travels, I gave hotel staff holiday gifts, mostly chocolate bars from the US. I look forward to my next stay at EDSA Shang.
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Date of stay: December 2019
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marco_Vazzoler, General Manager at Edsa Shangri-La, Manila
Responded 19 Jan 2020
Dear IT-Expert, Thank you for taking the time to pen such a nice review. It is a pleasure to be able to accommodate you and glad to know you loved our room and facilities. Please know that we are always committed to providing the finest service and facilities to our guests who hopefully will leave with many fond memories. Once again, thank you and we hope to welcome you back again soon. Yours sincerely, Marco V General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
vivianhc wrote a review Mar 2020
Sydney, Australia65 contributions59 helpful votes
5.0 of 5 bubbles
February is a great time to visit the Philippines, as the weather isn't overwhelmingly hot or humid and is beautifully mild. The service at the hotel was fantastic - the location is great, a short walk away from some big malls such as SM and Podium; the rooms and the lobby are stunning, with lots of things to do in the hotel grounds including tennis and a fantastic spa.

The buffet breakfast here is second to none - so much variety and choice! The only small letdown was that there was a glass of water served which had something floating in it. As we have sensitive stomachs, we asked for bottled water instead, but the waiter refused to provide this complimentary which was a letdown for a 5-star hotel. This was the only small hiccup in an otherwise perfect stay.

Would highly recommend especially if you can book early and get a great deal.
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Date of stay: February 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marco_Vazzoler, General Manager at Edsa Shangri-La, Manila
Responded 4 Mar 2020
Dear vivianhc, Thank you for taking the time to share your review. We are truly delighted to hear that you had an enjoyable experience during your stay. Please know that it is always our intention to have our guests carry with them a delightful memory of their stay experience. Once again, thank you and we hope to have you with us again soon. Yours sincerely, Marco V General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Darla E wrote a review Dec 2021
4 contributions1 helpful vote
5.0 of 5 bubbles
We stayed at the Shangri-La Edsa in Manila and from day one we were treated as royalty. We LOVED our room, check-in was a breeze and we were called by our names as if everyone knew us personally. In fact, some employees actually DID remember us from our stay two months ago when my husband needed cataract surgery at the adjoining Shangri-La mall's eye clinic (also over the top excellent !) Sheila was our room attendant and she was so cheerful and such a magnificent cleaner. The amenities were wonderful and we loved having them provided daily. The room was on the 17th floor and so our view was exquisite. The beds were very comfortable and we kept falling asleep on them! We were really rested after the week was over. Though we missed home (in Antipolo, we are American missionaries with permanent residence) the Shang feels like a very real home away from home. Very quiet, and any requests were met with immediate remedies. The Heat was also scrumptious on a daily basis, such good food!
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Date of stay: December 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Room Tip: Higher floors mean less foot traffic
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ben F wrote a review Feb 2023
Sydney, Australia7 contributions1 helpful vote
+1
3.0 of 5 bubbles
The “EDSA Shang” is in a good location that’s walking distance to SM Megamall, Greenfield District and not too far by car from nearby Makati, BGC & QC. However, after many years visiting, working, living and staying in the Philippines, I have to say that the EDSA Shangri La does not feel like a 5 star hotel. It feels like a cheaper version (not in price!) compared to the other Shangri La hotels in the Philippines (and globally). I understand this is one of many places still recovering from covid and lockdowns but there were several basic things just missing from our visit.

The rooms are small and run down and are missing several basic amenities which you’d find in much cheaper hotels. The mini bar is never stocked as they “don’t stock it anymore” and a call to room service involves scanning a QR code for a menu that never loads and then a very long wait. We ordered 5 beers and an ice bucket. The beers were delivered in a brown paper bag 45 mins after requested with no ice. The (tiny) ice bucket came an hour later. The room itself has power outlets that don’t work and an empty fridge that never really got cold.

