Y2 Residence Hotel Managed by HII
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Y2 Residence Hotel Managed by HII

4687 Santiago Street Corner B. Valdez and Singian Streets, Makati, Luzon 1210 Philippines
Traveller (663)
Studio Premiere Room
Room & Suite (600)
Rooftop pool
Pool & Beach (70)
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About

4.0
#23 of 123 hotels in Makati
4.3 of 5 bubbles
Location
4.3 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.4 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

Looking for a place to stay in Makati? Then look no further than Y2 Residence Hotel, a charming hotel that brings the best of Makati to your doorstep.

Y2 Residence Hotel offers guests an array of room amenities including a flat screen TV, a kitchenette, and a minibar, and getting online is possible, as free wifi is available.

The hotel offers 24 hour front desk, room service, and a rooftop terrace, to make your visit even more pleasant. The property also features a rooftop pool and a lounge.

While staying at Y2 Residence Hotel, visitors can check out Saint Peter And Paul Parish Church (0.1 mi) and Urban Greens Hydroponic Farm Systems (0.3 mi), some of Makati's top attractions.

When you’re feeling hungry, be sure to check out Pink Panda, Cu Chi Bar, and Pho Hoa Vietnamese Noodle House, which are some Vietnamese restaurants that are popular with locals and out-of-towners alike.

Should time allow, P Burgos Street and Ayala Triangle Gardens are some popular attractions that are within walking distance.

We’re sure you’ll enjoy your stay at Y2 Residence Hotel as you experience everything Makati has to offer.

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Property amenities
Secured parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Airport transportation
Conference facilities
Banquet room
Wifi
Rooftop pool
Pool with view
Outdoor pool
Car hire
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Housekeeping
Private balcony
Room service
Coffee / tea maker
Kitchenette
Cable / satellite TV
Bidet
Safe
Clothes rack
Microwave
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Walk-in shower
Bath / shower
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Boutique
Residential Neighbourhood
Languages Spoken
English, Arabic, Filipino

Location

4687 Santiago Street Corner B. Valdez and Singian Streets, Makati, Luzon 1210 Philippines
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 88 out of 100
88
Ninoy Aquino Intl Airport
Buendia
19 minManila Metro Rail
4.0
4.0 of 5 bubbles661 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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Y2 Residence Hotel Managed by HII receives praise for its clean, spacious rooms that provide comfort and practicality, enhancing the guest experience. While the furnishings may seem dated to some, the hotel's amenities, including a pool, are generally appreciated. The service is lauded for being friendly and efficient, with only occasional hiccups in responsiveness. Located centrally, the hotel is conveniently close to local attractions, despite being near a noisy district. Overall, the hotel is seen as offering good value with a cozy and inviting atmosphere.
Location
Central
Atmosphere
Inviting
Rooms
Comfortable
Value
Reasonable
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory

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661Reviews25Q+A100Room tips
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Detailed Reviews
emberPhilippines wrote a review Jan 2020
Dieppe, Canada
+1
4.0 of 5 bubbles
We booked two rooms during the new year for two nights. Unfortunately, the two rooms were not adjacent, but 1 room was upgraded to premier room. I got the room for 3,700php per night, not bad for a fully furnished 1 bedroom unit. I like the vibe of the unit, it’s spacious and bright and we had an amazing view of fireworks from our room. But, i notice some molds in the shower curtain and in the toilet’s floor. I think they need more scrubbing in the toilet’s floor and replace the shower curtain. The kitchen is fully equipped with utensils and with cozy looking furnitures in the unit. And another thing, I just notice how friendly their staffs, from security guard, receptionist, and even the engineering staff who came to our room to check the fire alarm because my mom forgot to switch the ventilation while cooking, Yet the engineering staff came with all smiles knocking at our door. I saw their security guard helping some guests in carrying their heavy stuffs. Receptionist were patient enough to entertain the long queue of guest for check in. The location is superb, walking distance to convenient stores, malls, supermarket and restaurants.. pool is small at the rooftop, and very cold, but with an amazing view of makati skyline.. so far, I’m satisfied with our stay at this hotel, it’s recommendable for family.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from urswuth, General Manager at Y2 Residence Hotel Managed by HII
Responded 20 Jan 2020
Good morning, Thank you for your review and we are happy to hear that you have enjoyed you stay at our Hotel. I have taken note of your concerns regarding the condition of the Bathroom and we will look into this. I will certainly share your comments regarding our staff and pass on the compliments. Should you visit Manila again we would be happy to welcoming you back to our Hotel. Thank you and best regards Urs Wuthrich - General Manager
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dwj53 wrote a review Oct 2021
Oak Ridge, Tennessee
5.0 of 5 bubbles
I selected the 1 bedroom deluxe suite because I was staying here for 10 days under the government mandatory quarantine rules for arriving foreigners, and not allowed to leave the room. The extra space (living/kitchen/dining room was spacious and nicely furnished, and the separate bedroom with outside baclony was nice with plenty of cabinet space. Furnished with microwave, refrigerator, dining table, plates, silverware. The towels and bed linens were top quality, as well as the furnished soap, shampoo, and conditioner.

The staff whose names I recall (Aya, Jerry, and Amir at front desk, and Jordan from Engineering), provided excellent service.

Balcony is small with only about 2 feet from the door to the railing, and was shared with 2 aircon units, but was sufficient to stand outside for fresh air and a view so that you don't feel so claustrophobic during a long quarantine stay.

The negative was the food the hotel supplied included with the room rate. 3 meals a day selected by the hotel food service included a lump of rice and small portion of oily and bland meat/fish. I am not a food snob, but these dishes were very unhealthy and not to my taste. Most of my meals were thrown away uneaten. Outside food deliveries were not allowed, but they had a limited menu of items from the hotel in house restaurant which you could order for an additional cost. I ordered twice to avoid starving, and it was this purchased food tasted ok and was fairly priced.

Internet was fast and reliable. The room included 2 flat screen TVs. Not smart TVs, but Jordan from Engineering was very helpful in connecting my laptop to the TV.