The service in the lobby lounge is the poorest. The staff there just do not understand simple requests and ordering anything in the lobby is a frustrating experience full of confusion, misunderstanding and apathy. Simple things like cold beer, a pen to sign the bill, providing more than one (iPad) menu to our group of 4 would have helped even. We did have 2 excellent experiences in the Lobby from Charles and Ford who were absolutely fantastic, but otherwise it was difficult, slow and felt unfriendly. Whether ordering in Tagalog or English, the staff struggled to understand and get things right. The manager of the lobby really needs to train their staff better and create a better atmosphere.

Housekeeping was good but inconsistent. For some reason my 2 colleagues (on the same floor) got daily banana bread, fresh fruit, towel art whereas we didn’t even get a fruit bowl (we did get a lovely towel dog on our last day) but unsure why we never had any snacks in our room (especially when there’s no minibar!)

The pool is lovely and the bar and restaurant at the pool has good service and food. The lunch buffet in Heat was also fantastic. The drivers of the hotel cars were great as was the service from Angela at the front desk when we checked out.

But, given the price of the rooms, the poor service from the lobby lounge, the missing amenities and the fact they pre-authorise more on your credit card on checkin than any other hotel I’ve stayed at globally… I’m not sure we’d pay so much for the privilege to stay again.
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chi Ofiana, Other at Edsa Shangri-La, Manila
Responded 9 Feb 2023
Dear R8041QSbenf, Warm greetings from Edsa Shangri-La, Manila. Thank you for finding the time to share the details of your recent visit. While we are delighted to learn that you found our guest service to be accommodating and friendly, it’s unfortunate that the same cannot be said about the other aspects of your time with us. We apologize for the issues you have encountered in your room and at the Lobby Lounge. We will keep your feedback in mind moving forward as we further enhance our guests’ experience and satisfaction. We hope you give us another chance. We will do our best to deliver the exceptional stay we know we can provide. We look forward to welcoming you back again. Yours Sincerely, Chi Ofiana Resident Manager
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Tats C wrote a review Nov 2022
San Francisco, California7 contributions1 helpful vote
5.0 of 5 bubbles
Our nth 3 week stay at EDSA Shangrila… Karen De Mesa was shy but very friendly and smiles warmly. Of course she’s polite and courteous. Everytime she visits our room to clean and replenishes needed amenities… she would triple check everything before she leaves that’s why our room is dust free, pillows fluffed and bedding’s were like ironed. Great job Karen…❤️

The Heat breakfast buffet with Ms. Angel and her team… Lesley, Leah, Grace, Russell, Kana, Dyosa, Lloyd, Carl with black rimmed glasses and Leo were OUTSTANDING!
Chefs Sam, Joan, Cecille, Anthony, George, Rico, Tricia and Maan were always there to assist and suggest most specially our Chef Louie… he makes you special…❤️ the best as always…

You can count on EDSA Shangrila in hiring and training the best people for their hotels…❤️
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Date of stay: November 2022
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chi Ofiana, Other at Edsa Shangri-La, Manila
Responded 17 Jan 2023
Dear Tats2763, Warm greetings from Edsa Shangri-La, Manila. Thank you for your excellent review of the hotel and for your commendation for the service provided by our team. We are glad that you enjoyed your stay and look forward to welcoming you back soon. Yours sincerely, Chi Ofiana Resident Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
chinaeyez20 wrote a review Oct 2022
Manila, Philippines58 contributions23 helpful votes
4.0 of 5 bubbles
We spent an overnight stay here. Actually, on pre-pandemic years, we used to spent an overnight stay here to relax.

The staffs are very accommodating and very kind to consider our request to have a room with bath tub.

The room is "oldie but goodie." The bed is comfortable and pillow and linen are clean.

Points I noticed:
We only have 1 toothpaste. Usually, it is 2 toothpastes.
Comfort Room across the HEAT restaurant at the Lobby does not have bidet. So if mother nature calls you, be ready for a wet wipes or bottle of water. When paying on HEAT, and you want to have points on your Circle and you are using credit card, member's name should be the same on credit card. Kinda weird because you're still paying even you are couple (husband/wife).