I would be happy to stay here again.
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Date of stay: September 2021
4.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DM AEC, Other at Y2 Residence Hotel Managed by HII
Responded 6 Oct 2021
Greetings from Y2 Residence Hotel! Thanks for leaving us such a wonderful review and for commending our team members, the will definitely be happy to read your feedback. We are thrilled that you still loved your overall experience given the current circumstances. We put customer experience, your satisfaction, and safety as our top priorities, and your review reaffirms the hard work we put in every day. Thanks again for your kind words and we look forward to seeing you soon.
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
Emmanuel S wrote a review July 2022
5.0 of 5 bubbles
Complete room amenities and room cleaners were on time and efficient in their jobs. The room is well ventilated and outside noise is somewhat limited. WIFI service is strong enough to warrant good reception during virtual meetings.
Read more
Date of stay: June 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Better view on corner rooms.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DM AEC, Other at Y2 Residence Hotel Managed by HII
Responded 3 Aug 2022
Dear Mr. Emmanuel, Greetings from Y2 Residence Hotel! Thank you for taking out time to share the valuable feedback of your stay at our property. We are delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had a beautiful stay which in itself is the biggest recognition for all the efforts we put in. We have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home whenever you’re in the city. Kind regards,
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Anne wrote a review Jan 2020
2.0 of 5 bubbles
First of all, I would like to state that we are a frequent guest of your hotel specially for our family gatherings. We are satisfied with the services of your Front Desk staff and cleanliness of the room. However, we were disappointed with the charges that was posted and billed to us from our recent stay which was January 1, 2020. My mother was charged for Loss and Damage of a "Hand Towel", which was itemized in the miscellaneous voucher worth 240.00. I was not with my mom when she checked out and found out the day after that she was charged for a 'bath mat'. As per the Housekeeping Supervisor, it was stained. What is the purpose of a bath mat? We used the bath mat to wipe off the spilled drink on the floor. It is supposed to be used for that purpose. A "hand towel" is obviously different from a bath mat. How can your staff say that there was a stain that can't be removed that's why they charged us for that? We held my kids birthday in your property several times and we were never charged for any single towel that we used for it's purpose. We are not after the amount of money, I would definitely not argue with that. What's inappropriate is charging your guests which is not supposed to be "paid" for!
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Date of stay: January 2020
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from urswuth, General Manager at Y2 Residence Hotel Managed by HII
Responded 10 Jan 2020
Dear supermama24, Thank you for you review and I am deeply troubled by the poor handling of a damaged item. This is not acceptable and i wish to apologize for the inconvenience this has caused by this wrong posting. I addition you should be treated in a more professional manner as you are regular visitor of our Hotel. As you are frequent Guest of this Hotel I would be very happy to extend a complimentary Night during your next visit inclusive Breakfast. We value your comments which help us to improve our services and do maintain the quality of the Hotel. Thank you and regards Urs Wuthrich-General Manager
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jnsantana007 wrote a review Jan 2020
Amsterdam, The Netherlands
2.0 of 5 bubbles
My family booked 3 rooms here for NYE. The rooms are surprisingly good and very spacious. The staff are friendly but unfortunately not properly trained. They have a parking area and one of the guard said that once we leave, our spot might be taken as the parking area is on first come first serve basis. A few of us left the parking area for a quick grocery and before we left there were 4 parking spaces left. In less than hour, we came back and we're told that the parking area is already full. My sister checked the parking area where we were parked and there were still 4 vacated spaces but are reserved with an orange cone. Now the guards are telling us that all of the parking spaces are reserved for the hotel owners. Huh? Although around 1am the front desk gave us a heads up for an available parking space. The next morning our parents wanted to have an early breakfast and they were told that they don't have any breakfast included but we definitely had a reservation with breakfast. We called the front desk and they were supposed to call us back regarding our reservation but an hour later we had to call them back so they could confirm to us about the breakfast which of course they confirmed that we all had. We finally did the check out and the front desk told us to wait so they can check the rooms. We were billed with all of our consumptions from the mini bar. Once we were checked out the guard at the parking area stopped us to ask if we already checked out which he double checked with the front desk. And to end it all at around 4pm the hotel called us because they forgot to charge us the extra bed that we used. The communication skills between the staff should be improved.
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Date of stay: January 2020
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from urswuth, General Manager at Y2 Residence Hotel Managed by HII
Responded 10 Jan 2020
Dear jnsantana007, Thank you for your review and I am very concerned with the issues you have encountered. The parking as at first come first serve basis and we have have some long staying Guest who would rent some Parking slot. This should have been properly explained to you. The poor communication regarding the breakfast is very disturbing and i will investigate this case. Our Guard should be humble and proper when dealing with Guests. They should treat you with respect and i will give clear instruction to improve this. I apologize for the call and the charges of the extra bed. This is not acceptable and i will talk to the Person concerned and ensure that such things do not happen again. We are sorry that your stay has not been a comfortable one and I wish to sincerely apologize for all the trouble and inconvenience you have experienced at our Hotel. If you ever wish to give us another chance to show you our hospitality we would be happy to welcome to our Hotel. Please do not hesitate to contact me directly and I would be happy to meet. Thank you and best regards Urs Wuthrich-General Manager
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Patricia D wrote a review Jan 2022
Winnipeg, Canada
5.0 of 5 bubbles
This review is long overdue. I stayed at Y2 Residence last Dec 2021 to comply with the Govt mandatory quarantine, for travellers coming from Canada. I loved everything about this hotel. The room was very spacious and clean. It was sanitized, and had extra disinfectant and alcohol in the room, which is important. The staff were friendly and the service was excellent! Kudos to the staff, especially to Katrina who helped me from the start arranging my stay, including my transportation. The food was great, I also ordered from their inhouse restaurant. As a Travel agent, I would highly recommend this hotel. I had enjoyed my stay and my 6 day quarantine flew by so fast. Thank you Y2 Residence, will gladly stay again 👏
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DM AEC, Other at Y2 Residence Hotel Managed by HII
Responded 26 Jan 2022
Dear Ms. Patricia, Greetings from Y2 Residence Hotel! Thanks for leaving us such a wonderful review and for commending our team member Katrina, she will definitely be happy to read your feedback. We are thrilled that you still loved your overall experience given the current circumstances. We put customer experience, your satisfaction, and safety as our top priorities, and your review reaffirms the hard work we put in every day. Thanks again for your kind words and we look forward to seeing you soon. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Y2 Residence Hotel Kind Regards, Allan Castro - FO OIC
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bernz wrote a review Nov 2020
5.0 of 5 bubbles
I stayed in this hotel for almost a month for self quarantine. The hotel is nice and takes the cleanliness seriously which is great considering the current situation. The front office staff were friendly and accommodating. They even call us every morning or during mid day to check our status and they treated us as a family. They always find ways to help us. Thanks to Mitchie for ensuring that all my questions were answered and was able to supply anything that I needed, Jerry for being so helpful and the housekeeping staff who always delivery food and goods in my room. Again, thank you for helping me with this quarantine journey and I promise to be back with my family once the pandemic is over.
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Date of stay: October 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Y2 Residence Hotel Managed by HII
Responded 3 Nov 2020
Thanks for leaving us such a wonderful review and for commending our team members Mitchy and Jerry, they will definitely be happy to read your feedback. We are thrilled that you still loved your overall experience given the current circumstances. We put customer experience, satisfaction and your safety as our top priorities, and your review reaffirms the hard work we put in every day. Thanks again for your kind words and we look forward to seeing you soon.
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MarcosCleofe R wrote a review Oct 2022
+1
5.0 of 5 bubbles
Highly recommended for family gathering. Staff from Security guards, front desk, housekeeping & maintenance team were very helpful. We had a great time. Great facilities.

Their service is great except using their portal to checkout out online. It won't help you if you're trying to save time. Their portal stated that you don't have to see the receptionist if you chooses to checkout online. The system will ask some personal data, your TIN # etc. but at the end of transaction, the system will direct you to turn in your cards at the the front desk. Once you reach the Reception desk, their personnel will ask you to wait so they can send someone to check the room. Meaning, they bypass their own online work processes.
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Allan Edison, Other at Y2 Residence Hotel Managed by HII
Responded 20 Oct 2022
Dear Ms. Cleofe, Greetings! We would like to thank you for sparing time and reviewing our property. We have made a note of your feedback. We will make sure that you carry back better memories of your stay with us in the future, and towards this please allow us to be of service to you once again. Kind regards, FOM
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Maria's J wrote a review Aug 2021
4.0 of 5 bubbles
I don't usually leave a review but I know that by doing so, it could help someone to decide which hotel to choose to do their quarantine.

Specifically my room is clean and tidy. We booked the one with balcony and I highly recommend it. I also recommend booking your room with food already because they've change the rules that you can't order from somewhere elses aside from 1 restaurant (Jo's Diner). The hotel can provide breakfast, lunch and dinner for 500 pesos. If you want to save money, I would recommend that but they only serve filipino food.

I love the bed, it's very comfy. But the microwave doesn't work in my room..so the hotel make up for it by giving us extra food for 5 days so I was very happy. The food was good! Compliments to the chef but the serving wasn't enough for me 😞

I need to point out that they haven't or forgot to serve my dinner twice and the 3rd time I've called and asked about it and they solved it right away. The staff are very friendly and polite, especially Amir. He offered me free meals before checking out and sent to our room earlier than usual! that is super sweet! I won't forget you 🙂