Consistency
On service -From front desk, housekeeping and HEAT Staff, all are accommodating
Taste of food -Breakfast has a lot of options to choose and still delicious.

Even we experienced staying on other hotels, this place will be definitely in our list.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chi Ofiana, Other at Edsa Shangri-La, Manila
Responded 10 Nov 2022
Dear chinaeyez20, Warm greetings from Edsa Shangri-La, Manila. We appreciate the time you have shared with us in giving your rating from your most recent visit to the Hotel. Thank you for your commendation for the service provided by our team. We value your feedback and we would like to inform you that all your comments are duly noted and reviewed to further improve our products and services. We truly appreciate your loyalty and support, and look forward to welcoming you back soon. Yours sincerely, Chi Ofiana Resident Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Franz R wrote a review July 2021
1 contribution
5.0 of 5 bubbles
Ms. Tess was very helpful in attending to our housekeeping needs this morning of july 22. I was quite shy to ask how to change our trash bins and she made it so easy for me. She even asked us for items we need to refill and provided us exactly with what my family needs. We appreciate her service. Truly
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
doctorfoxtrot wrote a review Apr 2022
Taguig City, Philippines12,820 contributions1,850 helpful vote
+1
5.0 of 5 bubbles
Things didn’t start up well . Surprised to be afforded an adjoining rooms but both were PWD type accommodations. Didn’t want to offend but my toddler daughter wanted something with a bathtub . Then I later found out that the easy access foot bridge going to the Shangrila Mall was closed off. Pandemic issues. Several staff seem to be adjusting from quarantine to a mixed use type of hospitality, if you know what I mean. Even though we are on level 1 status, we are forced to book 2 rooms despite we are 3 adults and a toddler as occupants. They didn’t even include the usual desk calendar even though the Shang Fort has this amenity.
BUT , seeing Jomer their bell staff , felt like I was welcomed back home. Special mention also to the phone guest service staff who I later learned to be Jessel , who had a calm demeanour dealing with me. Also to FD boss Ronnie who made last minute adjustments to get my desired room type. And to FD manager Shine who acknowledged my email hotel review response.
Didn’t get to utilise their pool and vaunted Chi spa since we were there to literally go shopping . But the location, clean and comfortable rooms , amenities are always their main advantages. The 24 hour room service and the buffet breakfast spread at Heat showed that slowly but surely, this hotel will get back to what is known for , pre pandemic wise.
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pamela Correa, Sales at Edsa Shangri-La, Manila
Responded 4 May 2022
Warm greetings from Edsa Shangri-La, Manila! Thank you for taking the time to provide feedback on your most recent stay with us. We are glad that our colleagues made you feel good during your stay though there were mishaps with your reservations. We have shared your feedback with them. They are very grateful to you and your family which truly inspires our them to keep offering exceptional services. We will be looking forward to having you back again in our hotel.
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Gale T. wrote a review Feb 2022
1 contribution
5.0 of 5 bubbles
Thoroughly enjoyed my stay from booking for a quarantine stay to departure from Manila. Shai from hotel reservations did a magnificent job of juggling my constant changes in schedules in order to accommodate me reservations. Jim, the night manager helped juggle changes and facilitate quarantine needs, excellent work, and Miss Tess, was very hospitable and kind at making sure my room was always well maintained, clean and amenities such as towels, soaps and shampoos were always well stocked. The overall staff was friendly, efficient and hospitable. Definitely enjoyed my stay and highly recommend this location to anyone looking to vacation in Manila.
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Date of stay: December 2021
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
N88CEE wrote a review Feb 2020
Guernsey, United Kingdom358 contributions41 helpful votes
+1
5.0 of 5 bubbles
Location:
Right at the center of the city surrounded with amenities.
Accessible to public transportation.

Housekeeping service:
7 star service, beyond expectations. Sonny and his team made my stay next to home.
I always got animal shaped towels and little notes from them. They even provided me with Nespresso machine.

Restaurant:
Pros:
Being vegan is always difficult in Philippines however the staff at HEAT delivered excellent customer care. Alvin, Alexsus, Lotis and Sonia looked after my needs every single day I was there.
Cons:
Unfortunately, Shangri-La didn’t have a good cocoa powder so I have to bring my own.
Family day is a let down, too crowded and so many commoners ( PJ and slippers were so disappointing ). I am so surprised they can get away from the dress code.

Public place:
A real 5 star hotel, presence of domestic/ housekeeping staff were everywhere. Sparking floor on their lobby.
Presence of housekeeping staff in the restaurant whilst in service. Excellent. No messy floor.

Security:
Excellent. I even asked them not to give my information to anyone.

Overall experience.
Highly recommended.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marco_Vazzoler, General Manager at Edsa Shangri-La, Manila
Responded 27 Feb 2020
Dear JoharaMirza, Thank you for taking the time to share your experience. We are truly delighted to hear that you had an enjoyable stay experience with us. Please know that we are always committed to providing the finest service and facilities to our guests who hopefully will leave with many fond memories. Once again, thank you and we hope to welcome you back again soon to our hotel. Yours sincerely, Marco V General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ren asked a question Oct 2022
16 contributions3 helpful votes
Hello. How much do you charge for an extra guest?
4 contributions
Polaris po pla :-)
Jardindoc T wrote a tip 27 May
1 contribution
5.0 of 5 bubbles
"The room is clean and provided with comfortable blankets and pillows. Friendly staff , approachable and nice . Miniral water provided daily"
Read full review
Edwin M wrote a tip 24 May
Taguig City, Philippines10 contributions1 helpful vote
1.0 of 5 bubbles
"Better look for other hotels even the smaller ones may give you the value for your moneh and time."
Read full review
Charina Mae C wrote a tip 23 May
1 contribution
5.0 of 5 bubbles
"Ms tess is Very accommodating and helpful with our needs. Very neat and squeeky clean also. I love out stay here in shangrila will def go b"
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Maylene N wrote a tip 23 May
1 contribution
5.0 of 5 bubbles
"Shangri-la Circle Membership gives out great deals."
Read full review
Dex L wrote a tip 22 May
1 contribution
4.0 of 5 bubbles
"Pool is very good as well as staff especially the Housekeeping Dept. Headed by Ms. Tess"
Read full review
Not the right property for you?
There are more places to choose from in the Mandaluyong area.
PRICE RANGE
AU$236 - AU$304 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
edsa shangri-la hotel mandaluyong, edsa shangri la mandaluyong
LOCATION
PhilippinesLuzonMetro ManilaMandaluyong
NUMBER OF ROOMS
631
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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EDSA SHANGRI-LA, MANILA (AU$236): 2024 Prices & Reviews (Mandaluyong, Metro Manila, Philippines) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Edsa Shangri-La, Manila
Which popular attractions are close to Edsa Shangri-La, Manila?
Nearby attractions include Shangri-La Plaza (0.2 km), Greenfield Weekend Market (0.4 km), and Trampoline Park - Zero Gravity Zone (0.5 km).
What are some of the property amenities at Edsa Shangri-La, Manila?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Edsa Shangri-La, Manila?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Edsa Shangri-La, Manila?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Edsa Shangri-La, Manila?
Yes, secured parking and valet parking are available to guests.
What are some restaurants close to Edsa Shangri-La, Manila?
Conveniently located restaurants include Senju, Edsa Shangri-La, Manila Lobby Lounge, and Edsa Shangri-La Manila, Summer Palace.
Are there opportunities to exercise at Edsa Shangri-La, Manila?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Edsa Shangri-La, Manila have airport transportation?
Yes, Edsa Shangri-La, Manila offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Edsa Shangri-La, Manila?
Yes, dry cleaning and laundry service are offered to guests.
Does Edsa Shangri-La, Manila offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Edsa Shangri-La, Manila?
The staff speaks multiple languages, including English, Chinese, and Filipino.
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