Overall experience I would highly recommend Y2 Residence Hotel. But of course every hotel needs Improvements here and there.
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Allan Edison Castro, Other at Y2 Residence Hotel Managed by HII
Responded 27 Aug 2021
Greetings from Y2 Residence Hotel! Thanks for leaving us such a wonderful review. We are thrilled that you still loved your overall experience given the current circumstances. We put customer experience, satisfaction, and safety as our top priorities, and your review reaffirms the hard work we put in every day. My apologies regarding the issues you reported here. Thanks again for your kind words and we look forward to seeing you again soon.
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Barry A wrote a review Jan 2020
Calgary, Canada
5.0 of 5 bubbles
well appointed rooms. sleek modern decour. we arrived at 3 am after the volcano eruption and the cancellation of our flight. the staff at the front desk did not take advantage of our situation, saw we were so tired and offered us the online rate when they could have charged us more since hotels were filling up all over manila. we really appreciated that and our stay at the hotel for the next 2 days was as good as it gets. its not a five star but you will be very comfortable in their rooms. the beds are not to hard, not too soft, nice spacious bathrooms, great location. will definately return.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from urswuth, General Manager at Y2 Residence Hotel Managed by HII
Responded 14 Jan 2020
Good morning Barry, Thank you very much for your kind review and we are happy to learn that you have enjoyed your stay with us. We do appreciate your comments which helps us to maintain the standard of service expected from us. We would be delighted to welcome you back in the future and we wish you all the best. Best regards Urs Wuthrich - General Manager
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Karlamii asked a question Aug 2018
4 contributions
Do you have a valet? Thanks and more power!
Answer from triciamarie2016
Philippines33 contributions7 helpful votes
yes, there is
Answer from KDelgado
Seattle, Washington1 contribution1 helpful vote
2 people in our case since its on corporate account, but 4 atleast.
Lilagnesgru asked a question June 2018
59 contributions11 helpful votes
Do you allow pets in your hotel?
Answer from DesireeZafra
Makati, Philippines
Hi Ms. Mary Joy. Thank you for your inquiry. May we ask for email address please?
IanMcP wrote a tip June 2024
Gold Coast, Australia140 contributions108 helpful votes
2.0 of 5 bubbles
"Great rooms with cooking facilities. Cleanliness and service is top class. The welcoming smiles of the staff are a pleasure to receive on "
Read full review
Kiel T wrote a tip Apr 2024
1 contribution
3.0 of 5 bubbles
"The pools are crowded by kids and families on vacation. The rooftop is accessible through three flights of stairs. There are better hotels. "
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Mac M wrote a tip Mar 2024
Philippines7 contributions
5.0 of 5 bubbles
"Amazing hotel. Close to everything. Mall within 5 minutes Clean, comfortable And professional staff."
Read full review
Shiva Kumar Pillai wrote a tip Mar 2024
2 contributions
5.0 of 5 bubbles
"Restaurant needs to consider some upgrade"
Read full review
Quins Montemayor San Luis wrote a tip Jan 2024
Mandaluyong, Philippines5 contributions2,027 helpful votes
5.0 of 5 bubbles
"The room was wonderful, clean and perfect to celebrate a birthday weekend."
Read full review
Not the right property for you?
There are more places to choose from in the Makati area.
PRICE RANGE
AU$56 - AU$69 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesLuzonMetro ManilaMakati
NUMBER OF ROOMS
173
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Y2 RESIDENCE HOTEL MANAGED BY HII (AU$56): 2024 Prices & Reviews (Makati, Metro Manila) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Y2 Residence Hotel Managed by HII
Which popular attractions are close to Y2 Residence Hotel Managed by HII?
Nearby attractions include Century City Mall (0.3 km), Octopus Makati (0.3 km), and Saint Peter And Paul Parish Church (0.2 km).
What are some restaurants close to Y2 Residence Hotel Managed by HII?
Conveniently located restaurants include Spice Cafe, Firefly Roofdeck Restaurant, and Cosmic Poblacion.
Are there any historical sites close to Y2 Residence Hotel Managed by HII?
Many travellers enjoy visiting Fort Santiago (7.0 km), Casa Manila (6.4 km), and Bonifacio High Street (2.9 km).
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